# Nykaa – Makeup/Beauty Shopping — user reviews > 217 indexed App Store user reviews of Nykaa by FSN E-COMMERCE VENTURES PRIVATE LIMITED, rated 4.40/5 from 1,649 ratings. - Source: https://appshunter.io/ios/app/nykaa-makeupbeauty-shopping/id1022363908/reviews - App overview in markdown: https://appshunter.io/ios/app/nykaa-makeupbeauty-shopping/id1022363908.md - Rating breakdown: 5★ 1,124 · 4★ 308 · 3★ 58 · 2★ 43 · 1★ 116 ## What do users think of Nykaa? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 💕 Love the products - 👍 Trustworthy and authentic - 🌟 Great variety and range **Cons** - 🔥 Terrible customer service - 🚚 Unreliable and delayed delivery - 💰 Expensive products - 🤖 Poor app performance - 🚫 Refund and return issues **Commonly reported bugs** - App crashes and internal errors - Inability to update account details **Most requested features** - International shipping - Improved app stability - Better customer support ## Newest reviews (17 of 217) ### 2/5 — Not expected *2026-08-19, version 5.2.4* Very bad home service ### 1/5 — Worst worst delivery *2026-03-26, version 5.0.7* If I as able to give 0.01 star rating, i would give it to you nykaa, I placed an order on 13 march, and they choose worst delivery partner who was unable to deliver it till today, i.e 27th march. All they are doing only changing the delivering date every singl day. Sooo frustating. I have my flight on 29th march, and what is the point to get my order after that. I made worst decision to order on nykaa, will never do that again, NEVER EVER TRUST THIS PLATFORM FOR TIMELY DELIEVERY. ### 1/5 — Extremely Disappointed *2026-03-19* I’m extremely disappointed with my recent experiences with Nykaa. Over the last 2–3 orders, my packages were not delivered on time and were eventually returned without any proper attempt to contact me. There was no call, no message, and no genuine delivery attempt—yet the status gets updated as if delivery was unsuccessful from the customer’s side. This is very frustrating, especially when you’re waiting for essential products. It feels like a complete lack of accountability from the delivery team. Repeated incidents like this show a pattern, not a one-off issue. I expected much better service from a brand like Nykaa. I will definitely consider not ordering again from Nykaa and would not recommend it to others. **Developer response:** Hi, we would not want any of our customers to feel this way. We'd like to know what went wrong and help you with it. Can you please mail us  at support@nykaa.com so that we can have this addressed for you. ### 1/5 — Nykaa *2026-03-11, version 5.0.6* Worst app ever all dubilicate items ### 1/5 — Very horrible service *2026-03-09* The parcel was supposed to be at my place on 3rd of march and till now I haven’t got it yet . The delivery person does not even come to my location let alone he did not even contact me . He will give me 1 sec missed call and just disconnect it . I’ve even contacted your service people but they always came up with an excuse. They told me to wait for 48 hours. Isn’t Nykaa supposed to be a trustable brand ? Please work on delivering services. **Developer response:** Hey, we regret to hear this, we'd like to know what went wrong and help you with it. We request you to email us at support@nykaa.com with your order details so that we can have this addressed for you. ### 1/5 — Worst experience *2026-02-21* Had the worst experience that i ever had from an online shopping app they guys can’t deliver the products on time and in-fact the never delivered for me . **Developer response:** Hi, we truly regret to hear this! Kindly write to us at support@nykaa.com with your issue so that we can get this addressed for you. ### 1/5 — Disappointed *2026-02-17* I ordered several items with Nykaa Beauty and the shipment came late. I had to fly out and instead of 17 items I received only 2 even though I made full payment in advance. They are a big scam. I opened the package and have a video proof of just 2 items whilst they have no proof that they sent all the items. They need to learn that customers are not stupid. I need a refund. I will not be buying products with pre payment. Will only be cash on delivery after checking all items. They are not replying to my emails nor calling me on my phone. Very bad customer service. Beware of their scam. **Developer response:** Hi Sheth, we are sorry for your experience, would request you to email us at support@nykaa.com so that we can have this addressed for you. ### 1/5 — Such uncooperative service *2026-02-10* The customer service is actually so horrible. So I ordered a wig in a dark brownbut when i received the