# Nutrabay: Shop Supplements — user reviews > 26 indexed App Store user reviews of Nutrabay by Nutrabay Retail Private Limited, rated 4.80/5 from 32 ratings. - Source: https://appshunter.io/ios/app/nutrabay-shop-supplements/id1583551779/reviews - App overview in markdown: https://appshunter.io/ios/app/nutrabay-shop-supplements/id1583551779.md - Rating breakdown: 5★ 30 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (6 of 26) ### 4/5 — App crash *2025-07-25* Unable to order my supplements because app crash a lot please fix this and I support Nutrabay products and also recommend to my friends and family. **Developer response:** Hi, We are sorry to hear about your experience. Please write to us at https://nutrabay.com/help-center/ for a detailed feedback. We would like to fix this for you. ### 1/5 — Terrible Customer Support *2023-09-12* Worst experience with customer support. I had an authenticity issue which was terribly handled. Asked the executive to escalate the issue which he didn’t. Instead he shared directions to deactivate my account. Would recommend to purchase supplements directly from the brand website or Apollo. Found both these alternatives cheaper. **Developer response:** Hi, Sorry to hear that! We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest. ### 1/5 — Fraud app *2023-06-04* Dont ever buy anything from this app . Its the worst app i have ever seen. I have purchased 5 voicher of this app but after reedeeming one voucher this app is not taking my other vouchers. I thought it was a glitch but i contacted customer service they talk to me rudely and dont solve any of my problems. And one product which i have ordered was not genuine it was duplicate . **Developer response:** Hi, Sorry to hear that! We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest. ### 5/5 — Best App for Whey Protein *2023-01-18* Been buying whey protein from Nutrabay App and it has been an awesome experience. The products are 100% genuine and the prices are best in the industry. Got orders delivered within 3 days. Their range of sports nutrition is great. Definitely my preferred choice for buying supplements online. **Developer response:** Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :) ### 1/5 — Important review *2022-08-10* Kindly do not order anything from this application if something goes wrong the customer service doesn’t take any responsibility and they will blame everything on the brand. Use HealthKart instead. I ordered a pre workout what i got was a brick…the worst application to buy health supplements its been 7/8 days still waiting for a 2k refund **Developer response:** Hi, Sorry to hear that! We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest. ### 5/5 — App Review *2022-02-02* A very easy to use and user friendly app. Ishvar been getting original products so will continue to order. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst delivery service *2026-07-11* Horrifying experience, and no idea when I’ll receive my refund. I ordered protein of ₹6499 . Every back-to-back day, I received the same text that is, we couldn’t reach you. And that item got cancelled automatically. I have no idea what just happened. I communicated with Customer Service five times, they are just kept on saying we initiated the case to the higher authority. I am a certified Fitness. And influencer with more than 13 K followers . I made a mistake by suggesting Nutrabay to my clients as well, they might have but once you order, you should start praying to receive it, so if you have other options like heakthkart, blink it , instamart etc then please go for that. Don’t even try this. They usually don’t give the refund. **Developer response:** Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest. ### 1/5 — Very disappointing delivery communication from Nutrabay *2026-05-20* During ordering, it permanently shows shipped in 1 day, but no where clearly mentioned that delivery still take additional 3 to 5 working days. After dispatch customer has to contact support separately to understand the actual timeline also received repeated generic copy pasted replies. Instead of proper updates, tracking moment was unclear for multiple days, creating unnecessary confusion. **Developer response:** Dear customer, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at https://nutrabay.com/help-center/. We will help you at the earliest. ### 1/5 — Worst delivery system *2026-04-30* From last four days we received messages that our shipment is out for delivery but everyday in evening we would receive same message that ❗️You were not available to collect your shipment❗️ It seems that delivery person/ agency deliberately doesn't want to deliver our shipment. Same thing being repeated for last four days again. No one ever approached us at the address or on telephones. Approached to nutrabay support team but cannot directly mail them. No solution till now **Developer response:** Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest. ### 1/5 — Poor customer support post placing order *2026-04-29* It is been 16 days the order is placed and no updates from anyone. The customer support will tell that they will coordinate with logistics team but nothing happens. I asked them to cancel and they are telling they cant cancel and refund. When it comes i can decline. So i have to wait forever to get back my hard earned money due to their incompetence. Stay away from these folks **Developer response:** Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest. ### 1/5 — Good *2026-04-10, version 3.1.12* It’s very good ### 1/5 — worst experience/ Don’t buy from website or App *2025-10-24* please change your delivery partner. I have placed order 15 days before. I did not get my delivery yet. nor i get call from delhivery customer support. i had ordered from Nutrabay website first time and this is my experience with them. I won’t order anything from nutrabay again in future. thanks fro your worst and pathetic service. **Developer response:** Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest. ### 