# nura — user reviews > 161 indexed App Store user reviews of nura by nura operations pty ltd, rated 3.50/5 from 137 ratings. - Source: https://appshunter.io/ios/app/nura/id1239463776/reviews - App overview in markdown: https://appshunter.io/ios/app/nura/id1239463776.md - Rating breakdown: 5★ 66 · 4★ 16 · 3★ 7 · 2★ 15 · 1★ 33 ## What do users think of nura? Overall sentiment: neutral **Pros** - 🚀 Excellent sound quality - 👍 Personalized audio profile - 🔒 Robust noise cancellation - 🎨 Innovative design - 💡 Unique immersion mode **Cons** - 🐛 Connectivity issues - 🔋 Battery life concerns - 👎 Uncomfortable fit - 🕰 Slow app performance - 💸 Expensive price point **Commonly reported bugs** - App crashes during setup - Headphones randomly disconnect - Immersion mode not working as expected - Subscription issues and unexpected charges **Most requested features** - More customization options for touch controls - Offline profile management - Compatibility with Apple Watch - Manual EQ adjustments - Improved customer support ## Newest reviews (17 of 161) ### 3/5 — Immersion mode *2025-05-07, version 4.4.18* Since the last update, the immersion mode setting is simply horrible. Because the delta between level three and four is just immense and becomes inaudible. The old setting allowed us to gradually increase the immersion mode, which is no longer the case, which is really a shame. ### 2/5 — Tap functionality is far too limited *2024-04-18, version 4.4.18* I’m just gonna lay this out - tap functionality should have options to assign skip forward and back. Having to take your phone out to skip ads (podcasts) every time is totally unnecessary. Please. Give us this option. ### 2/5 — !!!!!!! *2024-03-15, version 4.4.18* Used to have no problem but suddenly won’t let me log into the nura app, states my email isn’t registered even though it is so now can’t use my headphones!! JOKE ### 4/5 — Offline profiles? *2023-09-30, version 4.4.18* Since you have essentially sold your company to Denon. Does that mean that the nura app will be going offline essentially making the purchases of many to be a waste? Or will offline profiles finally be a thing? Or will a new Denon app take on the duties of this app so that the people that bought into this tech aren’t left with headphones that aren’t able to be fully utilized without an app? Because if not I could see this turning into a lawsuit from many who bought their headphones for this specific technology. I would like to think that Nura would have put something in place to make sure that the customers that believed in their company wouldn’t be left without a way to keep loving and using their headphones the way they were intended for. ### 3/5 — Super Kopfhörer mit relativ unpraktischer Software *2023-09-13, version 4.4.18* Die Kopfhörer gefallen mir im neutralen Modus am besten. Der Klang macht jede Menge Spaß. Bin jedoch aus der Tontechnik und die Personalisierung empfand ich zu Beginn als tollen Gimmick, jedoch stark verzerrend. Ich wünschte man könnte sie so einstellen, dass der neutrale Modus auch als Profil verfügbar ist, damit ich sie auch so am Computer nutzen könnte. Auch am Telefon ist es nervig abzuwarten, bis die App fertiggeladen hat, bis ich wieder auf neutral stellen kann. Die App braucht bei mir relativ lange zum Laden, außer ich bin komplett offline… ### 4/5 — App doesn’t stay logged in? *2023-05-02, version 4.4.12* Met with the same info sheet to fill in my age etc every time I open the app, wondering if it’s something I’m doing wrong? It’s even when I just switch to another app and go back. Bit annoying ### 2/5 — No effort to improve *2023-03-11, version 4.3.10* Being around since the beginning and seeing absolutely no change coming to the interface or quality of life improvements is disappointing. To access the highest quality of audio possible it requires an analog line, but the bells and whistles of the headphones completely deactivate without Bluetooth. Can’t change transparency mode with a line in as well. ### 3/5 — Please give the option to shorten the poor fit message *2022-12-26, version 4.3.10* When there’s poor fit, have to wait an eternity for it to say ‘poor fit detected, try repositioning the earbuds blah blah…’. Please can we just let it say ‘poor fit detected’. Thanks ### 1/5 — Stop trying to sell me stuff *2022-11-12, version 4.3.5* I bought the expensive (and quite good) headphones. But today the app is showing me special offers: advertising in other words. Just ... no, thank you: stop it, stop it now. ### 1/5 — I regret this purchase unfortunately *2022-10-12, version 4.3.0* Sound quality has moments of really shining but on the whole there are serious product flaws that have left this down. Dodgy app, intermittent connection problems with Bluetooth. Poor battery performance. If you have 500 dollars to spend on headphones, buy a Sennheiser product. ### 1/5 — Sounds good for a month tops *2022-08-14, version 4.2.4* Every single pair of nuraphones broke even after sending them back just 3 days after, a very long time ago. So much so that I starred to think I was being scammed or something. I suspect they starting being made in China for cheap, so when you pay 40 dollars to make them and charge 400 and then they break easily, don’t