# NYC ACCESS HRA

> NYC HRA benefits management app for case details, EBT, appointments, and document uploads. (iPhone/iPad app by Department of Information Technology And Telecomm.)

- Source: https://appshunter.io/ios/app/nyc-access-hra/id1185595325 (this page in markdown: same URL + `.md`)
- Developer: [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622)
- Category: Health & Fitness
- Price: Free
- Rating: 4.66/5 from 118,831 App Store ratings · 533 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 97 MB
- Languages: Arabic, English, French, Korean, Russian, Spanish, Chinese
- Released: 2017-03-17
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nyc-access-hra/id1185595325/reviews.md

## What is NYC ACCESS HRA?

ACCESS HRA mobile - your benefits on-the-go! 

View Case Details and EBT Balances
The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status. 

View Appointments
The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet.

View Payments
The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.

Required Documents
The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. You can take a photo of each document or select an image from your camera roll straight from this list. Your history of documents that you have uploaded can be seen on the My Uploads screen. Each document will stay on the list for 100 days.

Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency.

View Accepted Documents
The Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.

Profile Information
The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. If you have a CA or SNAP case, you can only update your profile every 24 hours. If you are only a Fair Fares NYC client, you can update your profile as often as you need.

Additional Information
You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.

ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.

## Key features

- View case status (SNAP/Cash Assistance)
- Check EBT balances
- Track Fair Fares NYC and Access-A-Ride status
- View upcoming and past appointments
- Upload required documents via photo or camera roll
- Receive real-time case notifications

## What do users think of NYC ACCESS HRA?

Overall sentiment: neutral

**Pros**

- 🚀 Convenient and easy to use
- 👍 Saves time compared to in-person visits
- 💡 Ability to upload documents remotely
- 🚀 Quick access to account information

**Cons**

- 🐛 Technical issues with login and document uploads
- 🐛 Inconsistent or delayed updates to account balances
- 👎 Lack of communication with caseworkers through the app
- 🐛 Frequent app crashes and maintenance downtime

**Commonly reported bugs**

- Login failures and account lockouts
- Inability to upload documents successfully
- Discrepancies between app and actual case status
- Delayed or missing notifications about deadlines

**Most requested features**

- Dark mode option
- Integration with caseworker contact information
- Ability to view detailed transaction history
- Streamlined document upload process

## Recent user reviews (10 of 533)

All indexed reviews: https://appshunter.io/ios/app/nyc-access-hra/id1185595325/reviews.md

### 5/5 — Easy to apply

*2026-08-22, version 4.6*

The site is user friendly and straightforward!

### 5/5 — Good

*2026-08-21, version 4.6*

Exelente app

### 1/5 — worst

*2026-08-20, version 4.6*

worst app ever

### 1/5 — Uploading documents

*2026-08-20, version 4.6*

There is no button on here to upload documents. Having problems

### 3/5 — I have a saving issue

*2026-08-20, version 4.6*

Hi, I love this app it is very easy to use. Everything is right there in your phone. However I have an issue with saving my info when being put in. I want to be able to put the information that’s made to stay in once added. In my opinion that glitch is something a lot of people do not want to do every time they have to open the app.

### 1/5 — No response

*2026-08-18, version 4.6*

Unhappy with the slow response to my request for Medicaid no update on the site

### 1/5 — They won’t fix server error

*2026-08-18, version 4.6*

I lost my benefits because of this app. I contacted tech support but they did absolutely nothing to help. I couldn’t upload documents so they kicked me off SNAP.

### 1/5 — Cannot link to house

*2026-08-18, version 4.6*

It won’t let me link to my apartment

### 5/5 — Thankfulness

*2026-08-18, version 4.6*

Im so happy NYC ACCESS HRA has this App it saves so much time because who wants to call and never get through and who wants to go to a HRA branch and wait on a line so yes this App was a great idea

### 1/5 — City does not care about its people

*2026-08-17, version 4.6*

The apps don’t work. The phone and website sends you to the app. People are stuck. Why are you taking our tax money and not doing your jobs?

## Frequently asked questions about NYC ACCESS HRA

### What can I do with the NYC ACCESS HRA app?

The app allows you to view the status of your SNAP or Cash Assistance case, check your EBT balance, track your Fair Fares NYC or Access-A-Ride status, view upcoming and past appointments, and upload required documents. You can also receive real-time notifications about your case.

### How do I upload documents to the app?

In the Required Documents section, you can take a photo of each document or select an image from your camera roll. The app will show your history of uploaded documents, and each document remains on the list for 100 days. Ensure uploaded documents are of good quality for agency review.

### Is the NYC ACCESS HRA app free to use?

Yes, the NYC ACCESS HRA app is completely free to download and use. There are no subscription fees or in-app purchases required to access its features.

### What languages does the app support?

The app is available in multiple languages to serve a diverse user base. These languages include English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.

### How do I check if my uploaded documents were accepted?

You can check if the agency accepted your submitted documents by visiting the 'My Documents' section within the app. Only documents listed in this section have been accepted by the Agency. Accepted documents remain on the list for 60 days from the acceptance date.

## Version history (last 5 of 5)

### 4.6 — 2025-11-01

Minor bug fixes and enhancements.

### 4.4 — 2024-10-19

Minor bug fixes and security enhancements.

### 4.2 — 2023-12-09

Minor bug fixes and enhancements

### 3.6 — 2023-08-26

You can now use NYC ACCESS HRA to return documents for your Medicaid or MSP Application.

### 3.5 — 2023-04-15

Minor bug fixes and enhancements.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*