# Nucleus Smart — user reviews > 337 indexed App Store user reviews of Nucleus Smart by Cochlear Ltd, rated 3.00/5 from 709 ratings. - Source: https://appshunter.io/ios/app/nucleus-smart/id1210236531/reviews - App overview in markdown: https://appshunter.io/ios/app/nucleus-smart/id1210236531.md - Rating breakdown: 5★ 205 · 4★ 95 · 3★ 120 · 2★ 86 · 1★ 203 ## What do users think of Nucleus Smart? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Convenient Bluetooth connectivity - 🎧 Excellent audio streaming - 💡 Useful features like 'Find My Processor' **Cons** - 🐛 Frequent connectivity issues - 🔁 Unstable app performance after updates - 🔋 Inaccurate battery level reporting - 🤔 Limited functionality compared to expectations **Commonly reported bugs** - App freezes or fails to detect processors - Streaming audio issues and unexpected disconnections - Settings changes not persisting after app restarts **Most requested features** - Apple Watch support - Ability to save custom settings - Improved Bluetooth range and stability - Parental controls for shared devices ## Newest reviews (17 of 337) ### 2/5 — Latest update drops support for some devices *2026-08-28, version 7.0.260200* Before the latest update the app bimodally controlled my Nucleus 8 and Amplifon R 5 OM 13T, which is a rebranded Resound Omnia. This update does not detect the Amplifon. Confirmed by my audiologist. Fortunately still have full bimodal use and control using iOS accessibility settings. ### 2/5 — Not working as it should *2026-08-26, version 7.0.260200* It’s repeatedly goes off line and you have to start from scratch to pair your hearing aids. I don’t know how older people are managing with this sort of challenges but l as a health care professional, have difficulty to navigate between the accessiblity and back to the app and still not working. I followed the advice step by step. It’s a waste of time. A new better working app needed. ### 2/5 — Terrible app *2026-08-24, version 7.0.260200* This app is horrible for connecting my cochlear. It connects my hearing aid just fine, but my cochlear is continually disconnecting and I have to restart everything. It's such a pain. It tries drives me me ### 4/5 — Smart app problem. *2026-08-23, version 7.0.260200* For the past couple of days this app keeps telling me that my N7’s cannot be recognised. Never had this problem before. Have deleted app and reinstalled, works for a short time and then get the same message again. What is happening? The above problem keeps happening. Today Saturday May 10th it has happened 3 times, each time I delete the app, reinstall it and go thru the whole process of pairing everything again. What is the problem. My phone is an Apple iPhone 14 and is up to date with the latest version. It is driving me mad. ### 4/5 — Latest update is a failure *2026-08-21, version 7.0.260200* No matter what I do, I cannot get the app to recognize my ReSound HA. No problem for 2 years, and now after the update, I can only connect my Cochlear device. Very disappointed. ### 4/5 — Worse tracking I have ever seen *2026-08-20, version 7.0.260200* I spent hours lookin for my device because it kept on changing positions it told me it was in the street, in my neighbors house, but it actually turned out to be in my bathroom where the app never located I hate this app ### 3/5 — This my review of the update *2026-08-20, version 7.0.260200* ( updated post****I am now 5 years into being implanted bilaterally and have been using this app all this time. So today you decided to update the app and thats fine. But it took me a good 15 minutes to pair both my N8’s to this new setup. What a mess impair them from the phone repair them to the phone and still the app did not see them. It never did see my right processor at all but when I finally gave up and just went with the left magically it popped up when I finished the process. All this and when I finished the app was virtually the same with same with some remote services not available to me and now has a day background I hate. So for now on if the app gets apiaries for any reason I can expect to spend 15 to 20 minutes trying to get it to repair by unpairing my processors and repairing them to my phone and let the app see if it can find them over and over again. My question is WHY? Make it easier to pair and unpair and add devices not harder and yes I have a iPhone 17 pro max up to date and both processors have the latest firmware just had a mapping last week so again you keep making this app worse gotta remove some stars now.(previous post****I gave it four stars and that is being nice. Truth is the app is not all that, I am bilateral and rarely does the app see my right processor. With that thought it also has issues with my streamers too. My iPhone 13 is up to date same with my 12 both are plus max makes no difference. My Wi-Fi is very robust and I’ve done everything I know to work around vpn off and such. The only work around is to turn off the phone and back on. Then it seems to work and even then I at times have to delete and redownload the app and it will work again. Next it just freezes for no reason and back to the work arounds I go. This IS a up to date Apple phone I’m using here so the only thing that is wrong is poor app performance. Does it work? Yes but it also drops my right processor too and before you ask it’s not my right processor. It’s been replaced and the same thing happens. I even had my