# Numero: Virtual Number & eSIM — user reviews > 1,843 indexed App Store user reviews of Numero by Smarteletec S.L., rated 3.95/5 from 4,521 ratings. - Source: https://appshunter.io/ios/app/numero-virtual-number-and-esim/id1249825694/reviews - App overview in markdown: https://appshunter.io/ios/app/numero-virtual-number-and-esim/id1249825694.md - Rating breakdown: 5★ 3,017 · 4★ 265 · 3★ 175 · 2★ 118 · 1★ 935 ## Is Numero safe? Numero: Virtual Number & eSIM appears mostly safe based on user ratings. The AppsHunter Safety Score for Numero is 79 out of 100. This assessment is based on 4,521 user ratings, with an App Store average of 4.0 out of 5. Of 4,510 App Store ratings, 72.8% point to a safe experience, 3.9% suggest some concerns, and 23.3% point to a risky experience. ## Is Numero legit? Numero: Virtual Number & eSIM appears to be a legitimate app. The AppsHunter Legitimacy Score for Numero is 93 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of Numero? Reviews of Numero are mostly negative: the Social Networking app is rated 4.0/5 from 4.5K App Store ratings. What users like most: great customer service, affordable and reliable service. Top complaints: technical issues with number activation and connectivity, unclear policies and lack of transparency. Summarized from real user reviews. **Pros** - 👍 Great customer service - 🚀 Affordable and reliable service - 💡 Wide range of features and options - 🤝 Responsive and helpful support team **Cons** - 🐛 Technical issues with number activation and connectivity - 🤔 Unclear policies and lack of transparency - 💸 Unexpected charges and billing problems - 🤯 Poor user experience and buggy app **Commonly reported bugs** - Numbers not working as advertised - Inability to receive calls and messages - App crashes and freezes frequently - Billing and subscription issues **Most requested features** - Improve app stability and performance - Provide clear and transparent pricing information - Enhance customer support and communication - Offer more reliable and consistent service ## Newest reviews (15 of 1,843) ### 2/5 — No user friendly *2026-11-08, version 6.2.25* After purchasing a esim it takes to much effort to track data consumption and balance your way thru. It does not update in days what has been consumed ### 4/5 — Excellent Customer Service – They Truly Care About Their Users! *2026-11-08, version 6.2.26* I purchased a real US phone number through Numero and although I experienced several ups and downs with the service I was genuinely impressed by their customer support. My number had repeated issues, and I honestly didn't expect much after experiencing so many failures. However, their support team went above and beyond to help me. They provided more than five replacements until I finally received a number that worked properly. I have rarely experienced this level of dedication from a customer service team. They were patient helpful and never gave up on finding a solution for me. I'm genuinely happy with the way they handled my situation. My experience taught me that good customer service isn't about never having problems; it's about how a company treats its customers when problems arise. I highly recommend Numero! If you ever experience an issue, give their support team a chance. They really do their best to help. Thank you, Numero, for your excellent customer service! ### 3/5 — Bad service and no actual coverage *2026-11-06, version 6.2.25* Edit: customer support reached out to me, and they promised to issue a refund for the unused plan. Awaiting final confirmation Their package comes with many issues and no service the most of the time. I have purchased their pack and waited a couple weeks for their support to help me activate it and use it. No service and no actual coverage. When I asked for a refund, they denied it and I had finally to dispute it within my bank account. **Developer response:** Dear, we are honored that you enjoy our service. Thank you so much for rating and support. If you have any questions, feel free to contact us. You can find us directly from the app through the support center or through support@numeroesim.com. Regards, Numero eSIM Team ### 2/5 — Problems making calls unresolved *2026-11-03, version 6.2.25* This is a great idea in theory: to make calls using the app from a mobile that’s overseas without attracting roaming charges. However the system has moody gremlins and