# Nutshell – Small Business CRM

> Mobile CRM and sales automation for small business sales teams. (iPhone/iPad app by Nutshell.)

- Source: https://appshunter.io/ios/app/nutshell-small-business-crm/id337938121 (this page in markdown: same URL + `.md`)
- Developer: [Nutshell](https://appshunter.io/developer/1033680172)
- Category: Business, Productivity
- Price: Free
- Rating: 3.10/5 from 84 App Store ratings · 100 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.4 · 47 MB
- Languages: American English
- Released: 2010-11-05
- Data updated: 2026-08-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nutshell-small-business-crm/id337938121/reviews.md

## What is Nutshell?

Nutshell is the sneaky powerful CRM and sales automation platform that helps sales teams win more deals.

With our native iPhone app, you can stay on top of every lead, whether you’re on a plane, at a client site, or walking into a meeting. Experience the award-winning software that makes it easy for sales reps to focus on their most important opportunities.

Download the mobile app now to access the power of Nutshell anywhere!

• Instantly view and edit your contact and lead information
• Start new calls and emails with just one tap
• Create new leads on the go with business card scanning
• Quickly log your meeting and call notes
• Get mappy! View any lead list or segment on a zoomable, smooth-scrolling map
• Receive alerts for anything that needs your attention

This app requires a Nutshell account.

## Key features

- View and edit contact/lead info
- One-tap calls and emails
- Business card scanning for leads
- Log meeting and call notes
- Map view for lead lists
- Actionable alerts

## What do users think of Nutshell?

Overall sentiment: mixed

**Pros**

- 👍 Intuitive and easy-to-use desktop interface
- 💰 Affordable pricing compared to competitors
- 🎯 Powerful pipeline customization and sales tracking
- 📊 Strong reporting and analytics capabilities
- 🤖 Meaningful AI features
- 📧 Business card scanning functionality
- ⚡ Fast and responsive web platform
- 🔄 Seamless email and Outlook integration
- 👥 Excellent customer support team
- 📱 Useful for quick lead entry on mobile
- 🎨 Clean and visually appealing design

**Cons**

- 🐛 Mobile app crashes frequently
- 📱 Poor iOS app performance and stability
- 🧭 Difficult navigation and cluttered layout
- ⏱️ Time-consuming to find features
- 🚫 No native iPad app support
- 📲 iPhone app lacks desktop feature parity
- 🔄 Email sync limitations (can't sync two addresses simultaneously)
- 🎮 Clunky and dated UI in mobile app
- 🔐 Difficult cancellation process
- 📧 Missing email functionality in mobile app
- 🖥️ Mobile app not optimized for tablets
- 🔌 Limited landscape mode support
- ⚠️ Notification system unreliable

**Commonly reported bugs**

- App crashes when uploading documents
- App crashes when recording activities
- App crashes when adding companies
- Tasks menu closes app on iPhone
- Business card capture focus issues
- Camera capture full of mistakes
- Blank screens when scrolling through companies
- Keyboard disappears after typing one letter in search
- Unable to complete tasks without crashing
- App freezes during account creation
- Unable to make calls from app
- Unable to open web links from app
- Lists in map mode not functioning
- Google Calendar events not visible on iOS
- Notifications arriving late (6 minutes consistently)
- App crashes when uploading multiple business cards in succession
- Unresponsive and slow performance
- Cannot access Google email login field
- Email upload functionality broken after payment
- Data not loading properly

**Most requested features**

- Native iPad app with full feature parity
- Landscape mode support for iPad/tablet use
- Full email functionality in mobile app including open tracking
- Two-way email sync capability
- Better mobile app UI and navigation
- Ability to delete messages from dashboard
- More mapping capabilities in mobile app
- Integration with multiple calling apps (Skype, OpenPhone)
- Custom dashboard metrics with conditional logic
- Activity logging directly from app
- Contact import from device contacts
- Calendar integration and meeting invites
- Document upload functionality
- Improved business card capture with better focus
- Filtering and sorting leads in mobile app
- Access to help documentation in app

## Recent user reviews (10 of 100)

All indexed reviews: https://appshunter.io/ios/app/nutshell-small-business-crm/id337938121/reviews.md

### 3/5 — CRENY

*2026-06-25, version 3.4.5*

It’s just ok. Interface is nothing like desk top so features seem very limited. It’s good for scanning business cards and importing contacts

### 2/5 — Camera in App is terrible

*2026-06-19*

Just started using in free trial and have hundreds of business card contacts to bring into the CRM.  It’s so blurry I have to go back and correct or reenter most of the data. Not good. Can’t speak to the rest yet but an inauspicious start.

