# NuWave Connect — user reviews > 64 indexed App Store user reviews of NuWave Connect by nuwavenow.com, rated 4.40/5 from 607 ratings. - Source: https://appshunter.io/ios/app/nuwave-connect/id1442691191/reviews - App overview in markdown: https://appshunter.io/ios/app/nuwave-connect/id1442691191.md - Rating breakdown: 5★ 456 · 4★ 72 · 3★ 21 · 2★ 4 · 1★ 54 ## What do users think of NuWave Connect? Overall sentiment: negative **Pros** - ⭐ Quality air purification - 💨 Effective odor elimination - 🧹 Easy filter cleaning **Cons** - 🐛 Connectivity issues with app - 🤖 Unreliable smart features - 📱 Buggy and unintuitive app - 🔍 Privacy concerns with location tracking **Commonly reported bugs** - App crashes and freezes - Devices randomly disconnecting - Account and login issues - Incompatibility with modern WiFi **Most requested features** - Scheduling and timer options - Fan speed control in app - Improved device connectivity ## Newest reviews (17 of 64) ### 2/5 — Very Limited Scheduling Options *2026-06-17, version 2.1.5* I have two OxyPure 5G air purifiers and the app has very limited options for scheduling. It has a limited number of modes that can be selected and no option to set the actual fan speed. I would like to be able to set the fan speed at specific times along with the operating mode such as the sleep mode which turns off the LED display. This is currently not possible. There is currently no option to set the fan speed. ### 2/5 — Device Works, App not so much *2025-11-13, version 2.1.5* The application needs to go through some QA. The add a home load a map with non English default language. Various spelling errors such as “email adress”. The add a household member doesn’t let you add an account. The register account with Google signing ends up using the account Name in place of the email address. Etc, etc, etc. While you do have access to the air filters controls the “smart” functions need help. ### 2/5 — It works *2025-02-08, version 2.1.3* Does what the buttons on the machine does and nothing else. Would be nice if it added scheduling or history ### 1/5 — Does Not Work *2024-06-06, version 2.1.2* App does not work. Can’t add device. ### 1/5 — Disappointing *2024-02-15, version 2.1.0* What a clunky poor thought out app. ### 1/5 — Terrible app *2024-01-24, version 2.1.0* Have new pro smart oven so installed app. After putting ipad on 2.4 connected to wifi but took 2 attempts. Initial use of app could never get start button to start oven. Wattage button worked. As I always do switched ipad device back to 5.1. App said device disconnected which is bad. Normally all I need to do is put a device on network then router works between devices. Not with this app. Went back to 2.4. Opened app and home screen just spins looking. Doesn't give way to stop search or add oven again. App totally hung. Deleted app, reinstalled with same results. Doubt if I would have used app much, but good thing since it doesn't work on modern wifi system ### 1/5 — App *2023-12-03, version 2.1.0* The app is not responding. I just signed up and it says my email is incorrect. I checked the email and it’s the same email I’ve had for years and yes it was input correctly. I tried to put in another email I have but the app will not let me get in to change to a different email. I have the unit set to auto. It has not come on since I took it out of the box and hour ago. It should come on because I spilt an essential oil and the smell is over whelming but the unit still has not come on. Not sure what’s going on. I sure don’t want to return the unit it was $389 and such a pain to return it. ### 1/5 — Terrible connection issues *2023-12-03, version 2.1.0* I’ve reconnected my purifier to my device about 6 times now in the last 3 weeks. Everyday I wake up it’s a mystery if it will randomly be deleted or stay. This has nothing to do with my devices Bluetooth or homes Wi-Fi. I have gigabit Wi-Fi and Bluetooth 5.0. This issue has never been an issue until about 3 months ago. Please fix the app. So many things have been ruined since the cooking issues. ### 1/5 — Asking to connect to Smartlife-xxxx WiFi *2023-11-08, version 2.1.0* It does not connect directly to your router, it asking to connect to Smartlife-xxxx first but you don’t know what is the password for it . Spend lots of time , but no luck. In their manual no mention of it . ### 1/5 — Happy w/Unit, but App is lousy *2023-10-25, version 2.1.0* Very unreliable app. Every time we lose internet connection - which is OFTEN with Cox - app cannot reconnect. I am so tired of deleting app & adding device back. ### 1/5 — App is absolutely terrible *2023-10-23, version 2.1.0* I have no idea why this app is receiving positive reviews. The reviews seem to be for various products and not for the app itself. Adding family members is not working. I have been