# Nuffield Health — user reviews > 163 indexed App Store user reviews of Nuffield Health by Nuffield Health, rated 4.71/5 from 12,648 ratings. - Source: https://appshunter.io/ios/app/nuffield-health/id1612026742/reviews - App overview in markdown: https://appshunter.io/ios/app/nuffield-health/id1612026742.md ## What do users think of Nuffield Health? Overall sentiment: negative **Pros** - 👍 Easy to book classes - 💪 Great classes and instructors - 🧠 Helpful for tracking fitness - 🧹 Clean and well-maintained facilities **Cons** - 🐛 App crashes and freezes, especially at peak booking times - 🕰️ Slow performance and long load times - 🔑 Issues with logging in and account management - 🚫 Inability to access gym facilities due to app problems - 🗓️ Unreliable class booking and waitlist system **Commonly reported bugs** - Login issues and account activation problems - Booking confirmation emails not received - Class bookings not properly reflected in app or calendar - Inconsistent app behavior and unexpected errors **Most requested features** - Digital membership card and gym access - Ability to view gym occupancy and equipment availability - Improved class booking experience with better waitlist management - Seamless integration with calendar and fitness tracking apps ## Newest reviews (13 of 163) ### 2/5 — Poor App! *2026-08-10, version 1.2.21* This app always seems to have errors, limited in what in can do! Can’t show you the swim timetable at your club which seems silly when it is supposed to be for your gym. Always bugging out on me, not loading! Considering this is one of the higher priced gyms, the app does not match the standard you’d expect when paying so much! ### 4/5 — Rate the instructors *2026-07-17, version 1.2.21* Would be nice to add a prompt to rate the instructors and be able to drop a review. ### 4/5 — Cheam Nuffield club *2026-07-12, version 1.2.21* I have been member for 25 year. I enjoy visiting the club to workout . The staff are very friendly and polite makes one feel at home. Club itself is good but booking app is not so good. We have to set an alarm to wake up at 6:58 to be ready to book when the App opens at 7 am and still cannot get in. I suggest that the App opens up at 7pm rather than 7 am so that we don’t have to deprive our sleep and be disappointed at the same time when one doesn’t get booked for a class. Also by increasing the low intensity class number to 25 could also slightly open up for those of us who are interested getting in to classes Thank you Tamara Balasuriyar ### 3/5 — Mr A *2026-07-02, version 1.2.21* Great gym- however terrible time we are having with the changing rooms. ### 3/5 — Good but could be better *2026-06-27, version 1.2.21* Overall impressed but who the hell wants to get up at 0700 to make a booking. Make it midday so everyone gets a chance please! ### 2/5 — Can’t book classes *2026-06-24, version 1.2.21* The stars are for the app. Not the team or gym. Re the App… Can the tech team stagger the class booking times for each gym in the country? The app is terrible! I book a class says I’m confirmed and then it says CLASS FULL! I’ve taken screenshots to provide to tech team… no joy! They are no help at all. I only joined this gym because of the good classes it provides so I may review gym providers! ### 3/5 — 7am popular classes *2026-06-07, version 1.2.21* I love having the app on my phone, but there is some issue with booking at 7am for popular classes, I guess the site get crashed, and it throws you out, I can never get on the popular classes, I get the ‘please wait’ and then my 7:02 the waiting list is full. ### 4/5 — Excellent classes and very good gym equipment *2026-06-07, version 1.2.21* On my reason I didn’t give 5 stars is the changing rooms and sauna. The gym is very old and is being refurbished little by little. Changing rooms showers and sauna are not up to standards. However the gym is good value for money unless you go mainly for swimming in which case you use a lot the changing facilities and you may have a different experience. Excellent teaching otherwise and super friendly teams ### 5/5 — Wisdom Osueke *2026-05-22, version 1.2.21* Brilliant gym and amazing team! Honestly I’ve had such a good experience at Nuffield Health Preston. Facilities are always spotless, everything’s is well looked after, and it just has such a nice vibe also professional but really welcoming too. All the staff are lovely and kind, always friendly and happy to help whenever you need anything. A special thank you to Tiffany James from the management team though she’s been absolutely amazing! So easy to chat to, really professional and you can tell she genuinely cares about making sure everyone’s happy here. Always got a positive attitude and her customer service is top notch, honestly makes such a difference coming in. Would 100% recommend if you want a great place to train-swim,where you actually feel supported. ### 3/5 — Could this gym damage your health? *2026-05-19, version 1.2.21* I've been a member of this gym since it opened in Bolton. I attend a variety of classes and believe this has been the cause of damage to my hearing. The music in the classes is unbearably loud and I have even spent over £100 on ear defenders which still don't drown out excessive noise. Asking the trainers to turn it down may result in some relief for a few minutes then they turn it up again. I would like the management to take some action but despite me raising the matter nothing has been done. Please note I HAVE raised this with management to no good effect so don’t ask me to do it