randomly sometimes works and sometimes doesn’t. So if you want to experience the stress and frustration of communicating with the support team who take their time to answer with generic unhelpful answers and not being able to place calls despite a balance showing and the app asking you to top up, if you want to put yourself through that then go for it! Not sure what went wrong in my case. You can give them a chance just know you are throwing money away. It’s a gamble maybe it’ll work maybe it won’t. **Developer response:** Dear, we're truly sorry for your unpleasant experience and understand your frustration. At Numero, customer satisfaction is our priority, and we apologize for any inconvenience. Please understand that the quality of calls is reliant on the strength of your internet connection. We recommend checking the quality of your internet We want to understand what you are facing and solve your problem. Please provide your Numero account's phone number at support@numeroesim.com or via WhatsApp at +447577000092 so we can resolve the issue. We appreciate your feedback and hope to turn your experience around ### 4/5 — Customer service *2026-10-30, version 6.2.25* They attend to my requests and help me manage around the obstacles I faced **Developer response:** Dear, we are honored that you enjoy our service. Thank you so much for rating and support. If you have any questions, feel free to contact us. You can find us directly from the app through the support center or through support@numeroesim.com. Regards, Numero eSIM Team ### 4/5 — AounDan *2026-10-26, version 6.2.25* The support team was so helpful. The services provided are good. ### 5/5 — موظفين رائعين جدا *2026-10-25, version 6.2.25* تجربة ممتازة تستحق خمس نجوم وبكل جدارة! واجهت مشكلة بعد شراء شريحة إلكترونية لدولة مختلفة عن الدولة التي أقيم فيها، وتواصلت مع خدمة العملاء، وكانت تجربتي معهم أكثر من رائعة. تعاملوا معي بمنتهى الاحترام والاحترافية، وتابعوا مشكلتي بكل اهتمام وصبر حتى تم حلها بالكامل وإعادة الرصيد إلى حسابي، وتمكنت من إتمام عملية الشراء بالشكل الصحيح. ما أعجبني حقًا هو حرص الموظفين على رضا العميل وسرعة تجاوبهم وتعاونهم في جميع الخطوات. أشكر فريق نوميرو على أمانتهم ومصداقيتهم وحسن تعاملهم، وأنصح بالتطبيق وبكل ثقة. يستحقون التقدير فعلًا! ### 5/5 — Awesome *2026-10-25, version 6.2.25* Best app ever ### 5/5 — Perfect App and help *2026-10-25, version 6.2.25* I highly recommend this app. Their support center is very efficient and reliable. Thank you Numero and Thank you Rawan ❤️. ### 5/5 — Iqbal *2026-10-25, version 6.2.25* Zoo ### 3/5 — No service in Russia *2026-10-25* I purchased a one-month eSIM, but it does not work in Russia at all. The main issue is that I could not find any clear information on the website stating that the eSIM would not work in Russia. If this restriction had been clearly disclosed before purchase, I obviously would not have bought it. After a long communication with support they returned my money. **Developer response:** Dear, we are honored that you enjoy our service. Thank you so much for rating and support. If you have any questions, feel free to contact us. You can find us directly from the app through the support center or through support@numeroesim.com. Regards, Numero eSIM Team ### 5/5 — Reliable and reasonable *2026-10-24, version 6.2.25* I had a problem with the connection, but to be honest the customer service agent (mais)was very helpful and helped me sorting it out, highly recommend. Thank you. The only downside that you need to be in a place with wifi till it activated. **Developer response:** Dear reem , we are honored that you enjoy our service. Thank you so much for rating and support. If you have any questions, feel free to contact us. You can find us directly from the app through the support center or through support@numeroesim.com. Regards, Numero eSIM Team Best regards, Numero Team ### 5/5 — إنترنت *2026-10-24, version 6.2.25* برنامج جميل و يتعمد عليه ### 5/5 — Excellent customer support *2026-10-23, version 6.2.25* always helpful and quick to resolve issues. ### 5/5 — Amazing support team *2026-10-22, version 6.2.25* Sara is the best ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to receive texts *2026-11-08, version 6.2.26* As the title says. I bought this ‘service’ to receive texts. So far, no texts that have been sent have been received. ### 1/5 — Very Poor Customer Service – Disappointing Experience! *2026-11-06* I honestly regret