# NY Parking Tickets: TicketHero — user reviews > 51 indexed App Store user reviews of NY Parking Tickets by 77th Street Labs, LLC, rated 4.80/5 from 2,401 ratings. - Source: https://appshunter.io/ios/app/ny-parking-tickets-tickethero/id1062408406/reviews - App overview in markdown: https://appshunter.io/ios/app/ny-parking-tickets-tickethero/id1062408406.md - Rating breakdown: 5★ 2,135 · 4★ 148 · 3★ 46 · 2★ 21 · 1★ 51 ## What do users think of NY Parking Tickets? Overall sentiment: negative **Pros** - 👍 Easy to use - 💡 Convenient for paying tickets - 🚀 Straightforward and functional **Cons** - 🐛 App not working/crashing - 💰 Expensive processing fees - 🤖 Lack of customer service/support - 🚫 Tickets not getting paid despite payment **Commonly reported bugs** - Tickets not showing up in the app - Payments not reflected in city records **Most requested features** - Ability to enlarge ticket photos - Integration with more payment options (e.g., PayPal) ## Newest reviews (13 of 51) ### 1/5 — Nonsense fee *2022-04-23, version 4.12* The fee of app (transfer fee) is extremely high ### 1/5 — TicketHero *2022-02-15, version 4.12* This app doesn’t work anymore. Is there something going on with the app. Need a serious update ### 1/5 — Not working,not loading *2021-06-30, version 4.12* App isn’t working,needs an update maybe ### 3/5 — Convenient but pricey *2020-05-27, version 4.12* The app is very convenient to use, but the processing fee is ridiculously high. So be warned! ### 1/5 — STAY AWAY...THIS APP WILL COST YOU!!! *2020-01-08, version 4.11* Used this app to manage parking tickets and even manually checked from time to time. The app showed 0 tickets when in reality there were numerous tickets when I checked the city website. Thanks to ticket hero, I now have a substantial amount of parking tickets to pay for all at once. ### 3/5 — Easy to use, easy to take our money *2019-10-24, version 4.11* All of the unfair tickets, it’s a good app to pay for things you don’t deserve Excited ### 3/5 — Good *2018-07-04, version 4.9* Very efficient but the fees can be ridiculous. ### 1/5 — Worst app ever *2018-01-30, version 4.8* So on 10/28/17 I paid a ticket via ticket hero my money was taken from my bank account and the NYC department of finance never received the payment and my money was never return I have sent several emails about the issue and no one ever responded I want my money back this is a rip off! ### 1/5 — Super horrible app *2017-10-30, version 4.8* Ticket hero paid two of my tickets... but I paid 3 other tickets on this app and it neva paid it took my money neva paid it and neva show the ticket again I got booted... and neva got my money back from them horrible awful app don’t download or use this app ### 1/5 — Not approved by NYC *2017-07-19, version 4.8* Don't use this. We paid our tickets and NYC didn't accept it and it didn't reflect in their systems. They didn't accept the receipts either because this isn't an approved app. NYC has their own app. I emailed support here and they don't reply. SCAM ALERT! ### 1/5 — Don't pay for tickets that doesn't exist *2017-01-12, version 4.2.0* This app doesn't respond and you will pay for tickets that doesn't exist ### 1/5 — Don't work *2016-08-15, version 3.0.1* App doesn't allow you to pay with pay pal. ### 4/5 — Car *2016-05-13, version 2.2.0* A good one ## Most critical reviews (10 lowest-rated) ### 1/5 — Hey *2025-11-06, version 4.12* Why i always see i hv a ticket to pay if u charge me 7.24$ after the amount ? ### 1/5 — This app is a fraud *2025-05-12, version 4.12* They charge you money but don’t get your tickets paid do not use this app ### 1/5 — never use this app to pay your ticket *2024-11-06, version 4.12* i pay 3 tickets with them and i got charge but the tickets have never been pay ,it's no numbers to call them and i send them email more then 5 times no reply ### 1/5 — Stay away *2024-05-31, version 4.12* Horrible customer customer Requesting a refund, no response Been a whole month ### 1/5 — No longer works , no customer service *2023-08-18, version 4.12* For the last tickets , they didn’t pay for them. I didn’t know and was charged fees. I emailed them several times to reconcile this and no one answered. Do not use this service. It fell off. ### 1/5 — Doesn’t work anymore *2023-05-03, version 4.12* It will not tell you all your tickets. ### 1/5 — Scammers *2023-04-25, version 4.12* This app just took my money and sent my tiket to court for no Reason. Do not use this app.. i even had to pay again the tiket cause they just Stole my money.. i tríed email them but never answered.. do not trust this app!! ### 1/5 — Piss off *2022-12-06, version 4.12* I had four tickets that I pay using the app but I still got mails that it was still due went to the financial district department show that I pay for it show the bank statement and the confirmation email their response was “there is no way of them knowing it been pay and I need to get a confirmation number from ticket hero” I emailed ticket hero because it only way of getting them. They said I would get a response in 48 hours it been 1 week. Ps. I emailed ticket hero 3 different times considering the this problem but still no answer. ### 1/5 — Stay away *2022-11-30, version 4.12* This app is garbage took My money and tickets were unpaid I almost got booted thinking it was paid ### 1/5 — Scammmmm! Take money never pays tickets *2022-10-20, version 4.12* I paid my ticket on this app took my money and never paid for the ticket!!!!! Scammmm! They are going to steal your moneyyy and customer service will never reply so they will not give you a refund ## Most praised reviews (10 highest-rated) ### 5/5 — Simplest & Most Efficient APP! *2026-01-30, version 4.12* Great app! ### 5/5 — Fail *2021-05-27, version 4.12* This apps doesn’t show pictures, and doesn’t show all the tickets, today I’m trying to pay tickets but server is down in 2021 it became toy app ### 5/5 — No se si es muy buena SOLO SE Que es ma fácil *2020-06-27, version 4.12* Me gusta por la facilidad que tiene ### 5/5 — Great app *2019-12-26, version 4.11* Easy to use and very accurate ### 5/5 — Ticket *2019-01-23, version 4.10* Can’t result ### 5/5 — Great app! I recommend it ! *2018-12-29, version 4.9* Great app for those who is struggling to pay their parking tickets ! I personally love it ! ### 5/5 — Pictures *2017-07-04, version 4.8* We need the ability for the picture of the ticket to be bigger/have the ability to enlarge it. Thank you for your time ### 5/5 — Straightforward & Functional *2016-03-06, version 2.0.0* Simple design, easy to use. One of the better free apps.Very well developed and does what I need. ### 5/5 — Great app *2016-03-06, version 2.0.0* Just the right app I'm looking for.Usefull and Simple exactly as the description says, simple app!! ### 5/5 — Good job!.. *2016-03-05, version 2.0.0* So far so good, thank you for bringing this to us.This is the best app i'v seen so far! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*