# NYS Wallet

> Digital storage for New York State-issued passes, licenses, and records. (iPhone/iPad app by New York State Office of Information Technology Services.)

- Source: https://appshunter.io/ios/app/nys-wallet/id1552933587 (this page in markdown: same URL + `.md`)
- Developer: [New York State Office of Information Technology Services](https://appshunter.io/developer/712337016)
- Category: Health & Fitness
- Price: Free
- Rating: 2.63/5 from 3,038 App Store ratings · 50 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 18 MB
- Languages: Arabic, Bangla, English, Haitian Creole, Italian, Korean, Polish, Russian, Chinese, Spanish and 2 more
- Released: 2021-03-26
- Data updated: 2026-06-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nys-wallet/id1552933587/reviews.md

## What is NYS Wallet?

Made for New Yorkers. Powered by New York State.

◦ New York State Wallet is a safe, secure, and accessible mobile app that brings State-issued digital passes, licenses, and records directly to your fingertips in one convenient place. The New York State Wallet is designed to keep New Yorkers moving and connected.
◦ Led by the success of Excelsior Pass Plus, New York State Wallet is expanding to include additional State passes.
◦ New York State Wallet is a free, multi-language, easy-to-use system that can be accessed by all New Yorkers anytime, anywhere.
◦ Similar to a mobile airline boarding pass, New Yorkers can store passes digitally on their smartphones to present as desired.
◦ Passes such as Excelsior Pass Plus and NY State Parks Empire Pass can be retrieved from participating New York State agencies. You can learn more about the New York State Wallet at nyswallet.ny.gov/ .

## Key features

- Digital storage of state-issued passes
- Secure and accessible mobile platform
- Convenient access to licenses and records
- Supports multiple state passes
- Multi-language support

## What do users think of NYS Wallet?

Overall sentiment: negative

**Pros**

- 👍 Verifies vaccine information
- 🚀 Works as advertised
- 💡 Convenient to have vaccine proof on phone
- 🔒 Secure way to store vaccine information

**Cons**

- 🐛 Passes disappear or need to be re-entered frequently
- 🐛 Incorrect or missing vaccine information
- 🐛 Inability to add booster information
- 🤔 Requires ID to be shown in addition to pass
- 🤔 Limited to only NY state vaccinations

**Commonly reported bugs**

- Inability to locate vaccination records in the system
- Passes expiring prematurely
- Inconsistent behavior across devices and OS versions

**Most requested features**

- Add vaccine information from other states
- Allow scanning of physical vaccine card
- Integrate with Apple Wallet
- Improve stability and persistence of passes

## Recent user reviews (10 of 50)

All indexed reviews: https://appshunter.io/ios/app/nys-wallet/id1552933587/reviews.md

### 3/5 — What happened?

*2022-05-26, version 2.9.0*

Ok so I took me a while to figure this out since the app doesn’t provide much information on this.

If seems after the 2nd dose of vaccinations any boosters aren’t automatically updated to the pass. Instead you have to go to the NYS website and add a new pass to the app with the update as Excelsior Plus. 

Now unsure if this is also from an update but why not just allow a person to scan their real card and verify the data right into the app? Also was Apple Wallet feature removed? On the go I’d like to just open the Wallet and get it scanned when I’m in NYC. I don’t see or can find details on how to do that now. You should include an action for it.

### 5/5 — Great app that verifies information

*2022-05-21, version 2.9.0*

I love this app because it verifies the information which makes it more powerful than hard copies that could be easily forged. However, I have one suggestion that I’d like to see it happening: since the vaccine has to be submitted along with state ID, then I think the app should include digital verified copy of the state ID, even better accompanied with verified social security number since this going to be our required documents for some time to come.

### 2/5 — Won’t allow me to add booster information.

*2022-05-17, version 2.9.0*

I love the idea of this pass. It was so easy to get around nyc with the pass. It still has my two expired passes stored so no problems losing them but now, it won’t let me get a screen to update with my booster information. It also doesn’t remember me so I have now filled out the same screen six times without getting to a screen for the booster.  It would actually be a five if I could get it to accept my booster information. Please fix this!  My husbands app has a white pass. Mine will only show blue. Even when I click on excelsior pass plus it throws me back to the original.

### 2/5 — Apple Wallet support needed

*2022-02-12, version 2.9.0*

The original Excelsior Pass could be added to Apple Wallet, which was extremely convenient (one less single-purpose app to juggle) and obviously the “right” way to do things on the platform. This ability was removed from the Plus Pass… why? With the upcoming expiration of our original passes, we really need this functionality back. Especially since half the time the janky NYS Wallet app opens up blank until it’s force-quit and reopened (and yes, I’ve reinstalled, checked I’m on the latest version, redownloaded my passes, and so on).

### 1/5 — True testament to incompetence of NYS government

*2022-02-07, version 2.9.0*

Excelsior Pass Plus does not show your booster information. I understand it doesn’t automatically update so I’ve manually plugged in my information several times and retrieved and downloaded an “updated” Excelsior Pass Plus several times and still only get “2 doses” listed on my Excelsior Pass Plus. No resource to help you out and no tech department made available for questioning — all you get is a generic FAQ website that provides absolutely no help. Good thing they have about 7 other passes all similarly named and serving similar purposes to make this process so much more clear and efficient. NYS has fumbled and mishandled this pandemic situation from the very beginning. Whatever department is working on this app should be re-evaluated. Get it together.

