# Nykaa Fashion - Shopping App — user reviews > 95 indexed App Store user reviews of Nykaa Fashion by FSN E-COMMERCE VENTURES PRIVATE LIMITED, rated 4.70/5 from 4,577 ratings. - Source: https://appshunter.io/ios/app/nykaa-fashion-shopping-app/id1439872423/reviews - App overview in markdown: https://appshunter.io/ios/app/nykaa-fashion-shopping-app/id1439872423.md - Rating breakdown: 5★ 3,786 · 4★ 488 · 3★ 146 · 2★ 53 · 1★ 104 ## What do users think of Nykaa Fashion? Overall sentiment: negative **Pros** - 💯 Excellent customer service - 👍 Responsive and helpful agents - 🛒 Great product selection **Cons** - 🐛 Buggy app performance - ⏱️ Delayed deliveries - 🤔 Inaccurate product descriptions - 🤯 Fraudulent practices - 👎 Poor return/refund process - 🙄 Rude and unhelpful customer support **Commonly reported bugs** - Unable to add address or proceed with order - Inconsistent product availability and sizing - Payment issues and failed transactions **Most requested features** - Add option to change currency and country - Improve order tracking and delivery updates - Enhance app stability and user experience ## Newest reviews (15 of 95) ### 2/5 — This app is a total disappointment *2026-08-24* I’m genuinely disappointed with my recent experience with Nykaa. I ordered 3 pants on 16 August, and the expected delivery was 18–19 August. Since the delivery date was early, I planned to use these pants for my upcoming trip and didn’t arrange any backup. However, the order was delayed, and when it finally arrived, 2 of the 3 pants were the same color, even though I had ordered 3 different colors. I requested a replacement, and the incorrect pants were collected on 22 August. The replacement was supposed to arrive today, 24 August, but I’m now being told it will be delivered on Wednesday. I’m leaving Delhi tomorrow, so this delay means I won’t be able to use them for my trip. I’ve also tried contacting customer support through both calls and messages, but I haven’t received the kind of assistance or resolution I expected. The repeated delays and lack of proper communication have been very frustrating. I hope Nykaa takes this feedback seriously and improves its delivery and customer support process. **Developer response:** Hi, we’re sorry to hear this and would like to investigate the issue. Please send us your order number via Facebook Inbox so we can assist you further. ### 3/5 — Nykaa *2026-08-04* Nice **Developer response:** Hey, thank you for taking the time to share your feedback. Happy shopping!! ### 1/5 — The worst *2025-10-31, version 3.6.5* Customer support is pathetic And 5SNFSahil_Khan I talked to this guy neither the problem was solved nor I got any relevant response , just RUDE ### 1/5 — One of the Worst Shopping Platform *2025-10-06* I ordered a long coat from Nykaa Fashion with a promised delivery date of 28th September. Today is 6th October and I still haven’t received my order. This delay has caused a major inconvenience, especially because I needed the coat for my business travel today. The customer service is completely unhelpful and unprofessional, they will just waste your time. Every time I contacted them, they put my call on hold for over 10 minutes with no real update or resolution. I’m not sure what goes on during those holds, but the outcome is absolutely zero. No proper communication, no follow-up, no accountability. Because of Nykaa Fashion’s poor service I now have to suffer the consequences and make do without an important purchase I had planned well in advance. I expected better from a platform of this scale. This experience has left me highly dissatisfied, and I’ll make sure I never purchase anything from Nykaa again, I will suggest everyone to reconsider before using Nykaa fashion. **Developer response:** Hi Rashmita, we’re sorry to hear this and would like to investigate the issue. Please send us your order number via Facebook Inbox so we can assist you further. ### 1/5 — Worst customer care *2025-09-28* Customer care doesn’t even read your problem. They have the worst and illiterate staff. **Developer response:** Hi, we’re sorry to hear this. We’d like to understand what went wrong and assist you. Please send us your order number via Facebook Inbox so we can resolve the issue. ### 1/5 — Unprofessional behaviour from the escalation desk and the customer support team *2025-08-09* This is one of the worst applications to deal with. I have raised a return request 10 days back and everyday I have been getting a msg that the delivery partner will come to collect the parcel and within a couple of hours I get a msg that the consignee is unavailable (which is incorrect). When complained about it to the customer support team there was no help provided. In fact the escalation desk is as useless and pathetic as the customer support team. The support team and even the guy who called from the escalation desk had the audacity to disconnect the call when the customer was complaining about the issue faced. Even sent an email to the Grievance team 2 days back but again didn’t get any response yet. Not one person in this organisation is customer centric or even willing to get the issue fixed. Posting it here will also not fix anything but just want the audience to know what kind of service they should expect from Nykaa and its better to look for some other applications which offers good after sale service as well. **Developer response:** Hi Karen, we’re sorry to hear this and sincerely