# NUHS App — user reviews > 60 indexed App Store user reviews of NUHS App by National University Health System Pte Ltd, rated 4.63/5 from 125 ratings. - Source: https://appshunter.io/ios/app/nuhs-app/id1533213621/reviews - App overview in markdown: https://appshunter.io/ios/app/nuhs-app/id1533213621.md - Rating breakdown: 5★ 87 · 4★ 9 · 3★ 3 · 2★ 2 · 1★ 6 ## Newest reviews (13 of 60) ### 3/5 — Bill *2025-01-08, version 3.0.1* Still cant view bill ### 2/5 — Location *2024-10-25, version 2.3.0* This app does not show the location of the appointment right after I click “register” on the specific appointment. Please still put in the location before the “i have arrive” because I cannot arrive if I forget the clinic location. Thank you. ### 3/5 — Can be improved to minimise waiting *2024-10-24, version 2.3.0* The blood test results should be summarize in a table by dates with remarks and range instead of clicking one by one. The bills should reflect where it is being charged to especially when using Zoom. It would be good if the Zoom payment account can be updated via the app instead of physically submitting a form at NUH. The same applies when requesting info, almost everything need to authenticate via SingPass, many times. ### 3/5 — Cannot access app *2024-07-30, version 2.1.0* I cannot access the app as my iPhone 7 does not update to IOS16.2. Every time I try to update my phone, it says the latest update is installed and it is only iOS15.8. Thus, I go back to HealthHub to make appointments and other details. Wondering if I should delete the app as I cannot access. Thanks ### 3/5 — Reschedule live chat problem *2024-07-27, version 2.3.0* Overall, this app is very decent as we get to have our queue number faster/inform them we have arrived at the hospital etc. But whenever I try to use the reschedule option to chat with the staff I just can't find the 'Enter' button to submit my enquirers to let the staff know and making me feel bad for wasting the staff time. Currently using IPhone 14, is it okay if the 'Enter' button to live chat with the staff to be more obvious or anyway to fix it? Because whenever I finish typing it is 'Done' on my keyboard and I can't seems to find the 'Enter button anywhere to send my message to the staff on live chat. ### 3/5 — Not for the user’s convenience but for the money. *2024-06-26, version 2.2.0* The app is functioning well. However, the policy of requiring patients to use the app for essential actions, such as making appointments, is problematic. It becomes even more frustrating when patients must pay for medical reports and other necessary doctor’s letters. Patients have already covered the costs of diagnosis, consultation, and facility usage, and charging additional fees for reports is an exploitative business practice. ### 2/5 — Version upgrade 16.2 *2024-05-15, version 2.1.0* The latest update to version 16.2 for higher enhancement of the app. However, have the developer consider those with a older version software mobile holders are unable to update and use the app? NUH highly recommend their customers to use mobile connection with them . This is hell of inconvenience for patients in need of assistance ### 2/5 — Horrendous *2024-03-09, version 2.0.0* This is a clunky, awkward, user-unfriendly app. It’s clearly built without the patient/end-user in mind. The login fails every time and requires multiple attempts to get in. Navigating from one screen to another is unintuitive and often leads to circuitous meddling. Retrieving historical information about yourself is, at best like pulling teeth, and in many cases non-existent. I have given it 2 stars simply because it’s still better than the other SG medical apps out there. However that’s a real back-handed compliment: I use it because I’m obliged to use it. Incidentally, given all SG medical records are based on ICs, why is there more than 1 app in the first place?! MOH…take heed. ### 2/5 — Unable to login *2024-01-28, version 2.0.0* While this app is user friendly, it went down at the critical time where I need to make an appointment at a polyclinic. It hang halfway through, and I was unable to login afterwards. Unsure if this is an issue with server getting overloaded but it definitely is an issue for people who needs to make appt to see a doc the next day. ### 1/5 — Very Inflexible system *2023-12-05, version 2.0.0* I want to get an earlier appt from 8.50 to appr 8.30 am on 7/2/24 as I had 3 medical appointments at NTFGH starting from 10am. I cannot make it time between the 2 place in such a short time. I had approach before this in face-to-face with staff at BP poly but they just say cannot be done. In the end I had to reschedule my medical