# NYMCU Mobile Banking — user reviews > 350 indexed App Store user reviews of NYMCU Mobile Banking by Municipal Credit Union, rated 4.83/5 from 120,696 ratings. - Source: https://appshunter.io/ios/app/nymcu-mobile-banking/id479899913/reviews - App overview in markdown: https://appshunter.io/ios/app/nymcu-mobile-banking/id479899913.md - Rating breakdown: 5★ 93,949 · 4★ 9,746 · 3★ 2,206 · 2★ 348 · 1★ 585 ## What do users think of NYMCU Mobile Banking? Overall sentiment: neutral **Pros** - 🚀 Convenient mobile banking - 🔒 Secure banking experience - 👍 User-friendly app design - 💡 Useful financial management features **Cons** - 🐛 Frequent app crashes and glitches - 🔍 Difficult to find certain features - ⏱️ Slow transaction processing times - 🤖 Unreliable customer service **Commonly reported bugs** - Login issues and password reset problems - Inconsistent app performance across devices - Snapshot and fingerprint login not working as expected - Mobile deposit feature not functioning reliably **Most requested features** - Instant internal account transfers - Ability to add credit cards to the app - Improved mobile check deposit functionality - Enhanced notification and alert system ## Newest reviews (14 of 350) ### 3/5 — Good perks but need better service. *2026-08-05, version 4021.2.1* Great benefits in regards to rates and loans availability. However, the customer service in the branches need to be more efficient and faster processing for whatever a customer is looking for; I was in a branch for approximately 5 hours just to get a refinance approval with a loan that I’ve already had with the bank. In addition, services should be more accessible via phone rather than having to go in person to do something that tends to take hours. ### 4/5 — Improvement *2026-07-22, version 4021.2.1* Need face recognition ### 3/5 — Zelle Limit Increase**** *2026-07-15, version 4021.2.1* Should be able to Zelle more than 2,000 a month! ### 5/5 — AK *2026-07-15, version 4021.2.1* I love the new cards and the representatives are so nice ### 3/5 — Mobile Banking *2026-07-15, version 4021.2.1* The biggest problem I have is with Zell. Why can’t we be able to Zell as much as we can withdraw. ### 4/5 — Retiree *2026-07-15, version 4021.2.1* I have been a member since 1985 and glad that their rates are better than the regular banks, keep up the good work. ### 5/5 — Fasure LLC *2026-07-12, version 4021.2.1* It’s great! ### 5/5 — Simple to use *2026-07-11, version 4021.2.1* Simple to use ### 5/5 — I will say yes to it anytime *2026-07-10, version 4021.2.1* A good place to save ur money . They are true ### 5/5 — CS second to none *2026-07-10, version 4021.2.1* NYMCU direct deposit received fast than any other financial institution ### 4/5 — Using Zelle/ transfer *2026-07-09, version 4021.2.1* My Zelle often does not work. Also my Sister and I live in two different states both with MCU accounts unable to transfer funds to each other. ### 4/5 — Neil B *2026-07-09, version 4021.2.1* Would like to transfer funds to other MCU accounts ### 5/5 — Easy Access *2026-07-09, version 4021.2.1* Love the easy access and verification. ### 5/5 — Ms Wonderful *2026-07-08, version 4021.2.1* Good service ## Most critical reviews (10 lowest-rated) ### 1/5 — Tay *2026-08-14, version 4021.2.1* I can’t wait to go to nyc so I could close all my accounts … I have to wait 30 days before I can request a bank card and another 7 to 10 days to receive it its crazy just wait of time ### 1/5 — None *2026-08-05, version 4021.2.1* Code not sent many times. Not able to login. ### 1/5 — Terrible *2026-07-31, version 4021.2.1* Terrible, the worst credit union on earth. Everything is slow no matter if you go in person or online, all outdated and slow junk. U deposit a check on Tuesday and they wont realease funds till Monday the next week. Absolutely the worst institution ive ever banked with. ### 1/5 — FIX THIS APP *2026-07-16, version 4021.2.1* I can never logon to this app w/o waiting 10 min for it to load. It never works when you want it to. ### 1/5 — Mcu phone app *2026-07-15, version 4021.2.1* For the lad few weeks it has been a problem logging into my mcu app I never had any problems with this and its been telling me Im locked out of the app. Never had any issues before now ### 1/5 — Wait time *2026-07-13, version 4021.2.1* I love this bank however the wait time on the phone is depressing. This area needs help. I was transferred several times and then had to call another day. ### 1/5 — Horrible Service *2026-06-18, version 4020.1.1* I am trying to Stop Fraudulent activity and they got me waiting to connect why do members have to wait while crooks take their money you should have an App to handle everything with Member privileges like Stop fraudulent transactions and alerts why do I continue with this nonsense ### 1/5 — Useless updates *2026-05-05, version 4020.1.1* Why constantly update when the updates make things worse. Stop fixing what’s not broken ### 1/5 — Horrible *2026-05-05, version 4020.1.1* Both MCU apps are no good at all . Don’t understand how a major credit union always has issues with their mobile apps. It sucks my card has been locked for days I have no access to my money or can’t unlock my card . ### 1/5 — Ms Love *2026-03-22, version 4020.1.1* Why do I need a code every time ## Most praised reviews (10 highest-rated) ### 5/5 — Great bank *2026-08-22, version 4021.2.1* 10 ### 5/5 — B/o *2026-08-14, version 4021.2.1* Been Down since 2002 mcu always help me out an I appreciate them so much when I was down and out and at my low MCU was there for me help me through my divorce and moving my things to storage an more thks mcu ### 5/5 — Easy *2026-08-13, version 4021.2.1* Easy , fast,Efficient!!! ### 5/5 — 8.5.26 *2026-08-06, version 4021.2.1* Fácil para usar ### 5/5 — Nice *2026-08-04, version 4021.2.1* Very nice ### 5/5 — Clear visibility and easy to use *2026-07-28, version 4021.2.1* The mobile banking shows all the accounts I hold with MCU and let me set up payments through the app as well as transfer funds easily. ### 5/5 — M *2026-07-27, version 4021.2.1* Excellent ### 5/5 — Mcu *2026-07-21, version 4021.2.1* Great app easy to use ### 5/5 — It’s quick *2026-07-20, version 4021.2.1* I like this app because it’s quick and it’s not complicated to move your way around the app. It’s simple and efficient. Good job. ### 5/5 — My number one bank! *2026-07-16, version 4021.2.1* I’ve been with MCU since I started my employment in 1979 and it’s great doing business with this institution… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*