# NSLS Pay — user reviews > 40 indexed App Store user reviews of NSLS Pay by Cray Pay LLC, rated 3.72/5 from 89 ratings. - Source: https://appshunter.io/ios/app/nsls-pay/id1518175747/reviews - App overview in markdown: https://appshunter.io/ios/app/nsls-pay/id1518175747.md - Rating breakdown: 5★ 49 · 4★ 11 · 3★ 5 · 2★ 3 · 1★ 21 ## Newest reviews (10 of 40) ### 2/5 — Used to be good. *2022-10-21, version 1.0.34* Was great until their update. Now it crashes every time I open it. I have to delete and re-download every time I want to use it. ### 4/5 — Returns *2021-10-19, version 1.0.27* I like using the app, it’s easy and convenient! The only thing that I can’t figure out is if I use it at a store then return an item, where would the money from the return go? back on the digital gift card? ### 4/5 — Good *2021-03-31, version 1.0.27* This is a good app! But, please add more instructions on how it works. I used it earlier and it’s kind of confusing. ### 2/5 — Doesn’t work! *2020-11-23, version 1.0.16* I’m a new NSLS member and received an email to try this app. IT’S SO SLOW! Takes almost 5 minutes to log me in. And since downloading I haven’t been able to add info to my wallet or see deals around me. I’m giving 2 stars and not 1 only b/c I like the concept of the app. Just please work on the kinks! **Developer response:** I'm sorry you had some issues with speed. The average login takes 1/2 second and should never take more than 2 seconds. Certainly 5 minutes is not an acceptable timeframe! Based on server reports from the last couple of days, it looks like maybe you were having some internet connection issues, as all requests (over 40k) were handled within 200miliseconds with an average response of 123ms. I would suggest trying the app again. If login takes more than 1 second, please reach out to us at support@nslspay.org and we will gladly help troubleshoot any connectivity issues you may have. ### 4/5 — Great App *2020-10-16, version 1.0.12* Great app. Easy to use and you really get all the benefits of being a member. ### 4/5 — Excited for deals *2020-10-09, version 1.0.11* Happy to have yet another NSLS perk to the membership ### 4/5 — A little confusing but good overall! *2020-09-21, version 1.0.9* A bit confused as to how to use it but once ya read it and understand its no biggie :) **Developer response:** Glad to hear it! We will continue to strive to make it easy to start saving. Thank you for the review! ### 5/5 — Veery easy to use and helpful to save money! *2020-09-18, version 1.0.8* Good interface and deals **Developer response:** Thank you for the great review. We appreciate you. Happy saving! ### 5/5 — Nslspay giveaway *2020-09-13, version 1.0.8* Amazing app gonna use it a lot! ### 5/5 — I love it!! *2020-09-07, version 1.0.7* This app is so amazing. I save so much with it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Used to love it… *2024-03-06* …I have not been able to log into the app when I need it over the last few weeks. I guess I should take a picture of the gift card in the future. ### 1/5 — DO NOT USE!!! *2023-08-12* I downloaded the app, put in my information, my bank information and it instantly locked my account! Then got a text message stating if I authorized a payment to come out and I said no! My bank card is locked and now have to get a new card!! VERY DISAPPOINTING ### 1/5 — Won’t link to member site *2022-12-17, version 1.0.34* Any time I try to log in using the “Continue with NSLS” option I get an error but I can’t log in using the app either. ### 1/5 — No face id *2022-06-10, version 1.0.32* No face jf ### 1/5 — Don’t understand! *2020-11-24, version 1.0.16* So we are in an NSLS Honor Society. This is given to us as one of the perks for being an inducted member. You don’t need to be in any society to have this exact application just download CrayPay for free and get The exact same application with the exact same discounts in the exact same merchants. Talk about a gimmick. It’s just the same application with NSLS Pays on it. 😞 Really disappointed. I feel as if I was lied to. Being honor students I’m assuming you’re supposed to not realize this lie. We’re not getting any special treatment at all! The least thing you guys could do is give us a higher discount then the rest of the US could get. I love how the video states at the end, “ The way leaders save” wow. Unreal. I wish everyone knew this. Horrible, I feel fooled. 😞 **Developer response:** Your original rating was 5 stars, so it seems you actually feel the app provided value. I'm sorry you're having some concern about our free app with instant savings. I realize you may not know all of the ins and outs of our tech, so please allow me to correct a few misconceptions. 1. NSLS Members already have an exclusive merchant: Best Buy 2. NSLS Members have already saved thousands of dollars in additional incentive, not available anywhere else. 3. In most cases, the base savings is determined by the merchant, not the NSLS. 4. The savings offered are not the same across our apps. For example, Ulta and Sephora are higher today in NSLS Pay than anywhere else. 5. Nobody lied or said anything about how this compares to CrayPay. It's listed right in the app "powered by CrayPay". 