# Nucleus® Support App

> Support app for Cochlear Nucleus sound processors with usage guides and resources. (iPhone/iPad app by Cochlear Limited.)

- Source: https://appshunter.io/ios/app/nucleus-support-app/id519737573 (this page in markdown: same URL + `.md`)
- Developer: [Cochlear Limited](https://appshunter.io/developer/489503787)
- Category: Medical, Reference
- Price: Free
- Rating: 1.90/5 from 20 App Store ratings · 18 written reviews indexed
- Age rating: 4+
- Requires: iOS 7.0 · 31 MB
- Languages: American English
- Released: 2012-04-26
- Data updated: 2026-07-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nucleus-support-app/id519737573/reviews.md

## What is Nucleus® Support App?

About the Nucleus® Support App

Cochlear™ support in the palm of your hands – wherever you are and whenever you need it.  Get the help you need with your Cochlear Nucleus® 5 or Nucleus® Freedom™ Sound Processor.

The Nucleus Support App is designed to help you with the daily use and care of your Nucleus 5 or Nucleus Freedom Sound Processor. It includes helpful tips and information to make living with your Nucleus® Cochlear Implant as easy and simple as possible.

Some of the features inside this application include:

* "How-to" instructions for using your sound processor.
* Play buttons to watch instructional videos.
* Hot links and images to connect you to Cochlear resources.
* Daily tips to help you maximize your potential in everyday situations.
* Advice on how best to use the telephone and listen to music.
* Tips for when you travel, play sports, or engage in physical activities.
* Troubleshooting resources.
* Information on how to upgrade to newer technology.
* Order Here buttons to provide convenient access to the online Cochlear Store.

Company information
Cochlear is the global leader in implantable hearing solutions. We are a dedicated team of more than 2,000 people who deliver the gift of sound to the hearing impaired in over 100 countries. Our vision is to connect people, young and old, to a world of sound by offering life enhancing hearing solutions.

Cochlear’s mission of “Hear now. And always” embodies the company’s commitment to providing its recipients with the best possible hearing performance today and for the rest of their lives. For 30 years, Cochlear has helped over 250,000 people either hear for the first time or reconnect to their families, friends, workplaces and communities.

Further information
For further information about Cochlear products visit www.CochlearAmericas.com/Support

We want to know what you think!
If you have any comments about this app, or need email support, contact nucleusapp@cochlear.com

Cochlear, the elliptical logo, and Freedom are trademarks of Cochlear Limited.
Hear Now. And Always and Nucleus are registered trademarks of Cochlear Limited.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

© Cochlear Limited 2012.

## Key features

- How-to instructions for sound processors
- Instructional video playback
- Links to Cochlear resources
- Daily usage tips
- Troubleshooting guidance
- Information on technology upgrades

## Recent user reviews (10 of 18)

All indexed reviews: https://appshunter.io/ios/app/nucleus-support-app/id519737573/reviews.md

### 1/5 — Not updated from N6

*2025-06-27*

Can’t use the app for the new equipment.   Reviews from 13 years ago!  Really!?

### 1/5 — Problems

*2025-05-20*

I have been fighting this N7 for four years and if this is the way it’s supposed to go I would rather be deaf

### 1/5 — Seriously in need of an update!

*2024-05-07*

This COULD be a useful app if it referred to Cochlear’s latest products (Nucleus 8 and Kanso 2) but it is way out of date. Come on Cochlear! UPDATE! Please!

### 1/5 — DO NOT DOWNLOAD - WASTE OF YOUR TIME

*2023-12-07*

Does not support N7.  But if you’re in the dark ages and have the N5, this might work for you.

### 1/5 — This is not useful

*2023-08-07*

I have had my N7 for almost 5years now and I’m gonna upgrade to N8 but this support app doesn't seem to have my N7 and they need to upgrade there app this is so annoying especially since it 2023 and it’s been a long time since they didn’t update or upgrade there app

### 1/5 — no N7 support?

*2023-07-06*

man.
messed up.
i’m 14 now, and i’ve had Nucleus 7 since i was 12, so basically 2 years.

I hope this gets updated 😒

### 1/5 — No N7 support still?!?!

*2022-11-27*

I keep checking and hoping N7 support will be added as it's been 4 years, but there still isn't anything added for N7. Nucleus really needed to update the app. Especially with the arrival of the N8 coming out in 2023. This is very disappointing.

### 1/5 — Where’s Nucleus 7 Support?

*2020-05-21*

My daughter has had the Nucleus 7 for over 2 years & there still isn’t any support information on this app?

### 1/5 — Nucleus 7

*2018-05-28*

No support for nucleus 7 still. Seems like cochlear is putting all their effort into selling 7 with no support. Wish I had chosen Medel like my friend did. Their support is awesome. So I’m stuck.

### 2/5 — Still no N7 support??

*2018-04-22*

No N7 support????  When?

## Frequently asked questions about Nucleus® Support App

### What sound processors does the Nucleus app support?

The Nucleus Support App is designed to help with the daily use and care of the Cochlear Nucleus® 5 or Nucleus® Freedom™ Sound Processor.

### Does the Nucleus app offer video guides?

Yes, the app includes play buttons to watch instructional videos that demonstrate how to use your sound processor.

### Can I get help with troubleshooting using the Nucleus app?

Yes, the app provides troubleshooting resources to assist users with common issues they may encounter with their sound processor.

### Where can I find information on upgrading my technology?

The Nucleus Support App offers information on how to upgrade to newer technology, helping users stay current with advancements.

### How often is the Nucleus app updated?

The app was last updated on June 16, 2015, with version 1.3. Users can check their app store for any newer available updates.

### What is the user rating for the Nucleus app?

The Nucleus Support App has a rating of 1.9 stars from 20 ratings, indicating a mixed user reception.

### Is the Nucleus app available on Android devices?

The Nucleus Support App is currently supported on iPhone, iPad, and iPod devices, as indicated by the provided platform compatibility.

### Does the Nucleus app have ads?

No, the Nucleus Support App does not contain advertisements, providing an ad-free experience for users.

## Version history (last 5 releases)

### 1.3 — 2015-06-16

This app has been updated by Apple to display the Apple Watch app icon.

* Added Hybrid Sound Processor. 
* Added content in French and Spanish.

### 1.2.1 — 2013-11-13

Fixed display issues on iOS 7.

### 1.2 — 2013-11-04

Updated to include support information, troubleshooting tips, features, and upgrade instructions for the all-new Nucleus 6 Sound Processor.

### 1.1 — 2012-09-05

Added landscape mode
Added click to zoom on images

### 1.0.1 — 2012-06-08

French language

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## More apps by Cochlear Limited

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All apps by Cochlear Limited: https://appshunter.io/developer/489503787

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-27.*