unsuccessful adding a second oven in a second home. It refused to connect to WIFI so ended up uninstalling the app and then I started over. It worked this time, so perhaps it really doesn’t support two ovens at two homes. Adding another family member required entering my “account”. There’s no info about what this refers to. ### 2/5 — Terrible App *2023-10-09, version 2.1.0* The app is absolutely terrible. We have frequent Internet outages. Every time the Internet goes out the app won’t shut off you have to uninstall and reinstall it clear the cache i’ve had the purifier in less than a month and this is the third time that the app is stuck in and it won’t shut off. I still haven’t been able to get it shut off since our Internet went out last night for about five minutes getting sick and tired of trying to get this app to work. I have an iPhone XR so I shouldn’t be having these issues it’s still stuck on even as I write this review, I cannot get the app to shut off. I’ve tried resetting the Wi-Fi on the purifier, powering it off and plugging it. Everything you can think of still stuck on. ### 1/5 — Useless App *2023-09-26* Every time there's a glitch with our provider (which is OFTEN with Cox), app will not reconnect. Deleting and reloading the app is the only way to get it going again - that's if I'm lucky enough to get the darned thing to connect again. Overall, it's tedious & frustrating trying to download & use this app. One of the reasons I chose this particular unit was because it had an app. App flunks BIG time!!! ### 1/5 — The device deleted itself *2023-09-17, version 2.1.0* I didn’t select delete the device has to be re added in it really 😡😡😡me off. Had to readd the device that I didn’t delete again 😡😡😡 ### 1/5 — App is useless. *2023-08-16, version 2.0.9* Setting up account all of it. Useless ### 1/5 — Jamie *2023-05-10, version 2.0.9* Once again NuWave app updated to make it all about their ovens and cooking whilst forgetting about continuing support for other NuWave products I.e. their air purifiers. This is the second time in the last two updates they’ve stuffed up the app in exactly the same way. Curious to see whether they’ll fix it a second time or just abandon their other line of products. ### 1/5 — App completely broken *2023-05-09, version 2.0.9* The new update completely removed any/all controls for my Oxypure. But the app provides plenty of recipes. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not a good impression *2026-07-02, version 2.1.5* If you are going to offer wifi connectivity to your devices, could you at least update your app, to include MODERN cell devices? You haven’t updated this app in 4 years. Your wifi tech is not working on iPhone16 ProMax. The app keeps sending me to app settings (e.g. local network) to enable a setting that isn’t there. To setup up the purifier on wifi you press and hole the auto button not the Ultimate Clean button! Press and hold UC and Eco comes on! Do you folks know how to operate your own appliances? Other than connectivity works ok, but this is bad, I’d like a partial refund for a non functioning app and appliance. $500 appliance and features aren’t available. Support is non existent. Ya don’t even have any AI help. Wouldn’t need an FAQ if you would UPDATE your APP!!! ### 1/5 — Most terrible app ever!! *2025-07-16, version 2.1.5* “We need your precise location to provide better service” … really?? To turn on night mode (led’s off) on an air filter? The app is first and foremost terrible and the NuWave obviously thinks users are stupid. After I buy a $400 air filter they need to get all information from my iPhone to turn the product I bought on??? ### 1/5 — Chinese spyware *2025-06-14, version 2.1.4* This app is total garbage with the sole purpose of collecting all of your data. Maybe that’s fine in communist China, but not here. ### 1/5 — Device keeps disappearing from app *2025-05-15, version 2.1.4* Every morning I wake up and my NuWave OxyPure has disappeared from the app and I have to manually re-add it from the machine rendering the app completely useless. It could also use features like locking the physical controls so cats don’t press the buttons and graphs/charts to see runtime etc. $700 for an air purifier with zero app capability… ### 1/5 — Horrible App *2025-05-14, version 2.1.4* Reinstalling app is the only fix for multiple issues. The features are also very limited with no alerts for devices or maintenance issues. My dog could write a better app! ### 1/5 — poor performance *2025-01-31, version 2.1.3* on device I have never been able to connect blue tooth wifi ### 1/5 — Bugs need fixed *2025-01-23, version 2.1.3* As soon as you try to go off grid for any reason, and have to implement airplane mode it boots you completely offline. You have to do a complete reset from the machine