# NYC Ferry — user reviews > 195 indexed App Store user reviews of NYC Ferry by Hornblower Cruises & Events, rated 4.90/5 from 53,436 ratings. - Source: https://appshunter.io/ios/app/nyc-ferry/id1225258864/reviews - App overview in markdown: https://appshunter.io/ios/app/nyc-ferry/id1225258864.md - Rating breakdown: 5★ 50,341 · 4★ 2,701 · 3★ 168 · 2★ 57 · 1★ 169 ## What do users think of NYC Ferry? Overall sentiment: neutral **Pros** - 🚀 Efficient and convenient - 🚢 Great ferry experience - 👍 User-friendly app - 💰 Affordable transportation - 🌉 Beautiful views and scenery **Cons** - 🐛 Crashes and glitches - ⏱️ Unreliable and late schedules - 💳 Payment issues and overcharging - 🗺️ Confusing navigation and trip planning - 🚫 Lack of customer support **Commonly reported bugs** - App freezing and crashing - Inaccurate schedules and route information - Payment processing errors - Compatibility issues with newer devices - Login and account management problems **Most requested features** - Improved trip planning and route optimization - Real-time service updates and delay notifications - Ability to change account information - More ferry routes and increased frequency - Better integration with other transportation apps ## Newest reviews (10 of 195) ### 3/5 — Needs Improvement *2026-08-09* Tonight I attempted to take the last ferry from DUMBO to North Williamsburg and it was a complete mess. Dozens of tourists were in the wrong lines as for most people ERA and ERB is confusing and they need more guidance. Once the ferry came it was at near-capacity and only a handful of people could get on. NYC Ferry should extend its weekend hours in the summer to avoid scenarios like these. Even worse was that once the ferry left many tourists had no idea that was the last ferry (clearly marked in app) and workers would not communicate that fact. This experience makes me less likely to ride and support the current ferry system contractor as a NYC tax payer. Ultimately, I want a refund for my ticket as I was unable to take the ferry. ### 4/5 — Charging Place at Docks Needed *2026-07-08, version 5.9.2* App is good but all ferry docks need places to charge devices ESPECIALLY because it’s how most tickets are shown ### 2/5 — No account? *2026-06-21, version 5.9.2* Have not yet used the app…because w/o signing up for an account it’s totally useless. One cannot review schedules, fares, policy, or do anything at all with it until an account is created. GROAN ### 5/5 — Luxury travel *2026-05-17, version 5.9.0* The NYC Ferry is the premium way to travel through the boroughs of NYC. With its amazing scenic routes and affordability for everyone I can’t think of a better way to experience the city of New York. ### 5/5 — My favorite public transportation app *2026-05-11, version 5.9.0* Or maybe any transportation app. Accurate info and has simple UI ### 5/5 — Weather *2026-05-01, version 5.9.0* In cold weather or rain we need some type of shelter ### 5/5 — Great app *2026-04-20, version 5.9.0* Helpful ### 5/5 — Amazing views *2026-04-19, version 5.9.0* Such beautiful sightseeings and and enjoyable experiences on these little boats. And almost for free. Great destinations. ❤️✅ ### 5/5 — No refund *2026-04-04, version 5.9.0* They tell us to activate the tickets before boarding the boat. Only to say they’re at full capacity when they get to us. What kind of broken system is this? ### 5/5 — Ferry nice *2026-03-25, version 5.8.9* The ferry service is very convenient and well run. ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs UI Testing *2026-08-14, version 5.9.3* I am begging the developers to ask a random person on the street to use the app, observe them trying to use it, and use that to fix the app. Very unintuitive. ### 1/5 — Malo *2026-08-10, version 5.9.3* Nuestra experiencia con New York Ferries fue muy decepcionante y, sinceramente, sentimos que la situación se manejó con muy poca consideración hacia los pasajeros. Estábamos haciendo un recorrido y, al llegar a la última parada, debíamos tomar ESE MISMO BARCO para regresar al punto de partida donde habíamos comprado nuestros boletos. En ese momento estaba lloviendo extremadamente fuerte y había una tormenta eléctrica. Viajábamos con niños y explicamos al personal que ya teníamos nuestros boletos y códigos de barras en el celular. Les pedimos, por favor, que nos permitieran permanecer dentro del barco y simplemente escanear nuestros boletos allí, ya que de todas maneras íbamos a volver a subir al mismo barco. A pesar de las condiciones