# NuFACE® — user reviews > 315 indexed App Store user reviews of NuFACE® by The Carol Cole Company, Inc., rated 4.76/5 from 18,574 ratings. - Source: https://appshunter.io/ios/app/nuface/id1039907973/reviews - App overview in markdown: https://appshunter.io/ios/app/nuface/id1039907973.md - Rating breakdown: 5★ 14,567 · 4★ 1,219 · 3★ 569 · 2★ 172 · 1★ 301 ## What do users think of NuFACE®? Overall sentiment: neutral **Pros** - 🚀 Easy to follow tutorials - 👍 Helpful for daily routine - 💡 Variety of treatments - 🚀 Tracks progress and photos **Cons** - 🐛 Bluetooth connectivity issues - 🐛 Glitchy app performance - 🐛 Crashes and freezes - 🐛 Inconsistent user experience **Commonly reported bugs** - App won't recognize device - Can't access treatment videos - Routine steps not syncing properly - Login and account issues **Most requested features** - Add French language support - Allow custom routines and schedules - Improve progress tracking and analytics - Provide offline treatment options ## Newest reviews (20 of 315) ### 2/5 — What have you done to the app?! *2026-09-07, version 4.5.0* I’ve had my trinity+ for maybe 2 years and enjoyed using the app, saving treatments and easily following along. It’s maybe been a year since I used the device and decided to start using again so I download the app and find it beyond useless. The treatment page is blank. The home page says find you treatments but clicking on it essentially opens the website within the app. You can watch a video but it’s not the same step by step guide you got before. I don’t understand how you’re supposed to log usage if there are no treatments to save and follow?… plus as others have said the upselling is really annoying. ### 2/5 — Useless *2026-06-26, version 4.5.0* It sounds like there isn’t a glitch or error in the most recent update, but that the app is now intentionally designed to be useless. It’s not supposed to pair with the device anymore, and there are no more guided routines. What is the point of the app then? And what about the consumers who felt that the app was a selling point in the decision to purchase the device? ### 1/5 — Useful Feature Removed *2026-06-18, version 4.5.0* NuFACE removed the ability to log offline treatments without communicating the change to current users. The treatment logging feature is the only reason I used the app, so I will be removing it. ### 1/5 — Treatments Gone *2026-06-16, version 4.5.0* I have this app on two different devices. I tried to update it. However, the treatments are gone and the app is useless now. Would you please add them back? Thank you. ### 1/5 — App update *2026-06-15, version 4.5.0* I’ve updated my app a week ago because I was advised to do so. I now have lost all my treatment history and no guided treatments are available on the app anymore?! Unbelievable, what am I suppose to do with the app now? Messaging for support is absolutely useless! I’m so upset and disappointed. ### 1/5 — App used to be great *2026-06-14, version 4.5.0* No longer will pair with my device with new update. ### 1/5 — After update data disappeared *2026-06-13, version 4.5.0* After update all the treatment videos are gone. And all the favorites along them ### 1/5 — Unable to pair or use the device AGAIN! *2026-06-12, version 4.5.0* This is so ridiculous that I have to go through numerous varied and inconsistent instructions that DO NOT fix the issue of pairing, every time they either update the app or whatever they do …I cannot use this item again…It’s virtually BRAND NEW because it’s exhausting to get it paired to even walk up to it to use it daily. I’ve had mine since May 2023. Reset it, uninstalled app , set up a new account all the things they told me to do and NOTHING WORKS. LOST ALL OF THE FEW THINGS I ACCOMPLISHED ….sunsetting app features without even asking the users? What in the World?! Suzy a great product too bad my kids spent all this money for this aggravation to their Mother. No help at all. Phony emails telling me they tried to call me etc and so… ### 1/5 — App no empareja dispositivo *2026-06-12, version 4.5.0* Me acabo de comprar el nuface Mini+ por la conectividad y ahora resulta que la app no empareja mis dispositivo!! Le pasa a todo el mundo, es increíble!! Vendes