# ntouch® — user reviews > 94 indexed App Store user reviews of ntouch® by Sorenson Communications, Inc., rated 4.10/5 from 497 ratings. - Source: https://appshunter.io/ios/app/ntouch/id441554954/reviews - App overview in markdown: https://appshunter.io/ios/app/ntouch/id441554954.md - Rating breakdown: 5★ 339 · 4★ 35 · 3★ 25 · 2★ 23 · 1★ 75 ## What do users think of ntouch®? Overall sentiment: negative **Pros** - 🚀 Smooth video quality - 🔒 Reliable security - 👍 Helpful interpreters - 💡 Useful features like location sharing **Cons** - 🐛 Frequent crashes and disconnections - 👎 Interpreter issues like incorrect information or hanging up - 🤔 Confusing login and account management - 🔋 Drains battery quickly **Commonly reported bugs** - Calls randomly disconnecting - Inability to answer incoming calls - Persistent 'server down' messages - Camera rotation issues on M1 Macs **Most requested features** - Add 'do not disturb' mode for VP - Improve syncing across devices - Allow customization of app layout - Provide better support for newer devices and iOS versions ## Newest reviews (11 of 94) ### 1/5 — Frustrating *2025-08-15, version 9.3.24* I have tried to call and been waiting for interpreter to answer but it was disconnected. I can’t get ahold of SVRS to let them know what’s going on. It’s very disappointing.. ### 1/5 — not work password login *2025-07-07, version 9.3.24* I can’t work login have paper keeps days saw again error happened password not working ### 2/5 — iPhone *2025-05-07, version 9.3.23* Ever since I switched over to iPhone it won’t let me make calls at times. I’d have to delete the app then reinstall it for it to work. Also, I do catch some of the interpreters lying, like the time of appt or one number off. What a twist. Then I had a few hanging up on me for no reason. ### 2/5 — Call problem *2025-04-28, version 9.3.23* Starting to have problem with calls ### 2/5 — D *2025-04-25, version 9.3.23* Male hang up fast on me without me asking for another call ### 1/5 — Do your Job! *2025-04-24, version 9.3.23* E911 Broken! 🤬 Still Problems! ### 1/5 — Sorenson app *2025-04-07, version 9.3.23* Sorenson don’t require WiFi connection because I already have T-Mobile service great connection not need use WiFi! Why I cannot enter my account because of said “can’t save change or setting ntouch can’t save your change right now. Please try again later” since I trying delete app then again download app for restart but still same repeating not working. It made me mad frustrated 😤 ### 2/5 — Sound from my phone *2025-04-06, version 9.3.23* I use my phone when I’m out and about. Just today, I couldn’t get the sound to work for VCO so I could hear what the person was saying. I could speak and have the person interpret in ASL ### 4/5 — Great VP app…only so great for the hearies who sign fluently; for Deaf/HoH/NonSpeaking…No-Good! *2025-03-24, version 9.3.23* When I first became a Sorenson customer on 9/26/23, I was thoroughly satisfied. Importing and exporting my nTouch contacts to back them up on iCloud and have them within easy reach in nTouch is my top favorite feature. My other favorite feature is the ability to send a SignMail to another Sorenson device/app withOUT calling first. In October 2024, after having a hearing VP through Sorenson for over a year, I emailed the porting department asking IF I have my account changed to VRS-eligible, would I be able to port in a number that’s NOT already a VP number. Rather than answering my question, they simply converted my account to VRS-eligible. This gave me the opportunity to check out their Lumina hardware videophone, as well as use their interpreters to call numbers and even request their interpreters on Zoom. Their system to request an interpreter on Zoom is UNreliable at best. Zoom hosts who redirect the meeting URL to a registration page effectively keep the Sorenson interpreters out of their meetings because no VRS interpreters are allowed to provide their names; only their ID numbers and what company they work for. When I go to call a number through SVRS interpreters, and the caller misses what the interpreter voiced, it’s on ME to repeat what I signed? NO! I REFUSE to tolerate the full experience of hearing frustrating communication! It defeats the purpose of using VRS at all! While at least one other VRS company appears to be open to the idea of opening hearing registrations, Sorenson is currently the only VRS company offering point-to-point only videophone service without VRS since GlobalVRS has gone outta business. Fortunately my hearing, ASL-fluent friends are now obtaining VP numbers through Sorenson. At least one of them informed me he has been told Sorenson will make it easier for ASL-fluent hearing individuals to obtain VP service through Sorenson. The only way I’m ever coming back to Sorenson is if I will have a hearing VP account with them as I did when I first registered with them, and my number must be in area code 714. I don’t want their interpreters getting any calls for me. I have no plan to use them again. ### 1/5 — Interpreter never available *2025-02-20, version 9.3.23* This app is completely inaccessible for Deaf people. Every time I need to make a call, I’m forced to wait endlessly, only for the call to disconnect before even reaching an interpreter, despite being in a strong service area. When that happens, I try calling again, only