# NV Energy — user reviews > 144 indexed App Store user reviews of NV Energy by NVEnergy, rated 4.70/5 from 7,587 ratings. - Source: https://appshunter.io/ios/app/nv-energy/id983676795/reviews - App overview in markdown: https://appshunter.io/ios/app/nv-energy/id983676795.md - Rating breakdown: 5★ 6,762 · 4★ 345 · 3★ 107 · 2★ 49 · 1★ 324 ## What do users think of NV Energy? Overall sentiment: negative **Pros** - 🚀 Easy bill pay - 👍 Helpful energy usage tracking - 💡 Useful outage information **Cons** - 🐛 Frequent login issues - 🐛 Slow and buggy performance - 🐛 Unreliable app functionality - 🔒 Poor security/2FA implementation **Commonly reported bugs** - Constant log-out issues - Inability to view statements - Incompatibility with newer OS versions **Most requested features** - Stable and reliable app experience - Improved login and authentication process - Enhanced energy usage analytics and reporting ## Newest reviews (17 of 144) ### 4/5 — Ok *2026-08-19, version 3.11* I have no issues. The only reason I’m giving four stars is because I wish they’d bring back the Face ID. ### 2/5 — I can’t get on the app. What the world is happening? *2026-04-27, version 3.10* Weird warnings. ### 1/5 — Won’t load *2026-02-21, version 3.9.0* Doesn’t work on iOS 15. ### 1/5 — App is broken *2026-02-17, version 3.9.0* The app is broken. The bill information never loads and buttons are missing to actually get to my bill. Useless. ### 2/5 — Horrible app *2026-02-08, version 3.9.0* This app has a painful amount of bugs and glitches considering it’s used to pay bills. So many times you’ll click on the calendar click today’s date to pay today and it says “payment date can’t be in the past” then you click the next day and it says “payment details can’t be more than 30 days in the future” then they hit you with a late fee cus their app won’t let you pay them ….. ### 1/5 — Problem with app *2026-01-22, version 3.9.0* Up until now, this app has been great. But, since the beginning of this year, I can’t get the app to open. This is really inconvenient since this is how I pay my bill. Please fix your problems. Have tried app support but what comes up is a warning not to trust the website. ### 1/5 — Oops *2026-01-15, version 3.9.0* Leave things alone. Make it better or just screw things up. Leave it alone. ### 1/5 — Horrible *2025-12-29, version 3.9.0* By far the worst app I use for my home living. Nothing is user friendly and the app never works because it’s always down for maintenance; Additionally I don’t think I have been able to sign in to this app a single time without having to reset my password. ### 1/5 — Malfunctioning *2025-12-16, version 3.8.6* I was able to pay my bill once, and am now stuck staring at that same bill. I am unable to view or pay my current bill. This app is garbage. ### 4/5 — The App stopped working on a iPhone 16 Pro Max *2025-12-02, version 3.8.6* It has always been a great tool in keeping up with NV Energy. As of 12/30/25, the App wld not open. After trying to reload, it shows a continuous black screen with a small white circle as if it’s loading but nothing happens. Help! ### 1/5 — Unfortunately, it does not work on the iPhone. *2025-11-26, version 3.8.6* I’ve been trying to pay my bills on my mobile phone and the app just stays frozen. If I click on accounts, nothing… ### 1/5 — Nv energy scammers *2025-11-12, version 3.8.6* This company overcharges its users and then refuses to pay back the overcharged amount even after gov interference Sickening ### 1/5 — Charged *2025-10-28, version 3.8.5* I was charged almost $50 just to download the app. I don’t see why the app was charged, when it supposed to be free ### 1/5 — Horrible Company and Horrible App *2025-10-24, version 3.8.5* Constant outages ### 1/5 — Not user friendly! *2025-09-13, version 3.8.2* Been trying to pay my bill online and keeps kicking me to chat. Just wanna pay my bill. ### 1/5 — Frequently Down *2025-08-13, version 3.8.1* Seems like half the time I try to access this app, it is down. Could be endemic incompetence in the IT division. Nevada Power has a monopoly. No incentive to meet a high standard of service. ### 1/5 — Worst App Ever!!! A Rip Off!!! *2025-07-14, version 3.8.0* I wouldn’t give it one star but I had to so I could do the review. The app let me pay from my bank account number on two separate months on time after we moved and the next month it rejected the payment of $6.85. I signed up for text messages and it informed me that it was rejected and gave me a number to call. So I called and they told me to pay it with my bank account again. So I did and it was not late either time. So I checked the app for information on my next payment and found out that it was rejected again. So I called them again and they said I had to use my debit card with a charge of $1.55. I asked to start sending paper statements and when I got the statement they charged me $12.00 twice because of the rejected payments. The customer service I talked to both times never mentioned it would be a $12.00 fee each time they rejected the payment. So that’s $24.00 plus the late payment fee when I wasn’t late both times of $6.85. So they are robbing you of your money because apparently customer service is horrible and I will never use this app again. You will be charged $$$ for their computers mistakes!