6. NSLS Pay is not valuable bc it is different from our other app. It is valuable because it gives you instant savings on everything you buy. But, we have given members exclusive offers, exclusive brands, and thousands in exclusive savings in just the first 3 months. ### 1/5 — This is awful *2020-10-31, version 1.0.13* It wouldn’t let me verify my identity. Then they reported me for fraud and won’t even help me get it fixed, just keep telling me I’m high risk. Isn’t part of being in the association having the advantage of using this app? I wouldn’t recommend it to anybody for the fact support is just rude and will not explain to me what is going on. **Developer response:** I'm sorry that we were not able to approve the account for you. While being in the NSLS does have many benefits, the NSLS Pay app must still follow all rules, regulations, and best practices to protect the integrity of the network. Many factors affect whether an account is approved, including a successful, clean check against other databases. If a user has been reported for fraud by other entities, we cannot approve their account. If you'd like to request details about the reason for our decision, you can write us at the address we provided by email. ### 1/5 — Can’t Login *2020-10-09, version 1.0.11* I tried login using my NSLS account but it won’t let me. It goes to a blank loading page... ### 1/5 — Confuses *2020-10-08, version 1.0.11* I finally got to use it but when I was at the check out I entered the amount... Then the cashier told me to insert my card anyways I don't know exactly how it does yet.... When we scanned it did not work so I'll probably have duplicate charges in my card we'll see when my bills arrived **Developer response:** Oh no! It sounds like there was some confusion. I'm very sorry to hear that. When you pay with NSLS Pay, you will never need to give your card to a cashier. We generate a digital gift card for the exact amount of your purchase. You use that gift card to pay your bill in full, so there is no need to pay the store directly. The on-screen instructions for each merchant should help if the cashier does not know what to do. The trick is to just tell them you have a digital gift card. Please reach out to us at support@nslspay.org and we will review your transaction for a refund and we will provide additional clarification and instruction as needed. ### 1/5 — Privacy Concern *2020-10-08, version 1.0.11* May I ask why am I scanning a copy of my drivers license and sending a selfie in order to use this app? What happens to my information? Who is responsible? ### 1/5 — Would be nice if my account could be verified *2020-09-30, version 1.0.9* I’ve been waiting over a month now for my account to be verified so i can access these deals. ## Most praised reviews (10 highest-rated) ### 5/5 — Useful *2021-12-02, version 1.0.27* Very clever idea and I was excited to see how smooth everything went. ### 5/5 — I really like this app *2021-03-18, version 1.0.27* When I first joined the NSLS and downloaded this app I was confused of how it worked. So, I tried it with an online purchase, on a site I knew putting in gift card information wasn’t complicated. It went seamlessly. Once I figured out how it worked and how quickly I can use my gift cards I have learned that I really do like this app. It doesn’t always save a lot of money, but as a college student, every penny helps. **Developer response:** Thanks for the review and the user tips. We are glad that the process has been both simple and helped you with savings as well. If you need anything at all, please email us any time: support@nslspay.org. ### 5/5 — Love it *2020-11-16, version 1.0.16* I started this app a week ago and must say I love it ### 5/5 — Great App *2020-11-10, version 1.0.15* This app is awesome. It allows you to save money while enjoying all your go-to’s. ### 5/5 — Can you please add Amazon? *2020-10-14, version 1.0.12* Can you please add Amazon? ### 5/5 — Excited to use this app! *2020-10-09, version 1.0.11* I gotta say can it get any better when being a member of The NSLS! I’m excited to use this app and save money on places i like to go to! **Developer response:** Great feedback. Our goal is to help our members save on every day spending. We appreciate you and look forward to helping you save. ### 5/5 — Nice App *2020-10-09, version 1.0.11* I never knew that this had so many options of places to shop. I love the variety! **Developer response:** We will continue to add more places to get instant savings. If you have any specific requests or suggestions, please email us at support@nslspay.org. Thank you. ### 5/5 — Interesting *2020-10-07, version 1.0.11* I like the fact that it is similar to a digital credit card or card. You do not need to have your physical cards, and there is a lot of discount; it shows you which stores have discounts. **Developer response:** Thank you for the review, Valousha. We are always glad to hear when someone is savings money through our instant rewards network of merchants. ### 5/5 — Love it! *2020-10-02, version 1.0.10* Awesome way to pay for merchandise and services safely. ### 5/5 — Digital Gift Cards *2020-10-02, version 1.0.10* This app is basically like using a digital gift card but you also get a discount for being a NSLS member. Has some great deals at places I currently already shop and eat at. Very easy to use! **Developer response:** Thank you for the review! It's great to hear you're enjoying the savings with our restaurant and retail store rewards partners. Please reach out to support@nslspay.org if you have any questions or need assistance. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*