appt at BP polyclinic to another day. Very disappointed and angry with our inflexible system. And 7/2/24 is 3 months from now so why cannot be done? ### 1/5 — Lj app *2023-11-22, version 1.8.1* Hard to book appointment. Wait till die also wont get appointment ### 1/5 — Nuh is simply bad. *2023-09-26, version 1.8.1* Nuh polyclinics are probably one of the worst. Had an x-ray done, report is delayed and report was sent, without film, to my doctor. When I tried to request for the films on the app. This option isn’t even available. Medical reports are only Ava from Hospitals, not Polyclinics. Further, when I called the hotline i had to sit through the super long automated resonse and got cut off when I finally got through. On the second call, they told me they have no records of the x-ray done. I mean seriously, I have no words on how bad this whole organization is. I’d pick somewhere else the next time. Removing this useless app too. ### 1/5 — IOS 15.5 Support only *2023-09-15, version 1.7.2* I would understand the need for the app update, but having the requirement to update IOS to 15.5 is ridiculous. Not everyone is able to update to IOS 15.5. I just got notification for bill payment (1 month after the actual consultation) but am unable to open the app to get the billing information as I have to update to IOS 15.5. If you’re forcing everyone to use the app for appointments and payments, then you shouldn’t have the IOS version restriction. Else give everyone alternatives to make appointments and payments. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless app! *2025-03-14, version 3.0.1* There are times where i cannot login and when i can login, they cannot proceed to the section that i need to. For example, check lab results or payment. There will be an error showing “oops something went wrong. You may want to try again later”. If NUHs is trying to go digital, please make sure you have the capability before implementation if not it’ll be a nuisance to user. Hope that this issue can be resolved soon. ### 1/5 — App crash and blank *2025-01-03, version 3.0.1* Doesn’t work with checking payment or making appointments, all function down! ### 1/5 — Bad app *2024-12-09, version 3.0.0* This app is working backwards. Convenience is only temporary. From unnecessary links to SingPass, hard to book appointments and app issues is a very common thing that occurs. Even the staffs at nuh is complaining regarding the app system . People health is on the line and the app deters people away rather then give them the convenience. Shame on the developers as the problems still persist from years ago until today. ### 1/5 — New update is problematic *2024-12-09, version 3.0.0* New update has made this app problematic - always time out and bad gateway. Do not update ### 1/5 — Face recognition/scanning *2024-10-24, version 2.3.0* I can’t scanned my face for Singpass registration ### 1/5 — Login state *2024-10-11, version 2.3.0* STOP LOGGING ME OUT EVERY TIME THE NETWORK CHANGES. It’s entirely ridiculous that login state is linked to network ID instead of phone ID. Every phone has a unique identifier. Every other app can do this. It’s not only annoying for the user, it is basic common sense that linking login state to network ID is the LEAST SECURE METHOD for tracking users. Every time you ask me to login AGAIN when the network changes means there’s an increasing chance someone can target/phish/hack users ON THE NETWORK, especially when this happens on public WiFi! Fix this. ### 1/5 — All sorts of error messages *2024-09-28, version 2.3.0* Supposed to be an important app for NUHS patience’s and yet it is poorly developed. After so many years, this app is still full of glitches. Error messages pops up due to many reasons such as connection with SingPass, checking schedule, live chat, even displaying info. Not to mention missed notifications of upcoming appointments and lack of information on technical visits. ### 1/5 — Repeatedly hangs *2024-08-30, version 2.3.0* One of the most important aspects of an App is to be stable and not hang but for more than a year I find it keeps on hanging with a bright white screen. It is on my iPhone 11 with latest iOS and even previous iOS versions. Anytime I need to use it it first need to delete this App and re-install and within a few days it hangs again. I’m surprised how developers would not know this and why they can’t fix it esp since it has been repeatedly happening for more than a year ### 1/5 — Tahir Khan, Senior Consultant *2024-07-13* A PDF for my medical record appears with my FIN only. I want the name to be displayed. Kind Regards Tahir Khan **Developer response:** Dear Dr Tahir Khan, we sincerely