# NTTA TollMate® — user reviews > 310 indexed App Store user reviews of NTTA TollMate® by North Texas Tollway Authority, rated 1.70/5 from 994 ratings. - Source: https://appshunter.io/ios/app/ntta-tollmate/id640432720/reviews - App overview in markdown: https://appshunter.io/ios/app/ntta-tollmate/id640432720.md - Rating breakdown: 5★ 127 · 4★ 25 · 3★ 33 · 2★ 43 · 1★ 766 ## What do users think of NTTA TollMate®? Overall sentiment: negative **Pros** - 🚀 Quick and easy to pay tolls - 👍 Straightforward account management - 🔒 Secure login with Face ID **Cons** - 🐛 Frequent login issues - 👎 Difficult to update account information - 💤 Outdated and clunky user interface - 🤯 Confusing and inconsistent app behavior **Commonly reported bugs** - App crashes when trying to paste password - Unable to reactivate toll tags through the app - Inconsistent behavior when updating vehicle information **Most requested features** - Integrate with password managers - Provide more detailed transaction history - Allow customizable alerts and notifications ## Newest reviews (19 of 310) ### 2/5 — Tolls *2026-08-06, version tollmate6059* C’mon NTTA can we hire a dedicated dude that knows what they are doing compared to holding onto the old guy that knows how to run the system the app works on. This is getting ridiculous. App runs like a clogged toilet bowl. ### 1/5 — Not showing account details *2026-08-04, version tollmate6059* A lot of times it doesn’t show the balance or recent transactions. Wonder what they are doing with all the tolls they are charging by us. They can’t even have a well functioning app. ### 1/5 — Badly Built *2026-08-04, version tollmate6059* Badly built app. Doesn’t function most of the time. Won’t log in, won’t load if it does let you in. Only occasionally partially works. Lost count of how many times I have reinstalled this app to try and fix it. ### 1/5 — Need fixing *2026-08-04, version tollmate6059* It works when it want too ### 1/5 — Can’t Add Funds & Loads Slowly *2026-08-03, version tollmate6059* It’s 2026. There should be NO reason this app is as unusable as it is. It should serve the ONE purpose it is meant to- allow you to pay your tolls. It doesn’t do that. I can’t add funds. The pages load at prehistoric speeds. Do better. ### 1/5 — Worthless app/ continuous waste of time *2026-08-02, version tollmate6059* Every once in awhile, I manage to get into the app to be able to see my activity. Typically, I can’t get into the account. It is great at taking my money but every time I try to access my account, it says wrong email and password. I have had the same email since I established the account many years ago. ### 1/5 — Muy mal servicio *2026-07-24* This company is great at taking your money: if you make a mistake and fail to update your plate numbers—even though you already paid for the sticker—they charge you for it, and then, much later, they send you to collections for an additional debt claiming your plates were invalid. There is absolutely no understanding; they force you to pay for something you’ve already paid for. Their greed knows no bounds. esta compañia son buenos para quitarte tu dinero si cometes un error al no cambiar los numero de plate y tienes tu sticker te cobran por el sticker y al tiempo pero al mucho tiempo te envían a coleccion con otra deuda por tener tus plates malos. no existe compression alguna es a juro que le tienes que pagar algo que ya te han cobrado. La ambición por el dinero no tiene límites ### 1/5 — Stupid app *2026-07-12, version tollmate6059* Whoever wrote this app must be a stupid little kid. You should fire that stupid kid and hire an expert instead. ### 1/5 — Bad App. *2026-07-12, version tollmate6059* I was able to login before updating the app. Now no more! Bad Developer hired on H1B from India. ### 1/5 — Useless *2026-07-07, version tollmate6059* With all the revenue they get from tolls you'd think they could hire professionals who know what they're doing when designing an app. 3rd graders could definitely do better. ### 1/5 — Delayed to show charges on tolls *2026-07-05, version tollmate6059* After a week it shows charged amount which is behind the digital world ### 1/5 — Worst app *2026-07-02, version tollmate6059* Worst app ### 1/5 — Never works *2026-07-01, version tollmate6059* I don’t know what happened to this app. It never lets me log in anymore. It just resets like I never entered my user info. It makes me accept the user agreement every time I try to log in. ### 1/5 — Too buggy mehn *2026-06-29, version tollmate6059* Too buggy! I have been trying to add a new card to update my payment ASAP and I can’t. ### 1/5 — Expletive *2026-06-28, version tollmate6059* This may be the worst app ever designed nothing works it’s absolutely trash and I hate it. ### 1/5 — Trash app doesn’t work *2026-06-27, version tollmate6059* Don’t do it - it’s unusable! ### 1/5 — No way to avoid automatic charges *2026-06-26, version tollmate6059* Why in the world would you have it automatically charge me $40 when I still had funds available?? Funds should only ever be added manually!! I do not often travel on toll roads, so there is absolutely no reason for me to keep more than $20 on my tag. What do you mean there is no way to adjust my preferences there? ### 1/5 — NTTA profits off you *2026-06-26, version tollmate6059* The company operates outside the US and profits off commuters. Their is always traffic and road are no nicer then any other. They charge you ridiculous amounts and will take you to court so be careful. ### 1/5 — Should have a 1 star rating. *2026-06-26, version tollmate6059* This app is awful. 