trusting Numero with my money. I purchased a one-year subscription, expecting reliable service, but my experience has been extremely disappointing. When I encountered a problem, instead of helping me resolve it, their support team kept asking me to complete seven steps, including using my old WhatsApp account and the original phone number. Unfortunately, I no longer have access to that number. I provided all the proof and explanations they requested, but nothing changed. They keep sending the same instructions that I simply cannot complete. They refuse to refund my money or even offer me a replacement number that can receive WhatsApp verification codes. Imagine paying for a one-year subscription and receiving this level of customer service when something goes wrong! My advice: Think twice before purchasing from Numero. They may take your money, but when you face a serious problem, don’t expect proper support or a reasonable solution. I would not recommend this service based on my experience. ### 1/5 — Difficult to get help *2026-11-04, version 6.2.25* Could not get the number , they are not clear on what you need until after you buy then haven’t been able to get a full refund ### 1/5 — تجربة سيئة جدا *2026-11-02, version 6.2.25* لا انصحكم بهذا التطبيق لأنهم افشل خدمة عملاء و ليس حريصين علي تقديم حل للمستخدمين و كان لديهم ارقام من دوله رومانيا و بقت مش موجوده و ايضا نظام دعوة الآصدقاء اصبح غير متاح تطبيق فاشل ### 1/5 — أوحش خدمة عملاء *2026-10-23, version 6.2.25* لا انصحكم بيهم و تم الاحتيال عليا منهم لله وبعدما اشتركت في رقم من الدول التي تتطلب مستندات قبل الاشتراك كان واضح المستندات المطلوبه العنوان فقط وقدمت تفاصيل العنوان و في الواقع بعدما اشتركت علقوا طلبي و ايضا تواصلت معهم و طلبوا مني فاتورة عكس الي واضح تقديم العنوان فقط هذا يثبت لكم أنهم نصابين اوسخ خدمة عملاء ### 1/5 — الدعم لم يحلوا مشكلتي *2026-10-21, version 6.2.25* انا اشتركت برقم من دولة استراليا و تم تعليق طلبي و لم يكتمل و تواصلت معهم و لم يحلوا مشكلتي إلى الان ولا رجعوا لي تمن الاشتراك لا انصحكم به ### 1/5 — Fuyez !! N’installez pas cette application. *2026-10-20* J’ai déjà rencontré le même problème deux fois. Il faut savoir que dès que vous arrivez à la moitié de votre forfait données mobiles, bizzarement lorsque vous activerez vos données mobiles cela ne fonctionnera pas. J’ai payé pour 10GO et je n’ai pu en utiliser que 5GO. J’ai fait une réclamation mais on m’a clairement fait comprendre que la totalité de mes GO avait été utilisée et que j’ai même dépassé les 10GO (étonnant comment c’est possible ?). Je vous déconseille à tous cette application, vous trouverez mieux ailleurs. En sachant, que le service client est assez ferme et n’essaie pas de comprendre la problèmatique mais se dit avoir raison en laissant la satisfaction client de côté. **Developer response:** Chère, nous sommes vraiment désolés pour votre expérience désagréable et nous comprenons votre frustration. Chez Numero, la satisfaction du client est notre priorité, et nous nous excusons pour tout inconvénient. En ce qui concerne l’utilisation, vous pouvez la vérifier directement via votre appareil ; pour enquêter sur le malentendu concernant votre compte et vous aider. Veuillez fournir le numéro de téléphone de votre compte Numero à support@numeroesim.com ou via WhatsApp au +447577000092 afin que nous puissions résoudre le problème. Nous apprécions vos commentaires et espérons redresser votre expérience ### 1/5 — A fuiiiiir, c’est de l’arnaque *2026-10-20* J'ai acheté une eSIM Orange « Holiday World » via l'application et j'ai été débitée deux fois de 30 € pour une seule commande. Lors de l'installation du premier forfait, mon iPhone a affiché une erreur d'activation. J'ai contacté le support, qui m'a d'abord dit qu'un remboursement serait demandé pour le second forfait, non utilisé. Il m'a ensuite fait saisir manuellement les données d'activation sous prétexte d’activer la première esim mais c'est ainsi que ce second forfait s'est installé, sur ses instructions. Après, le support m'a annoncé que le remboursement était annulé, car j'avais « activé » le forfait. Il a pourtant écrit dans le chat que l’activation manuelle n’entraînerait pas l’activation du seconde eSim. Ses réponses se sont contredites d'un message à l'autre (forfait « jamais téléchargé », puis « activé et utilisé »). Le double prélèvement vient de l'application, pas de moi. J'ai conservé toutes les captures d'écran de nos échanges et je poursuis