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t load *2026-08-26, version 3.12* Doesn’t work on iOS 15. Newest (August) update still doesn’t work. Just shows a spinning wheel and doesn’t load. I suspect that the web site certificate isn’t being validated by iOS. ### 1/5 — Never works the first time *2026-07-02, version 3.11* Always have to close out the app and retry again. ### 1/5 — HORRIBLE!!!!!! *2026-06-08, version 3.11* Ever since they changed third 3rd party payment, it stopped working. When the app takes me to the 3rd party site for me to use to pay my bill, it ALWAYS says my account number is wrong even though it is correct and they exported it correctly into their system. I was only able to somehow bypass it once and paid my bill successfully, after this one time, i was NEVER to bypass it again and could NEVER pay my bill using this app again. NV Energy customer service is zero help too. Plus NV Energy has been overcharging us and we were told they will “credit” us customers back via credit on our bill…..hasnt happened yet. Now that i moved out of nv energy’s area, i probably wont get it back at all unless they mail me a check. I am beyond glad i dont have to use this app again. Their company and their app is such a headache every single time. ### 1/5 — This app needs HELP *2026-05-07, version 3.11* This app is stuck in the pre-beginning of the app age. Crashes out & glitches like crazy. Pretty wild seeing how much some people pay for electricity. Also when are all the over charged customers receiving their checks? ### 1/5 — Won’t load *2026-05-01, version 3.11* Doesn’t work on iOS 15. Newest update still doesn’t work. Just shows a spinning wheel and doesn’t load. I suspect that the web site certificate isn’t being validated by iOS. ### 1/5 — App crash *2026-05-01, version 3.11* This app crashes, cant even sign in and its been liek that for months, i have to go online to pay it. My phone is updated and everything. Kinda sucks to do ### 1/5 — App not working *2026-04-23, version 3.10* The app was working fine then out of the blue. It made things easier. ### 1/5 — Actualizaciones *2026-04-04, version 3.10* This last update is a total disaster for my sister-in-law it doesn’t open and to me it takes a long time to be able to load the page, ### 1/5 — Won’t load *2026-04-04, version 3.10* Doesn’t work on iOS 15. Newest update still doesn’t work. Just shows a spinning wheel and doesn’t load. ### 1/5 — Garbage *2026-03-03, version 3.9.0* This app honestly has been the bane of my existence for years and I am a Vegas native. Never In my life have I had an app enrage me as much as this one. It will save my username but when it auto fills it says my username is invalid. I go to type the EXACT same thing and then it works. THEN the “live chat” button is right next to the log in button which means about 80% of the time because the damn hit box for the live chat link must be enormous that I hit it most of the time when I’m trying to log it. Which only increases my frustration. I do not recommend the app and recommend that you just go and pay your bill at a kiosk and this stupidity technology won’t piss you off and make you reset your password a bunch of times because it glitches. Really hard to make paying SO difficult ## Most praised reviews (10 highest-rated) ### 5/5 — NV Energy *2026-04-21, version 3.10* Very Nice Job . ### 5/5 — Reliable. *2025-11-04, version 3.8.6* I have paid my bill with this app for years (like4) and it might have had like 3-4 times it wasn’t working but for the most part it’s great. Don’t have to go anywhere or write any checks just connected my bank account. ### 5/5 — Los mejores *2025-07-06, version 3.7.2* Excelentes profesionales ### 5/5 — Customer *2025-06-29, version 3.7.2* Very Fast and Easy to make a payment! ### 5/5 — A Okay *2025-06-28, version 3.7.2* So easy and quick ### 5/5 — My Review *2025-06-21, version 3.7.2* Thank you so much for your kind support of our community with the service that we all depend on for our existence and needs. ### 5/5 — This was a dream *2025-06-09, version 3.7.2* I previously had so many problems paying this bill. I hope this stays fixed so I can pay it the day I get the bill. ### 5/5 — Super Easy Bill Pay *2024-12-13, version 3.5.0* The bill pay option on the dashboard is amazingly easy! ### 5/5 — updated review *2023-09-11, version 3.1.10* bug fixed ### 5/5 — So far so good *2023-05-24* Installed without a hitch (May 24, 2023). I have an iPhone XSMax (iOS 16.4.1). Before downloading this app, I updated the password and accessed NV Energy’s website via my laptop without any problems. I went in via the laptop first because I was afraid to use this app due to its 1.8 rating. I felt a bit more confident about using the app after reading through the poor reviews and taking note of all the spelling errors and poor grammar of the people having problems. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*