apologize for the delay in response. If this is still unresolved, we would like to investigate the issue. Please send us your order number via Facebook Inbox so we can assist you further. ### 1/5 — Don’t download *2025-07-31, version 3.5.2* Very bad service!! I couldn’t get my money back!! My money was went to my Nykaa wallet and I didn’t even get my money back! It is a very bad scam !! So people please stop using this scammed app! Have a bit shame Nykaa that u are scamming people ### 1/5 — Order was tooo much late *2025-07-16, version 3.5.0* Order was tooo much late ### 3/5 — About my feedback to this website.. *2025-06-24* The app is really excellent without any doubt !! But here I can’t understand how to order anything it was really difficult for me to understand how to order that sooo I hope you and your team would improve these things !! **Developer response:** Hey, thank you for your feedback! We're glad you like the app and sorry for the difficulty in placing an order. We’ll work on improving this. For any help or concerns, we kindly request you to reach out to us at https://bit.ly/3btIteo. Our team will be happy to assist you and ensure your issue is resolved at the earliest. ### 1/5 — Pathetic support and never prefer this app again *2025-06-24* I had order a pair of shoes from NB which are worth 26k, due to a better offer elsewhere I thought of cancelling the order. Since order cannot be cancelled once shipped as per their policy, I thought of cancelling the order when the delivery agent called, and so I did. But later I checked that it’s been marked as delivered in the app, I am confused how they could mark it as delivered when I did not even the share the OTP and refused to accept the order. I spent a lot of time with customer support but none of them assured on a refund saying “the brand has confirmed that the order was delivered”. I don’t understand how they could miss the communication with the delivery company, as a customer I had to contact the delivery agent and confirm that the shipment was never delivered in their app. If it’s delayed even more I would have to raise a complaint in consumer court. This is a case of ignorance and non accountability. This is such a pathetic service, this one experience ruined the whole brand image to me and my family. I would never be ordering anything from Nykaa again. **Developer response:** Hey, we regret to hear this, and we'd like to have this checked. Please, Facebook Inbox us with your order number so that we can have this addressed. ### 1/5 — Not good services *2025-06-19* Bad customer services, fist coupon code term and conditions are not correct. Customer service and even the company does not understand the customer situation I was first time user for nykaa and they made their last customer. Useless nykaa, useless customer service **Developer response:** Hey, we regret to hear this, and we'd like to have this checked. Please write back to us on https://bit.ly/3btIteo, so that we can have this addressed for you. ### 1/5 — Bad customer support *2025-05-30* They have a really bad customer support which doesn’t help and just gives standard replies. I ordered a product which was supposed to be delivered in 3 days. Didn’t get shipped for 15 days. I was not getting an option to cancel it so I reached out to customer support and they said that it will get cancelled in 24-48 hrs. I reached out again after 3 days and got the same response again. It will get cancelled in 24-48 hrs. I reached out again after 2 days. Same response 24-48hrs. Then this happened 2 more times. It’s been 2 weeks now and I am getting same response every time. My prepaid order is not even getting delivered nor is it getting cancelled. I am stuck in this loop and nykaa support is just giving standard replies that it will take 24-48hrs and not doing anything about the issue. Not sure how many days are included in their 48 hours. I would say that there are multiple other apps so please go for those and don’t use Nykaa Fashion as in case of any issue, you will be stuck with their customer service which is not helpful at all. (Also, FYI - the 3 products which are part of my order, belong to Nykaa’s in house brand) **Developer response:** Hey, we regret to hear this, and we'd like to have this checked. Please, Facebook Inbox us with your order number so that we can have this addressed. ### 1/5 — It is a horrible site for online shopping *2025-05-28, version 3.4.4* Their products are all low standards and the information given on their site regarding the clothing is all wrong ### 1/5 — Worst Experience Ever – Damaged Package, Fake Pickup Closure, No Support! *2025-05-06* SHOCKED and DISGUSTED with Nykaa Fashion. I received my order in a torn, half-open, badly damaged box (couldn’t attach photos ). On top of that, when I tried to return it because it didn’t match the website listing, their app failed to process the pickup (some “OPC failed” error on the delivery agent’s end). Instead of rescheduling the return, they had the audacity to mark it as “closed as per client’s instructions” — which is a blatant lie. Only one pickup was ever attempted, and it failed due to their system issue, not mine. Their customer care is absolutely useless—no help, no urgency, and zero responsibility. This is the last time I’m ordering from Nykaa Fashion. Pathetic logistics, misleading return tracking, and no customer respect. **Developer response:** Hey Molly, we deeply apologize for the