# NY Waterway

> Digital ferry tickets and travel information for New York Waterway. (iPhone/iPad app by Bytemark, Inc..)

- Source: https://appshunter.io/ios/app/ny-waterway/id447641721 (this page in markdown: same URL + `.md`)
- Developer: [Bytemark, Inc.](https://appshunter.io/developer/925346607)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.80/5 from 7,887 App Store ratings · 129 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 103 MB
- Languages: American English
- Released: 2011-08-01
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ny-waterway/id447641721/reviews.md

## What is NY Waterway?

Your Phone Is Your Ticket.

This app allows users to purchase NY Waterway tickets paper-free from any location and use their phone as a ticket. All personal information and payments are transmitted encrypted and stored securely.

NY Waterway has the largest ferry and excursion fleet in the New York Harbor. Since it's launch in 1986, it has served over 65 million passengers. With routes stretching along both the Hudson and East Rivers and a complimentary bus service, NY Waterway is an easy and comfortable way to travel to and from Manhattan.

Features:
 - Secure ticket purchasing
 - Your phone is your ticket
 - Route maps
 - Schedules
 - Advisories
 - Bus Locator

## Key features

- Paper-free ticket purchasing
- Phone as ticket
- Secure encrypted transactions
- Route maps
- Schedules
- Advisories
- Bus locator

## What do users think of NY Waterway?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 🚀 Convenient ticket purchase
- 👍 Friendly ferry crew

**Cons**

- 🐛 Frequent log-outs
- 🐛 Unreliable ticket activation
- 🐛 Inconsistent bus locator
- 🐛 Buggy app updates
- 🔒 Security issues with account access
- 💰 Overpriced service

**Commonly reported bugs**

- Frequent app crashes
- Inability to log in or access tickets
- Tickets disappearing from user accounts
- Compatibility issues with newer devices

**Most requested features**

- Live ferry tracking
- Improved bus locator
- Seamless multi-ticket management
- Support for Apple Pay and other digital wallets
- Better user account management

## Recent user reviews (10 of 129)

All indexed reviews: https://appshunter.io/ios/app/ny-waterway/id447641721/reviews.md

### 1/5 — Logs people off for no reason while boarding the ferry

*2026-07-22, version 4.106*

Logs people off for no reason while boarding the ferry causing panic and missed the ferry.

### 5/5 — Ferry

*2026-06-19, version 4.106*

Arrival and departure on time is awesome.

### 1/5 — Wtf are these prices!?

*2026-05-28, version 4.106*

$10.75 to go across the river? The NYC ferry is $3. What a waste of infrastructure.

### 2/5 — Doesn’t show schedules

*2026-04-04, version 4.106*

Doesn’t show schedule

### 5/5 — Employees

*2026-02-24, version 4.106*

I am not where do you find these amazing guys to work for you because I am telling you top notch people. Thank you for excellent service always

### 2/5 — Wrong schedules

*2026-02-19, version 4.106*

Port Imperial to BPT schedules are wrong/not followed. Had to wait for 30 mins

### 1/5 — Still Archaic

*2026-01-28, version 4.106*

For a transportation service that has been operating for decades, the NY Waterway app is surprisingly outdated and unreliable when it comes to real-time communication. The app is not useful for timely service updates or notifications. When there are service disruptions, alerts and text messages often arrive after the issue has already occurred, making them ineffective for commuters who rely on accurate, real-time information to plan their trips. There also appears to be a breakdown in customer support. When tickets malfunction or service issues are reported through the app or by email, there is rarely—if ever—a response. NY Shuttle buses are terrible. This leaves customers without answers or accountability. This morning, there are known issues on my route, yet there are still no updates in the app. That lack of communication forces riders to find alternative transportation on their own. Today, I’ll be taking the NJ bus instead.

For a company with such a long-standing presence in the region, it’s disappointing that no meaningful investment has been made to modernize this app or improve customer communication. Commuters deserve real-time updates, responsive support, and a system they can actually depend on.

### 1/5 — issues

*2025-11-18, version 4.106*

just get api issues so i cannot buy a ticket.

### 2/5 — Subpar

*2025-11-13, version 4.106*

Slow. Doesn’t remember the last selection of from and to

### 1/5 — Freeze a lot

*2025-10-31, version 4.106*

I'm using iPhone. The app constantly have bug that force the app to shut down

## Frequently asked questions about NY Waterway

### What does the NY Waterway app do?

This app allows users to purchase NY Waterway ferry tickets digitally and use their smartphone as their boarding pass. It provides secure ticket purchasing, route maps, schedules, advisories, and a bus locator for a convenient travel experience.

### How do I use my phone as a ticket?

Once you purchase your ticket through the app, your phone will serve as your digital boarding pass. You can present your phone to board the ferry, eliminating the need for paper tickets.

### Is my payment information secure?

Yes, all personal information and payment details transmitted through the app are encrypted and stored securely. The app prioritizes user data protection.

### What information is available in the app?

The app provides essential travel information including route maps, ferry schedules, real-time advisories about service changes, and a bus locator to help you connect with complimentary bus services.

### Is this app free to use?

The app itself is free to download and use for purchasing tickets and accessing travel information. The cost is associated with the ferry tickets purchased through the application.

## Version history (last 5 releases)

### 4.106 — 2025-04-16

Bug fix

### 4.092 — 2024-05-28

New York Waterway is excited to release an updated version of the customer mobile app. This new release features the following improvements:
•Wallet Pay support - now pay with Apple Pay on your iPhone
•Bug fixes & usability enhancements

### 4.064 — 2023-06-29

New York Waterway is excited to release the latest version of their customer app. Based on passenger feedback, this new release includes the following updates and bug fixes:
	•	Improved user experience with easier navigation for key menu options
	•	Additional security measures to eliminate the creation of fraudulent accounts
	•	Enhanced features such as history and pass details for a more dynamic customer account

### 2.247 — 2019-09-11

Bug Fixes.

### 2.244 — 2018-07-25

Bug fixes and stability improvements.

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## More apps by Bytemark, Inc.

- [South Shore](https://appshunter.io/ios/app/south-shore/id868220002)
- [MassDOT BusPlus](https://appshunter.io/ios/app/massdot-busplus/id1046116334)
- [UP Express](https://appshunter.io/ios/app/up-express/id1047318820)
- [Breeze Mobile](https://appshunter.io/ios/app/breeze-mobile/id1092622810)
- [Passage: Transit Ticketing](https://appshunter.io/ios/app/passage-transit-ticketing/id1129525054)

All apps by Bytemark, Inc.: https://appshunter.io/developer/925346607

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*