### 1/5 — Promoted well but doesn't live up to the hype

*2026-03-04*

I've used quite a few different CRM's but this one is hard to navigate to pipeline funnel among other simple tasks. I also found that I am spending too much time hunting for things due to the layout. I am going to use Pipedrive instead.

### 5/5 — Don’t sleep on this one.

*2025-12-23*

For both small businesses and larger organizations, the updated version of Nutshell is impressive. The platform offers robust pipeline customization, strong reporting, and meaningful AI features—putting it in direct competition with far more expensive CRM systems. The ability to manage leads, quotes, and invoices in one place, combined with comprehensive marketing tools, was the tipping point for me. It’s not free, but it’s also not overpriced—especially if you choose the plan that fits your needs.

### 1/5 — Do not get

*2025-10-29, version 3.3.0*

This app was ok, but very difficult to cancel. They only want your money

### 1/5 — Updates Needed

*2025-10-27, version 3.3.0*

Needs serious updates all around. Basically useless except as a contacts list.

### 1/5 — Come on Nutshell

*2025-09-23, version 3.3.0*

Really good desktop but doesn’t travel well for CRM.

### 3/5 — Business card not captured

*2025-05-14*

When using the business card capture, the camera does not focus and the capture is full of mistakes

### 4/5 — Good CRM - but current iOS issues

*2025-03-08*

The most recent update (released tris week) has caused significant usability issues for me (apple 11 pro and 13 pro), and for a friend A13P).  Unable to use the app to make calls, open web links, or use the Lists in map mode).  Any others having issues?  (I reported - but was told I’m the only one).

**Developer response:** Thank you for letting us know about these bugs. We've fixed them in version 3.2.4 of the app, which is available for update now.

### 1/5 — Time for a major improvement

*2024-12-31, version 3.2.2*

Last update a year ago. Many bugs and crashes. The app is not user friendly. It’s high time for a major update. As much as we like the web version, the app is simply not it! Help!

## Frequently asked questions about Nutshell

### What does Nutshell do?

Nutshell is a CRM and sales automation platform designed to help sales teams win more deals. It allows users to manage leads, track opportunities, and automate sales processes. The mobile app provides access to these features on the go.

### What are the key features of the mobile app?

The mobile app allows you to instantly view and edit contact and lead information, start calls and emails with one tap, create new leads by scanning business cards, log meeting and call notes, view lead lists on a map, and receive alerts for important actions.

### Is there a cost to use Nutshell?

The provided information indicates that the mobile app itself is free to download and use. However, it requires a Nutshell account, suggesting there may be associated costs for the full platform service.

### What devices is the Nutshell app compatible with?

The description specifically mentions a 'native iPhone app,' indicating compatibility with iOS devices. It does not specify compatibility with Android or other operating systems.

### How can this app help my sales team?

This app helps sales teams by providing easy access to CRM functionalities from anywhere, allowing them to stay on top of leads, quickly add new contacts, log interactions, and visualize their sales pipeline on a map, ultimately aiming to help them win more deals.

## Version history (last 5 releases)

### 3.4.8 — 2026-07-24

- Bug fixes and improvements when adding photos to contacts and companies

### 3.4.7 — 2026-07-16

Improvements to creating people and companies, logging activities with voice, and browsing your lists — plus a fresher look for activity screens.

### 3.4.6 — 2026-06-22

Fixes a crash when tapping in-app notifications

### 3.4.5 — 2026-05-20

Fix crash when pressing in-app notifications

### 3.4.4 — 2026-03-24

• Add comments to new activity UI
• Fix contrast for company, person, and lead forms
• Fix handling of unnamed entities in the timeline
• Fix issue where clicking the entity filter button would do nothing
• Fix issue where adding a task name would prevent saving

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*