wig it was completely different colour. It was much lighter than as per the website. So, naturally, I requested for a refund. But they deny it, claiming that it was opened, when in fact it was not. I try to contact help but even though I kept telling them the I did not open the package, they kept saying that it appeares to be opened. It was like talking to a bot. although maybe I was. So I called them and I repeated everyhting in detail and the guy talkokg to me switches up the reason and says that they cannot exctiy because they only accept cancellation if the product is damaged, Like what?? One of the options under the “reason for cancellation” literally is “Product not as per the website”, So why would they put that as an option if they can’t take it. **Developer response:** Hey, we regret to hear this, we'd like to know what went wrong and help you with it. We request you to email us at support@nykaa.com with your order details so that we can have this addressed for you. ### 1/5 — Delayed order *2026-02-04, version 5.0.4* I am extremely disappointed with Nykaa. I placed my order early because I was planning to travel, but it keeps showing a delay with no tracking updates at all. Even the customer support team is unsure about the delivery timeline and cannot provide any clear information. This is the first time I’ve had such a bad experience, and I am very, very disappointed. This delay has completely ruined my plans. I really regret not ordering from another platform instead of Nykaa. ### 1/5 — Unreliable delivery & poor support *2026-02-03, version 5.0.4* Title: Unreliable delivery & poor support Review: Delivery dates keep changing and orders get delayed every time. Customer care gives different answers on each call—no clarity, no accountability. After waiting a month, I only got a refund with zero compensation. Sadly, I tried ordering again and faced the same issue. Lost trust in this app. ### 1/5 — Delayed delivery *2026-01-29, version 5.0.3* I ordered first time from Nykaa. But I had an extremely disappointing 😏experience with Nykaa. My order showing delayed again and again. The customer service only keeps apologising without providing any real solution or clear time line. ### 1/5 — Worst customer service *2026-01-24* My experience with this app’s customer support has been very disappointing. I requested a return/refund and was met with repeated references to company policy, without any meaningful review of my situation. Support did not offer clarification, alternatives, or a resolution—only the same policy response reiterated multiple times. This lack of flexibility and customer-focused problem solving makes the support process frustrating and unhelpful. Until customer support is more responsive and solution-oriented, I cannot recommend this app. **Developer response:** Hey, we regret to hear this, we'd like to know what went wrong and help you with it. We request you to email us at support@nykaa.com with your order details so that we can have this addressed for you. ### 1/5 — Delayed order *2026-01-19, version 5.0.2* The order keep getting delayed they gave me the date 16th first then again ir just shows delayed no updates nothing ### 1/5 — Said 2 hours delivery and order never arrived just changing dates everyday *2026-01-02* Very Poor Experience with Nykaa 2-Hour Delivery I ordered a product from Nykaa using their 2-hour delivery option and paid in advance. Unfortunately, it turned into a complete nightmare. First, the delivery was postponed to the next day, then the day after, and then again postponed multiple times. Later, the delivery timeline was suddenly changed to 5–6 more days, which is completely unacceptable for something marketed as “2-hour delivery.” What made it worse was the false promises from customer support. I had to call 4–5 times, and every time they said, “It will be delivered today” or “within an hour.” None of those promises were kept. There was no clear explanation, just repeated delays. Since the order was pre-paid, I had no proper option to cancel and get the money back immediately. So I was forced to keep waiting, day after day, with no real update. My honest advice to others: Do NOT trust Nykaa’s 2-hour delivery service — it feels misleading. Never pre-pay your order. Always choose Cash on Delivery, because once you pay in advance, you lose control and have to keep waiting. This experience wasted my time, energy, and caused unnecessary stress. I really hope Nykaa improves their delivery system and stops giving false commitments to customers. **Developer response:** Hi, this is not how we would like you to feel about us. We request you email us at