expect any future pay from me for faulty equipment. ### 2/5 — No update for 6 months?!! *2022-06-28, version 4.2.4* Are you still supporting us? Where is the update for App and firmware? ### 1/5 — Do not waste your time *2022-04-18, version 4.2.4* I feel this company has done everything in its power take as much money as they can even after I‘ve returned the product ### 2/5 — No customer service *2022-03-20, version 4.2.4* My Nura Headphones took over two weeks to get to me. I was understanding that they’re shipping from Australia, so I wasn’t fussing about it. I just wanted my monthly pay date to reflect the 3rd of every month which is when I got them instead of the 16th, especially considering I already paid for a month that I essentially didn’t receive because it took so long to get to me. I emailed support and got a generic response saying they received my message. Well it’s been ANOTHER TWO WEEKS and they’ve successfully ignored me AND charged me on the 16th despite not having the headphones for half the time I paid for them. The headphones are fine, but the lack of customer support is irritating, I bet if I turn off my card they’ll email me that same morning asking for money. ### 1/5 — Scam Alert (Do not GET THESE) *2022-03-19, version 4.2.4* Bought a set of Nura Buds at a Electronic Store that was closing its doors. They where priced at $100 and was marked down to 65 so I bought them. I didn’t try them out for a couple weeks cause I wireless headphones at work so when I lose one or a set I got a back up pair. So when I unboxed them and tried to set them up it wanted me to download a app and I did made a account now it wants me to pay a subscription fee for headphones I bought at full prices. This is a scam business ### 3/5 — Bran new and defective *2022-01-01, version 4.2.4* Love my nura headphones for the first 3 days, still brand new and already the right ear cup has no bass 😭 can someone help? merry Christmas 🎄 to me ### 1/5 — NuraLoop - not worth the price *2021-12-17, version 4.2.4* App is very buggy and takes ages to connect. You cannot even use them as normal Bluetooth earphones without having the app. It’s the slowest app I have seen. Worst of all, the sound tubing does not work. My personalised sound sounds worse, lower volume compared to the normal version. Worst product I bought ## Most critical reviews (10 lowest-rated) ### 1/5 — waste of money *2024-03-11, version 4.4.18* after spending so much money out of no where it’s telling they cant let me listen to music with the app? i’ve used it for over a year without permission and only now u want me to use an app . i got to ur app to look at how to factory reset and its a load of rubbish don’t waste ur money on products like this. would honestly give it no stars if i could ### 1/5 — Catastrophic Failure *2024-02-03, version 4.4.18* Nuraphones are immense and I could not fault them at all after 4 years of having them. Then today I put them on and all get after attempting to Connect with the App is: “Please Contact Nura Support (Authorisation Code Ref: 3572) What exactly is Code Ref: 3572 and what does it mean? I pay two monthly NuraNow Subscription which incidentally my Nuraphones Subscription is£12 a month BUT the other Subscription Fee has suddenly increased from £5.99 a month to £13 a month which is weird because on my Account I only have the one Invoice and no invoice for the NuraBud which were Upgraded to the Denon Perl Bud headphones?? No contact from Denon or Anyone else for that matter to tell me about any increase and now my Nuraphones are absolutely useless? No contact from Customer Tech Support to discuss and resolve this issue? ### 1/5 — Avoid *2024-01-12, version 4.4.18* The device itself was decent enough but they soon stopped working as the app said it was linked to another account. Appalling slow unhelpful customer support and told there is nothing to be done and they have deactivated the headphones. Never had headphones that can’t be used. Waste of technology now they are condemned and terrible for the environment. I now hear that they were bought out by Denon so bad mark to Denon too ### 1/5 — Good hardware, terrible software *2023-12-06, version 4.4.18* Poor UX ### 1/5 — Avoid *2023-09-11, version 4.4.18* Well, let me start by saying over the years I have purchased the original Nuraphone, had the nuraloop on preorder and then two pairs of nurabuds. I have also recommended this company to in excess of 4 friends who have all either made purchases or subscribed to their services, as well as promoting them through my instagram (when I had one) to other nomadic music producers. I have been over the moon with the original Nuraphone, using them without problem for maybe 4 or more years now. The nuraloop I pre ordered have never been used simply because they will not, no matter how much I try or which ear bud attachments I use create a seal on my right side. Rendering them completely useless. The Nurabuds are trash, they have both broken in less than a year and cause a really high pitched squealing sound on occasion which is actually quite painful in ear. I emailed Nura to see if they would do anything to assist me in purchasing a new pair with some sort of discount taking into consideration my loyalty to