# NWFCU Mobile Banking — user reviews > 124 indexed App Store user reviews of NWFCU Mobile Banking by Northwest Federal Credit Union, rated 4.90/5 from 15,733 ratings. - Source: https://appshunter.io/ios/app/nwfcu-mobile-banking/id576019232/reviews - App overview in markdown: https://appshunter.io/ios/app/nwfcu-mobile-banking/id576019232.md - Rating breakdown: 5★ 14,096 · 4★ 1,290 · 3★ 232 · 2★ 46 · 1★ 69 ## What do users think of NWFCU Mobile Banking? Overall sentiment: positive **Pros** - 👍 Great banking experiences - 👍 Easy to use and navigate - 👍 Convenient mobile banking - 👍 Excellent customer service - 👍 Straightforward and user-friendly - 👍 Improved over time - 👍 Wonderful convenience - 👍 Easy to access accounts and transactions **Cons** - 🐛 Occasional crashes and bugs - 🐛 Slow and janky performance - 🐛 Unreliable, often under maintenance - 🐛 Broken features after updates - 🐛 Requires separate app for card management - 🐛 Defaults to portrait mode on iPad - 🐛 Zelle integration issues **Commonly reported bugs** - Login screen issues - Date picker not working - Transfer feature broken after business hours - Account balance not updating in real-time - Facial recognition login not working consistently **Most requested features** - Add dark mode support - Improve Zelle integration - Add home screen widget - Enable landscape mode on iPad - Improve transaction history and account overview - Add direct voicemail/communication options ## Newest reviews (17 of 124) ### 2/5 — Only work sometimes *2026-03-03, version 4019.1.0* It rarely works and when it does or somtimes I just get stuck at log. Or it makes me accept the terms and conditions 1000 times but never lets me into my. Account. I have set up my passcode for login about 8 times it just keeps forgetting. Honest just get a whole new bank. ### 5/5 — . *2025-12-04, version 4018.1.1* Convenient with ease navigating pages ### 5/5 — Payment *2025-11-25, version 4018.1.1* Haven’t gotten paid since emails ### 5/5 — Easy app to use *2025-10-30, version 4018.1.1* The app is easy to use and makes it easy for me to complete important transactions. ### 5/5 — Best App *2025-10-15, version 4018.1.1* User friendly ### 5/5 — NWFCU Middleburg is awesome *2025-10-08, version 4018.1.1* We transferred our savings to NWFCU Middleburg many years ago. We have been very pleased with their banking and financial services. The folks are very nice and know us by name. Thank you Diego, Olivia, Danielle, Suzanna, and everyone else! Bless you!! ### 5/5 — Smart *2025-09-21, version 4018.0.0* Site is well designed easy to understand which makes it quick to navigate. Thanks you’ve earned my business. ### 5/5 — A Winner! *2025-09-05, version 4018.0.0* NWFCU — its people, its service, its app, everything — they help me take confident care of what’s important in my financial life. ### 5/5 — My bank *2025-08-23, version 4018.0.0* Tells me everything about my bank account down to a tea. ### 4/5 — Life Lock Access *2025-08-13* I have set up Life Lock to watch my accounts, PENFED, Fidelity, etc. I have set up NWFCU as one of the ac punts, but it doesn’t stick. I have to go in and re-establish the connection. Then I get an email from NWFCU saying an unknown computer has made contact. These days, it is very helpful when Life Lock and NWFCU are both looking out for me. How about you two companies see if you can work together ? ### 4/5 — Dislike the new layout *2025-06-20* Put Bill pay back on the main screen, now it takes three clicks to get to it. Instead of pushing Zelle down our throats. Or even better, allow users to customize the icons at the bottom. Otherwise, great app. ### 5/5 — Thank you! *2025-06-16, version 4017.1.1* The app is great! ### 5/5 — Mobile banking NWFCU *2025-06-14, version 4017.1.1* I appreciate the ability to bank online especially because where I live, there are no brick & mortar NWFCU buildings. Thank you. ### 5/5 — Excellent *2025-05-23, version 4017.0.0* Excellent ### 5/5 — Not allowing login *2025-04-07, version 4016.1.2* iPhone 13 on iOS 18.4. Th verify you’re not a human button does not work. Plain and simple ### 5/5 — Banking made easy *2025-04-03, version 4016.1.2* I have used