# Numerica Mobile Banking — user reviews > 91 indexed App Store user reviews of Numerica Mobile Banking by Numerica Credit Union, rated 4.20/5 from 1,122 ratings. - Source: https://appshunter.io/ios/app/numerica-mobile-banking/id413503404/reviews - App overview in markdown: https://appshunter.io/ios/app/numerica-mobile-banking/id413503404.md - Rating breakdown: 5★ 777 · 4★ 139 · 3★ 27 · 2★ 21 · 1★ 158 ## What do users think of Numerica Mobile Banking? Overall sentiment: positive **Pros** - ❤️ Excellent overall experience - 👍 User-friendly app - 🚀 Convenient mobile banking - 🤝 Friendly and helpful staff - 💰 Competitive rates and fees **Cons** - 🐛 Occasional app crashes and glitches - 🚫 Lack of drive-up or drive-thru banking options - 🤖 Intrusive chat/video features - 💳 Issues with mobile check deposit **Commonly reported bugs** - App freezes or crashes during use - Mobile check deposit frequently fails - Login issues and inability to access accounts **Most requested features** - Add drive-up or drive-thru banking options - Improve mobile check deposit reliability - Make chat/video features optional - Provide more prominent bill pay functionality ## Newest reviews (15 of 91) ### 2/5 — Great staff horrible app *2026-04-02, version 10.00.91* I’ve been banking with Numerica for years! Love the people and my experience with them however the app itself is horrible, it seems like every time I need the app it’s down either for maintenance or down due to errors or bugs. Numerica staff get a 10/10 this app gets a 2/10 ### 3/5 — Drive up banking *2026-02-05, version 10.00.90* Would like to have a drive up option, when your older or handicapped it’s inconvenient to get out of car and wait in line ### 2/5 — Chat feature is annoying *2025-10-07* I like most functions on this app. But I despise, loath, abominate, abhor, detest, dislike and also do not care for the chat app. I’m sure someone told the tech team they were behind the times and needed a chat function, but I really don’t care if it’s Industry standard or not. It’s annoying and it’s in the way. Industry standard means nothing to me, especially when it is essentially saying, “you have to live with it, because other banks say we need it.” I don’t use the app to talk to a digital AI assistant or chat bot that will then connect me to a person. I use it to count my money. ### 3/5 — Live chat gets in the way *2025-09-10, version 10.00.83* The new live chat button pops up every time you open the app and gets in the way of seeing your actual bank statements. Please put this icon elsewhere or don’t have a pop up in my bank app please. ### 4/5 — Works well But *2025-01-02, version 10.00.70* I use this app often does exactly what I need - But keeps a numeric count on the app tile (I think it is my notifications). Only way to get rid of it is to delete the app and reinstall. A bit annoying ### 5/5 — Does everything it needs to *2024-05-07, version 10.00.57* I don't often write reviews and it seems sort of silly to do so on one that I'm more or less obligated to use, but the devs really nailed it with this one. I have studied enough design / cybersecurity to be obnoxiously cynical, yet I have nothing bad to say about this. Good job to my bank for this :) ### 2/5 — Side Menu & Zelle *2024-02-11, version 10.00.57* I love Numerica, but I am constantly kicked out of the side menu before I can even look at anything & I’m also unable to locate the main menu in order to send money with Zelle. There is very little to almost no information about sending money with Zelle. I have deleted and reinstalled the app & nothing fixes this. Please fix the automatic booting out of the app when then side menu is selected & provide better instructions (like a video tutorial ) of how to send money with Zelle. ### 4/5 — Side Menu Problems *2023-06-08* This app is really great and I love banking with Numerica especially after I had many problems with STCU and got hacked 10 times when I was with STCU so far no jacks with Numerica 🤞🏻. But I am having one issue within the app that has been happening since I started banking with numerica about 2 years ago, when I try to access the side menu when I can go to estatements, settings, and so on, every time I try to access that menu it closes me out of the application immediately so I can never look at my estatements or change my settings and then when I try to log on to the actual website and try to access the side menu there it doesn’t even load up and this has been going on for the last 2 years and it’s getting kind of frustrating and you’d think with all of the updates your IT department does to this app they would have caught this by now. PLEASE FIX IT!!! I WOULD LIKE YO ACCESS MORE IN MY ACCOUNT THAN JUST MY DASHBOARD AND ACCOUNTS PAGES!!! ### 4/5 — Good app, great credit Union *2023-03-01* The tellers at my local branch greet me by my first name when I come in to make transactions and that’s pretty impressive considering the number of people they see in the course of a day. It took a while to get used to the new app but it works well. I like that they pay interest on checking and the low interest rates on my credit card compared to other banks, and good CD rates when they have specials. I’ve received good customer service for the most part but some of the staff aren’t very knowledgeable regarding even the simplest IRA transactions. They require an appointment and then you go in and sit there while they figure things out. That has recently been switched from the investment banking side, and the staff needs more training. My only recent negative experience was someone at the branch trying to upsell me on a protection plan for my credit card. They sell other products such as payday loans that are questionable and counterintuitive to promoting fiscal responsibility. I’ve banked elsewhere temporarily but