un producto caro por su conectividad de la app y ahora decidís que ya no usáis la App!! ### 1/5 — Don’t with the app *2026-06-11, version 4.5.0* After a recent update, tutorials are no longer available. Super disappointing and I’d suggest finding another micro current device. ### 1/5 — LATEST UPDATE DELETED ALL INFO *2026-06-10, version 4.5.0* After the most recent update the app won’t connect to my device and my entire treatment history is gone. The developer should be fired. When will this be fixed?? ### 1/5 — DEVICE NEVER WORKS AFTER UPDATE *2026-06-10, version 4.5.0* I really am asking as nicely as possible to please test your firmware updates and Apple updates prior to releasing any updates. Currently my device was updated to your new firmware as of yesterday. Yesterday after the app update and firmware update the NuFace app shows no treatments anymore. It can’t see my device and I can’t even manually add any treatments I do. Love the device, I’ve memorized the treatments I use, it would be so nice if this app and firmware updates work and trends as always working instead of me wondering if the app will work soon or not. Not too long ago the device wasn’t connecting to the app and didn’t recognize the attachments I called customer service and was told it was a known issue. I stopped using the app. Then I just started using it again and was excited it was working until yesterday. I’m looking forward to a quick fix and update from you and hopefully we don’t have these issues again and IT tests anything they push out. ### 1/5 — Don’t do the update *2026-06-09, version 4.5.0* My mini was working fine until I did the update which was supposed to fix non-existent bugs. What it did was unpair my device and leave me unable to pair it. My device is 6 months old. ### 1/5 — Forced update ruined my NuFACE’s Bluetooth *2026-06-09, version 4.5.0* The forced update from the app has made my NuFACE trinity + no longer connect to my phone or the app. The live chat support gave me advice to fix the situation that actually made it worse than before I asked for advice from the chat support. ### 1/5 — User *2026-06-09, version 4.5.0* What a mess - the update doesn’t work - cannot connect and requires you to open a new account this loosing your history customer service doesn’t exist ### 1/5 — No treatment available after last app update *2026-06-08, version 4.5.0* No treatment available after last app update. I can’t use app for few days already. ### 1/5 — It doesnt work *2026-06-08, version 4.5.0* After your last fix the app doesnt work. I dont see the treatments, and my device doesnt pair ### 1/5 — was great day 1 *2026-06-08, version 4.5.0* downloaded this app yesterday and followed one of the videos. today i open it to do another, and ALL the videos are just gone. logged out and back in. deleted and reinstalled the app. still gone. so now the app is useless. ### 1/5 — Treatments have disappeared *2026-06-08, version 4.5.0* All treatment modules have disappeared making the app useless ### 1/5 — Firmware update meant no more pairing, no treatments showing *2026-06-07, version 4.5.0* Updated my firmware excited for the new and improved device settings. Well, now my device will no longer pair (already tried resetting twice) and not only that, the app will not show the treatments anymore. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless app now *2026-08-11, version 4.5.0* Why would they take the routines off the app? Now it’s just some lagging shopping app. Wish I purchased a different device. Had been using the mini + for a while and just bought a wand at Marshall’s. Now I know why it was there. Disappointed in the YouTube videos. They need to bring back the routines and Bluetooth ### 1/5 — Useless app *2026-08-10, version 4.5.0* The app used to help with daily routines and even marked them on a calendar, but now they recommends you look for routines on YouTube or the NuFace website… making the app useless. ### 1/5 — Unable to start treatment *2026-07-30, version 4.5.0* I’ve come back to NuFACE after awhile and opened up the app only to find that it doesn’t support my NuFACE. It only supports NuFACE Bluetooth enabled device devices. Is this the reason that I can’t start a treatment? Have you