# NVB Mobile — user reviews > 33 indexed App Store user reviews of NVB Mobile by Nodaway Valley Bank, rated 4.87/5 from 2,973 ratings. - Source: https://appshunter.io/ios/app/nvb-mobile/id568027376/reviews - App overview in markdown: https://appshunter.io/ios/app/nvb-mobile/id568027376.md - Rating breakdown: 5★ 2,622 · 4★ 181 · 3★ 22 · 2★ 16 · 1★ 23 ## What do users think of NVB Mobile? Overall sentiment: mixed **Pros** - 👍 Comprehensive banking features - 🚀 Smooth and fast performance - 💯 Excellent customer service - 🏆 Great overall banking experience **Cons** - 🐛 Frequent crashes and bugs - 🔒 Issues with face recognition and account lockouts - ⏱️ Unreliable app uptime and downtime - 📱 Lack of support for older devices **Commonly reported bugs** - Crashes on login - Freezes on blue logo screen - Compatibility issues with older iOS versions **Most requested features** - Mobile bill pay option - Ability to deposit checks via mobile app - Customizable account notifications ## Newest reviews (10 of 33) ### 4/5 — Keeps locking my account *2023-04-11, version 22.2.200* I have to contact customer service which is only active 8am-5pm Mon-Friday to unlock my account if I want to check my bank account. Otherwise I have no acess they kept saying we’re sorry we don’t know what’s wrong. Works perfectly fine other than that and have no other critique my password is correct we’ve changed my username ect. Love banking with NVB but it stinks not being able to acess my bank account I do make sure to log out so it doesn’t time me out and lock my account but it does it anyways. Has been happening for over a month now. ### 4/5 — Sufficient *2020-05-21, version 19.3.20* I have only ever had slight issues with the app. It’s sometimes down for days at a time, but for the most part, it functions well. ### 5/5 — Great !!!!! *2019-02-16, version 18.3.80* Great App , Great Company , Great People ### 5/5 — Awesome Bank!! *2019-02-09, version 18.3.80* I’m 51 and have banked at several banks over the years. NVB is by far my favorite. Best customer service, unbelievable debit card monitoring. They are on the lookout for you!!! ### 4/5 — One Wish *2018-02-17, version 17.3.169* I love this app. Never had any problems. I only wish I could pay bills from it. Other than that, it exceeds my expectations ### 5/5 — Excellent *2014-07-23, version 4.5.177* Great app!! ### 5/5 — Nvb app *2012-12-17, version 2.4.9* Works great...it's about time. I have been waiting for this. I wish there was a nvb in kc:( ### 5/5 — Finally! *2012-12-08, version 2.4.9* I've been waiting years for this app. Its easy to read, easy to understand, and does instant money transfers between accounts. Love it ### 5/5 — Works great *2012-12-06, version 2.4.9* App works great and gives perfect basic functions ### 5/5 — Awesome *2012-11-16, version 2.4.9* We are so lucky to have NVB in our community. This app rocks! ## Most critical reviews (10 lowest-rated) ### 1/5 — u want ur money? FAT. CHANCE. *2025-07-26, version 24.2.60* My favorite part about this app is how it never works 🫶🏻 ### 1/5 — New Update!! *2024-06-16, version 24.1.70* Crashes every time I’ve tried to logIn since the new update. ### 1/5 — Glitchy, Crashes, Not Reliable *2023-09-26, version 23.1.70* Always having trouble with the Face ID feature. If you don’t actually log out of the app and only swipe out of it, it will eventually lock you out of the app and you can’t get in. you have to call the bank to have them unlock you. happens at least once a month. other banking apps i use don’t do that. very frustrating. ### 1/5 — IPHONE 6 plus *2022-01-13, version 21.2.70* Will not download on IPhone 6 Plus ### 1/5 — Unusable *2022-01-06, version 21.2.70* Completely unusable on any devices that are below the 13.0 update. I have the iPhone 6s and can no longer access through the app. Thanks for updating🙄 ### 1/5 — Blank?!?!? *2012-12-15, version 2.4.9* Worked good for a day but now won't get off the blue NVB logo screen so this app right now is useless ### 1/5 — Won't launch *2012-12-14, version 2.4.9* The app worked greatwhen I first got it on my iPhone 5. But two days it stopped working. Just sits at the blue NVB screen. Please fix this bug! ### 2/5 — Bill pay *2021-03-14, version 20.2.80* Wish we had bill pay on the app. ### 3/5 — keeps crashing *2023-03-29, version 22.2.40* never had issues until this past week, keeps crashing even after deleting and redownloading ### 3/5 — Work Great on my phone *2019-03-30, version 18.3.80* But I wish I could install this app on my iPad! ## Most praised reviews (10 highest-rated) ### 5/5 — NVB *2026-06-21, version 26.1.20* has helped me on several occasions to secure my account. Also, personal have been responsive to questions and concerns regarding security. Thank you . Nancy Thom ### 5/5 — Satisfecha *2026-05-16, version 25.2.100* Súper me encanta ### 5/5 — App works great *2025-12-29, version 25.1.70* The app works great! It has everything you need on it! So easy to find any information and deposit checks online. So grateful for the app and my bankers for always helping! Any time I have a question Holly always helps me and it’s a super easy fix! ### 5/5 — Everything 🏅 *2023-11-16, version 23.1.80* The App does everything you need!! Check Balance, Transfers, Deposits, Bill Pay (has been added since last review). You can quickly link to bank website for easy change of address and I think even open new accounts. ### 5/5 — Not fair *2023-11-10, version 22.2.200* I use to have this app. Now I can’t have this app because my phone is older. This phone still works fine. This almost feels like black mail if I want to keep using the nvb mobile app I will have to BUY a new phone. This is wrong when my phone still works well ### 5/5 — BEST BANK I HAVE EVER HAD!!! and I’m OLD! *2023-03-20, version 22.2.40* That says it all…. Truly! ### 5/5 — Mobile Bill Pay is needed *2021-04-30, version 20.2.80* It is 2021 - mobile bill pay is a must. Great bank, great service, poor technology ### 5/5 — Great *2021-04-10, version 20.2.80* Greatest ### 5/5 — No bill pay option. *2019-04-16, version 18.3.80* I wish we could access the “BillPay” section of our account through this app. In order to get to that section, I have to log on to the regular Internet. ### 5/5 — Not working well *2019-03-11, version 18.3.80* Not working well with face recognition feature on the iPhone. Won’t let me sign into my account at all, won’t allow me to even type my password so I have to go to the safari site --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*