itself which warrants the app useless. ### 1/5 — Non working App *2025-01-04, version 2.1.3* Omg! This app will let you sign up but you can’t connect a device. I have my iot router set to 2.4 ghz. The plus sign doesn’t work because a loading wheel keeps spinning. Spend this kind of money and you expect working app. ### 1/5 — Smart? *2024-10-06, version 2.1.3* I am shocked and disappointed by the glaring omission of a basic feature in the NuWave Connect app. Despite the premium price and marketing hype, this app lacks the ability to set a simple fan speed in a scheduled routine. Why would a “smart” air purifier allow you to schedule power on/off times, but not let you choose the speed setting? It’s baffling that something so intuitive and useful is entirely missing. Users like me buy smart appliances for their automation capabilities—so being able to set a fan to a particular speed during scheduled periods should be a no-brainer. It’s like buying a high-end smart thermostat that can’t set different temperatures for different times of day. This is a huge oversight that makes scheduling utterly useless if you need to adjust fan levels to match air quality changes throughout the day. What’s even more frustrating is that fan speed adjustments can be made manually in the app when the device is running, so the capability clearly exists—yet the developers didn’t think to incorporate it into the scheduling function. Why should I have to babysit an “automated” purifier to ensure it’s running at the right speed? NuWave really dropped the ball on this, and I’m regretting this purchase every day. Fix this glaring issue or don’t bother marketing this as a smart device! ### 1/5 — Bad App *2024-06-18, version 2.1.2* The device won’t connect with any of the various methods given. Thought it was me until I read all the one star reviews by people having the same problem. Fix your app! ## Most praised reviews (10 highest-rated) ### 5/5 — Thanks *2022-03-03, version 2.0.4* Thanks for always reading my reviews! ### 5/5 — Failure to load finally fixed!! *2022-01-12, version 2.0.4* The app is working now ### 5/5 — Satisfy *2021-03-30, version 2.0.2* I experienced two other brands of air purifiers. But so far I find that the NuWave air purifier has really made me more comfortable with the money that sacrificed purchasing it. It was so far worth it. I have upper respiratory problems and the sir in my home is great. ### 5/5 — Cleaning filters The easiest to clean hands-down *2021-02-23, version 2.0.2* These are the easiest to clean hands-down ### 5/5 — Product *2020-12-07, version 2.0.1* Performance and technical prowess are commendable. Thank you for improving others lives and health. ### 5/5 — Air purifier NuWave *2020-09-09, version 2.0.1* Since I started using it on June 18, 2020 both my husband and I stopped using Zyrtec and Allegra to control our allergies. ### 4/5 — Afraid to update App *2023-08-26, version 2.1.0* The machine is great- the app works perfectly right now on my iPhone 14. Last time I updated the app it no longer had anything to do with the air purifier only cooking things. I emailed them immediately and the next day the problem was corrected. I’m just afraid to update now Aug 26, 2023 for fear I might lose access to my air purifier again. I would purchase this machine again and recommend it to friends and family with a caution about the app. ### 4/5 — Quality air *2021-09-28, version 2.0.2* I purchased 2 of these. One for my daughter with a new baby and she has cats and one for me. I have allergies and so does everyone else in my family. I have noticed a difference in the air quality almost immediately after only one day. The unit is very easy to clean and it eliminates odors very quickly within a room on average about 30 seconds. The whole 15’X19’ large room smells good again. The household with cats had a constant litter box odor and now no one smells any of that. I gave this a 4 star because I have a very hard time setting up the remote access in the app on my iPhone. The power has gone out about 4 times in our house over the past year and when it does the unit loses communication with the app. It usually takes 5 or 6 times of going through the process before it finally connects. The directions seem easy but in reality it seems only by luck the unit connects! Very frustrating to say the least. Overall I’m happy with how the air quality in our home is better and the germs have been Eliminated! ### 3/5 — Wi-Fi connection *2025-06-18, version 2.1.5* Wi-Fi. Keeps on getting disconnected. IT team should fix the problem immediately!! ### 3/5 — NuWave Oxypure *2023-05-20, version 2.0.9* I have a NuWave Oxypure 1200, and the “advance controls” will not open, I keep pressing it. Any ideas on why this is happening? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*