9/10 never works . ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken! *2026-08-23, version tollmate6059* What is WRONG with this thing?! Login goes nowhere. ### 1/5 — It’s buggy *2026-08-22, version tollmate6059* You think with the amount they charge for tools, I would get a decent app. Find a good developer. It’s not difficult anymore and fix all the buggy issues, the facial recognition to login is buggy, navigation is terrible. I’m better off just using my desktop. ### 1/5 — This app SUCKS *2026-08-21, version tollmate6059* I have used this app for years and it seems it has vastly gone down hill! I check it every few days and saw no indication I had unpaid tolls and had no idea till I got a letter in the mail!! It would be nice if I could have seen a notification in the app or even an email instead no idea. Sometimes I can’t even log in!!! ### 1/5 — Annoyed *2026-08-20, version tollmate6059* Quit with the wrong way driver prompt ### 1/5 — Useless *2026-08-19* I have used the app for a few years now to keep an eye on my tag balance and with the most recent update to the terms of service and app, they have completely rendered the app useless. Whenever I try to agree to the new terms, it will not let me click the button to agree and close, so it thinks I haven’t agreed. Closing the window glitches out the entire app and I can’t see my balance at all, or anything else for that matter. So I have no idea how much money I have on my tolltag at any given time. Extremely frustrating, especially since I know calling will do nothing. Please fix this. ### 1/5 — Fix this dumb app omg *2026-08-16, version tollmate6059* This app is literally worst. Great at taking your money but anything else, nope. ### 1/5 — Everything is buggy *2026-08-10, version tollmate6059* I’ve never seen an app this bad. Everthing is buggy and slow. What kind of works are you guys doing? ### 1/5 — Stone Age *2026-08-09, version tollmate6059* This is a bottom 5 app on my phone. It’s time for a major upgrade NTTA. ### 1/5 — STOP CHARGING EACH CAR *2026-08-08, version tollmate6059* The only charges that should be made is the account not each individual car. If I have four cars on the account, they wanna charge $20 for each car so in total $80 just for one time only. We do not live in the area where we frequent the toll roads a lot. So it would make more sense just to charge the account the amount. ### 1/5 — Won’t work *2026-08-05, version tollmate6059* Can’t login, not even showing if I entered anything wrong or else. ## Most praised reviews (10 highest-rated) ### 5/5 — Works fine *2026-06-25, version tollmate6058* Maybe it didn’t work well a few years back but it’s working fine now. I just downloaded and added funds to check. I refreshed my account on the browser to see if it reflected and it did. All is good now. ### 5/5 — Can not login *2025-10-08, version tollmate6052* Can not login via app, but web is enable to log in, please update! ### 5/5 — Face ID works now *2025-07-03, version tollmate6050* Someone must have updated this app. I was able to setup Face ID login just fine, and I didn’t see any other bugs (on day #1, at least) ### 5/5 — Nice Ntta *2025-05-23, version tollmate6050* I love this ntta nevr have problems ### 5/5 — !! *2024-08-20, version tollmate6045* Been using this app for a couple years now and its worked perfectly fine! ### 5/5 — Easy To Use and Refill Account *2024-07-24* Not sure about the other reviews but I’ve never had any major issues with this app. I actually think it’s pretty user-friendly. I’m able to add money when needed — or if I get too low (about $5-6) it will automatically add whatever amount I’ve set. Also, once I registered my vehicle and had to change my out of state plates, it was easy to deactivate my old plates associated with my toll tag and activate the new ones. No complaints so far after a year of use. ### 5/5 — Quick easy way to pay toll bill *2022-06-13* As my account is no longer on autopay and I have to go in manually to pay my toll bill, I’ve found challenges paying from my mobile phone. With the Tollmate app I was able to get this done within minutes from my phone, so I’d definitely say the app is worth having from that perspective. ### 5/5 — Couldn’t log in *2022-03-19, version tollmate6022* Hi! Could you help me please I can login from website but here in the app when I press button to log in progress bar shows for a less then a second and nothing happens afterwards ### 5/5 — Biased reviews? *2021-11-16, version tollmate6019* The app works fine. Easy to use. NTTA is naturally hated by North Texans, thus all these nonsense 1 star reviews. ### 5/5 — Great app *2021-06-10, version tollmate6014* What is up with all these negative reviews? I just tried the app for the first time yesterday and it seems to work great, does exactly what it should do without any noticable issues. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*