# NuPhone - AI Receptionist — user reviews > 46 indexed App Store user reviews of NuPhone by WAKOAI INC., rated 4.11/5 from 88 ratings. - Source: https://appshunter.io/ios/app/nuphone-ai-receptionist/id6478938526/reviews - App overview in markdown: https://appshunter.io/ios/app/nuphone-ai-receptionist/id6478938526.md - Rating breakdown: 5★ 64 · 4★ 1 · 3★ 6 · 2★ 3 · 1★ 14 ## What do users think of NuPhone? Overall sentiment: mixed **Pros** - 👍 Saves time and effort - 👍 Acts as a great receptionist - 👍 Handles spam calls effectively - 👍 Easy to set up and use - 👍 Good for business and personal use - 👍 Innovative use of AI - 👍 Replaces voicemail effectively - 👍 Good for e-commerce customer service - 👍 Live call feature is useful - 👍 Customization options available - 👍 Makes calls actionable **Cons** - 🐛 App stuck on first page - 🐛 Difficult to use - 🐛 Lacks core stability - 🐛 Won't save contacts correctly - 🐛 Inconsistent call forwarding - 🐛 Pricing discrepancies - 🐛 AI doesn't always understand callers - 🐛 Awkward silence after caller speaks - 🐛 Does not reply in Spanish - 🐛 Does not transfer calls as set up - 🐛 Cannot remove call log permanently - 🐛 Does not uninstall easily - 🐛 Poor quality for the price **Commonly reported bugs** - Stuck on first page with connection error - App won't save contacts correctly - Force close app to see call details - Call forwarding does not work - Cannot get past sign up - AI agent can't hear customers - AI has errors when customers call - Awkward silence after caller speaks - AI does not reply in Spanish - Does not transfer calls as set up - Cannot remove from voicemail - Website pricing differs from app pricing - Call log cannot be permanently removed **Most requested features** - Way to remove call log permanently - More productivity features ## Newest reviews (10 of 46) ### 2/5 — Lacks core stability *2025-08-19, version 2.0.11* I shouldn’t have to close out the app and reopen it just to check my calls. It won’t save contacts who can bypass the AI receptionist. I’ll select four contacts and it’ll pick one and save it. It’s almost as if the data array is overwriting itself or only recognizing the last contact selected. Why I have to consistently force close the app and reopen just to see the call details is no longer frustrating, but disappointing. I’m on a grandfather plan and bought an annual subscription, but I’ll be deleting this app soon due to the lack of stability, lack of response in submitting help cases, and overall lack of focus on the customers. I wrote this review less to earn the potential users but more so to get the developers to put eyes on a poor product that you’re charging your customers. Shame on you. ### 3/5 — He calls everyone Andrew *2025-05-10, version 2.0.11* How do I change the Receptionists habit of starting of each call with “Good day (then calls everyone Andrew) ### 3/5 — Poor quality *2025-04-14, version 2.0.05* Do not provide text and assistance for 250 dollars, you should provide text. ### 3/5 — Confused *2025-03-08, version 2.0.01* I installed this app in hope of not getting as much spam and robocalls.The assistance couldn’t find what I was looking for ### 2/5 — Glitching and no support *2025-03-06, version 2.0.01* Been trying to reach support for a long time, AI agent can’t hear my customers, or when they call it had an error, works good when it does. ### 2/5 — Needs Improvements *2025-02-25, version 2.0.01* It doesn’t always understand what the caller says. There is an awkward silence after the caller says something and just before AI speaks. Also. If someone calls in Spanish, the AI does not reply in Spanish. And, it doesn’t transfer calls to me even after setting it up as an action. I will keep testing. ### 5/5 — Game changer *2025-02-07, version 1.9.8* I really do not have to worry about missed calls anytime, or been pressured to pick up the phone during inconvenient times. This is like having a fully capable receptionist work for you – amazing! ### 5/5 — Best AI receptionist I’ve seen *2025-02-04, version 1.9.8* I love this app, helps run my contractor business alongside me, and has all the features you would need, saves a lot of time that I would normally spend on useless phone calls. ### 5/5 — Love it *2025-01-18, version 1.9.7* It answers all of my missed calls and schedules appointments for me, the best AI Receptionist app hands down. ### 5/5 — NuPhone is great! *2025-01-16, version 1.9.7* When I don’t have time to or want to answer a call it will answer for me. It has the touch of a human assistant and will not just record but accurately transcribe messages in my voicemail box. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stuck on first page *2026-03-09, version 2.0.11* Stuck on first page after get started. Say connection. Restarted the app nothing happened same error ### 1/5 — Hard to use *2025-11-17, version 2.0.11* So hard to use ### 1/5 — Stay Away *2025-07-12, version 2.0.11* I did a trial to see if the app would be applicable for my business needs. I cancelled the subscription within 24 hours and was billed through August 7 in the amount of $29.99 ### 1/5 — Nit *2025-05-08, version 2.0.11* Not what i expected ### 1/5 — Cost too much.. they tripled their price *2025-05-07, version 2.0.11* I had them from the start, I worked with them and was patient when it came to fixing bugs and working on the many initial start up issues. It was a frustrating process but with the new product capabilities it seemed worth it. When the price was under $10. Now that they raised the price to $30 it is just unrealistic to keep using. I am sure the creators need to try an dupe us out of the extra money because phones will naturally just integrate this type of convenience into their factory systems in the near future. ### 1/5 — Does not uninstall easily *2025-04-05, version 2.0.04* Cannot remove from voicemail ### 1/5 — 2 different pricing *2025-04-04, version 2.0.04* The website has completely different pricing than in the app. The site says 0.00 for starter, 9.99 per month for pro, and 19.95 per month for business. Soon as you go through the app on-boarding you get hit with only 2 options for a yearly plan and another for a 39.99 per month plan. Which set of prices is it? Uninstalled right away for that very reason alone. ### 1/5 — Didn’t work *2025-04-04, version 2.0.04* The app would be great but the call forwarded does not work gives error message when try to set it up ### 1/5 — Can’t get pass sign *2025-03-19, version 2.0.02* Tried to sign up and can’t get passed the sign up. ### 1/5 — Does not work *2025-01-15, version 1.9.7* It is a great concept but it does not work. ## Most praised reviews (10 highest-rated) ### 5/5 — Jason *2025-05-02, version 2.0.08* Great app just needs a way to remove call log othering than that best ai app out there yet ### 5/5 — Great app *2025-04-30, version 2.0.08* Really nice to not have to answer the call to find out what they need ### 5/5 — Jason *2025-04-29* Great app just needs a way to remove call log other than archiving like a perment way been calling myself learning the app and now I want to clear my calls **Developer response:** Thank you for the thoughtful feedback, Jason. We understand the need for a permanent way to delete call logs, and we plan to add this feature in a future update. It may take a few releases, but it’s definitely on our roadmap. We appreciate your support and patience as we continue to improve the app. ### 5/5 — Genuinely Useful Receptionist *2025-04-06, version 2.0.04* Easy way to take care of a usually tedious task. Simple as that—much recommended! ### 5/5 — Loved it!! *2025-03-11, version 2.0.01* Super easy to setup, and saved me a bunch of time! Love the app, will definitely keep using it. ### 5/5 — Amazing Service *2025-03-07, version 2.0.01* I absolutely love the AI Receptionist, she has made my life so much easier now. Keep up the good work guys!! ### 5/5 — Best one so far *2025-02-25, version 2.0.01* I’ve tried many different AI virtual call assistant apps. This one is my favorite so far since it ACTUALLY does what it says it does. ### 5/5 — Life saver *2025-02-24* Saved me a lot of time, makes my life a lot easier! ### 5/5 — Great app! *2025-02-17, version 2.0.0* It’s so simple to use and very helpful with my customers. Love it! ### 5/5 — Impressed *2025-02-17, version 2.0.0* I was convinced after the beautifully designed voice onboarding - and it only got better afterwards!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-30.*