support@nykaa.com with your order details so that we can have this addressed for you. ### 1/5 — Missing items *2025-12-22* Had a terrible experience ordering from Nykaa. I’ve ordered for the first time and I am never making the mistake again. Placed an order for 9 items, received only 4. After wasting a lot of time on calls to the customer care, their FINAL RESOLUTION was “upon INTERNAL INVESTIGATION, all the items have been dispatched correctly, sorry.” One even went to an extent saying sth around, they cannot proceed further just relying on the customer claims. I wonder whose claims they will rely on and how their investigation works, coz I clearly didn’t receive all the products and all my money has gone into vain. Did not expect this from a brand like Nykaa. I am sure the most they’re going to ask is mail to the support team which is of no use and give me an ‘I understand ma’am but sorry, there’s nothing that can be done’. All I ask is when you’ve asked me for pictures regarding the delivery; why can’t you keep the same transparency and give me the proof that all my items have been dispatched? Writing all this here only to try and save some souls hard earned money. I would recommend none to order from Nykaa. Incase you do, please take a video while you open the order, I am not very sure if that would make any difference as they are very much sure about their INTERNAL INVESTIGATION and don’t rely on customer claims. **Developer response:** Hey, this is not how we would like you to feel about us. We request you email us at support@nykaa.com with your order details so that we can have this addressed for you. ### 1/5 — Very poor service and refund experience *2025-12-20* I live in Australia and ordered products for my parents India. The delivery was not completed because the RTP was not generated, and till now my money has not been refunded. The worst part is there is no proper customer service. The Help section only shows order status and does not allow you to raise a query or talk to anyone. There is no support to listen to customer issues. Very disappointing experience. I will never recommend this app and will only purchase directly from trusted stores in the future. Please do not trust this site. **Developer response:** Hi Vinu, we are sorry for your experience, would request you to email us at support@nykaa.com so that we can have this addressed for you. ### 1/5 — Scam *2025-12-13, version 5.0.1* Really bad app, fake and misleading delivery times, poor help service desk, don’t waste your time and money ordering from this platform. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst shopping app ever *2026-08-27* Worst shopping app ever,my parcel was delayed many times,and when returned it back,they say refund has been successfully transferred back,but i didn’t receive any amount in bank acc or nykaa wallet,please don’t use Nykaa,you can ho with TIRA or purple,after several fraud still i choose nykaa and ordered,but everytime they showed why not to choose them **Developer response:** Hi, we regret to hear this, we'd like to know what went wrong and help you with it. Thus, we request you to kindly write to us via email at support@nykaa.com so that we can have this addressed. ### 1/5 — Bad Experience *2026-08-14, version 5.2.4* The products were supposed to be delivered by 7th of Aug and after chatting to the support team they promised that the problem would be resolved within 24-48hours but it wasn’t and it was the same story when I called then again. And today 14th when i called the delhivery parcel company they said today cannot be delivered and if needed I could collect it from the office as if it were my job to do so. As I am going abroad i needed the parcels delivered on time so I had to collect it myself. The experience and service that I got was horrible. ### 1/5 — Worst service and fraud *2026-07-10* I ordered so many times from nykaa and i am totally disappointed that how unprofessional they are my orders were never delivered on promised date or time orders are always delayed by 5-6 days and i have to contact support every time to get my order delivered and honestly they don’t seem to care about it and even my order is out for delivery it’s not delivered and marked as unsuccessful delivery as the recipient is not available to receive the order which is totally fake delivery person never make a call or attempt to deliver the order. My 4-5 orders were delayed by week and i was told the excuse that my orders were misrouted how is that possible that orders ate misrouted in a row. Absolutely unprofessional and ridiculous services by nykaa **Developer response:** Hi, we regret to hear this! We