to face the same issue multiple times before finally giving up. On rare, lucky days, I actually manage to get an interpreter, but that shouldn’t be based on luck. Even when I do connect to an interpreter, I’ve had interpreters correct my signing. Wait a minute, I am Deaf. If you understand what I’m saying, do not correct me. That is unprofessional and unnecessary. Equal access is a right, not a privilege. Sorenson is failing to provide the reliable service that Deaf users are entitled to under the ADA. Beyond the app’s failures, the customer service experience is just as disappointing. Representatives harass and pressure users to commit to a single number, disregarding personal preferences. They start conversations without even checking if I’m available, continuing to push until they realize I’m not interested. There is no professionalism, no respect. Because of these repeated issues, I am in the process of leaving Sorenson. If you are looking for a reliable VRS provider, I strongly suggest looking elsewhere. ### 2/5 — needs major overhaul *2024-12-16, version 9.3.22* freezing, frequent disconnect when switching interpreter, no interp id on screen have to ask for id nbr, does not sync with all devices! ## Most critical reviews (10 lowest-rated) ### 1/5 — Want to use on two devices? Good luck *2026-08-20, version 9.3.29* The app cannot handle being on two devices- if I use ntouch on my iPhone, I get logged out of the app on iPad. If I use ntouch on my iPad, it automatically logs me out of the iPhone app. Definitely not user-friendly ### 1/5 — Accessibility equality? Not. *2026-07-30, version 9.3.28* Sorenson VRS needs to seriously improve wait times for on-screen interpreters. True accessibility means equal, instant connection. Right now, hearing callers connect immediately, while Deaf users are forced to wait extended periods just for an interpreters to appear and dial out. This delay creates a clear inequality in communication speed and accessibility. You need to fix this ASAP. ### 1/5 — Tap bad terrible a Star to Rate😣SVRS! *2026-04-13, version 9.3.27* 💁🏽‍♀️Hello Sorenson Communication, Inc…(SCIST) — Support👨🏽‍🔧Technical🙋🏽‍♀️ This’s past, I observed for my🧏🏽‍♀️Apple iPhone our salesman at T-Mobile🏬 — mobile device; and Why did you disconnected into my🤦🏽‍♀️lose NVPM stock out of ordered… So Absolutely it’s regretted myself depressed bad news… it’s peaceful that’s why… May God’s watching you over supervising yourselves that’s entire… 😇Have a Blessed Sunday Weekend😑👋🏽 ### 1/5 — Very buggy and unbearable unreliable. *2026-03-09, version 9.3.27* This app is very buggy and unbearable unreliable. Does not alert of incoming calls. Cannot dial out. Must kill app all of times to get connections. Other app by zp works perfectly. ### 1/5 — NVPM OUT OF ORDERED *2026-01-11, version 9.3.26* This’s past, Sorenson Comm-SVRS! Then I checked it up my end of messaged, and Why they disconnected apply an account no cost for my new iPhone-NVPM out of ordered. ### 1/5 — horrible *2025-12-17, version 9.3.26* horrible customer service ### 1/5 — Ntouch for iPhone and iPad *2025-09-29, version 9.3.24* Fix bug. Please fix it something because they call call theu iPhone or iPad. ### 1/5 — Not work refuse enter open soresson u need fix please u call customer please *2025-09-18, version 9.3.24* Courtney ### 1/5 — New iOS 23 *2025-09-17, version 9.3.24* not working ### 1/5 — Terrible! *2025-09-01, version 9.3.24* Too much missed calls. No History list. Sign Mail failed! I am already end up being homeless. Thank you for your heartless SVRS! 👍😡👎 ## Most praised reviews (10 highest-rated) ### 5/5 — Ntouch *2026-07-10, version 9.3.28* SVRS ### 5/5 — Very good *2026-05-18, version 9.3.27* Everything is good for my iPad and my iPhone I am hard of hearing and am visually impaired… very good. APP. ### 5/5 — App crashing on iPad *2025-12-27, version 9.3.26* Everytime I clicked the app, it keeps crashing ever since!!! Please fix it. Thank you. ### 5/5 — App crashed *2025-12-13* Every time I clicked it on to open the app, but it keeps crashing. 😩 ### 5/5 — Need help *2025-10-10, version 9.3.24* I am upset with customer care ignore me upset can’t access ### 5/5 — Video call and VP *2025-09-18* I’m good just normal to family and friends and take care of freedom and safety choose ntouch and no other and than p3,Z5,Convo I’m fine 100% ### 5/5 — Need help *2025-08-11, version 9.3.24* Not working new password. Me upset ### 5/5 — Sign *2025-06-10, version 9.3.23* Language ### 5/5 — Best VP app still available…for ALL fluent signers! *2024-12-06, version 9.3.22* I remain a thoroughly satisfied Sorenson customer since 9/26/23. Importing and exporting my nTouch contacts to back them up on iCloud and have them within easy reach in nTouch is my top favorite feature. My other favorite feature is the ability to send a SignMail to another Sorenson device/app withOUT calling first. Sorenson is now the only VRS company offering point-to-point only videophone service without VRS since GlobalVRS has gone outta business. Fortunately my hearing, ASL-fluent friends are now obtaining VP numbers through Sorenson. At least one of them informed me he has been told Sorenson will make it easier for ASL-fluent hearing individuals to obtain VP service through Sorenson. ### 5/5 — On *2024-09-26, version 9.3.22* Happy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*