this for a long time and the app @ the people who work here supporting the app & supporting this establishment t are wonderful. ❤️❤️ ### 2/5 — No help *2025-03-10, version 4016.0.1* Sat on phone for over an hour waiting for somebody to pick up and I haven’t got a call back yet ## Most critical reviews (10 lowest-rated) ### 1/5 — It is a horrible side *2026-06-05, version 4021.0.2* Horrible ### 1/5 — Slow *2025-06-10, version 4017.1.1* The app is very slow to just log in and it takes forever to upload………….. ### 1/5 — Terrible *2025-05-27, version 4017.0.0* This app was always bad, but they made some kind of update recently that has made it unusable. It just won’t load. It’s almost completely useless even more so than before it’s really making me reconsider using this financial institution any longer. ### 1/5 — Poor *2024-08-23, version 4014.0.0* Poor ### 1/5 — Can’t transfer funds between accounts *2024-08-14, version 4014.0.0* Something happened within the last 2 weeks. I can no longer transfer funds between accounts. When I try I just get a constantly spinning icon. Makes the app fairly useless for my uses. ### 1/5 — Poor *2024-04-27, version 4012.3.0* Utterly tired of this app’s bugginess. They can’t get it right. I have to reset periodically because the facial login option disappears and defaults to manual login. Pretty unacceptable…some bank apps have worked perfectly for years instead of this poor effort. ### 1/5 — Date picker field not working *2024-02-27, version 4012.1.0* Needs work. When submitting a payment via the app, the date field picker not functioning and cannot edit date manually. Had to accept current date. This is a basic function so why is this an issue. Fix it! ### 1/5 — Latest Broken release *2024-02-24, version 4012.1.0* The latest release broke the online transfer feature. Not able to select the date after the regular business hours have passed. It just displays a warning and stays there without letting me change the date. ### 1/5 — No way to view the monthly statements *2023-05-23, version 4007.2.3* No way to view the monthly statements ### 1/5 — ZELLE *2023-01-14, version 4005.5.0* Now I can't use zelle because my bank have it on the bank app... (when I try to use it, supposed I don't have a valid account to use zelle) ... ## Most praised reviews (10 highest-rated) ### 5/5 — Super-convenient Online banking @ NWFCU *2026-08-02, version 4022.0.0* I really enjoy the ease and straightforward online banking provided by Northwest Federal…the only thing that compares, is their super customer service when you call them directly. ### 5/5 — Great banking options *2026-05-26, version 4021.0.2* Any option I need is available from North West. The banking app allows Face ID to log in. Internal and external transactions are very easy to preform and they are quick ### 5/5 — Nice app *2026-04-29, version 4020.2.0* Easy app to use it ### 5/5 — Love the App *2026-03-16, version 4020.1.1* Love this App and all it offers. Easy to find what you want and transfer money. love it!!! ### 5/5 — Excellent service *2026-03-16, version 4020.1.1* Me and my wife very happy with NW, great service, respectful staff at the branch’s and App service is very convenient and quick. Thank you NW ### 5/5 — Easy & Effective *2026-02-12, version 4019.1.0* Great app and greater credit union. ### 5/5 — The best mobile bank *2026-02-11, version 4019.1.0* I love the full service of this app. I don’t have to worry about access, paying bills or transferring money. It’s great and only getting better. ### 5/5 — Nothing But Good Experiences *2026-02-07, version 4019.1.0* This bank, their people, and their app are the best. Competent, professional, caring staff that make banking easy and pleasant during difficult times. ### 5/5 — Customer Service *2026-02-06, version 4019.1.0* I have been banking with NWFCU for over seven years. I live in Tennessee. Whenever I call customer service, I get someone on the phone promptly. They are always friendly & helpful. ### 5/5 — Excellent App *2026-01-29, version 4019.1.0* This app has made the management of my "financial life" 100% better. Totally user friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*