apologize for any inconvenience you encountered on our app. Your feedback is valuable, and we'd like to better understand your experience. Please reach out to us via email at [nuhsapp@nuhs.edu.sg], providing your name, NRIC, phone model, OS version, screenshot, date/time of the incident, and the healthcare institution/clinic name if applicable. Thank you for your understanding and cooperation. ### 1/5 — Always problematic *2023-12-06* Cannot access the appointment section as always having to retry. Why? **Developer response:** Dear How can? we apologise that you had an unpleasant experience on our app. We would like to gather more information on your feedback. Kindly email us at Support_OneNUHS@nuhs.edu.sg with your name, NRIC, handphone model, OS version, screenshot, date/time of incident, healthcare institution and clinic name (if applicable). Thank you. ## Most praised reviews (10 highest-rated) ### 5/5 — App got worse *2025-01-05, version 3.0.1* Used to be able to reschedule appointments and do a whole load of things. But after the update, only the first page works. Subsequent, actions give only a blank page including payments. In short, nothing works on the app! Even for the caretaker option ### 5/5 — Fantastic App *2024-12-08, version 3.0.0* It’s user friendly and hassle free when there is a need to reschedule the appointment. It makes things so much easier to talk to a live agent rather than a digibot. Keep up the good work to whoever who created this app. ### 5/5 — X Ray report *2024-08-30, version 2.3.0* The waiting time for report was 2 days. Quite fast by regular standard. But I wonder if such reports will be in the national database such that all doctors in clinics and private specialists can see them? ### 5/5 — A bit of discrepancies *2024-06-17, version 2.2.0* I received a SMS about a NUP bill, but when I visit the NUHS app, it shows “No Outstanding Payment”. “App Payment Status” should have shown all my transactions as “Successful” instead of “Pending”, as I cross-checked my “Full Paid Bills” which are already paid for. ### 5/5 — Rescheduling *2024-01-30, version 2.0.0* App was very helpful. Just another thought. Would it be possible to highlight dates not available for booking, to save time from moving day by day while searching ### 5/5 — Change appointment date *2023-11-22, version 1.8.1* We can only trace our appointment online when we left the hospital and often very limited choice for us to change appointments. ### 5/5 — Slow server of app *2023-09-04, version 1.8.0* Your server is very slow. Please update it asap. Singaporeans are rather busy. No time to wait for a long time to access the dates of available appointments. Thanks. ### 5/5 — No invoice to refer to *2023-08-25, version 1.8.0* I just came back from doctor review the system was down they cannot do an eye check -ok come back another day- collecting medicine I do not know whether they had given me the right medicine I had request for plaster was not found in my medicine bag I don’t know whether they had charge me for the plaster as I had no invoice to refer please acknowledge my request at least show me the invoice listing . Thank you. ### 5/5 — One of the better health apps which I used *2023-04-02, version 1.6.1* Probably one of the better health apps which I have used over the past few years. The app layout is clean and not too cluttering. There’s enough white space in the app so it doesn’t feel too overcrowded. The app contents are easy to understand and navigate without needing to toggle through many screens. It is just a few clicks away, and easy to reschedule or cancel any upcoming appointments. It’s also nice how I can track the bills which I have paid over the kiosks and app over the past few months and I can download invoices easily. No more needing to shred hard copy bills being sent to my place. Mobile registration is a good feature to have and I can get my queue number really quickly although that does not influence waiting time. I would recommend anyone in the west or frequent nuhs to use this app instead health hub since there is a more personalised feeling using this app. Keep up the good work NUHS! Dx ### 5/5 — Dental appointment *2023-01-14, version 1.6.1* I tried to make a booking for a dental appointment but without success. I’ve to literally input the date for the whole month then to skip to try for next month. I suggest that you could program in such a way that you could release those dates that are available for booking instead of trying on each and every single day, like playing the jackpot machine to try your luck. I find it is unproductive in this booking process. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-22.*