stopped supporting your older devices? If so, not cool. ### 1/5 — Old devices aren’t shown anymore *2026-07-24, version 4.5.0* I can’t track my progress of my treatments anymore because I have the old version of the Trinity Pro that is not a smart device so now I have to go on the website to look at the treatment videos ### 1/5 — Won’t pair *2026-07-21, version 4.5.0* App won’t pair with my device and for such a expensive skincare product this is crazy :( ### 1/5 — Useless app *2026-07-14, version 4.5.0* Full of ads, and short clips rather than full instructions videos. Absolutely worthless! ### 1/5 — FIX IT *2026-07-14, version 4.5.0* why would you guys take away the bluetooth attachment on the app. kills the whole point of the device. i don’t like this they need to fix it now or i want my money back!! ### 1/5 — Useless, $300 wasted, paying customers disregarded *2026-07-09, version 4.5.0* Removing the ability to pair via Bluetooth and moving the guided routines to your website and elsewhere is a very bad business decision. Some of the Bluetooth guided and paired routines contained frequency changes during the routine (or so the technician said) to enhance the treatment on different zones of the face. How can that happen now that the device is un-paired?!! Terrible, terrible business decision made without considering your client community who spent $100s of dollars for these devices. The people who made this decision destroyed your company. Why?!! ### 1/5 — Can’t add manual treatment *2026-06-30, version 4.5.0* Space to add specific treatment is blank ### 1/5 — Wut? *2026-06-20, version 4.5.0* Totally confused. Why does everything suck now? I just wanted the product i bought. ## Most praised reviews (10 highest-rated) ### 5/5 — Stopped Working *2026-04-03, version 4.4.6* Update: the app bug has been fixed and my device is working. However, I have lost the ability to take facial pictures. I have also lost my pictures that I had saved. Tried contacting support but broken link😢 Love this little device but it stopped working one day by no longer recognizing the device head. Contacted customer support and was told it was an app issue. Three weeks later it still doesn’t work. ### 5/5 — This is so cool *2025-12-07, version 4.4.5* Day 1 obsessed!!! Thank you Black Friday for making this a possibility. :) I have the trinity device and I’m starting to use it at the age of 24 with retinol and a red light mask. Hopefully in 10 years I’ll still look 20! ### 5/5 — New version of the app is available is not supported on my iPhone *2025-10-11, version 4.4.4* I’m not happy about the new update in not letting me use my NuFACE ### 5/5 — Great variety *2025-09-26, version 4.4.4* It makes doing my routine so much easier as I can follow along. The variety of different routines to choose is great too. I feel I get better results using the app. ### 5/5 — 6-23-25 *2025-06-24, version 4.4.2* Great 15 minute lift ### 5/5 — Simple. *2025-06-20, version 4.4.1* So easy and so clearly effective. ### 5/5 — 15 minute *2025-03-10, version 4.2.2* Good ### 5/5 — Pairing issues!!! Try this: *2025-03-09, version 4.2.2* I’ve tried everything, but I couldn’t get my Nuface PRO + to pair. Clearly I’m not alone. None of the so called troubleshooting steps worked. Sent in a ticket and they regurgitated the same information as on the website. Finally, I reset the Nuface by holding down the power button for ten seconds, until the two outer lights blinked. Then logged out of the app and deleted the app from the settings-general-iPhone storage menu (which deletes app data and cached data). Then made sure the app was completely gone. Restarted my iPhone. Reinstalled the app, and again, restarted my phone. Logged in, made sure my device was fully charged. FINALLY, the app was able to connect to Bluetooth. It took me an hour to figure out, and even so, it could be dumb luck. I hope it helps someone, but frankly it shouldn’t be that hard. ### 5/5 — Love it *2025-02-28, version 4.2.2* I love the step by step directions and the visual aide ### 5/5 — Self Spa Facial *2025-02-23, version 4.2.2* Game Changer! I literally feel like I’m getting a spa treatment and I see the benefits. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*