climáticas, nos obligaron a bajar. No solamente a nosotros: hicieron bajar a todos los pasajeros, formar una fila afuera bajo la fuerte lluvia, escanear nuevamente los códigos de barras y después volver a subir AL MISMO BARCO del que acabábamos de bajar. Terminamos completamente mojados, incluyendo los niños, en medio de una tormenta eléctrica, por un procedimiento que perfectamente podría haberse realizado sin exponer a los pasajeros a esas condiciones. Entendemos que existan procedimientos y controles de boletos, pero también debería existir sentido común, flexibilidad y consideración por la seguridad y el bienestar de los pasajeros, especialmente cuando hay niños y condiciones meteorológicas severas. Fue una experiencia innecesariamente desagradable y esperamos sinceramente que New York Ferries revise este procedimiento para evitar que otras familias tengan que pasar por una situación similar. ### 1/5 — Payment issues *2026-07-25, version 5.9.2* Terrible app. The payment randomly fails from time to time, temporarily charging the credit card but not allowing to buy the ticket. This is an ongoing issue for over a year that has not been fixed yet. ### 1/5 — Terrible UX *2026-07-24, version 5.9.2* The navigation and orientation of this app for ferry schedules is Terrible. It should be rebuilt. ### 1/5 — Expires *2026-07-12, version 5.9.2* I love taking the ferry in nyc but the fact that the tickets expire after 3 months is so arbitrary and frankly just theft. ### 1/5 — Phone registration is not working *2026-07-02, version 5.9.2* They ask email right after, why tf you even need that? Just give me the phone option ### 1/5 — don’t buy bulk tickets *2026-06-20, version 5.9.2* beware: the ferry does not run often enough to keep up with demand so you will find yourself waiting an hour for the next boat when they show up and can only let on 3 people. then when you ultimately have to find another way to reach your destination, because the next boat can only fit one more person, and now after 2.5 hours you’re the 5th person in line which is not good enough, you’ll realize it’s much more difficult to use those bulk tickets you bought than you initially thought. over the years i’ve spent more than $100 in unused ferry rides because they expire after 3 months. this ferry system is nyc’s biggest tease ### 1/5 — Total Garbage *2026-04-30, version 5.9.0* Offline tickets don’t work and for some reason the app consumes insane amounts of data (10G in 2 weeks), more than my YouTube or FaceTime usage. ### 1/5 — Apple Pay not Working *2026-04-27, version 5.9.0* This app left me stranded on my way to Governors Island because I cannot buy a ticket via Apple Pay. It worked before, but seems like it does not anymore. ### 1/5 — Not User Friendly *2026-03-26, version 5.8.9* This app does a terrible job detailing the routes of the ferries. The NYC Ferry is so great but the app in no way makes it user friendly- needs much better maps and route descriptions. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-08-18, version 5.9.3* Great! ### 5/5 — Wow *2026-08-02, version 5.9.3* My family walked down to get on the ferry. I like that fact that the bottom part had AC/refreshment. We went to the top. So that we. Would take pictures. So much fun!!! ### 5/5 — Best Service in NYC *2026-07-22, version 5.9.2* Thank God for the ferry and those who work it! You make experiences great! ### 5/5 — Great service *2026-07-19, version 5.9.2* Lacks synchronisation with SIR Staten Island need AI to make a time table which is in synch ### 5/5 — Ride to Work *2026-07-16, version 5.9.2* It was so wonderful the fact that I was able to see an amazing view of New York and I was able to see the Statue of Liberty and almost forgot that I was going to work. I almost missed my stop. It was so amazing. Definitely should check it out. ### 5/5 — Cheap fabulous adventure *2026-07-10, version 5.9.2* Best deal in town!!!! ### 5/5 — Amazing *2026-07-08, version 5.9.2* Great app super easy super helpful ### 5/5 — Ease of use. *2026-07-05, version 5.9.2* Very intuitive and easy to use, drop down the map or choose a pier easy to find departure times. Best way to see NYC ! ### 5/5 — NYC Ferry *2026-06-30, version 5.9.2* Great boat to get into city ### 5/5 — Great public transportation *2026-06-13, version 5.9.2* This app is great to get updates on all the new cool ferry events and you will know when the ferry is not running. And this app helps you know exactly when the ferry is coming --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*