troublesome experience. This is certainly not what we expect our customers to experience with us. Please, Facebook Inbox us with your order number so that we can have this addressed. ### 2/5 — Credit card transaction issue *2025-04-22* Credit card transaction issue **Developer response:** Hey, we regret to hear this, and we'd like to have this checked. Please write back to us on https://bit.ly/3btIteo, so that we can have this addressed for you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Return and pickup cancelled by Nykaa fashions for every costly products *2026-07-24* Dont trust Nykaa fashion I’m still waiting for my items return and payment return kindly help me with that i already requested for return but nykaa team cancel without even attempting i didn’t get a call it’ll be good if you can help when needing **Developer response:** Hi, we’re sorry to hear this and would like to investigate the issue. Please send us your order number via Facebook Inbox so we can assist you further. ### 1/5 — Absolutely unprofessional and negligent customer service *2026-06-10* I got a completely defective piece delivered which did not match with the image of the product that I ordered. I raised this issue with the customer service. They arranged for a return. The delhivery partner who is their logistics team picked up the item and later realised that the product image is not matching and he never returned back the item and later, I get to know that the return pick up itself is cancelled. I sent every proof to the team along with the call recording of the absolute unprofessionalism that the delivery partner showcased, he was not even ready to return the defective peice back to me and he was also not ready to take up any ounce of responsibility for the same. I raised all these concerns with the team for over a week. I have been chasing them following up and they hardly gave me any resolution. I chased them recently again, and now they are saying that will not be able to resolve this issue. As a loyal customer of Nykaa , I am absolutely disappointed, and I will never ever purchase anything from Nykaa Fashion. I lost my money and my Time in this process. **Developer response:** Hey, we regret to hear this, Please Facebook Inbox us with your order number so that we can have this addressed. ### 1/5 — Worst customer support *2026-05-30* I downloaded this app today and got welcome bonus of 15% which I guess everyone else receives as well. It said you can use it when you order above 700rs. I did some shopping for 2400+ and applied this coupon it gave me discount of 200rs and the amount I had to pay was 2200+ so I clicked Proceed to payment and I choose google pay and it ask me for permission to open then I paid as soon as I paid the amount I realised I paid the actual amount that's 2400+ not the one it showed me before Proceed to payment that's 2200+. I tried the chatbot which is useless. Then I tried write to us and when you write there it automatically changes your words and sentences, then finally I called them, and the guy on the call doesn't understand it for more than 10 min and he's telling me read terms and conditions I asked him you tell me what does they say but he had no idea. Then I explained to him again to which he replied can I get your order number I was like really what were you doing till now. Then he put the call on hold for few minutes and said sorry I will give 10% off on your next order I told him to F off and canceled my order. Never gonna use this app again. **Developer response:** Hi, we’re sorry to hear this and would like to investigate the issue. Please send us your order number via Facebook Inbox so we can assist you further. ### 1/5 — Misleading Exchange Policy and Frustrating Customer Support! Exchange Option Doesn’t Work Despite *2026-05-29* Extremely disappointed with my experience shopping on Nykaa Fashion.I ordered a pair of Nike running shoes and received them promptly. However, the shoes ran larger than my usual size, so I tried to request an exchange for a smaller size. The app showed that the required size was unavailable for exchange, even though all sizes of the same shoe were clearly available for purchase on the app. This makes the exchange feature feel misleading and unreliable. The customer service experience was even more frustrating. I contacted customer care multiple times, and instead of receiving a solution, I kept getting the same response about a “technical issue.” Even after waiting several hours and calling again, there was no progress or meaningful assistance. The representatives seemed unable to understand the problem and were more focused on repeating scripted responses than actually helping. When I finally decided to return the product instead, the app repeatedly showed errors and would not accept the return request. After several more calls, one customer care representative was finally able to help place the return request. However, the return is now stuck in an “under review” status, causing further delays. The entire process from exchange to return was unnecessarily complicated and time consuming. If exchanges are not actually supported despite stock being available, then the exchange option should not be displayed. Customers expect a smooth post-purchase experience, especially when buying branded products. **Developer response:** Hey, we regret to hear about your unpleasant experience. It is never our intention to let our customers down. We'd