this company over the years and was simply told NO. Now they’ve sold to Denon they are not able to help me in any way and actually suggested putting my faulty nuras on eBay. Not something I’d do as I’d just be stitching someone else up with the same problem. So yer in conclusion, screw you Nura, good original product (nuraphone) but after sales care and support is awful, once they’ve got your money they really don’t care about making sure that the product is well maintained and you’re happy with them. ### 1/5 — A waste of money. *2023-05-22, version 4.4.18* Calling these headphones and apps gimmick would be insulting to gimmicks. Truly awful sounding and beyond uncomfortable. ### 1/5 — Nura app in dead loop *2023-04-22, version 4.4.12* My nuraloop consistently fall into deep sleep or something with no respond of any operation. According to the instruction I hard reset the earbuds, then begun a nightmare. To setup earbuds need connect to Anura app, BUT Nora app connection failed every single time… come on guys, I just need a usable earbuds, why a connection to your Anura server is a MUST? ### 1/5 — Nuratrue Pro problem *2023-02-22, version 4.3.10* I have Nuratrue Pro, when i connect immediately disconnect, 2 seconds later the connection says bluetooth connected and immediately disconnect. And this in never ending loop. I have iPhone XR, do i need better phone or earbuds needs service? When i test them on Samsung S22+ the problem is the same. ### 1/5 — App does not work *2023-02-10, version 4.3.10* I’m a first time customer, and I have never left a review before in my life but dang I have to. I’ve heard a lot of good things about these earbuds and wanted to try them out too. So straight out of the box the NuraTrue Pro’s will not connect to the app. I’ve followed every suggestion, even trying different phones to no avail. The worst part is that these earbuds rely so heavily on the app. Meaning unless you set it up initially through the app, no music or other media can be played through the earbuds. This renders my over $300 purchase UNUSABLE. AND because this is a small kickstarter company, live support chat isn’t readily available. They say it exists but the option is not there. So the best way to reach them is through email. But they are so flooded with inquiries, that it will take a week or more to hear from them. Meanwhile your stuck with an over $300 paper weight for all that time. To the Nura company, if you see this, please at least make the earbuds usable without the app out of the box, and then for the “best personalized experience” the app can then be used. Every other company does it this way. That way we can still use them in case the app has issues and it will hold us over until the issues have been resolved. Because you guys are small, you need to be more efficient. ### 1/5 — Nuraloop kein Update möglich *2022-11-15, version 4.3.5* Habe die Nuraloop zum ersten Mal in Betrieb genommen. Kopfhörer wollten ein Update was nicht funktionierte. Das schlimme ist ohne dieses Update bei erst Einrichtung kann man die Kopfhörer nicht verwende. DER GRÖSSTE MISST AUF ERDEN ## Most praised reviews (10 highest-rated) ### 5/5 — Ottima app *2025-08-15, version 4.4.18* Ci vuole tanto a fare un’app semplice che ha solo i comandi fondamentali e facile da usare? Si dovrebbero ispirare a quest’app gli sviluppatori delle altre marche di cuffie ### 5/5 — Best Headphones, *2023-10-10, version 4.4.18* Absolute Quality sound every time. they work. Quality headphones for any professional, or “speaker head” overall. ### 5/5 — Fantastic *2022-03-14, version 4.2.4* Nuraphone🔥🔥🔥 ### 5/5 — I thought I’d heard them all… *2021-08-26, version 4.1.8* Then I tried Nuraphone and now NuraTrue. These things are unmatched for sound. The personalized hearing scanning voodoo actively pulls things out of a song I’d never noticed. Love! ### 5/5 — Update? *2021-05-27, version 3.1.101* Apple Watch compatible??? That would be awesome ### 5/5 — 使い勝手は良いと思う *2020-12-30, version 3.1.101* 使い方は良いと思うし、コンセプトも素晴らしいが… nura loop自体の色々残念部分が多いので、早急な改善を行わないと価値が下がります。 ①タッチセンサーが敏感過ぎて、少し指が当たっただけで反応して、予期しない再生、停止、エラーが発生する。 ②通話音質にハウリングが掛かって、ロボットぽく、ヒヤスルー機能も不自然なので、AppleのAirPods pro並みの自然さが欲しい。 ③操作時の女性アナウンスの日本語の発音がお粗末と言うレベルでおかしい。 音はせっかく良いのに…即急に全てを改善をしないと、あっという間に価値が下がり一気に廃れます。 ### 5/5 — Great app I love the headphones *2020-12-07, version 3.1.101* Overall I just really love these headphones they sound amazing and the personal audio profile is crazy cool. However the app could use some adjustments but overall really good and I definitely recommend if you want good headphones. ### 5/5 — The best headphones *2020-11-28, version 3.1.101* Amazing sound quality and sound proof but when I need to hear the outside world, all I need to do is press one button ### 5/5 — bug： bass not good and not louder *2020-10-10, version 3.1.101* bug： bass not good and not louder 插入點喺結尾 ### 5/5 — The best on Market *2020-09-07, version 3.1.96* Have tried most of the top tire true wireless ear phones, nothing comes close to the Voice clarity in calls, sound augmentation and battery life of this amazing Nuraloop device. I am not fan of the big Nuraphones but having the same capabilities in such a small device is amazing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*