didn’t stay away very long because they’re a good fit for me, but as they’ve gotten bigger over the years, it is run more like a corporation instead of a banking institution. **Developer response:** Hello, thank you for bringing this to our attention. We want to make sure you have quick, easy access to your money, and we’re sorry to hear there have been problems with digital banking and the app's the login process. We’ve made multiple improvements to the app, so we hope you’ve seen improvements in this process. ### 5/5 — Very Happy *2023-01-15* Numerica has been our “bank” for many years. We would never think of switching. Have always been treated extremely kind and helpful whether on the phone or in person. We recommend this credit union to all our friends and family. ### 5/5 — Easy to Use App *2023-01-13, version 10.00.35* Now please stop asking me to leave a review. ### 5/5 — Excellent *2023-01-12, version 10.00.35* One of the Best Mobile Apps on the Market !!! ### 5/5 — Best Bank Ever. *2022-12-30* Numerica has been my bank since the 1970, when we moved here to teach.. They have never failed me. They have people there who will help you, no matter what kind of a mess you have made of your account and checkbook! Even during the Covid pandemic, they were so organized that it took only minutes to get to the end of a long line. And get ALL I needed done. Love the organization, and the happy, kind, and well trained people they hire! P and V Baldwin ### 5/5 — Best bank *2022-12-23, version 10.00.35* I’ve had several accounts at many banks for some reason Numerica is the best I’ve personally used. The customer service is always on point and they cash my work (Cannabis Industry) checks with no issues. If you’re on the fence about Numerica I hope this helps. 10/10 ### 3/5 — Worst banking system *2022-12-08* I love working with Numerica because of the people. The system, the new system is the worst. And shame on Numerica for putting it out and not having their people trained on how to get you get into your system when it doesn’t work. They can’t help you, they have to study to figure it out and then maybe call you back. Not their fault ,they weren’t trained. The categories are the worst, and running a business you can’t use the banking system because you can’t put the categories , like we use to be able to. It takes something to learn. **Developer response:** We’re sorry to hear the digital banking transition hasn’t been smooth for you. Our team has been growing, and some new members are still learning the ropes to better assist with questions. We’re glad to hear you enjoy working with our team, and we’re continuing to improve our training processes to serve our members! ## Most critical reviews (10 lowest-rated) ### 1/5 — New update is HORRIBLE *2026-08-29* The latest update makes the app completely useless. You can’t see dates on scheduled transfers. Also, it takes a ridiculous amount of tapping to do anything on this app now. Plus, it looks like it was made in the 1990’s, and the whole app now feels like a sales pitch for some “dream up” program they are offering. In the meantime, they have dead end navigation, they are missing vital information, and they even had to put up “guides” on how to do anything in the app onto their actual website, because it’s so user-unfriendly. Wow. Total waste of an app that was perfectly functional before. Switching to this version was clearly NOT a well thought out business decision by Numerica. I wonder how much money they wasted on this travesty of an app. ### 1/5 — GET RID OF THAT CHAT WINDOW *2025-09-05, version 10.00.83* Love the app. Love Numerica BUT get rid of that can we help you pop up window. So annoying ### 1/5 — Please remove or make optional the new video feature *2025-06-27* I've been a member for more than 15 years, the technology is always a problem. The actual people you get on the phone are actually consistently wonderful. So this review is solely based on the awful technology. I don't know that anyone requested a chat with video feature. Even if somebody actually wanted that in their mobile app, which really makes no sense since you would not be able video at the same time, this should be optional. Every time I start the application now there is an awful and annoying "how can I help you" option that cannot be removed and conflicts with existing UI elements. It also throws an error message and wants me to update settings to allow for video and audio, which I have zero interest in doing but cannot disable having to say OK every single time I start the app. I talked to a customer service rep over a week ago who apparently was aware of the problem but it still is here and needs to be disabled, removed or at a minimum an option that is defaulted to off. ### 1/5 — Many check deposits are not accepted *2025-04-16, version 10.00.78* You really need to do something about this! It’s often, especially with EFS checks, the app says that I have entered the wrong amount, even though the check is written very legible. Sometimes it may be because of the check being written sloppy by someone who gave it to me. If the app denies it several times, it should just say that there will be a delay while it is reviewed rather than me having to drive 60 miles round-trip to deposit the check into an affiliated credit union. ### 1/5 — Numerica app not good with IPhone *2023-02-24, version 10.00.35* I like Numerica, but their app has issues on my phone. I have the newest iPhone and when you use the app and push some buttons like “transfers or accounts” it sticks and the app jams. I’m not sure if that’s just my phone or what but I hope someone can fix this issue ### 1/5 — Worst banking app *2022-06-21, version 10.00.35* This app is so confusing to use. Why would a credit union make giving them money so difficult? It’s frustrating. Customer