mes démarches (Apple, médiation de la consommation). Avant d'acheter, vérifiez bien que vous n'êtes pas débité deux fois, et gardez des preuves de vos échanges avec le support 👎👎👎👎 Par la suite j’ai été harcelé par le service support, ils ont pas arrêté de m’harceler que ce soit par appel sur mon numero ou via Whatssap et ils se contredisent à chaque fois. Au point, que j’ai déposé une plainte pour harcèlement car ils m’ont menacé pour retirer mon avis et d’arrêter mes démarches engagées. **Developer response:** Nous sommes sincèrement désolés de cette expérience désagréable et comprenons votre frustration. Chez Numero, la satisfaction client est notre priorité, et nous vous présentons nos excuses pour tout désagrément. Afin d'examiner le malentendu concernant votre compte et de vous aider, veuillez nous communiquer le numéro de téléphone associé à votre compte Numero à l'adresse support@numeroesim.com ou via WhatsApp au +447577000092 ; nous pourrons ainsi résoudre le problème. Nous vous remercions pour votre retour et espérons pouvoir améliorer votre expérience. ### 1/5 — Terrible support *2026-10-17, version 6.2.25* After purchasing and going through the endless verification process my new number was never activated. All documentation was provided as requested within a few minutes. The documentation was accepted and proof of address was required which was sent by email as per request but they never reached out. Once I contacted the support instead of solving the issue they offered a “more expensive” version. ### 1/5 — Bad service *2026-10-17, version 6.2.25* Not working ## Most praised reviews (10 highest-rated) ### 5/5 — Outstanding Customer Service and Quick Resolution *2026-11-08, version 6.2.26* I didn’t receive my eSIM after making the purchase, so I contacted their customer service. Thankfully, they responded really quickly and sent me my eSIM within just a few minutes..I really appreciate how fast and helpful their support team was. There was a little issue with my purchase, but they handled it very well. Great service and a positive experience overall.Highly recommended! ### 5/5 — Great app and helpful support *2026-11-08, version 6.2.26* Easy to use useful features everything good for real and they have great support ### 5/5 — Best app ever *2026-11-06, version 6.2.25* The customer care teams are the best ### 5/5 — Great app *2026-11-05, version 6.2.25* 100/10 they are so helpful , great service, and great customer service ### 5/5 — Suporte respondeu antes de 24h *2026-10-31* Suporte resolveu meu problema antes das 24h prometidas. **Developer response:** Olá! Ficamos muito honrados por você gostar do nosso serviço. Agradecemos imensamente pela avaliação e pelo apoio. Caso tenha alguma dúvida, sinta-se à vontade para entrar em contato conosco. Você pode nos contatar diretamente pelo aplicativo, através da central de suporte, ou pelo e-mail support@numeroesim.com. Atenciosamente, Equipe Numero eSIM ### 5/5 — Top *2026-10-31, version 6.2.25* The Algeria eSIM didn't connect at first, but the WhatsApp support team stayed with me and got it working the same day. Very helpful and patient support! ### 5/5 — Recomendo 100% *2026-10-28* Top 10 **Developer response:** Olá! Ficamos muito honrados por você gostar do nosso serviço. Agradecemos imensamente pela avaliação e pelo apoio. Caso tenha alguma dúvida, sinta-se à vontade para entrar em contato conosco. Você pode nos contatar diretamente pelo aplicativo, através da central de suporte, ou pelo e-mail support@numeroesim.com. Atenciosamente, Equipe Numero eSIM ### 5/5 — Exceptional *2026-10-28, version 6.2.25* Very convenient and excellent customer service **Developer response:** Dear, we are honored that you enjoy our service. Thank you so much for rating and support. If you have any questions, feel free to contact us. You can find us directly from the app through the support center or through support@numeroesim.com. Regards, Numero eSIM Team ### 5/5 — دعم فنى ممتاز *2026-10-27, version 6.2.25* دعم فنى ممتاز و فى الحال ### 5/5 — Best service provider *2026-10-27, version 6.2.25* I have been using their service for the past year, and I am truly impressed. Their conduct is excellent; whenever an issue arises, they resolve it immediately. They provide support whenever it is needed, which is why I would say this is the best E sim online service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-13.*