# Nucleus Mobile Companion App — user reviews > 37 indexed App Store user reviews of Nucleus Mobile Companion App by CloudTalk LLC, rated 3.00/5 from 66 ratings. - Source: https://appshunter.io/ios/app/nucleus-mobile-companion-app/id1122739619/reviews - App overview in markdown: https://appshunter.io/ios/app/nucleus-mobile-companion-app/id1122739619.md - Rating breakdown: 5★ 29 · 4★ 3 · 3★ 2 · 2★ 5 · 1★ 27 ## Newest reviews (12 of 37) ### 2/5 — Left hanging. *2020-03-18, version 1.7.1* Bought 5 years ago. Still works but company sold snd no support now ! ### 2/5 — Just stopped working *2019-10-26, version 1.7.1* Ever since the iOS 13 upgrade, it won’t connect to my device? The home base monitor keeps telling me that I don’t have the app downloaded on my device. Is this EOL? This product has worked very well for me over the years. If this is the end, can you tell us? Unless there’s a fix. ### 3/5 — Sound *2019-10-17, version 1.7.1* On iPhone the volume is very low need to hve a volume boot so I can hear them talk on the nucleus and visa versa ### 2/5 — iPad app coming soon? *2018-10-07, version 1.7.1* It would be easier to use if there was an iPad version of the app. ### 1/5 — iPhone X *2017-12-17, version 1.6.3* Nucleus does not work on iPhone X!!! Please address in a future update!! ### 1/5 — Doesn’t work useless *2017-12-17, version 1.6.3* iPhonex same problem as everyone else. ### 1/5 — No workie in iPhone X *2017-12-14, version 1.6.3* Just upgraded phone and can’t use the app anymore. Sounds like they have other issues since Amazon pulled out. Will probably be out of business and my 10 units will be nice paper weights! ### 1/5 — iPhone X *2017-12-12, version 1.6.3* Now the app doesn’t work at all. Same issue like other user ### 1/5 — No longer works *2017-12-05, version 1.6.3* I am having the same problem someone else posted. Everything worked great until the iPhone X came out. Now this app tells you to enable the mic and camera but doesn’t give you the ability to do it. Now it doesn’t work at all. Plus release an update to fix this. ### 2/5 — Won’t work with iPhone X *2017-11-25, version 1.6.3* I have the same problem as others. Cannot allow access to camera and microphone ### 3/5 — Won’t work on iPhone X *2017-11-15, version 1.6.3* Ever since my upgrade it won’t work on iPhone X. Says I need to enable mic and camera permissions in iPhone settings but when it directs me there, there’s nothing to change to give these permissions. Frustrated ### 2/5 — Not iPad compatible *2017-04-27, version 1.6.0* When I use the app on an iPad its not compatible. In addition would like to be able to spy on my kids without them knowing or have group paging. Would also be nice if we could use Sonos from the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — NUCLEUS DISCONTINUED? *2024-09-01, version 1.7.1* I own 6 Nucleus intercom. Amazon still selling for $160, but looks like the company is no longer in business. I’m very disappointed that no other company has given any thoughts to use the equipment. ### 1/5 — Not updated, not able to contact support *2020-11-19, version 1.7.1* Worked in 2016, no updates and can’t reach support. Some alert came up momentarily about charging $50 subscription which is not the terms the Nucleus device was purchased under. Should reach out to past users and support and inform. Horrible because it leaves people with needs unable to get help. ### 1/5 — Shameful *2020-11-03, version 1.7.1* After a few years of owning the company went to a subscription service. 3 intercoms now as useless as a paper weight. No longer have to ability to check in on my disabled teen. Everyone can’t afford to pay monthly fees. ### 1/5 — Amateurs! Do not get it!!! *2020-10-01, version 1.7.1* I would give no star if I could. I owned 5 nucleus for over 2 years. Then one day there was a sign asking for $99 for a membership and by the next day the app was off. Now I cannot talk to anyone to figure out what is going on. Do not buy this product. Do not trust them. They are amateurs. ### 1/5 — App doesn’t work now *2018-09-21, version 1.7.1* Why all of a sudden does the app not work! Not impressed. I have deleted and redownloaded multiple times ### 1/5 — Installation *2018-09-12, version 1.7.0* This is the stupidest app to download and get started with ### 1/5 — Corrupt App *2018-06-17, version 1.6.3* App does not work. Can’t get past the password screen. Not getting past this option doesn’t allow the creation of an account. ### 1/5 — Doesn’t work *2018-02-17, version 1.6.3* This product doesn’t really work. I’ve had it since its inception I’ve gone through different versions of the software, etc. It frequently loses its Wi-Fi connection for no reason, and I have to reset it too often to make it worthwhile ### 1/5 — Crashes on open *2018-01-17, version 1.6.3* The app crashes on open. I contacted support and they did not provide any solutions to resolve. It’s been this way for multiple releases. The lack of remote access seriously diminishes the value of the Nucleus investment (6 devices purchased). ### 1/5 — Mic and camera permission problem still persist *2017-12-29, version 1.6.3* I can’t believe this issue still present. I understand there will be a lot of unexpected issues due to new iOS or environment. But a critical issue that prevents user to access to the app at app has been there for more than two months is really irresponsible. ## Most praised reviews (10 highest-rated) ### 5/5 — App Needs Updating *2019-10-18, version 1.7.1* Please bring some updates to this app the same way you are updating the Nucleus Care Family app. 🙏🏻🙏🏻🙏🏻 ### 5/5 — Nice app but need to be able to autorotate screen. *2019-06-05, version 1.7.1* Please fix it. It only works in portrait mode, but my iPad is mounted in landscape mode. ### 5/5 — Iphone X *2018-10-16, version 1.7.1* I had the same issue with my IPhone X as pretty much everyone else here. I sent an email to customer support and they helped me immediately. Now, the App works fine, doesn’t crush anymore and Video calls are working fine. :) ### 5/5 — Useful app *2018-07-30, version 1.7.0* Useful app. Highly recommended ### 5/5 — Smooth App *2018-07-29, version 1.7.0* I have been enjoying using the app - highly recommend using it ### 5/5 — It’s a good gadget for family communication *2018-06-24, version 1.6.3* It’s a good gadget for family communication if you know how to setup. I read some review they have same problem. It’s easy guys you need to do is allow all notifications and voice call and video to your setting ### 5/5 — Crashes *edit* *2017-05-24, version 1.6.1* Since the last update, my app crashes whenever you try to open it. The worst is, it still vibrates when someone tries to call you,I just can never answer it. *All fixed!! Working better than ever! ### 5/5 — Best release yet *2017-04-19, version 1.6.0* This app continues to get better and better with each release. With this version, my battery life is great and so is the call quality. Can't wait to see what's next for Nucleus. ### 5/5 — Very good work in progress *2016-08-09, version 1.0* I know how hard it can be to get an app tied to a piece of hardware right. This is a great freshman effort that I expect to see get better and better over the coming months. ### 4/5 — Fixed *2017-12-25, version 1.6.3* Same problem as others app requesting needs permissions for mic and camera. Deleted app and reinstalled. Requests and permissions accepted at new install screen. This should be addressed but it can be overcome. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*