# NW Publisher — user reviews > 543 indexed App Store user reviews of NW Publisher by New World Solutions Pty Ltd, rated 4.70/5 from 6,857 ratings. - Source: https://appshunter.io/ios/app/nw-publisher/id1561127070/reviews - App overview in markdown: https://appshunter.io/ios/app/nw-publisher/id1561127070.md - Rating breakdown: 5★ 5,970 · 4★ 384 · 3★ 207 · 2★ 88 · 1★ 208 ## What do users think of NW Publisher? Overall sentiment: positive **Pros** - 🚀 Helpful for theocratic activities - 🚀 Convenient for ministry and assignments - 🚀 Keeps congregation organized - 👍 Useful for submitting service time - 👍 Provides meeting and announcement details **Cons** - 🐛 Crashes and bugs after updates - 🐛 Issues with territory and public witnessing features - 🔒 Concerns about privacy and personal data - 👎 Removes human interaction and connection **Commonly reported bugs** - Disappearing field service arrangements and schedules - Issues with submitting service time and reports - Compatibility problems with older devices and OS versions **Most requested features** - Add option to change meeting times for special events - Allow editing of service time entries - Display Watchtower conductor's name on schedule - Sync service history and notes across devices - Improve calendar integration and notifications - Add return visit and Bible study tracking ## Newest reviews (15 of 543) ### 4/5 — Submit time is buggy *2026-08-24, version 4.1.5* I think it’s a good app! I appreciate knowing the upcoming Sunday talks and speakers, knowing my upcoming assignments, seeing events for assemblies and memorials, the territory feature is cool! But submit time is super buggy. I’ll submit it and either it doesn’t register for the secretary they don’t get my time, or it does register they get my time, but it will still show on the app I didn’t submit my time for the month. I wish they could get that worked out. ### 4/5 — Service time *2026-07-15, version 4.1.1* I am having a similar problem as PestM Both my wife and myself have successfully posted our report, only to be asked to submit our report. The information needed to be manually added. Even with this glitch, we love this app. Thank you ### 3/5 — Problem since last update *2026-07-15, version 4.1.1* When I try to open my territory map, the app just shuts down. I really don’t want to put a negative review because I find this app to be very useful. And I know they will fix the problem. ### 4/5 — Great app but keeps crashing *2026-07-10, version 4.1.1* I have the app on my Iphone and IPad. It is fine on the IPad but when I am out depending on my mobile data, it constantly crashes. I delete the app and go through putting in all the info again. It works for a couple of days and then it crashes again. I need it when I’m out and about, not just at home. ### 3/5 — Still can’t check the field service box before the month is over. *2026-07-08, version 4.1.0* Please fix! Let us check the box while the month is still in progress. Help me get my time in on time!!! ### 3/5 — Service submitted *2026-07-08, version 4.1.0* I have submitted my time 3x’s for June and it keeps disappearing. ### 4/5 — Great App! Please fix “AWAY PERIODS” *2026-07-01, version 4.1.0* Please fix “AWAY PERIODS”. Glitchy. Has a hard time editing and deleting. Sometimes scrambles the dates! ### 5/5 — Pioneering with New World publisher *2026-06-26, version 4.1.0* I’m 75 years old and sometimes I forget things. This application enables pioneers to keep an accurate record of their time. additionally. The way public witnessing is set up. It’s very easy to connect with other others. It works for me! ### 5/5 — Inventory, literature *2026-06-21, version 4.0.15* I love this app. I think it’s great, but can you add a category for inventory, literature? ### 5/5 — Best app *2026-06-12, version 4.0.15* Thanks to Jehová for this app and to the brothers that made it, now it’s so much easier to stay on track with assignments and any other tasks. Something I really like is that I can see who will come to my congregation to give a talk also for pioneers something really handy is that I we can keep track of how many hours we have every month. I love this app so much and Im really appreciated. ❤️ ### 3/5 — many bugs *2026-06-07, version 4.0.14* This version has a lot of bugs; in the app's display, the TASKS and HALL CLEANING assignments are wrong, and the checkout conferences don't show the conference number. ### 4/5 — Service time disappears *2026-06-07, version 4.0.14* This doesn’t always happen, but more than half the time I submit my service report and it says submitted successfully. Than a few