like to help you with it. Please Facebook Inbox us with your order number so that we can have this addressed. ### 1/5 — worst brand 3rd time bad experience *2026-04-14* I purchased address worth ₹6600 on NIA in this sent just the parts and took the whole amount and now they have not yet updated my return status. Also, in my previous experiences, they did not even take the return back. Such a huge name and such low standard of customer services They have no intention of retaining their customers and are just concerned with money as compared to them. Even smaller brands like Amalfa have excellent customer service. No question asked policies. Never buy from Nayka **Developer response:** Hey, we regret to hear about your unpleasant experience. It is never our intention to let our customers down. We'd like to help you with it. Please Facebook Inbox us with your order number so that we can have this addressed. ### 1/5 — Very Bad Experience *2026-02-24* I had the worst experience ever with Nykaa. It has been extremely disappointing, and I would strongly suggest that if you need something on time, please do not order from them. I have been following up on my parcel for the last 15 days, but there has been no proper response. The delivery boy kept giving false excuses every single day. Nykaa even provided me with a contact number and assured me that my parcel would be delivered the same day. However, when I called, they kept wasting my time by saying “one hour” or “two hours.” Later, the delivery boy said he would not come, even though he was just 100 meters away. After that, my parcel was marked as canceled without my permission—I never asked for cancellation. On top of that, the delivery boy spoke very rudely and with a lot of ego. Doesn’t Nykaa have any higher authority to check whether things are being handled properly? Why do they hire delivery staff who don’t even know how to speak respectfully to customers? This has been a very frustrating and disappointing experience. **Developer response:** Hey, we regret to hear this, we'd like to know what went wrong and help you with it. Please Facebook Inbox us with your order number so that we can have this addressed. ### 1/5 — Incorrect & cheap item delivered *2026-01-08* I paid Rs.2500 for two night suits & received so cheap quality only a legging , had complained so many times but useless **Developer response:** Hey, we regret to hear this, we'd like to know what went wrong and help you with it. Please Facebook Inbox us with your order number so that we can have this addressed. ### 1/5 — I’ve *2025-11-15* Over priced **Developer response:** Hey Abhi, here at Nykaa Fashion, we work closely with our partners to ensure fresh, stylish, and 100% authentic products for you. We also regularly update our catalog to provide a wide range of products at different price points. Do visit our App again, it is likely that you will find something that appeals to you. Love, Team Nykaa Fashion. ### 1/5 — Worst app and customer service is pathetic *2025-11-15* My experience with Nykaa Fashion has been an absolute disaster, and people deserve to know how this company actually treats its customers. I placed an order on 9th October 2025, and my payment was charged twice. From that day till now, Nykaa has shown complete incompetence in handling something as basic as a double deduction. Despite countless chats, emails, and phone calls, I still haven’t received my refund. Their so-called “customer service” is honestly one of the worst I’ve ever dealt with. The representatives don’t even know how to look up information in their own system. Instead of helping, they keep harassing customers by repeatedly demanding the same evidence, over and over again, as if they’ve never heard of proper case handling or internal notes. I received the refund for the returned products—fine. But the refund for the double payment is still missing, and Nykaa has shown zero urgency, zero accountability, and zero professionalism in resolving it. This experience clearly shows that Nykaa Fashion does not value its customers, and their customer support is completely broken. I will strongly reconsider ever buying from them again, and I hope others think twice before trusting a platform that can’t even manage its own payment errors. **Developer response:** Hi Shaan, we’re sorry to hear this and would like to investigate the issue. Please send us your order number via Facebook Inbox so we can assist you further. ### 1/5 — Fraud *2025-11-15* Payment lene ke baad bina delivery kiye order delivered show krdiya app par or ab ma hi item aya na hi paise vapis. Fraud sale **Developer response:** Hi Prerna, we’re sorry to hear this and would like to investigate the issue. Please send us your order number via Facebook Inbox so we can assist you further. ## Most praised reviews (10 highest-rated) ### 5/5 — Happy *2026-07-28* Happy costumer **Developer response:** Hey, thank you for sharing your feedback! We will always ensure that we keep delighting you with our products and services. Keep exploring!! ### 5/5 — Not Chak *2026-07-07, version 4.0.0* Good ### 5/5 — GD *2026-02-22, version 3.7.9* God did ### 5/5 — Review *2025-12-25, version 3.7.1* Nice Very useful ### 5/5 — Bad replacement service *2025-05-03* I recently had a very frustrating experience with the return and replacement process. While the delivery was done without any issue, I was shocked to find that there is no return facility available in