# Nuuly Thrift — user reviews > 25 indexed App Store user reviews of Nuuly Thrift by URBN SR LLC, rated 3.40/5 from 88 ratings. - Source: https://appshunter.io/ios/app/nuuly-thrift/id1584000932/reviews - App overview in markdown: https://appshunter.io/ios/app/nuuly-thrift/id1584000932.md - Rating breakdown: 5★ 42 · 4★ 6 · 3★ 7 · 2★ 10 · 1★ 23 ## Newest reviews (5 of 25) ### 1/5 — disappointed *2022-02-06, version 1.7.0* I had high hopes for this app obviously being owned by Urban Outfitters. unfortunately, the app crashes constantly, there are so many glitches, I hate that you cannot see your reviews, there is little to no traffic to make sales, the staff I have dealt with is unhelpful, immature and dance around their issues by blaming them on the user! truly disappointed in this app! ### 1/5 — Poor design *2022-01-15, version 1.6.1* You have to click on items to actually see the price. I downloaded this because an add showed tons of cute maternity clothes, however there are only 5 maternity items and they are all outdated and overpriced **Developer response:** Hi there! You can see all prices for all items on the main first tab of the App. Sorry to hear the Maternity items other customers are selling aren't your style or at a price you were hoping for. You may want to check out Nuuly Rent, either the website or the App. We offer 150 Maternity styles. For $88 a month, you can rent any six items you choose, maternity or not. Find us here: www.nuuly.com/rent/browse/maternity ### 1/5 — Notifications bug, don’t sign up at all *2021-12-15, version 1.4.0* Selected that I didn’t want notifications from Nuuly and then *immediately* got a text message that said “Thank you for signing up for Nuuly notifications.” How do I unsubscribe when I never subscribed in the first place? UI has some display issues, fonts getting cut off, etc. UX is not very clear what all the tabs do. The tabs seem similar to insta but it’s a shopping app? The selection of clothes and prices are really hit or miss. Because it’s a two-way marketplace the photos are not uniform and neither are the prices. Some stuff is really cute, but then the prices are crazy high for secondhand. Other stuff is cheap but ugly. And a lot of the photos are just really bad. The one redeeming feature is the top sellers category. These are sellers that have decent photos and price points for their secondhand pieces. I think I’ll just stick to The RealReal and Vestiaire. I don’t know how the heck I’m going to unsubscribe from these notifications though. **Developer response:** Hi crkearney ! When you create an account, we opt you in to receive notifications about orders. You will only receive a notification if you sell an item or purchase an item, no others. Or just reply STOP to cancel those too. ### 2/5 — Lacks size inclusivity *2021-11-25, version 1.3.0* Could use more extended sizes options. Ring size for example, max option is only an 8. I’m a size 9-10. Also sad not many sellers that offer extended sizes. So for that reason, I probably won’t be using this app. There also doesn’t seem to be a way to favorite a shop or get alerted when they drop new products. Would be nice to have. The UI/UX is nice, but just needs more functions/options. And maybe invite or promote more people with extended sizes to have listings. It’s one thing that many apps lack that I would love to see change. ### 2/5 — Needs improvement *2021-10-21, version 1.0.2* This app is app great idea however it needs improvement. For example…I am unable to take a picture from the app to publish my listing. Also I am unable to locate my product brand in the database. This is beta release it needs more engineering. Looking for to a polished version. ## Most critical reviews (10 lowest-rated) ### 1/5 — does not have the most basic feature *2023-09-25* there is no vacation mode. i can’t believe they launched this app without the most basic feature. i have lost sales because i had to refund while out of town for a week ### 1/5 — Price gouging *2023-08-11* All of the clothing is priced at retail or way more expensive than when they actually bought it. Sellers complain that they experience difficulty selling clothes on this platform but don’t consider that it’s ridiculous to sell their used and thrifted items at those prices. ### 1/5 — 0/100 *2023-06-29* Terrible app I never got what I paid for and I can’t get a refund. Do not use this app to buy anything they might as well take it off the App Store it’s trash. ### 1/5 — Terrible *2023-02-12, version 1.19.0* I ordered something and haven’t got it yet and it has been 3 months worst app to use. ### 1/5 — I dont recommend DONT DOWNLOAD!!! *2022-07-03, version 1.13.0* First of all this takes forever to post an item plus no traffic at all!!! Waste of time I highly recommend others…. Like PM,Mercari,Depop,Vinted…. ### 1/5 — ugly clothes *2022-06-07, version 1.12.0* decided to try this app out figuring its like depop but nope absolutely nothing stylish was very disappointed and deleted the app ### 1/5 — App doesn’t work reliably *2022-04-19, version 1.11.0* I wanted to try this platform to sell some stuff that’s in really good condition, and would have looked at things to buy, but haven’t been able to get any listings to load for the last week. Just updated to see if there was a bug fix, but still not working. I can’t even load my own listing to edit it. ### 1/5 — bad app *2022-03-15, version 1.9.2* just use depop ### 1/5 — Very Disappointed *2022-03-07, version 1.9.1* I am very disappointed in Nuuly as a whole brand and with their apps. I sold one thing. The app told me to go to USPS within 2 days and the label didn’t even work. Nuuly Thirft also doesn’t let you print out your own labels. They give you a QR code so you have to wait in lines at USPS for the QR code to not even work. If you are a buyer or seller I recommend using Poshmark or EBay. ### 1/5 — Can’t add anything to my cart *2022-03-04, version 1.9.0* Would love to actually use this app, but it will never let me add items to my cart. Always says ‘you can only add one to your cart,’ but I have nothing in my cart. **Developer response:** Hi there! We'd love to help. Could you please reach out to our Customer Service team to provide your email address or username so that we can investigate? You could also try logging out and logging back in first to see if that resets your cart. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome thrifting app *2021-10-12, version 1.0.1* Loveeeee this! Cant wait to start selling ### 4/5 — How Do My Items Get Seen? *2022-01-03, version 1.6.0* I simply love, love this app. It is unlike any other of its kind that I’ve and/or used. Thank you so much for releasing it. I’m very new to Nuuly so I’m still learning about it. I’d like to know how my items get seen after I’ve listed them. How do others know they’re out there? I don’t see them show up in Discovery. What determines whether or not they show up there? ### 3/5 — Good but could do better *2022-08-30, version 1.15.0* I sell on over 8 platforms, this is certainly not the best but it’s a decent platform to list on if you’re not depending on it to make frequent sales. The pros are that one in a while you make a full priced sale. The cons; not not much traffic on the app so sales may be a couple weeks apart. It’s also frustrating that the photo layout is not the typical 1:1 square that all the other platforms use so you either have to deal with your photos being cut off on the sides or put in extra work and add boarders from another app. Wouldn’t recommend to someone who wants to use it as a main platform, but if you like getting notified you made a sale while busy on other platforms, I would recommend for the once in a while full priced sales. ### 3/5 — Bugs and no traffic *2022-05-05, version 1.12.0* I’ve encountered a lot of very frustrating bugs. One of which: I was unable to access the shipping label for a sold item for 2 days , so the buyer had to wait an unnecessary amount of time for me to ship their item ultimately making my shop look bad. Also, the 20% fee is high compared to other selling apps and it doesn’t seem like their user base is very substantial because making a sale takes forever. The aesthetic is nice though and I hope after some growing pains it becomes a viable app to cross list on. ### 3/5 — Slow sales *2022-04-06, version 1.10.0* Wish I could love this app because the aesthetics is great and shipping is always on the buyer (and one low cost!).however it’s next to impossible to get any traction. I’ve been on the app for about 4-5 months and have only made 2 sales. In comparison, I have sold many items on other platforms in the meantime. I think I need to stop crosslisting onto this app and give up on nuuly until they get the customer base they need for a selling app. ### 3/5 — Needs work *2022-03-08, version 1.9.1* I’ve been on this app since the first day it opened and even though I have over 50 items for sale, I have only sold 2 things. I don’t like the fact that sellers can’t rate buyers, yet buyers can leave you feedback. And I can’t delete a message I sent someone no matter how many times I press delete. I like how easy it is to list items and the layout. ### 3/5 — New user, already deleting *2021-12-30, version 1.6.0* I used filter to select sizing, nothing happens and you’re stuck looking at every item listed in that category. Also showed me shoe sizes only go up to 9 in woman’s?! Ugh. ### 2/5 — Not the best *2023-07-09* Horrible customer support. They never get back to you. Out of nowhere the app logs you out and you have to put your phone number in so they can send you a verification code. Code never comes. Their chat never works. I have money in my account that I’ll probably never see. ### 2/5 — Disappointed *2022-02-04, version 1.7.0* I was excited when this app came out because I thought it was a big opportunity to unload things in my closet. Since it’s owned by Urban Outfitters, I figured that they would put their weight and money behind advertising like other companies have done. Even Shop Thrilling advertises on Google. I quickly made a sale not long after starting, but I suspect it was by someone within the company. That was fine with me, but I have yet to make a sale since. I have generally around zero likes on my items. I make more sales on OfferUp, and that’s saying something lol. My biggest complaint is that the app hasn’t been working very well in the last 24 hours. It’s not loading very quickly and today it’s not allowing me to upload any items at all. I’ve deleted and reinstalled the app, but now it’s asking me to login with my phone number. When they send my phone number a code, I put it in but nothing happens. If I press the submit button twice, it says that the code is incorrect. I think it’s a sign to shut it down. ### 2/5 — Pictures don’t upload *2022-01-23, version 1.6.1* I thought the app seemed really user friendly u til I went to upload images of the item I was trying to sell. Every time I clicked the “upload” button it did the thinking circle and then nothing. There’s no other way to get photos on a listing, so I gave up and listed on Poshmark. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*