# NYC ACCESS HRA — user reviews > 540 indexed App Store user reviews of NYC ACCESS HRA by Department of Information Technology And Telecomm, rated 4.66/5 from 118,831 ratings. - Source: https://appshunter.io/ios/app/nyc-access-hra/id1185595325/reviews - App overview in markdown: https://appshunter.io/ios/app/nyc-access-hra/id1185595325.md - Rating breakdown: 5★ 98,067 · 4★ 7,020 · 3★ 2,965 · 2★ 1,489 · 1★ 5,412 ## What do users think of NYC ACCESS HRA? Overall sentiment: neutral **Pros** - 🚀 Convenient and easy to use - 👍 Saves time compared to in-person visits - 💡 Ability to upload documents remotely - 🚀 Quick access to account information **Cons** - 🐛 Technical issues with login and document uploads - 🐛 Inconsistent or delayed updates to account balances - 👎 Lack of communication with caseworkers through the app - 🐛 Frequent app crashes and maintenance downtime **Commonly reported bugs** - Login failures and account lockouts - Inability to upload documents successfully - Discrepancies between app and actual case status - Delayed or missing notifications about deadlines **Most requested features** - Dark mode option - Integration with caseworker contact information - Ability to view detailed transaction history - Streamlined document upload process ## Newest reviews (12 of 540) ### 2/5 — Unable to retrieve e-notices *2026-08-25, version 4.6* Notices are not downloading ### 3/5 — Better options *2026-08-24, version 4.6* This app needs update and better options for example if you need a letter it should be automated and if you want to submit documents it be possible with out a cap ### 3/5 — I have a saving issue *2026-08-20, version 4.6* Hi, I love this app it is very easy to use. Everything is right there in your phone. However I have an issue with saving my info when being put in. I want to be able to put the information that’s made to stay in once added. In my opinion that glitch is something a lot of people do not want to do every time they have to open the app. ### 1/5 — There have some wrong on this app *2026-08-15, version 4.6* Some operations are just one step away from completion, but then the webpage link fails and cannot be reconnected by refreshing. ### 1/5 — Keeps crashing *2026-08-15, version 4.6* Had to delete and redownload the app because it keep stalling out ### 1/5 — Thanks *2026-08-14, version 4.6* I’m waiting for my food stamps. I didn’t get my food stamps. June and I didn’t get my food stamps September. What’s going on? I wanna do fair. ### 1/5 — Me *2026-08-12, version 4.6* Worthless app unable to help anyone even via phone interviews are missed too in the system it’s all worthless and people sufer due to this. ### 1/5 — It is very very basic. *2026-08-11, version 4.6* It is very very basic. It says your Medicaid case has been “deferred” submit documents. It doesn’t say which documents need to be submitted. ### 4/5 — Me gusta *2026-08-11, version 4.6* Aquí veo como va mi caso ### 1/5 — Couldn’t use *2026-08-11, version 4.6* Says I have a balance by don’t work ### 1/5 — Keeps removing cases *2026-08-10, version 4.6* Constantly having to read my cases app is trash ### 1/5 — The app won’t let me sign in *2026-08-09, version 4.6* It keeps saying request time out ## Most critical reviews (10 lowest-rated) ### 1/5 — Not updating *2026-08-25, version 4.6* Applied cant upload ### 1/5 — App Never Works *2026-08-25, version 4.6* This app is very buggy. When you want to tap on the information you need, there’s always a hard time because the system is always down. And my paperwork always shows late. ### 1/5 — Medicaid *2026-08-24, version 4.6* Paperless I can never update paperless when I do it rejects it. I can’t update to email. I can’t connect all my cases. It’s a nightmare I try I can’t. I was now. I don’t even know if I still have benefits and anytime I try to call. no one answers the phone. ### 1/5 — Awful. Just use desktop *2026-08-24, version 4.6* The app is buggy. Constantly redirects you to their web page anyway. Plus the phone numbers they tell you to call are 100% useless. It’s never the right extension. Save your time and go in person this app has screwed me over for 6 years now ### 1/5 — worst *2026-08-20, version 4.6* worst app ever ### 1/5 — Uploading documents *2026-08-20, version 4.6* There is no button on here to upload documents. Having problems ### 1/5 — No response *2026-08-18, version 4.6* Unhappy with the slow response to my request for Medicaid no update on the site ### 1/5 — They won’t fix server error *2026-08-18, version 4.6* I lost my benefits because of this app. I contacted tech support but they did absolutely nothing to help. I couldn’t upload documents so they kicked me off SNAP. ### 1/5 — Cannot link to house *2026-08-18, version 4.6* It won’t let me link to my apartment ### 1/5 — City does not care about its people *2026-08-17, version 4.6* The apps don’t work. The phone and website sends you to the app. People are stuck. Why are you taking our tax money and not doing your jobs? ## Most praised reviews (10 highest-rated) ### 5/5 — Muy buena las ayudas *2026-08-26, version 4.6* Excelente ### 5/5 — Easy to apply *2026-08-22, version 4.6* The site is user friendly and straightforward! ### 5/5 — Good *2026-08-21, version 4.6* Exelente app ### 5/5 — Thankfulness *2026-08-18, version 4.6* Im so happy NYC ACCESS HRA has this App it saves so much time because who wants to call and never get through and who wants to go to a HRA branch and wait on a line so yes this App was a great idea ### 5/5 — Nkbkbivg *2026-08-14, version 4.6* Bjbub ### 5/5 — Unreal *2026-08-14, version 4.6* The app is saying it can’t identify the very same phone I have had for the past three years smh ### 5/5 — Upload *2026-08-13, version 4.6* Using the app is very helpful it takes away from you having to go in person and taking the day off work. I just wish that they were more calls to verify yes, your stuff has been uploaded. Call the help center is useful. I just don’t like the waiting. Period. Sometimes you could wait on the phone for one hour. ### 5/5 — RMen316 *2026-08-10, version 4.6* This app gives you the best functions to submit your documents. ### 5/5 — Helpful *2026-08-04, version 4.6* This app makes it easy for people with disabilities and working families Thank you very much ### 5/5 — Horrible *2026-08-03, version 4.6* Horrible customer service! Been waiting on food stamps for a month! Tired and hungry --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*