again. Noone seems to care that loud music damages your hearing permanently. When will someone address this serious problem? ### 5/5 — Great Gym *2026-05-16, version 1.2.21* I’ve been a member of many of the gyms in Cambridge over the years but have found the perfect mix at Nuffield - good classes, excellent instructors, lovely staff with pleasant surroundings including cafe and seating and newly refurbished changing rooms. Get fit make friends have fun 😁 ### 5/5 — Coffee shop *2026-04-24, version 1.2.20* Amazing coffee so nice to catch up with friends. A very important place for our wellbeing. ### 5/5 — Wellbeing *2026-04-15, version 1.2.20* Love the Nuffield app and Nuffield have been amazing to me. Mentally and physically. No complaints at all. ## Most critical reviews (10 lowest-rated) ### 1/5 — No calf machine! *2026-08-15, version 1.2.21* I know training calfs isnt popular in this country but not even a single machine? Not only 1? Put just one and i may change my review ### 1/5 — Terrible Class Booking App *2026-07-31, version 1.2.21* The App is shockingly poor. When there are issues IT at Nuffield Head Office refer you back to the club. The club refers you to IT at Head Office. No one takes accountability which is very frustrating and terrible for the blood pressure. Totally counterintuitive to what a health and leisure club should be promoting. ### 1/5 — App needs redeveloping *2026-07-02, version 1.2.21* It works except when anyone books at 7am…… ### 1/5 — Full of glitches *2026-06-27, version 1.2.21* The app constantly freezes, doesn’t refresh and signs you out ### 1/5 — Keeps defaulting to wrong gym *2026-05-28, version 1.2.21* Frustrating. Defaults to wrong gym & classes rarely available unless you log-on at 7:30am. If you go on the waiting list you’re not advised when a place becomes available. Like the membership team, it needs looking at. ### 1/5 — Anon *2026-04-21, version 1.2.20* Not enough variety in dancing, would be good to have options - suggestions -line dancing, freestyle dance, barre and Zumba ### 1/5 — Awful performance *2026-04-09, version 1.2.20* This remains one of the worst apps I have to use. When people log in at 7am to hook popular classes, there is a spike in usage and the app just can’t handle it! It doesn’t show me as logged in, it says ‘no gym selected’ then it lags massively trying to update with available classes. But the time all that is sorted, the busy classes are full. Why have you not fixed this yet??? It’s been like this for years… it’s very poor. ### 1/5 — Problems *2026-03-16, version 1.2.19* Sorry but just not enough capacity for classes. Making me really cross. It is a scam. You get people to join on the promise of classes which in practice it is impossible to book. Please, please do something about this. Thanks ### 1/5 — App doesn’t work for me *2026-02-24, version 1.2.19* I have tried logging in many times, changed my password, updated my phone and app and no joy. It’s a shame because I feel like I am missing out on half of my gym experience because I can’t book a class :/ ### 1/5 — Keeps logging me out *2026-02-21, version 1.2.19* The app is so frustrating. Even if I look at something else and go back to the app a minute later it has logged me off - never had this problem a few months ago 🤷‍♀️ ## Most praised reviews (10 highest-rated) ### 5/5 — Fab gym & facilities *2026-07-28, version 1.2.21* I was at Pure Gym in the City of London, and after the 2nd gym of theirs closed down, I’d had enough and joined Nuffield - which is a breath of fresh air to me. The facilities are so good, as are the classes and the fact that towels are available. Definitely worth the change of gym! ### 5/5 — Nuffield Cheam *2026-07-23, version 1.2.21* All classes good in particular Lizzy and Donna Pilates. Antony Young kettlebells and Andrea Zumba look forward to all these classes. ### 5/5 — Yoga classes are excellent at Nuffield *2026-06-25, version 1.2.21* Sue Pyle does the best yoga classes. I rejoined Nuffield when I found out she was teaching there. She is such a good teacher and is very friendly, we all go for coffee after. I have made some lovely friends at Nuffield. ### 5/5 — Mrs Vahed *2026-06-24, version 1.2.21* Excellent ### 5/5 — Great gym *2026-06-20, version 1.2.21* I attend city and Baltimore wharf. Both great gyms with some superstar instructors. ### 5/5 — Excellent *2026-06-13, version 1.2.21* Easy to use app ### 5/5 — Friendly club *2026-06-09, version 1.2.21* Very friendly leisure centre, good sauna, steam room and jacuzzi, plus pool. Very good classes and an adequate gym. ### 5/5 — Brilliant instructors, excellent class. *2026-06-08, version 1.2.21* I’ve been attending classes at Nuffield Health Wimbledon for a few years now and I can say that at 67 I’ve never been fitter. It’s a friendly gym with great staff and it’s a pleasure to walk in. I take classes with Anton, Caroline and Adam and I can’t fault them. I have also done Reformer Pilates with Lesley, Diana and Kelly and they are also marvellous. Well done Nuffield Wimbledon. ### 5/5 — New to the Gym *2026-06-07, version 1.2.21* Hi I’m on the Joint Pain programme and am also new to the area, I am Lucky as I live very near. it’s great as I have already booked some Yoga Courses - (low impact) and have used the Sauna/Swim. Lovely spacious Gym and very helpful Staff- helping me to Improve My fitness! ### 5/5 — My gym *2026-06-02, version 1.2.21* My gym means so much to me and my daughter Melissa. It is part of our life. Staff brilliant. Well done Rubery Great Park. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*