request you to kindly write to us at support@nykaa.com with your issue so we can assist you better. ### 1/5 — Quit using *2026-06-22* Been ordering from nykaa for years and never bothered with returns since i always felt the issue is minor or i didnt want to go over the return activity. Last month tho i received a broken lipstick, missing accessory and a scratch full of metal case so for the first time i requested for a return. For over 3 weeks i kept getting a notification that the pick up guy is coming and requires an otp. So every day i had to be on the look out and disrupted my daily schedule just in case he comes. I reported several times to nykaas support but i only had generic response of we are looking into it. There was only one real attempt for pick up wherein the guy called me and said ‘i am coming now, you have to come down and give me the item’ for which i repeatedly told him come up, it is only 2 floors and there is a LIFT’, he kept rudely refusing to come up and telling me i had to come to him myself with the otp when i said i will not, then he did not come to my house. I furiously reported this to nykaa who stil gave their generic response. Finally after a month, i guess, i opened nykaa and noticed ‘refund completed’ stated but still showing pending pick up. I assumed without letting me know, i got the refund and i dont know if anyone will ever come to pick up the item. The disruption of my daily schedule, the ultimate rude pick up guy and lack of anyone in nykaa to actually take action despite repeated report is what made me quit this app and deleted it completely from my phone. **Developer response:** Hi, we would not want any of our customers to feel this way. We'd like to know what went wrong and help you with it. Can you please mail us  at support@nykaa.com so that we can have this addressed for you. ### 1/5 — Deceiving brand and worst service *2026-06-11, version 5.1.6* I ordered multiple products from the online store when I was in India , when I was ordering the app told me it would be delivered to me in a few days, however each day the delivery date kept changing for multiple days and finally when the status showed as out for delivery, for 2 days they said it was unsuccessful because I didn’t answer the call, which was lying through their teeth as I expressed the same by calling the customer service and informing them. The customer service team was another useless experience only speaking from the template they have rather than understanding and helping with the matter. Then I got a call from Nykaa for 2 consecutive days at 7:45pm stating we will deliver the products tomorrow and we have scheduled it. Again a complete lie and not taking any responsibility or keeping any promise. I WILL never recommend the app or Nykaa to anyone. I am now forced to cancel my order. ### 1/5 — Bad Delivery Service *2026-05-17, version 5.1.4* Its been three days now that I haven’t received my order which is prepaid they are least bothered about your package and the customer care is as good as garbage….Please change your delivery partner in Darjeeling or have some good customer service. ### 1/5 — Worst Customer Support | Suspicious delivery partner *2026-05-14* So, I had placed an order from Nyka on 7th May, 26 all were on COD. I got all the items delivered except 2 orders, which were supposed to be delivered in 2 days but then the day it was supposed to get delivered I got a call from their deliver partner in the morning, who stated that ma’am, ladka naya hai, aap address confirm karaya dijiye, order shaam tak aa jayega aapka, I gave the address and happy that I would be gifting it to my mother in law on Mother’s Day, but never got the order delivered since then, moreover, the best part, their delivery partner calls me up but never answer on call and updates the wrong remarks of “unable to connect” or “customer was not available to take calls”, plus their customer service is even worsen, they never answer to your calls when asked to get us connected with their voice customer support. They never took it seriously despite taking multiple follow ups. I again got a call from their delivery partner at this evening but again did not answer on call. And this was really frustrating and unprofessional. Nyka couldn’t look after these issues, and has no control over these serious issues, impacting and giving worst customer experience. No matter, how many brand they have got with them, but if the customer is facing such issues which are no where in consideration. God knows what these guys do at their customer support team or AI Chatbot, which is of no use. **Developer response:** Hi Komal, we regret