# NSP Security — user reviews

> 35 indexed App Store user reviews of NSP Security by NSP Europe Ltd, rated 1.00/5 from 3 ratings.

- Source: https://appshunter.io/ios/app/nsp-security/id1314860746/reviews
- App overview in markdown: https://appshunter.io/ios/app/nsp-security/id1314860746.md
- Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 3

## Newest reviews (14 of 35)

### 1/5 — Showing not registered number

*2024-07-27, version 3.5.10*

I uninstalled and reinstall the app and it is showing not registered phone number even though it looks fine in the system

### 1/5 — Awful

*2024-07-07, version 3.5.10*

Worst app ever

### 1/5 — Not a registered mobile phone

*2024-05-25, version 3.5.10*

Was working fine until changes in the building meant app didn’t see new lock devices. Tried logging out of app and back in but didn’t fix problem. So deleted app and reinstalled and now get the ‘not a registered mobile phone’ error when trying to log on.  Can perform a successful password reset but still get this error.  Building staff have sent new SMS to phone but this didn’t fix it.  Building staff don’t know how to fix it and NSP don’t respond to email so completely stuck!!!

### 1/5 — Worst app ever

*2024-03-31, version 3.5.10*

Buggy and glitchy, often have to reload multiple times for app to work, getting stuck in parts of my building and creating unnecessary stressful situations.

### 1/5 — Never works

*2024-01-20, version 3.3.1*

Always buggy, tells me it’s not a registered mobile number despite multiple registrations. A nightmare do not recommend

### 1/5 — Don’t recommend

*2023-12-09, version 3.3.1*

Honestly so slow or doesn’t work sometimes hanging around a door for 20/30 seconds 😂 physical key or fob would be way quicker

### 1/5 — Unreliable

*2023-07-29, version 3.3.0*

1. Often not responding when try to unlock a door (need restart app)
2. Keeps flashing when 2 or more locks are nearby (when nearby door lock is checked), just show all of them when they are really that close ok ?

### 1/5 — Useless and gets you in trouble

*2023-07-05, version 3.3.0*

This app is a perfect embodiment of why not everything needs to be electronic and smart. Just give some metal keys

### 1/5 — Update the app

*2023-02-04, version 3.3.0*

This app could be so much more better, if it had a nicer GUI

### 1/5 — Very buggy

*2022-10-29, version 3.3.0*

1. Sometimes servers go down, so the app couldn’t log in at all. 
2. It could take up to 10 sec to open a door. Slower than a physical key lock. 
3. It shows a weird error message when I am trying to log in with my new phone. “ Not a registered mobile phone”. Checked their website, couldn’t find any solution. So I can’t use the app anymore?

### 1/5 — Too buggy

*2022-09-02, version 3.2.0*

Consequently locked myself outside because the app isn’t showing any locks

### 1/5 — bad

*2022-03-06, version 3.2.0*

keeps crashing and locking me out my room

### 1/5 — Unreliable

*2022-01-01, version 3.0.5*

Lost access to all keys on New Years Day, was locked out

### 1/5 — NSP app

*2021-10-21, version 3.0.4*

Freezes frequently and sometimes doesn’t show any locks

## Most critical reviews (10 lowest-rated)

### 1/5 — Completely useless

*2026-07-11, version 3.5.11*

This app is trying to replace keys or key card access. Unfortunately, it is very badly designed and fails the vast majority of the time. In most cases it confuses the access point with a payment point and brings up your default payment option (at least on an iPhone). Even when it manages to recognise it as a keylock to be unlocked, it fails the vast majority of times. I have no use for this app and it is not worth the memory it occupies on the phone.
If your company or building have options other than this, take them. I cannot imagine how something can be worse than this.

### 1/5 — I’d give less than 1 star if I could

*2026-02-09, version 3.5.11*

Does not work

### 1/5 — Awful app

*2025-11-18, version 3.5.11*

Mobile phone not registered apparently at 4 AM when it was working fine previously

### 1/5 — Hopeless

*2025-11-15, version 3.5.11*

The number of times I’ve been locked out of rooms in my apartment block because the lock doesn’t show.

### 1/5 — terrible stupid app and stupid developer who don’t want to change it

*2025-09-07, version 3.5.11*

It always glitches, always logging you out, never gets the nearby door right, there is no customer service And They won’t take any advice or constructive criticism. Straight up stupid.

### 1/5 — Terrible!

*2025-07-12, version 3.5.11*

Hopeless app.

### 1/5 — Poorly designed, with no hopes of improvement

*2025-04-01, version 3.5.11*

This is an app that would have been considered poorly designed at the launch of the iPhone.  I live in a bunch of flats that have this app as a key option. But because there are so many doors, when I open the app it’s quite difficult to find the one I want.  This is a super easy fix., let me set favorite doors.   The fact that this simple feature is not in the app, and the fact that the rating appears to have always hovered at 1 star tells me that the developer just doesn’t care about this app and is likely just a checkbox on their to do list every few months.   Even adding shortcuts support to allow me to manually do this would make the app much more usable.

### 1/5 — Worst Possible Door System

*2024-09-16, version 3.5.11*

I can’t begin to describe how awful this app is. I’m moving out of my current apartment and noted the NSP system as a primary reason for leaving. Just comically bad.

### 1/5 — Annoying

*2024-09-13, version 3.5.11*

It always glitches, always logging me out, often gets the nearby door wrong, there is no customer service And 
They won’t take any advice or constructive criticism. Go elsewhere.

### 1/5 — Annoying

*2024-09-12, version 3.5.11*

It doesn’t work all the time, sometimes it’s just too slow or if you lose signal for example in the parking it will sign you out. Overall, not for everyday use.

## Most praised reviews (8 highest-rated)

### 5/5 — Fantastic.

*2020-01-09, version 2.0.5*

Brilliant app, so easy to use and very secure.

### 4/5 — Better

*2024-08-19, version 3.5.10*

New update has improved operation

### 4/5 — Good app but could be more convenient

*2021-01-20, version 2.1.3*

If possible, the developers can include widgets with the new IOS14 or some east quick access way to unlock doors instead of navigating to the app every time. They could also integrate apple wallet.

### 3/5 — Lee

*2024-10-27, version 3.5.11*

I love the convenience of this app as a door card for my apartment block, but I really wish they’d add Apple Watch support.

It would be great to leave my wallet and door card at home, especially when I go for a run, which I do without my phone.

Being able to access my apartment and building entrance directly from my watch would save me the worry of losing my wallet or card while I’m running.

### 2/5 — Works… most of the time

*2025-03-20, version 3.5.11*

This app works most of the time. Have never been able to work out what the tap for NFC option is on iPhone. I’ve even emailed NSP but I have not received a response.

This app would greatly benefit from integration with either Apple home key or Siri Shortcuts.

### 2/5 — Good concept but there are a few bugs

*2024-09-01, version 3.5.11*

Good concept. One annoying thing that other people from my building also complained about is the app will randomly log you out. So if you are in a room with no signal and no wifi then you’re pretty much stuck. 

Would be brilliant if you could edit the names of keys. My building has a poor naming convention and really needs the ability to personalise this.

### 2/5 — Good but could benefit from updates

*2024-06-04, version 3.5.10*

The app works (most of the time) which is the bare minimum. It would be much more convenient if cards could be added to Apple wallet (a feature that has been available for a while now). 

Widgets could also be vastly improved through the implementation of dynamic widget features (Such as being able to pin say 4 common locks to home screen etc).

### 2/5 — A lot of bugs

*2024-01-10*

Unfortunately the app is not working properly. You need to close and re open the app every time.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-25.*