# NYMCU MyCard — user reviews > 39 indexed App Store user reviews of NYMCU MyCard by Municipal Credit Union, rated 4.79/5 from 2,443 ratings. - Source: https://appshunter.io/ios/app/nymcu-mycard/id1590774257/reviews - App overview in markdown: https://appshunter.io/ios/app/nymcu-mycard/id1590774257.md - Rating breakdown: 5★ 2,196 · 4★ 120 · 3★ 44 · 2★ 18 · 1★ 65 ## What do users think of NYMCU MyCard? Overall sentiment: negative **Pros** - 💎 Best card - 🚀 New look **Cons** - 🐛 App crashes consistently - 🐛 App not working - 🐛 App freezes - 🐛 App unable to open - 🔒 Unable to lock/unlock card - 🔒 Unable to add credit card - 🔒 Face ID not working - ⚠️ Separate app needed for card management **Commonly reported bugs** - Login issues - Card locking/unlocking not working - Constant app crashes and freezes **Most requested features** - Integrate card management into main banking app - Support credit card addition ## Newest reviews (12 of 39) ### 2/5 — Crashing *2023-12-30* This app use to be so good . Now it crashes every single day . There’s no way I have to delete and download it every single day just to lock or unlock my card . Y’all need to update this app . It’s been over a year that this has been happening. ### 2/5 — App not working *2023-12-20, version 23.02.01* Needed to up my daily take withdrawal to put down on a vehicle and the app was not working to do so. ### 1/5 — App will not open or send reset code to email *2023-12-03, version 23.02.01* This is insane there should not be a separate app to lock and unlock my card. I have had to replace my card multiple times now do to the fact that I am now unable to lock my card after use. YOU NEED TO FIX THIS OR ADD THE LOCK FEATURE TO THE MAIN MCU MOBILE ACCOUNT ### 2/5 — Unreliable *2023-11-30* Great when it works but will inexplicably read an error message when I try to open it on MOST days, with no maintenance or service outage alerts provided prior. ### 1/5 — Non functioning *2023-10-02* This App only worked the first time I loaded it and has not worked since. Always says it’s not available ### 1/5 — Access issue *2023-09-12* I could access the app for two days then suddenly you can’t get on. Message keep popping up that the app is unavailable at this time. ### 1/5 — More frustrating than helpful! *2023-08-28* This MCU card app never EVER recognizes my password. Then doesn’t send me the reset password link to my email!! Checked junk and wait hours. This keeps happening ever sense the update. In 2023, I should NOT have to call the bank to wait for a VERY LONG time to speak to someone just to help reset. ### 2/5 — Horrible bank and app *2023-06-15* I use this app to lock my card to thwart off any unsuspecting charges. However, the app doesn’t work when I need to unlock my card and it’s impossible to get in contact with someone to help when needed. This is the 3rd time there has been glitches with this app in the past few months and is unacceptable. ### 1/5 — App needs to be fixed *2023-06-08, version 2021.08.02* This app used to work with no issues. No I can’t sign into the app at all. It needs to be updated ASAP ### 1/5 — Can’t set this app it is so hard to do *2023-01-06, version 2021.08.02* So hard to set up ### 1/5 — Could be a good app *2022-12-20* I get a notification that my card was used and then I click it and it will bring me to the app. Nowhere in the app can you then view these transactions. It makes no sense. ### 1/5 — Password is always wrong *2022-07-14* I never could sign in on the app, it always tells me my password is wrong. I am only able to sign on , on the desktop. So this app would force me to reset my password all the time until I figured out what was going on. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2025-06-25, version 23.11.00* I tried singing in but it’s not working at all ### 1/5 — Unable to add credit card *2024-11-03, version 23.11.00* The app doesn’t allow me to add a valid credit card. ### 1/5 — Worst bank ever *2024-09-08* I have been seeing MCU for years and then I was afforded the opportunity to become a member and the experience has been the worst, you can never get a representative when you need one and then when you do the have the nerve to have an attitude only reason I’m still with them is because my check goes direct deposit and dealing with HR to fix and change banks is a hassle ### 1/5 — doesn’t open *2024-07-19* why don’t you update or fix the app? it doesn’t even open! all i keep getting is, “we are unable to process your request at this time. please try again later.” FIX THE APP!!! ### 1/5 — App crash *2024-07-03, version 23.02.01* Apps been crashing consistently leaving my card locked with no use, unless I call to unlock ### 1/5 — Time for an update *2024-05-16, version 23.02.01* I’m traveling abroad and cannot safeguard my account. ### 1/5 — The app crashes a lot *2024-03-29, version 23.02.01* I’m unable to login for weeks at a time because the app is not working ### 1/5 — App constantly crashes *2024-02-21* The app crashes every other time I try to use it. I have to constantly delete and reinstall. I’ve been so upset because at times my card is locked and I’m unable to complete a transaction because the app has crashed and I am unable to unlock my card! ### 1/5 — Freezes *2024-01-23, version 23.02.01* Locked my debit card using the app. Now it dosent work !!! ### 1/5 — Mcu My card *2024-01-23, version 23.02.01* The app does not open. ## Most praised reviews (10 highest-rated) ### 5/5 — Crashing *2024-04-28* This app needs to be updated ### 5/5 — App is a mess *2024-02-23* The app works few seconds and the next second it’s not working! I locked my card and I can’t unlock it because the app isn’t operational ### 5/5 — Malfunctioning *2024-02-03* I’ve been using this app for a while now, and it’s been up and down. Every time I try to log in, “it says try back later”. Then I would uninstall, then reinstall the app. It’s really annoying to have to go through this. It needs to be fixed ASAP. ### 5/5 — Love it *2023-05-23* Now I can shop travel with confidence and protection great app ### 5/5 — App crashing *2022-11-17* MCU been around for years I closed my account cause I couldn’t see my balance n had to wait to the morning to call or go to a atm cause the app wouldn’t open or it wouldn’t open if I tried the online way. This been years ago like 2007 an it’s 2022 it’s still doing the same thing!!! I have a up to date phone so it’s not that. ### 5/5 — Best card *2022-06-24* Thanks for having this app it’s easy convenient and safe knowing my card will be monitored ### 5/5 — Ineffective *2022-05-13* Unable to add card to my Apple Pay wallet. Tried to call the bank but unable to contact customer service even after an hour hold time. Horrendous! ### 5/5 — New look *2022-05-13* Very nice and full of things to do. ### 3/5 — Needs work *2025-04-13* Why can’t I unlock and lock the card from the regular mobile banking app? Why do I have to download a separate app to do that? Yea that part! The Face ID doesn’t work the way it’s designed to upon logging in every time. I have to keep manually entering my password. ### 2/5 — App needs updates *2024-02-12* The app is great when it functions. But if I used more 2 times. When I log back in it’s gets stuck in a loop. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*