right implant replaced same thing. At this point it boils down to software so please develop a better app. Before losing my hearing in a accident I was a software engineer. If you want help I would love to offer input. ### 2/5 — Cochlear Implant *2026-08-06, version 7.0.260101* To be honestly, KISS (keep it short and simple) in my opinions that this app seem like suck because it’s wasn’t working good and with no warnings to give you head up in case if your cochlear implants get lost or any good reasons. Would be nice to get this app improve more better technology! Sorry but not sorry because truth hurts😔 how much it cost for tiny cochlear implants same with hearing aids. ### 2/5 — Bad data sync *2026-07-13, version 7.0.260101* I want to track my hearing and it doesn’t do a good job. It had to estimate several days rather than actually tracking. I don’t understand the purpose of location finding. ### 4/5 — Great app *2026-06-30, version 7.0.260101* I’ve had this app since 2004,again in 2014.and it’s 2026 now.apps great but I think it come with a mute button instead of of turning the app to loose the sound ### 3/5 — Frustrating *2026-06-21, version 7.0.260101* My Nucelus 7 with this app did show my implant working but my n7 isn’t working. I think it’s something wrong with my ci and this app. ### 4/5 — Smart app *2026-06-03, version 7.0.260101* This has been a great resource being a new cochlear user. One glitch I’ve found is that there are times that the privacy setting my switch off on their own and then have your turn them back on to check time in speech. It gives me an average for the days it missed but not sure why it is randomly turning off not allowing data sync. I also have it paired with my resound hearing aid. Wish settings would be remembered for my hearing aid and more features were available. ### 1/5 — Nucleus 7 *2026-05-09, version 7.0.260100* It keep disconnecting “your processor cannot be detected” so annoying ### 3/5 — Streamer names *2026-04-26, version 7.0.260100* We need the ability to rename the streamers called TV1, TV2, etc. They should be able to be renamed things like “Home TV” “Church” etc., names that make sense to the user. The old Resound app allowed this and it was most useful. There should also be the ability to pair to more than just three streamers! ### 3/5 — WiFi issues *2026-04-23, version 7.0.260100* Sound is not good when in WiFi mode and using my iPhone. Constantly need to turn off WiFi when I’m on the phone so I can understand speech. ### 3/5 — Works, but data sync? *2026-04-17, version 7.0.260100* It works, but while there might be PII reason why it keeps disabling data sync with the occasional app updates, it really should provide a prompt asking to reenable on start instead of me having to go into the app settings to enable manually. ### 2/5 — Glitchy *2026-04-02, version 7.0.260100* I love everything this app does but it’s very glitchy with my new Nucleus 8 processor. Please sort this out! It happens with phone and the Mini Mic 2 ## Most critical reviews (10 lowest-rated) ### 1/5 — Costly update *2026-08-28, version 7.0.260200* I paid $3000 for hearing aid that is compatible with my cochlear app and the app will not pair with both my hearing aid and Nucleus cochlear implant, after installing update. ### 1/5 — Update caused my devices to be removed and now can’t access my hearing aid *2026-08-24, version 7.0.260200* My cochlear implant connects fine but I can’t import the right side as the app think it’s still connected when it’s actually my left cochlear Thanks for making harder to use now ### 1/5 — Latest update is Broken! *2026-08-24, version 7.0.260200* I’ve had this app for a few years now since I first got my N7 processor. This last update is BROKEN, does not allow your processor to connect to the phone properly to be able to find the connection to activate the tv adapter to hear the TV directly to the processor. The app is messed up! App folks need to get back into the app and find the connection error and fix it asap as there are many people not able to use this app version! I was able to figure out a way to cheat and bypass the app to get it to allow me to stream from TV to my processor but it’s a boogered up way to have to do it! Please fix ASAP ### 1/5 — Upgrade no longer works at all *2026-08-22, version 7.0.260200* Whereas for five years I could use the app to hear through both my Resound hearing aid and cochlear implant now after the upgrade the app gives me an error message that it will only work with one of my devices and to contact my clinician. When I called cochlear technical support they could not fix the problem and I got disconnected. So now I cannot connect to my phone or any of the accessories. I asked to get the previous version of the app that worked and cu hear could not do that. This app is the worst and most frustrating app I have been forced to use. I’m not sure if I had the choice that I would get a Cochlear brand implant as opposed to a competing brand. ### 1/5 — The updated app reset the connection *2026-08-22, version 7.0.260200* I have my app have already connected to my resound hearing aid and cochlear implant together. After the updated, I went to the app and the saved data isn’t working, telling me to forget all devices in my iPhone settings. Now I faced two choices, one is to update to previous version of the app but there’s no way to do that, which left my last choice is to forget