# NYC 311

> New York City government services and information portal. (iPhone/iPad app by Department of Information Technology And Telecomm.)

- Source: https://appshunter.io/ios/app/nyc-311/id324897619 (this page in markdown: same URL + `.md`)
- Developer: [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622)
- Category: Utilities
- Price: Free
- Rating: 3.10/5 from 421 App Store ratings · 133 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 101 MB
- Languages: American English
- Released: 2009-08-12
- Data updated: 2026-08-19
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nyc-311/id324897619/reviews.md

## What is NYC 311?

The NYC311 App is your on-the-go, one-stop shop for New York City government services.

Download the app to:
- Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule.
- Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more.
- Track Service Requests. See the latest status of your requests all in one place.
- Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.

## Key features

- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications

## What do users think of NYC 311?

Overall sentiment: negative

**Pros**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use
- 👍 Intuitive and easy to use
- 👍 Useful for reporting issues

**Cons**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved
- 😞 Lack of accountability from city agencies
- 😞 Limited functionality
- 😞 Links to external websites instead of in-app reporting
- 😞 No follow-up on reported issues
- 😞 Not user-friendly after updates
- 😞 Poor responsiveness from city agencies
- 😞 Redirects to website instead of in-app reporting
- 😞 Requests often closed without action
- 😞 Useless app, no real results

**Commonly reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Most requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints

## Recent user reviews (10 of 133)

All indexed reviews: https://appshunter.io/ios/app/nyc-311/id324897619/reviews.md

### 2/5 — Address field on HPD

*2026-07-07, version 5.22.0*

The address field is not being accepted when clicked on. The field remains frozen

### 1/5 — Useless

*2026-06-21, version 5.22.0*

This doesn’t work at all.

### 1/5 — Junk app for reporting problems

*2026-06-21*

I want to report a pothole. Why can’t I just take a picture and give you the pothole address? Instead, you ask me my home address, my email, my phone number. That’s too much and no one has the patience to fill out. A pothole is a pothole, it doesn’t matter who report it.  All you need is a picture and location. Please make it simpler.  The pothole in my neighborhood has been there for 2 months and no one is bothering to take a look. Even the traffic police, the one who gives parking ticket didn’t do anything. What a shame.

### 1/5 — Trash app

*2026-06-18, version 5.22.0*

The app is trash no with no accountability from the agency you report the complaint they take forever to respond.

### 1/5 — Useless

*2026-05-18, version 5.20.0*

App redirects to the website where you have to start your request from scratch. This app is useless. Fix it.

### 1/5 — 43rd precinct ignores complaints

*2026-05-12, version 5.20.0*

They’re lenient towards whites and blacks letting them get away with having loud barking and whining dogs every night from 10pm-7am which is violation of noise code, People are trying to sleep!!!

### 2/5 — Used to be good

*2026-04-05, version 5.19.0*

I used to report pothole with one click through the app now if you try to report pothole you’ll be directed to DOT Website. And you have to fill out a form

### 1/5 — Useless

*2026-04-05, version 5.19.0*

Can’t file a complaint due to unable to input an address.

### 1/5 — App is useless

*2026-03-31, version 5.18.3*

You can no longer easily submit a complaint in the App. It kicks to the website that has a never ending link tree saying "you can submit a complaint" but with no ability to do so. What a joke!!

### 1/5 — No good

*2026-03-07, version 5.18.3*

311 is a joke!  The complaints gets closed within seconds of the submission saying the issue did not warrant a summons.

## Frequently asked questions about NYC 311

### What does the NYC 311 app do?

The NYC311 App serves as a central hub for New York City government services. It allows users to stay informed about city services, report neighborhood problems, and track the status of their service requests.

### What kind of problems can I report with the app?

You can easily file Service Requests for a variety of neighborhood issues, including noise complaints, illegal parking, dirty sidewalks, and many other concerns.

### Is the NYC 311 app free to use?

Yes, the NYC311 App is completely free to download and use. There are no in-app purchases or advertisements.

### What information can I get updates on?

The app provides daily status updates for Alternate Side Parking, trash collection, and school schedules. You can also receive notifications for any changes to normal schedules.

### How can I track my service requests?

Once you file a Service Request through the app, you can easily track its latest status all in one place within the application.

## Version history (last 5 releases)

### 5.23.1 — 2026-07-30

Minor bug fixes

### 5.23.0 — 2026-07-28

You can now submit a rat or mouse complaint directly on the mobile app.

### 5.22.0 — 2026-06-11

Updated validation process for duplicate service request submissions

### 5.21.0 — 2026-05-28

Improved user experience and app optimization

### 5.20.0 — 2026-04-28

* Updated list of MTA subway lines to choose from in certain service request forms.
* Improved user experience and app optimization.

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All apps by Department of Information Technology And Telecomm: https://appshunter.io/developer/324897622

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*