# NYDocSubmit — user reviews > 179 indexed App Store user reviews of NYDocSubmit by New York State Office of Information Technology Services, rated 4.83/5 from 25,625 ratings. - Source: https://appshunter.io/ios/app/nydocsubmit/id1433968438/reviews - App overview in markdown: https://appshunter.io/ios/app/nydocsubmit/id1433968438.md - Rating breakdown: 5★ 22,394 · 4★ 1,439 · 3★ 559 · 2★ 164 · 1★ 298 ## What do users think of NYDocSubmit? Overall sentiment: positive **Pros** - 🚀 Convenient and easy to use - 🚀 Saves time and effort - 🚀 Secure and private document submission - 👍 User-friendly interface - 🚀 Accessible for those without transportation **Cons** - 🐛 Limited document upload options - 🐛 Inability to log out of accounts - 🐛 Inconsistent user experience across devices - 🐛 Difficulty submitting digital documents **Commonly reported bugs** - Camera function issues - Keyboard blocking UI elements - Inconsistent behavior when submitting multiple documents **Most requested features** - Allow document uploads from phone's photo gallery - Implement a chat or messaging feature for quick questions - Enable batch document submission - Add an option to log out of accounts ## Newest reviews (17 of 179) ### 2/5 — Upload *2026-07-30, version 2.1.0* Upload documents is very slow ### 4/5 — Ok, but warns “can take several days’ after you submit :( *2026-07-27, version 2.1.0* Minor bug. It says 1 page submitted if you out in a multi page pdf ### 5/5 — Convenient *2026-06-14, version 2.1.0* Super convenient and easy to use. ### 5/5 — … *2026-06-10, version 2.1.0* Muy complacida ### 5/5 — Love this App *2026-06-09, version 2.1.0* Easy to use ### 5/5 — Outstanding *2026-05-29, version 2.1.0* This was the best experience of my life: as a proud African American women it helps when other proud African American women help me and do their due diligence ### 5/5 — Effective *2026-05-21, version 2.1.0* Thank you for app makes upload easier ### 2/5 — Eeeh *2026-05-19, version 2.1.0* After you submit a picture, you should be able to click on the picture and see what was submitted instead of just some random name of letters and numbers that you guys automatically name it as the client should be able to click that and see what it was they upload ### 4/5 — More Documents *2026-05-12, version 2.1.0* Should be able to upload more documents. There shouldn’t be a size limit in this day and age!!! ### 5/5 — Submit Documents *2026-05-04, version 2.1.0* App was very easy to use. ### 5/5 — Love *2026-05-03, version 2.1.0* Love ### 5/5 — Great *2026-05-01, version 2.1.0* Really easy and very good app to submit papers documents. ### 3/5 — Horrible *2026-04-28, version 2.1.0* Absolutely horrible. I’ve been trying to sign into app to submit docs and it keeps crashing ### 2/5 — Won’t login *2026-04-02, version 2.1.0* Half the time the app doesn’t work right ### 5/5 — Very convenient *2026-03-31, version 2.1.0* This helps because I can’t drive right now. ### 5/5 — Ease *2026-03-31, version 2.1.0* This app and program is incredibly easy to use. ### 5/5 — Document *2026-03-09, version 2.1.0* Its so easy to submit documents and you have proof that you submitted ## Most critical reviews (10 lowest-rated) ### 1/5 — Lousy App *2026-05-11, version 2.1.0* For a state that embezzles, bribes, steals, and lies they sure have a lousy app that hardly works! ### 1/5 — Needs improvement *2026-03-25, version 2.1.0* App wouldn’t let me put in the description of my submitting documents ### 1/5 — No log out option *2026-03-15, version 2.1.0* There is no option to log out of user information ### 1/5 — Not happy *2026-03-03, version 2.1.0* It makes you sign in multiple times & doesnt give you the option to not share your information. ### 1/5 — Terrible *2026-02-18, version 2.1.0* Only lets you download 3 pages at a time. After I did 9 the website wouldn’t open back up after it threw me out. I don’t even know if my papers are gonna successfully go throw. This is so sad for people to have such a terrible site that decides their fate! ### 1/5 — Fair *2025-12-17, version 2.0.6* Have to sign in too many times. ### 1/5 — OTDA NY *2025-09-20, version 2.0.4* They didn’t receive my documents. They are not dependable ### 1/5 — Don’t *2025-09-17, version 2.0.4* Tried to submit something for dss and three times now in a row they never got it so just hand in whatever you need in person ### 1/5 — Not so bad *2025-04-02, version 2.0.3* Do the caseworkers even see what you send? This is great if you can’t get