days later I am reminded to submit my time by my service group overseer. (My husband) I usually do it the last day of the month or the first of the next month. In all my years,(almost 60) of a publisher, special full time, and regular pioneer I have never forgotten. I’m not tooting my horn, just shows how serious I take this. My record is being tainted 🤭. On the positive side I really enjoy this app, everything in one place. We all know what is going on and the spiritual activities run smoothly. Thank you very much my brothers and sisters. ### 5/5 — Love the app *2026-06-06, version 4.0.14* We love the app really easy to use. Do appreciate the recent sorting feature you have added under territories for sorting. Would be nice to sort telephone or names. Also I was thinking it would be good to have messaging directly through the app instead of using third party apps to message our friends from the cong. ### 5/5 — Asigned Cleaning *2026-06-02, version 4.0.13* Theres an error on it multiple groups appear to the mobile apps ### 5/5 — S-89-S form *2026-06-01, version 4.0.13* I would like to report what appears to be a translation error in the Spanish version of the S-89 form. The text currently displayed does not match the official wording. The correct text should read: “Nota al estudiante: En la Guía de actividades encontrará la información que necesita para su intervención. Repase también las indicaciones que se describen en las Instrucciones para la reunión Vida y Ministerio Cristianos (S-38).” Please review the Spanish translation to ensure it matches the official form. Thank you for your work on the app and for considering this correction. ## Most critical reviews (10 lowest-rated) ### 1/5 — Still can’t tick the field service box before the month is over. What if I’m travelling? *2026-08-02, version 4.1.3* Hot garbage. ### 1/5 — Not able to get in *2026-07-19, version 4.1.2* Ever since I got the app haven’t been able to get in. No matter what I try. Not good rating.😒 ### 1/5 — Please Support Scheduler on mobile get it out of beta! and imitate lv chapter 14 pp. 160-17 *2026-06-26, version 4.1.0* Note: tl:dr Hebrews 13:18 Proverbs 11:1 Zachariah 8:16 Ephesians 4:25 Wt82 1/15 pp.4-5 lv chapter 14 pp. 160-170 Get this app out of beta. Even JW library supports more os then this app and it’s free and non profit and hour glass is non profit too. 🤔👎😨😯. I also feel making this app paid for by a local congregation and sold exclusively to Jehovah’s Witnesses kind of unusual. I mean you only customers are JWs for commercial purposes. 🤷‍♂️. What’s up with that. And the weird requesting need to boast about please review our software and spread the word seems more like a cheap way to say please buy more of our products were better then everyone else. I really think you all need to reevaluate your business model. Because you have turned something a spiritual congregation would use into a business which brings this whole thing into question. PS Please also get ready for the day when Jehovah’s organization may integrate all of this type of software for free into somthing they make and your whole software becomes obsolete. Hope you have a backup plan. Pss also hourglass is “optional” end to end encryption the same way as the share nw scheduler servers are “optional” feature that stores all our data on your servers. When both apps use encryption essentially both storing noise data on the server with OUR data obfuscated on it. Please update your website as the way you market against hourglass is very deceptive against those brothers and using the scriptures in that manner is not an excuse for that false statement. Hebrews 13:18 Proverbs 11:1 Zachariah 8:16 Ephesians 4:25 Wt82 1/15 pp.4-5 lv chapter 14 pp. 160-170 Still applies 2026 even with NW Mobile release. ### 1/5 — Support is a nightmare *2026-06-23, version 4.0.15* Before anyone migrates or wants to switch to this app, rethink long and hard. Support is very frustrating to say the least, the developer is arrogant and never tries to own up to the problems. Support takes an act of congress to even create a ticket and perhaps it’s to discourage friends to creating a support ticket in the first place. You need screenshots,documentation,os version,timestamp,video of the problem and if you don’t provide this info you can’t submit the ticket. The other major problems we encounter are the nightmare synchs across the organization,sometimes it disconnects from the account other times the info drops out and we have to add back into the schedule again in nw scheduler which is the desktop application to set things up. True cloud