# NYC Pay or Dispute — user reviews > 847 indexed App Store user reviews of NYC Pay or Dispute by City of New York - Department of Finance, rated 4.73/5 from 458,865 ratings. - Source: https://appshunter.io/ios/app/nyc-pay-or-dispute/id1198015583/reviews - App overview in markdown: https://appshunter.io/ios/app/nyc-pay-or-dispute/id1198015583.md - Rating breakdown: 5★ 372,608 · 4★ 23,467 · 3★ 7,851 · 2★ 2,675 · 1★ 15,900 ## What do users think of NYC Pay or Dispute? Overall sentiment: neutral **Pros** - 💳 Convenient payment options - 🗓️ Easy to check and pay tickets - 📷 Ability to upload photos for disputes - 🔍 Helpful license plate lookup feature **Cons** - 🐛 App crashes and glitches - 🤔 Confusing dispute process - 📁 Restrictive image format requirements - 🤖 Lack of transparency in ticket processing **Commonly reported bugs** - Tickets not appearing in the app - Camera feature not working properly - Inability to complete dispute forms - Inconsistent app performance **Most requested features** - Ability to save payment information - More user-friendly dispute submission - Real-time ticket status updates - Integration with other parking apps ## Newest reviews (11 of 847) ### 3/5 — Photo *2026-08-29, version 5.8* I could not upload a photo from my phone. ### 2/5 — Something wrong? *2026-08-28, version 5.8* Why it said request failed when I search my ticket ### 3/5 — Dispute challenges *2026-08-27, version 5.8* Please increase the image MB to 15 so a picture can actually be included. Please remove the sms and phone number request so an error is not obtained when an attempt to submit the complaint is completed. Thank you ### 5/5 — Angela *2026-08-23, version 5.8* Amazing besides a ticket there’s a service fee!! Welcome to New York! ### 5/5 — Ed *2026-08-21, version 5.8* Much easier than anticipated. Thks ### 5/5 — Nice app *2026-08-21, version 5.8* Life easier ### 5/5 — Muy bueno *2026-08-20, version 5.8* Me gusta ### 5/5 — Excelente *2026-08-20, version 5.8* Excelente ### 5/5 — Violation dispute *2026-08-18, version 5.8* This was such a great essay sight to navigate mthrough. Thank you, Anna ### 5/5 — Payment *2026-08-18, version 5.8* Very easy ### 5/5 — Multa *2026-08-18, version 5.8* Muy rápido excelente ## Most critical reviews (10 lowest-rated) ### 1/5 — Refusal to send code *2026-09-01, version 5.8* I was not getting the code despite trying multiple times with different devices and browsers ### 1/5 — Unjustified Ticket *2026-08-30, version 5.8* I received the summons for not displaying a parking receipt, but in fact had paid for that time via the app. I submitted the evidence after receiving a ticket and it was rejected. I submitted the evidence once again through the appeal method and it was once again rejected without explanation. I was left with no recourse, and out of no choice have now paid for parking via the App and then $65 for the baseless summons. I wish there was someone to talk to and rectify this. ### 1/5 — Dispute A Ticket *2026-08-28, version 5.8* Unable to dispute, getting error 251 ### 1/5 — Buggy sometimes *2026-08-28, version 5.8* Idk if it’s the app owners doing it but it don’t let You summit the disputed ticket sometimes. ### 1/5 — Hard to find tickets or edit dispute note *2026-08-27, version 5.8* While this app is promising the implementation leaves a lot to be desired. - it is hard find tickets in the system and there is no clear way to keep track of which tickets are associated with your user account once they are found and added to the system - the barcode scanner component is very sensitive so a ticket which may have been crumpled or wrinkled because of exposure to rain does not scan reliably - the surcharges added to anything but bank transfer ($2.70) are much higher than what shop in the area charge and the app does not indicate that until users are at the final stage of the payment at which point they have to cancel the payment and select a different payment method Very promising idea but very poor user experience. ### 1/5 — Cannot pay my ticket amount *2026-08-25, version 5.8* I couldn’t even pay what I owe ### 1/5 — Make it easier bro *2026-08-21, version 5.8* Just add google and Apple Pay ### 1/5 — Scammers *2026-08-21, version 5.8* City is scammers ### 1/5 — Aprovechados *2026-08-18, version 5.8* Entiendo porque cuando uno quiere pagar un ticket, acá le cobran a uno tanta cosas por pagarlo no tienen suficiente ya por colocar tickets que no son injustificados a la gente ### 1/5 — Poor dispute system *2026-08-17, version 5.8* Dispute system is poor a family trip turn to a fine was no where bus stop and it was New Year’s Eve hotel Told me to park out front and I send pics but they denied my evidence ## Most praised reviews (10 highest-rated) ### 5/5 — Feeel soooo good 🤥 *2026-08-30, version 5.8* Good ### 5/5 — Best ever *2026-08-28, version 5.8* Fast and secure, easy to use. ### 5/5 — Payment *2026-08-28, version 5.8* Add Apple Pay to app. ### 5/5 — Very good app *2026-08-28, version 5.8* 😊😊😊 ### 5/5 — Muy buena *2026-08-28, version 5.8* La mejor aplicación para pagar y disputar, tus multas de tránsito ### 5/5 — good app *2026-08-27, version 5.8* thanks for making this app ### 5/5 — Easy to use *2026-08-27, version 5.8* Why can’t the DOB be like this for violations ### 5/5 — EZPay *2026-08-27, version 5.8* NYC Life ### 5/5 — Easy and efficient *2026-08-24, version 5.8* Get a ticket, go on app to pay, in the clear, super easy!! Highly recommend ### 5/5 — 💨 *2026-08-23, version 5.8* This app is easy n fast --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*