to hear this, would request you to email us at support@nykaa.com so that we can have this addressed for you. ### 1/5 — Nyka search is not working *2026-04-17, version 5.1.0* I click on search but it is not working ### 1/5 — Request *2026-04-16* I placed an order for 22 items. Initially, only 5 items were delivered, and the remaining 17 were marked as delayed. However, when the package finally arrived, my actual products were missing. Instead, I received only 4 items that I did not even order. There was no proper bill or details included in the package. This means 17 of my items, worth over ₹6000, are completely missing. I request you to please look into this issue urgently. I either need my correct products delivered as soon as possible or a full refund for the missing items. This is very disappointing, and I really hope you take this matter seriously and resolve it quickly. **Developer response:** Hi, we truly regret to hear this! Kindly write to us at support@nykaa.com with your issue so that we can get this addressed for you. ### 1/5 — Worst experience *2026-04-04* I am beyond frustrated with Nykaa. It has been 25 long days since I placed my order and till now there has been absolutely no delivery. I called their customer care not once, not twice, but TEN times, and every time they gave me only empty assurances with zero action. Their so-called delivery agent did not even make a single call before marking my order as undelivered. This is pure carelessness and highly unprofessional behavior. What kind of trusted brand treats its customers like this? My time has been wasted for more than two weeks, my order never arrived, and their support team is completely useless — all they do is copy-paste responses without actually solving the issue. This is not just bad service, it's the worst customer experience ever. Nykaa has proven to be irresponsible, unreliable, and absolutely careless towards its customers. If a company cannot deliver an order in 25 days and cannot provide real help even after 5 calls, then it does not deserve the trust of its customers. I regret ever ordering from Nykaa and I strongly warn others as well. They have no respect for their customers and no sense of responsibility. Truly the worst experience I have ever had with an online shopping platform. And the funniest part - every time I complain, Nykaa replies with the same scripted line: "We will help you", “We’ll take action against the delivery partner.” But the truth is, they never actually do anything. Only false promises, no real solution. **Developer response:** Hi, we regret to hear this. We'd like to investigate this further. Kindly write to us via email at support@nykaa.com, so that we can have this addressed for you. ## Most praised reviews (10 highest-rated) ### 5/5 — Makeup cosmetics *2026-04-18, version 5.1.0* Nykaa ### 5/5 — Makeup *2026-03-24* Naykaa is my mykaa 🌸🥹 bcz it fullfill my all wishes in budget with Gud quality bcz I’m so passionate about makeup skincare and delivered products on time ASAP so i love nykaa💋💕 ### 5/5 — USEFUL AND GREAT APP *2026-01-07* This app is soo useful. You get items at reasonable prices. There are many discounts and offers. The delivery is fast and is not delayed. The customer service is great, they helped me with my questions. I hope this app continues to stay like this. Thank you Nykaa. **Developer response:** Hi Hithanya! Thank you for the feedback!💫 ### 5/5 — Loved the app *2025-01-18* Love the service , hospitality and their work , in love w gifts they provide for our birthday. Genuinely makes one happy ### 5/5 — Very versatile *2024-03-21* I have been shopping with Nykaa for past 5 years and found very good products and its authenticity with every brand and the latest collaboration of Estée Lauder and Sabyasachi is so good for Indian skin tone. Love to shop always at Nykaa. Keep coming more international brands on Indian Platform. I said this is Indian Sephora. **Developer response:** Hey, great to hear from you! Keep shopping and have an eye on our app as we have more coming up!!❤️🥰 ### 5/5 — lovely app *2024-03-05, version 4.3.8* i love this app alot ### 5/5 — Best *2024-02-15* Nykaa is best place to shop, period !! ### 5/5 — It’s Cool *2024-02-03, version 4.3.5* It’s a good app but..wish you could place a order to come to United States! Please have this app comes to the USA! ### 5/5 — Love Nykaa! *2023-05-12, version 4.0.9* I just love shopping at Nykaa and their app is also pretty efficient! ### 5/5 — Ease to use app *2023-04-10, version 4.0.6* The app is glitch free and have good beauty collections with good offers. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*