support is awful too. It’s like no one knows how to add a debit card or bank account to make a payment on your loan. If you want to apply any money towards the principle of your loan you have to call. Any other bank or credit union ive used gives you the option in the app to do this ### 1/5 — Digital banking not available? *2022-06-08, version 10.00.35* Woke up at 3 AM so stressed about my finances I wanted to check my account total. Both the app on the phone and website on the computer are giving me an error saying digital banking is currently unavailable. This is beyond frustrating, I need to know how much money I have! ### 1/5 — It always crashes *2022-03-01, version 10.0.32* This app will tell me that my username and my password are incorrect. Mind you, they are saved in my iPhone so it’s not true. I’ve been locked out four times in less than two years. If I didn’t use a walker, I would go inside the bank to avoid this painfully aggravating annoyance. ### 1/5 — App freezez before you can even do anything *2022-02-21, version 10.0.32* The app freezes before you can even log in or do anything it took me like 45 mins to even set up a account. Because I had to restart 5 times what a joke. 😂 ### 1/5 — Terrible *2021-12-03* I hate the new app. It’s horrible. Maybe 25% of the time I am able to get into my account with it. The other 75% of the time when I try to access it I get a blank screen. I try turning off my phone, and still get the same thing. When it does work the first thing that happens is I’m asked if I want to update my email, I’ve done it twice and the question won’t go away. Honestly though, I just want to look at my account. I had no issues with any of this before the software update this summer. I like banking with Numerica, but they’ve made some bone headed decisions this year, the new software and the decision to drop shared branching along them **Developer response:** Hello, thank you for bringing this to our attention. We want to make sure you have quick, easy access to your money, and we’re sorry to hear there have been problems with the login process. We’ve made multiple upgrades to the app, so we hope you’ve seen improvements in this process. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App! *2026-03-07, version 10.00.91* I love Numerica’s banking app. It’s easy to navigate and use and extremely functional. I have an account with another bank and their app doesn’t compare to this one. ### 5/5 — ❤️❤️❤️ *2026-02-15, version 10.00.90* ❤️❤️❤️❤️everything about Numerica!!! Kathy ### 5/5 — Exceptional Banking *2026-02-03, version 10.00.90* I can transfer between accounts and use Zelle for outside accounts. I love this credit union and this app. Only thing I don’t like is no drive thru banking. Sometimes I have dogs in the car and drive up atm isn’t sufficient. ### 5/5 — Content Customer *2026-01-23* During my time as a student and traveling, this app has really helped me take care of business. I’ve been able to deposit checks by scanning them and make transfers freely. My new favorite feature is the Dreams section. It allows you to automate your savings by category. So if I set a goal (let’s say of $1000 by March 20) and it helps me save just enough weekly to achieve that specific goal. I have multiple Dreams at the moment. Thanks to this app, they’ll all come true. Thanks Numerica ### 5/5 — Loyal customer *2026-01-18, version 10.00.87* They are hands down the best credit union!!! ### 5/5 — Easy App *2026-01-17, version 10.00.87* App is very user friendly and easy to navigate! ### 5/5 — Many great options *2026-01-16* I have been a long time numerical client and seen the changes to the app has been phenomenal. There still could be some tweaks, but for the most part, I am very pleased! The app accomplishes all of my business and personal banking needs. I like the flexibility of remote deposit, credit card, unlock & lock, tracking payments and checks has been helpful! ### 5/5 — They finally fixed the chat permissions issue *2025-10-06* Updating the rating as they finally fixed the awful Issue of forcing yet another unrequested chatbot in an otherwise well functioning app. I don't know what percentage of mobile app users would suddenly want to have a live Video chat with a credit union csr, but I doubt that it's high enough to justify frustrating the vast majority of users every single time they login. While it's not removed completely, at least it's not trying to be the 2025 version of Microsoft clippy anymore ### 5/5 — Best banking app *2025-07-16* Honestly I’ve had the banking app since it was first issued. I’ve been a member a little over 15 years. It has came a long way since the stone ages. Yes, time to time there are outages but if you follow the social media accounts, or watch the alerts you will know when those planned outages are. When there are system outages during the workday they’re usually back up and running within an hour or two. Numerica makes banking easy. The most recent update at first I did not 100% care for as the little chat bubble pops up; however in the right corner of the little chat bubble that comes up asking if you need help, you can hit the “x” and it goes away! Part of the last update it enabled video banking so instead of going to the branch, you can sit on your couch and meet a teller face to face on your app! Also, whenever I have a problem with the app - the team I speak to at Numerica is always so helpful and informative! KUDOS to their staff! This app and the bank is a good solid 5 star from me. ❤️ ### 5/5 — Suggestion *2024-12-03, version 10.00.67* When using a mobile phone to access my personal, it would be helpful if you label the action to secure a closure as “logout” instead of searching for three horizontal lines in the upper corner of the phone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*