all devices, then I tried to connect both devices but it’s only allow one device to connect. Make it wasted a lot of time which I have to make an appointment with my audiologist to connected both devices since audiologist’s schedule is tight. ### 1/5 — Change back *2026-08-20, version 7.0.260200* It would be nice if this app could be in dark mode. I have hearing and VISION impairments and it’s hard to navigate the app not being in dark mode ### 1/5 — Terrible App *2026-08-10, version 7.0.260101* It only intermittently connects to my hearing devices. It takes lots of steps & resets to get the app to connect, even when I can see it is connected to my iPhone in Settings, Hearing Devices. Even when connected, it is clunky & slow. I have been trying to use the app with a cochlear processor & hearing aid for over two years. No improvement. ### 1/5 — App not detecting device *2026-07-14* I have hearing aid Nucleus N7 which I am unable to connect. Please fix it immediately. **Developer response:** Hi Haresh Gosai, sorry you’re having trouble – we would be happy to help! Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. ### 1/5 — Crashes *2026-06-17, version 7.0.260101* App closes immediately every time it’s opened. Used to work ### 1/5 — One channel scrambled *2026-05-28, version 7.0.260100* At least once a day, and without warning, when a stream from my iPhone15 initiates, one channel is garbled like budgies squarking. It can be either left or right, and the stream must be stopped and restarted. This makes answering phone calls unreliable and multimedia a regular disappointment. ## Most praised reviews (10 highest-rated) ### 5/5 — The new update is now working. *2026-08-26, version 7.0.260200* After many attempts and several days of trying to get the app to work it is now working. When I first got it to work all of the features weren’t working so I started again and it wouldn’t connect. I waited a few hours and it had finished the setup while I was doing something else. Everything is working now. ### 5/5 — New UI *2026-08-25, version 7.0.260200* I think it looks good. The cards and thicker borders were a good style choice. From one dev to another, I appreciate what you are doing. ### 5/5 — 처리기 경고음 없어진거 진짜 좋음 *2026-06-01* 경고음 듣기 싫었는데 너무 좋네요 **Developer response:** 의견을 공유해주셔서 감사합니다! 시간을 내어 당사 앱에 대한 귀하의 사용 경험을 공유해주셔서 감사드립니다! ### 5/5 — New Problem 11/13/2025: untimely installation of software to benefit from Auracast Bluetooth by Re *2026-03-10, version 7.0.250301* Current version (12/8/2024) frequently fails randomly to connect with one of two cochlear implants; it can be either of the CIs. The immediate solution is to shut down/restart the iphone (16 pro), which is time consuming and annoying. I have downloaded updated app multiple times. Please correct this problem. 03/10/26. Above problem is still not corrected. Updated program now also lacks ability to control CI volume separately for each of the two (bilateral) implants. Attempts resolve this by telephone with Nucleus is useless as the phone menu directs user to website “solutions/drop-downs,” which do not provide solution for this problem. Technical Service is inaccessible via telephone and thus worthless. Ten years ago, Technical Support at Cochlear by telephone was very accessible and helpful. It seems someone at Cochlear decided to reduce this accessibility , which is most unfortunate. ### 5/5 — Switching between units *2026-01-15, version 7.0.250300* I agree with Jaanaken. It would be a huge improvement if each time I needed to switch between my N7 and Kenso2, I didn’t have to go through the process of forgetting one device and connecting the other. I use my N7 when wearing my motorcycle helmet, and when I take off my helmet, I prefer to use the Kenso. That process just isn’t easy or fast. ### 5/5 — It just works. *2026-01-15, version 7.0.250300* I just recently bought an iPad and everything works well. I left a review on the google play store almost 2 years ago and the app had some issues on android but I’m seeing that my N8 processor connects far better on my iPad. This version of the app compared to android is far better. ### 5/5 — Nucleus 8 processor *2025-09-12, version 7.0.250201* Love my implant with hearing, but also streaming tv with my Nexia 9 Resound. ### 5/5 — Smart app problem. *2025-05-10* For the past couple of days this app keeps telling me that my N7’s cannot be recognised. Never had this problem before. Have deleted app and reinstalled, works for a short time and then get the same message again. What is happening? The above problem keeps happening. Today Saturday May 10th it has happened 3 times, each time I delete the app, reinstall it and go thru the whole process of pairing everything again. What is the problem. My phone is an Apple iPhone 14 and is up to date with the latest version. It is driving me mad. **Developer response:** Hi Weedy one, sorry you’re having trouble. So we can help, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service ### 5/5 — Pretty good *2024-11-26, version 7.0.240400* I’m deaf asl 😭😭😭 this shi work though 😛 ### 5/5 — App finally works again! Thank you! *2024-11-22, version 7.0.240400* Hi! I have been checking regularly for a refresh that would fix some issues, and this recent release did just that. I use this app for both my Nucleus 7 and ReSound hearing aid. All is working now! Thank you very much! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*