# NY Collect N Win — user reviews > 100 indexed App Store user reviews of NY Collect N Win by Alchemy3, rated 4.60/5 from 12,500 ratings. - Source: https://appshunter.io/ios/app/ny-collect-n-win/id1438168416/reviews - App overview in markdown: https://appshunter.io/ios/app/ny-collect-n-win/id1438168416.md - Rating breakdown: 5★ 9,882 · 4★ 1,315 · 3★ 614 · 2★ 247 · 1★ 442 ## What do users think of NY Collect N Win? Overall sentiment: negative **Pros** - 🎉 Second chance to win - 💰 Free lottery tickets as prizes - 🤑 Chance to win cash prizes **Cons** - 🐛 Scanning issues with tickets - 🔑 Frequent need to log in - 🤔 Confusing user interface - 🕰️ Slow app performance **Commonly reported bugs** - Tickets not registering after scanning - Spin wheel not functioning properly - App crashes and freezes - Login issues **Most requested features** - Increase daily ticket entry limit - Integrate with other lottery apps - Provide more transparency on winnings - Improve scanning reliability ## Newest reviews (18 of 100) ### 2/5 — Not Great Lately *2024-12-27, version 1.4.2* Have to reinstall every time I want to use it and then the barcode scanner it iffy many times it’s manual entry. This app needs updating! ### 2/5 — Worthless scammer *2024-06-25, version 1.4.2* I seldom write reviews but the scanning function in this app makes it totally useless. The website version is MUCH better. ### 3/5 — Horrible scanning *2024-02-21, version 1.4.2* App is great when scanning scratch tickets, horrible when scanning draw tickets. It worked for a while, but now it never EVER scans draw tickets. Fix your scanner please. I’m sick of entering the ticket number in for every draw ticket I enter. ### 2/5 — Scanner *2024-01-16* App needs updated BADLY!!!!! The app has looked the same, and no changes in a number of years. Trying to scan draw tickets the scanner never scanned usually like the scanners in the store to scan tickets. They don’t work. They also need updated badly because those machines are years and years and years old. With this app, always have to type the number of the ticket in manually. As much money as the New York lottery, makes do a little bit better and make the app a little more fun exciting instead of silent. Other states lottery apps, make exciting noises when you have won some and well scanning. Also, EVERY-TIME I close out the app, It logs me out, snd i have re-log bag in with my email and password. ### 2/5 — Collect and Win app *2023-11-14, version 1.4.2* Constantly crashes and I have to delete and reinstall- not worth the time and aggravation ### 2/5 — Buggy Rubbish *2023-09-26, version 1.4.2* The scan does not work at all. The pop up error message offers the chance to enter the code manually but that then leads to a 404 error with a server problem. Garbage. ### 2/5 — Hate the change! *2023-09-02, version 1.4.2* The last app was so much better. You were able to win free tickets for draw games, scan all scratch offs whether there was a promo or not. You don’t win any free draws or able to scan scratch offs, unless there’s a promo for it. Really stupid. ### 1/5 — SCANNER SUCKSSS! *2023-07-15, version 1.4.2* The ticket scanner is about as good as pointing a banana at your ticked. Everything is clear as day but the scanner remains blind. How sad ### 1/5 — Don’t bother *2023-07-13, version 1.4.2* Site is useless…Barcode scanner is useless..have to sign in every time to try to enter codes .Then lately I can’t sign in because password is incorrect ### 1/5 — Scanner in app doesn’t work for more then once garbage *2023-05-29, version 1.4.2* Garbage app doesn’t work well and scanning works once that’s it ### 1/5 — Bad app *2023-05-03, version 1.4.2* The app won’t let me sign in. When I write to the support link they give me answers to questions I didn’t ask. Must be AI bad customer service! ### 3/5 — Scanning is a pain *2023-04-18* I like that I have other chances to win from my loser tickets (not that I’ve never won anything from any of these drawings). It can be a pain to enter tickets though, because the bar-code scanning feature really doesn’t work very well. Sometimes it takes me several minutes to scan a single barcode. And entering the ticket numbers is even worse, because the numbers are SO LONG! ### 4/5 — Good site just needs to *2023-04-14* Update quicker and make the scanner function better. Mine works for like one or two draw tickets then stops reading for some reason. I always have t type them in. Interestingly it does very well scanning scratch tickets. Also, the app needs to update at the same time as the website. Right now the My Lottery Dream Home 2nd Chance is only showing on the website, so I have to enter tickets there. I’d much rather use the app but the app is not showing it yet and there are no current updates. We are already 2 weeks into this promo. I’m trying to win….. Other than that, I enjoy the app very much. ### 2/5 — The new site is not User friendly *2023-04-12, version 1.4.2* It keeps crashing when trying to upload new tickets. Have trouble ever since the update. ### 1/5 — Doesn’t work well on iOS 16.4.1 *2023-04-10, version 1.4.2* Can’t log in smoothly and the app freezes a lot. Please fix. Thx ### 1/5 — Bring back free tickets *2023-04-09, version 1.4.2* Need to bring back where u win free tickets ### 1/5 — Trash *2023-04-08, version 1.4.2* Everything about this app is trash and they refuse to fix the scanner. I doubt anyone really wins anything from here ### 3/5 — Scanner didn’t work well *2023-02-26, version 1.4.2* I find myself more times than not entering the numbed in manually because the scan function doesn’t read barcodes well. I hope this is fixed in the future. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix the Scanner *2025-04-10, version 1.4.2* Scanner is terrible ### 1/5 — tickets *2025-03-02, version 1.4.2* haveing problems scanning ### 1/5 — Disappointed App *2025-02-28, version 1.4.2* Every time you close the app out, you get signed out. This needs to be updated. There are so many glitches in this app that is not even funny. Every time I try to scan my ticket It can’t find the barcode correctly. It takes forever to scan it. Then you have to manually enter it. Which is time-consuming. This app really needs work. ### 1/5 — Barcode scanner rarely works *2024-04-05, version 1.4.2* Tried on 2 different phones. Please fix. ### 1/5 — Glitchy app *2024-03-26, version 1.4.2* App ticket scan works sometimes other times it doesn’t. App used to allow voice to fill in ticket number (when scan was inoperable) now it doesn’t. Very inconsistent and annoying. I also don’t like to have to signin every time…why can’t it keep a customer signed in like other apps I use. Just a poorly designed and frustrating experience. ### 1/5 — Don’t waste your time *2024-02-03, version 1.4.2* It’s a fun concept. Absolutely terrible execution. I scanned 100 tickets and they all came up as “invalid ticket”. Basically NY States way of f—-ing people over. Like they always do 🙄 ### 1/5 — Too many Bugs *2024-01-09* This app could really be amazing but the there are two major problems. There are way too many bugged out glitches and by glitches I am referring to how long it takes to load up and the scanner is crappy. Also where is the cash or the plethora of free plays. If there were free plays that would be equivalent to cash. And I don’t mean quick pick free play either. I mean allow me to choose which free play and what game I’d like to play that free play in. Now that would drive an over abundance to this app and to play more lotto games. ### 1/5 — Support team and app *2023-12-31, version 1.4.2* This app doesn’t work very well. If you try to scan your draw ticket forget about it! It doesn’t work unless you have a lot time and support team will tell you that your camera, the device, the lighting or anything else is wrong except their app. Support team won’t even try to fix their issue. ### 1/5 — Not worth the time *2023-12-06, version 1.4.2* This isn’t a standalone app, it’s just a buggier, worse version of the clunky Collect ‘n Win website. Users should not have to log in to an app every time they use it, or they should at least have the option to use facial scan to log in. I’ve seen other states with significantly better user experiences for similar apps; it’s a shame NY can’t keep up with the times. ### 1/5 — Scanner *2023-07-18, version 1.4.2* Bar code scanner is terrible ! Works once or twice and then quits…. ## Most praised reviews (10 highest-rated) ### 5/5 — Cant open app *2024-06-21, version 1.4.2* I downloaded this app 2 weeks ago. Scanned all my tickets and now I can’t open it. I even rebooted my cell. Anyone know what’s going on ?? ### 5/5 — I cannot scan on collect and win I try so many times not one person can get it to work *2023-06-09, version 1.4.2* Why I can’t get my scan to work on collect and win I got so many tickets ### 5/5 — This a free app ! *2022-12-10, version 1.4.2* Why are you not letting me update the app ? Yes my bank account has no funds now . But why would you not let me update apps ? Without debit card funds ? Free app should have a free update ! I would understand those paid apps . ! ### 5/5 — Happy you’re back! *2022-12-03, version 1.4.2* Great having you back, hopefully I’ll see some luck. Thank you ### 5/5 — Win prizes *2022-04-27, version 1.3* App isn’t working for a couple days now. Tickets scan but lots of beeping and no scanned tickets registering as having been entered. Looking forward to problem being fixed. Love app. Thanks. Robin M ### 5/5 — It’s nice to have a second chance!! *2022-04-08* It’s a great second chance game and lots of fun having a chance on losing tickets to get other prizes. But when the site is down or acting up it can be frustrating. Overall though it’s nice that they give us something of a second chance ### 5/5 — Help *2022-04-06* I’m a single parent and I have been playing lottery since I was 18 years old. I’m 66 and still hoping to hit it big so I can make sure my kids and grandkids are ok in life when it’s time for me to leave this world. I would appreciate any help I could get. And keep yourselves and your families safe please. ### 5/5 — Love the game *2022-04-05, version 1.3* I love collect and win I look forward to playing and appreciate my winnings, nothing like getting a phone call from ny lottery to make my day, I even have my husband scanning the tickets, Thanks again for making this fun . ### 5/5 — WINNING! *2021-10-20, version 1.1.8* Never thought I’d win anything. Won several free scratch off cards, one of which returned a good size cash prize. And now just won a $50 card in the monthly drawing. Good feelings. Both “Pick me ups” on down days. ### 5/5 — Second Chance *2021-08-19, version 1.1.8* I think this is great because it gives everybody an opportunity to at least feel like they didn’t completely take a loss on their ticket u get another chance.!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*