# NYCM Insurance — user reviews > 20 indexed App Store user reviews of NYCM Insurance by NYCM Insurance, rated 3.10/5 from 52 ratings. - Source: https://appshunter.io/ios/app/nycm-insurance/id548614248/reviews - App overview in markdown: https://appshunter.io/ios/app/nycm-insurance/id548614248.md - Rating breakdown: 5★ 20 · 4★ 3 · 3★ 3 · 2★ 12 · 1★ 14 ## Most critical reviews (10 lowest-rated) ### 1/5 — Oof. *2026-04-28* I got a cancellation letter in the mail. The only reason why I was sent this letter is because I thought I had taken care of all of my payment details in the app. As it turns out, because I have to manually add each policy to my account in the app, I missed one. This doesn’t make any sense. Why should I, the customer, have to add each policy manually? Shouldn’t NYCM know which policies I have? On top of this, even if I have the policies added, it’s incredibly confusing to set up automatic payment. No app made in 2026 should function like this. **Developer response:** Hi, We are sorry for the frustration and confusion here. Policies do need to be added manually in the app, and we understand that isn’t ideal. We are working to improve this experience. Please email: customerrelations@nycm.com if we can help resolve this for you. Best, Customer Relations Team ### 1/5 — Latest update broke it *2025-12-05* Can’t login app just keeps spinning **Developer response:** Hi, We are sorry to hear you are having difficulty. Please try a reboot. If that does not help, please reach out to us at: customerrelations@nycm.com and provide your name and policy number so we can check this out for you. Thanks for reaching out. Customer Relations Team ### 1/5 — Standard configuration only *2025-11-02* Will not run now getting only can run standard configuration **Developer response:** Hi, Thank you for letting us know you are having difficulty. Please provide your name and policy number in an email to: customerrelations@nycm.com so we can look into this and assist you. Best, The Customer Relations Team ### 1/5 — Trash *2025-10-07* Can’t log in. One attempt is apparently too many and it locks me out every time I try. They have no problem taking my money but I can’t look at my policy. What a joke! For what they charge for insurance now, they should be able to afford a better app. **Developer response:** Hi, We’re sorry to hear you are having difficulty with the app. We’d like to help. Please reach out to us at: customerrelations@nycm.com with your name and policy number so we can look into this and assist. Best, The Customer Relations Team ### 1/5 — The worst *2025-09-05* Terrible App! Payment portal is impossibly difficult - a waste of time. A simple thing, made unnecessarily difficult! **Developer response:** Hi, I,m sorry to hear you have been having difficulty with the payment options. Please send me the specifics at: customerrelations@nycm.com or call our customer service department at 1-800-234-6926. We would be glad to assist you. The Customer Relations Team ### 1/5 — cant sign in *2025-03-18* says tried to sign in too many times, cant sign in. Wasted an hr on the phone for them to tell me theres nothing they can do. Junk. **Developer response:** I’m sorry you are having difficulties. I would be glad to assist you. Please email me at: customerrelations@nycm.com and provide your name, phone number and policy number. Once I have located your policy I can look into your account. Thank you for reaching out. Best, The Customer Relations Team ### 1/5 — Worst app ever *2025-03-14* So complicated and when you try paying, it always says we are paying more than the balance. Can't use the app at all. The website was the best till they now ask for a code but there is no way to get a code. My last year with NYCM. **Developer response:** Hi, I am so sorry to hear you are having difficulties with the NYCM app and I would like to help. Please reach out to me on FB Messenger or email me at: customerrelations@nycm.com. Be sure to provide me with your name and policy number so I can look into this for you. I look forward to assisting you. Best, The Customer Relations Team. ### 1/5 — App is a Joke *2024-04-24* This app is joke, can’t do simple things like email your id cards or policy or share to say gmail when you try there is nothing to attach. With today mobile tech this shouldn’t be a issue. **Developer response:** Hi, Thank you for reaching out. I’m sorry if you are having difficulty with the NYCM app. When you sign in, right on the home page is a box that says “ID Cards”. When you click on it you are immediately taken to your ID cards. Click “view PDF” and you can forward via text or email. If you need any further assistance please call 1-800-234-6926 and either customer service or customer relations can assistance you. You can also email us at : customerrelations@nycm.com. We look forward to assisting you. Best, The Customer Relations Team ### 1/5 — The worst *2023-01-17* I spent 3 minutes listening to the main number begging me to download this app while i was trying to reach a representative. I. The time it took me to wait on hold, i was able to download this app and give it the bad review it deserves. Thanks **Developer response:** Hi, I am so sorry to hear you had difficulty getting through to us. We are always working to minimize wait time on the phone but certain times of day are busier than others. In addition to our 1-800 # please feel free to reach out to us at: customerrelations@nycm.com. Best, The Customer Relations Team ### 1/5 — Junk app, NYCM should be embarrassed! *2022-02-25* What a nonsensical and amateurish app for people to use. I tried three times to create an account and all three times I hit a brick wall. I entered all of my account information and the “submit” button wouldn’t work. I appreciate the reasonable rates but if you are going to have an app, put some money into it so it functions. It would be better if this foolish app were never put in the App Store! ## Most praised reviews (10 highest-rated) ### 5/5 — Straight Forward App *2021-02-20* Like that it is simple. User friendly. I do not have to click, click, click to find subject matter. Thank you ### 5/5 — Easy to make changes *2019-09-19* It is nice to be able to make a payment, update my email address, home address, and view my claim history. ### 3/5 — Help *2025-07-24* Im getting an error when I try to log in on the app but not on the website **Developer response:** Hi, I apologize for not seeing this message. Were you able to get this issue corrected? If not please reach back out so we can assist you. Best, The Customer Relations Team ### 3/5 — This app could be better *2017-02-01* It's not a bad app but if you allowed the smart phone to auto fill in the passwords they would be a lot better ### 2/5 — No autofill no paste *2025-10-08* App won’t work with OS 26.1 **Developer response:** Hi, Thank you for reaching out. Please send your name and policy number to: customerrelations@nycm.com so we can assist you. Best, The Customer Relations Team ### 2/5 — App needs updating *2025-01-17* My major concern with the app is that it will neither allow me to set up nor update notifications. Honestly the app becomes pointless without these. **Developer response:** Hi, Both the website and app allow you to set up as well as change notifications. Look for “settings”- one of the drop downs under settings is “notifications”. There are several options that allow you to send email or text notifications on any of your policies. Any time you see a dropdown arrow “v” there are more options to be found. If you need further assistance with any of this, please call 1-800-234-6926 and ask for Customer Relations or email us at: customerrelations@nycm.com. We will be glad to assist you. Best, The Customer Relations Team ### 2/5 — It could be better *2023-03-12* Positive: -It does provide option to make a payment and see payment history. -you can see ids To be improved: -app provides 80 pages long PDF file if you want to see a policy details. It would be much user friendly if we can view details about drivers, cars, coverage in interactive sections. Would be nice to be able add/remove car, driver modify other information. Would be nice to read what each coverage option means. **Developer response:** Hi, Thank you for your valuable feedback. We continue to gather insight from our customers in order to make improvements to provide the best experience possible. We look forward to hearing more from you. Best, The Customer Relations Team ### 2/5 — 4.0 is going backwards and buggy *2022-02-01* Not sure what problem this new app is solving each version becomes less functional around managing and scheduling payments which is my primary use. Scheduling a payment didn’t work, the date selector was ignored. No option to pay off balance only minimum payment without going and looking up balance and modifying amount. ### 2/5 — Can’t print *2021-11-26* I no longer have the option to print my ID cards. Not convenient at all ### 2/5 — Not very good *2017-12-21* The app essentially links you to a browser version of their site and isn’t optimized for mobile. There’s no autofill or “remember me” option, let alone touchID. The problem really is that the app isn’t intuitive at all and doesn’t really anything that the browser doesn’t. It has a lot of potential but NYCM would need to invest into this more. I think that this kind of technology, this day and age, is really essential to running a business of any kind - but especially one that caters to customers directly such as NYCM. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*