down to the dss office but does it actually work? I guess I’ll find out. I wish there was an area to write WHOM you’re sending these documents to along with case number. I guess it also connects with your NY benefits account too? So I’m guessing they would see IF they looked. I’m weary for now… Update: 4/2/2025- Well, NO ONE looked or read the documents I uploaded. They gave me till the 28th of March. I sent these documents 3/3/25. And NO ONE SAW THEM??!!! What’s the point of this then???!! ### 1/5 — Hopeful *2025-03-03, version 2.0.3* When submitting personal documents digitally: the most efficient format today is PDF. Normally we save our documents in an album (as a photo) or a folder (as a PDF file) on our devices. When needed, an app like this one would allow you to upload these documents effortlessly by accessing the already digital formats — without the need to have them on paper. BUT NO, NOT THIS APP… NYDocSubmit ONLY allows the user to take an actual photo (assuming one has a smartphone or tablet) of a document that can only be on paper — to be able to obtain a clear enough image that renders the result readable. Those users who only have a computer are out of luck. They would have to make a trip to the DSS office just to submit paperwork. But wait a minute: Nowadays most bank statements and utility bills are being pushed and sent digitally. Even your rent statements come in a digital format. So why NYS and the NYDocSubmit app wants to force us to go back to primitive ways to actually PRINT OUT PAPERS — to then take a picture of — that will then be converted back to a digital format anyways. That is clearly making people work double: wasting more energy and trees. The other option that DSS currently lacks is enabling UPLOADS online through the use of a browser. This is the best approach. The person or team who thought out and designed this app clearly failed to do a thorough research, and apparently launched it in a hurry from an empty template. You would think these government officials would hire smart and practical people. Being a tech myself, I could most likely do a better job at it. We already have 95% of our personal documents in DIGITAL FORMAT. Why not simply access our devices (including our computers) and allow us a simple UPLOAD feature ??. It’s the most direct, simple, efficient, and obvious option when submitting documentation. Every other major service does it through both: an app and online. Even the app ratings on the App Store are fake, because no matter how many 1-Stars the app receives, the ratings stay at 4.8 out of 5 making it look like an outstanding app when it really isn’t; and the App Store doesn’t display all the bad ratings the users write. So, kindly update the app and stop wasting our tax dollars on JUNK technologies. ## Most praised reviews (10 highest-rated) ### 5/5 — Efficient *2026-08-21, version 2.1.0* Makes process for application fast and swift. eliminates need to approach physically ### 5/5 — Awesome document upload feature *2026-08-19, version 2.1.0* The document uploading features are awesome and fast and convenient thanks ### 5/5 — Conor Smith *2026-08-18, version 2.1.0* Effective & easy to use ### 5/5 — Good app *2026-07-28, version 2.1.0* Honestly this make life a lot easier to be honest because you can do this from anywhere to submit documents even if u can’t make it too ur local office and nine out of ten time they never have any issues with it they this appt and if they do I personally keep receipts or records of the documents I submit so that way incase it gets lost some how , you can submit ur case or reference number from ur form and they usually don’t have issues finding. ### 5/5 — Use of NYDocSubmit *2026-07-27, version 2.1.0* Easy to use always works never kicks u out or has issues ### 5/5 — NYid tech issues *2026-07-27, version 2.1.0* The excessive amount of tries to connect between my nyid and my benefits.nys then link to this app caused significant delays in my ability to report as requested. ### 5/5 — App Usage *2026-07-23, version 2.1.0* App was very easy to use and very efficient. ### 5/5 — Amazing app *2026-07-18, version 2.1.0* I love this app because it’s quick and easy to use . For people like me who can’t get downtown all the time to turn in paperwork it’s very convenient. Great app ### 5/5 — Document Submission *2026-06-25, version 2.1.0* Fantastic ### 5/5 — Documents *2026-06-15, version 2.1.0* Efficient --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*