apps will continue to function if there is a version mismatch, but with nwpub. Forget it, it will cause heartache to many friends. I may sound harsh here,but if nobody says anything then perhaps nothing will change for the better within the support process and workflow and or making this app more versatile,backwards compatible and more user friendly ,the gui for the cleaning schedule is another area it needs help with ,instead of clicking,allow for drag and drop feature into the fields above for groups cleaning,it’s so time consuming to click ,click,click and then to delete is also frustrating,make a right click function to be able to delete rather than go to the field and then click the eraser button. Anyways,hope this helps others to make informed decisions and also address some service SLA issues as well,because even with the proper documentation,this cat doesn’t respond back or takes weeks to respond and then when he does he’s practically making you feel like we are the problem.😳 ### 1/5 — There are too many updates. *2026-06-05, version 4.0.14* Every time there is an update, problems occur and it becomes very inconvenient. Sometimes I can’t see my territory, and sometimes my schedule gets messed up. Please make sure to properly test updates before releasing them. This is really causing me trouble. ### 1/5 — Keeps erasing submitted FS report *2026-05-22, version 4.0.12* I hope they can get this resolved SOON. ### 1/5 — Users are the testers *2026-05-13, version 4.0.11* Every major update (and sometimes minor ones) causes issues. Mainly data corruption manifesting in all sort of behaviour. It’s a fundamental design flaw trying to sync from many sources/editors to one. The amount of repair options and logs show that they are fighting the symptoms and never addressing the root cause. ### 1/5 — Public Witnessing *2026-04-25, version 4.0.3* It seems the last update has a bug in Public Witnessing reservations. After the NWP and NWS recent update all reservations for Public Witnessing erased. ### 1/5 — Not working on iPad or my s26 ultra *2026-04-23, version 4.0.0* Can't log in and also some boxes it's supposed to pop up keypad, but doesn't, can't enter data. Have latest update. Same applies in s26 ultra. ### 1/5 — Update. To 4.0 *2026-04-22, version 3.9.10* Sorry but I keep going in circles to AppStore and app This app won’t update Help? ## Most praised reviews (10 highest-rated) ### 5/5 — Love JW *2026-08-19, version 4.1.5* Love the app…no complaints ### 5/5 — Thank you *2026-08-17, version 4.1.5* Thank you for this very helpful app and for all of the work that you put into it. My family and I appreciate it very much. It makes our service easier and helps us stay organised. ❤️🙏 ### 5/5 — Good *2026-08-13, version 4.1.4* Very good app even a 12 year old can use it ### 5/5 — A request please *2026-07-17, version 4.1.2* I have a question- is there a way to have my old congregation field service time moved to the new congregation to better see how this service year is going? I've lost 5 months with the new changes, and would like to see how I'm Really doing. Thanks much!!!! ### 5/5 — 5* *2026-07-13, version 4.1.1* Sorry about the last review it was meant for another app not the NW publisher app . 😳 ### 5/5 — Thank you *2026-07-10, version 4.1.1* This is such an amazing app now I can keep up with my time now that I am an ap and I’m only 10. Thank you so much ### 5/5 — Love it! *2026-07-10, version 4.1.1* Thank you my brother for developing this app. It has been such a pleasure to use and a great help to congregations all over. May Jehovah continue to bless your hard work and dedication. ### 5/5 — It is so so so good *2026-07-01, version 4.1.0* I’m nine and I can still access it so good thanks to our brothers ### 5/5 — Great app *2026-07-01, version 4.1.0* I love this app. I really appreciate all the work that went into this app. I have a question. Is it possible got submit my time on the last day of the month? If not why do I get a reminder on the last day to submit my time? Thanks ### 5/5 — Congregation Administrator *2026-06-29, version 4.1.0* NW Publisher provides a very informative platform to maintain and inform the congregation. Provides a method to reach members during an emergency, notifies members of important information such as events, visits, presentations and much more. This program works well and interfaces with NW Scheduler very well. My job as administrator is made much simpler with this application. Much appreciation goes to those behind the scenes to make this application very user friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*