1/5 — Very Poor service *2025-10-16* I have a very bad experience with Nurabay. I had ordered 2 kg whey protein on 9th October. Today is 16th October. I did not get the parcel and in the delivery it is showing that I did not share the OTP, hence the delivery failed. Neither did any delivery person call me nor did they come to the office. On 14th October I filed a complaint with Nurabay's customer care. They told me that I will get my parcel in 24 hours but it has been 48 hours and I have not received the parcel yet. These people promised to promote an influencer from Maharashtra but are not able to provide the service. **Developer response:** Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest. ### 1/5 — Totally Fraud Product – Expired or Fake Isopure Zero Carb *2025-10-07* I ordered Isopure Zero Carb Protein from Nutrabay, and this is one of the worst experiences I’ve had. The product does not dissolve in water at all, which is very unusual since I’ve used Isopure many times before and it always mixed easily with water or milk. Even after scanning the barcode, it shows the product as genuine, but it’s clearly expired or of very poor quality. This is totally a fraud, and I feel like I’ve completely wasted my money. Please don’t buy from this app as they are selling expired or defective supplements. Be careful and purchase only from trusted sources! **Developer response:** Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest. ### 1/5 — Return policy is worst (Damage or change brand) *2025-06-23* Worst system as no return policy and the system will generate return button and accept the return pick up after sending mail and but at last they will confirm refund cannot be done as it is unsealed and if needed collect product within 3 days from warehouse(Delhi) else it wil be disposed. Don’t buy here damage products from them also will be same And product if want to return and buy other brand in same portal even if it is unsealed it will never happen (as in my case above I explained) ### 1/5 — Delivering fake products *2025-05-21* I ordered Naturaltein Omega-3 from their official website and the multivitamin from Nutrabay, as it was out of stock on the Naturaltein site. However, the multivitamin packaging doesn’t look authentic. The label is slightly peeled off at the bottom, the seal opened with just a light touch, and the ingredient print on the label is blurry. In contrast, the Omega-3 packaging was excellent — everything looked intact, and the seal was strong and secure. **Developer response:** Hi, Please be assured, all the products on our website are sourced from the brand/ official importers only and we are certified for distribution by them. You will always receive the product with the original importer sticker whenever you order from us. For more info, visit https://nutrabay.com/authenticity/ Please write to our support team at https://nutrabay.com/help-center/ and they shall help get the authenticity confirmed by the brand/ official importer directly. ## Most praised reviews (10 highest-rated) ### 5/5 — The *2026-07-06, version 3.1.16* Excellent ### 5/5 — Delivery delay *2026-04-26* Please Deliver soon I had ordered last week still we didn’t recieve the order don’t assign to shadowfax courier delivery partner he couldn’t delivery my package 🥹😕so disappointed service from shadowfax **Developer response:** Hi, Sorry to hear about this. Your feedback is duly noted, and we will try and add more transporters to our team. ### 5/5 — Smooth and User-Friendly App *2026-02-25* Really smooth and easy-to-use app. The UI is clean and browsing products is very convenient. Checkout process is quick and hassle-free. Overall, a great shopping experience. Highly recommended! **Developer response:** Hi, we are really glad to hear that. Your support and voice are very important to us. Thankyou! ### 5/5 — Authentic supplements *2025-12-31* I have ordered a few times, and all the products were authentic. Got them confirmed by the brand directly. **Developer response:** Hi, we are really glad that you like our products. Your support and voice are very important to us. ### 5/5 — About trust and delivery *2025-06-30* Whenever i order they give me my package under 1 day or max 2 day and always the packaging feels so good that they really care about my little products and Codes always working it’s just if they give us sale that’s it **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Good products *2024-07-23, version 3.0.8* .l always receive authentic products and the app is user friendly. ### 5/5 — Great !!!! *2024-04-22, version 3.0.7* Using for over 5 years .. Itz the best and I always go for NUTRABAY products as they are best in result and budget friendly .. I hope some day NUTRABAY sponsor me 🫣😂 ### 5/5 — Best app to buy original product *2024-03-17* I use this app since couple of years !! Always order my supplements from this app . Very trustworthy and original products they sell. Delivery is also quick !!!! Thank you so much for providing good and genuine products!!!!! **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Completely satisfied *2024-03-14* I dont write reviews that much but i have to say that this app is real…. Like every single thing they say… they make it happen . If you buy something They will provide you the most authentic product with a good delivery service. Im fully satisfied . This is my second purchase **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Please provide back button on the pages *2023-09-06* When any supplement page is open you cannot go back and have to go back to the start of your search by clicking on home button. Please fix this issue. **Developer response:** Hi, Thank you for letting us know. Please update the app to the latest version when available next and that should resolve your issue. If it still persists, please reach out to us at https://nutrabay.com/help-center/ so that we can get in touch with you and resolve the same. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*