my area — something that was never mentioned during the purchase. When I contacted customer service, they simply said, “Your place has no such arrangements,” which is unacceptable for a company that operates online and delivers to my location. If you can deliver here, why can’t you arrange a pickup for return or replacement? This kind of selective service is unfair and misleading. There was no prior notice about area restrictions, and now I’m stuck with a product I don’t want or that came defective. Very disappointed with the lack of proper customer support and poor policy transparency. **Developer response:** Hey Divya, we regret to hear this, and we'd like to have this checked. Please, Facebook Inbox us with your order number so that we can have this addressed. ### 5/5 — ORDER NOT RECEIVED YET - order date was 10th Sep 2024 *2024-09-25* want to share my frustrating and disappointing experience with Nykaa NykaaFashion and Delhivery Delhivery Limited Delhivery courier. I placed my order on September 10, 2024, and it was supposed to be delivered on September 12, 2024. However, it has been around 15 days, and I still haven’t received my product. Specially the customer executive of Nykaa NykaaFashion have no etiquettes to how to talk with customer. Since September 13, I have been regularly following up with the customer care teams of Nykaa and Delhivery, but they keep delaying my order. Since September 13, my product has been at a hub just 10 minutes from my delivery location, yet they have not been able to cover that distance in the last 10 days. On September 19, my product was marked as out for delivery, but no one contacted me. I called multiple times, emphasizing that it was an urgent order and also mentioned that I would not be available on Saturday and Sunday. Yet, they still attempted delivery on those days, telling me, "If you don't receive your product today, it will be returned." After raising a query with NykaaFashion Nykaa to kindly deliver my product on September 23, the delivery executive again did not respond and even blocked my number. As of today, I still have not received my product. Now I am trying to cancel my product but they are denying with this also. I'll make sure, I will not be using NykaaFashion in the future and cannot recommend them to anyone. I would recommend to all that please never to use Nykaa NykaaFashion **Developer response:** Hey Rhea, we sincerely apologize for the delay in getting back to you. We're truly sorry to hear about your situation, and we want to help resolve it. Please, Facebook Inbox us with your order number so that we can have this addressed. ### 5/5 — Worst shopping experience *2024-09-10* I ordered one dress from nykaa fashion which was very disappointing. It was too smelly and the tags were not intact . The quality of the fabric was very cheap and the fit was completely off . The dress was too expensive and it was non refundable and exchangeable. .The colour of the garment was shown completely different in the app , it was shown off white but in real it was lavender colour . When I mailed them regarding the issue their service was really poor because I had to wait almost a month to get the updates on the return and i called after every three days and after a month today I didn't get any resolution on the issue . I was being told that it couldn't be returned . This is very disappointing from a app like this . I would never buy anything from nykaa fashion again. **Developer response:** Hey Disha, we regret to hear this, and we'd like to have this checked. Please, Facebook Inbox us with your order number so that we can have this addressed. ### 5/5 — Worst Shopping App! *2024-07-18* I ordered a product from Nykaa Fashion with high hopes, but my experience has been nothing short of frustrating. Firstly, the delivery took an astonishing 20 days, which is completely unacceptable in today's fast-paced world of online shopping. By the time the package arrived, I had almost forgotten about my order. Upon opening the package, I was further let down. The fabric quality was subpar, nowhere near what was advertised on their website. Not only that, but the fit was also completely off, despite paying a considerable amount for the product. It felt like a waste of money. To add insult to injury, Nykaa Fashion's return policy is a nightmare. I couldn't even return the product for a refund or exchange, leaving me stuck with an item I have no use for. Overall, my experience with Nykaa Fashion has been extremely disappointing. I expected better from a reputed online retailer like them. Needless to say, I will not be shopping with them again and would caution others to think twice before placing an order. **Developer response:** Hey, we regret to hear this, and we'd like to have this checked. Please, Facebook Inbox us with your order number so that we can have this addressed. ### 5/5 — low price high quality *2024-06-18* selection super **Developer response:** Hey, thank you for letting us know what you think! We'll always be here to make sure we keep you happy with our products and services. Keep exploring!! ### 5/5 — besttttt *2024-03-28* It has always been my go to app for shopping for anything!!!!! just loving it so much **Developer response:** Hey Deepa, thank you for letting us know what you think! We'll always be here to make sure we keep you happy with our products and services. Keep exploring!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*