### 2/5 — “NY Tough” to Set Up & Use

*2022-01-12, version 2.8.0*

This app took me way too long to set up.

When using the scanner the app didn’t recognize my card at all, so I needed to manually enter my information. This would have be fine, except it asks for the date of your last vaccination dose… If you’ve had a booster dose (like I have) you might think this would be your last dose but you’d be wrong. The app won’t find your record if you input the date of your booster. It’s actually asking for the date of your 2nd dose. The app doesn’t make that clear and it took me multiple attempts over two days to figure that out.

The biggest problem I have with this app is that it doesn’t replace the need to show a physical ID. What’s the point of the app if you still need to pull out a drivers license? Now I’m juggling my wallet and my phone while trying to keep my mask from fogging up my glasses. It’s slapstick. Until I can keep my NY drivers license in my phone, I might as well carry my physical card.

I guess the app protects me against losing my paper card, but this is really a half baked solution at this point.

### 1/5 — Every interaction with this app is a failure

*2022-01-09, version 2.7.0*

The app frequently just LOSES my passes. I’ll go back to the app to show one at a door and they’re all gone. I can re-add them but it takes a few minutes and involves putting in all of my vaccination dates, etc over again to confirm everything so it’s a huge pain.

Making this so frictiony is hugely negligent because it encourages people to use less secure/verifiable methods like screenshots, which undermines the whole point of having an app like this and reduces trustworthiness of vaccine proofs overall.

Today the app just gave me a notification to retrieve my 365 day pass and I clicked the notification. To my amazement the app actually loaded straight to it without trouble. I was ready to think maybe they’ve improved it, but of course clicking the “add to wallet” button just throws an error. Lol. Still just the same crap.

### 2/5 — No booster info

*2021-12-24, version 2.7.0*

The Pass Plus is not showing my booster shot, which I got in October. I’ve tried on multiple phones. I’ve called the Help Number and was told that my record is complete and accurate - has all 3 of my shots. When I have tried to submit a form indicating I am having trouble with my pass, clearly explaining that my record is complete, I get a non-response saying I need to go back to the provider to make sure they submitted my info. Again, I have called, twice, and both times the Help Desk has verified that my record in the database is accurate. How do I get my booster info on my Pass? The whole point of having this Pass is so I don’t have to carry my CDC card. I’ve reloaded the Pass, so I am using the most updated version.

### 1/5 — A Typical Government Dumpster Fire

*2021-12-19, version 2.7.0*

I downloaded my Excelsior Pass Plus only to find that my information was either incorrect or missing. The vaccination sites were incorrect & the lot numbers were missing.  I later found out that my primary physician’s office accidentally overwrote the info in the state’ database that was originally input by the pharmacy that gave the vaccination.   How is this possible?!  You would think a competent app designer would implement protocols that would prevent this from happening. To make matters worse, calling the Excelsior Plus help line is an absolutely frustrating experience that offers little to no help.  One could get better results speaking to a brick. This app is a true dumpster fire that is poorly designed and supported.

### 1/5 — Useless

*2021-12-13, version 2.7.0*

This is a pretty useless app if they can’t get the vaccine records updated in the system even on a monthly basis. I got my vaccine back in August and downloaded this app today since I will be going to MSG for an event in January. It has no record of me and when I went to the Support FAQ and answered some questions about my vaccine and where it was administered it told me to go back to my administration site and ask them to submit my information to the state. Sorry that’s not happening since I had to wait 3 hours for my vaccine at my local pharmacy twice because they are so understaffed, trust me when I say they won’t even think this is their problem to deal with let alone want to deal with it at all.

## Frequently asked questions about NYS Wallet

### What is NYS Wallet?

NYS Wallet is a free, secure, and accessible mobile app developed by New York State for New Yorkers. It allows users to store and display state-issued digital passes, licenses, and records directly on their smartphones.

### What kind of passes can I store in NYS Wallet?

You can store state-issued digital passes such as Excelsior Pass Plus and NY State Parks Empire Pass. These passes can be retrieved from participating New York State agencies.

### Is NYS Wallet available on all devices?

NYS Wallet is supported on iPhone, iPad, and iPod devices. It is designed to be accessible on Apple's mobile operating systems.

### How often is NYS Wallet updated?

The latest version of NYS Wallet is 3.0.0, which was last updated on November 18, 2022. Updates typically address performance, security, and feature enhancements.

### What is the user sentiment for NYS Wallet?

User reviews indicate a negative overall sentiment, with common complaints including passes disappearing, incorrect information, and the inability to add booster information. Users also note that ID is often required in addition to the pass.

### Does NYS Wallet have ads?

The provided data does not specify if NYS Wallet contains advertisements. However, as a state-issued application, it is generally expected to be ad-free.

### What is the age rating for NYS Wallet?

NYS Wallet has an age rating of 4+. This indicates that the app is considered suitable for children and adults alike, with no mature content.

### Where can I find more information about NYS Wallet?

You can learn more about the New York State Wallet by visiting the official website at nyswallet.ny.gov/. This site provides comprehensive details about the app's features and usage.

## Version history (last 1 release)

### 3.0.0 — 2022-11-18

NY State Parks Empire Pass holders now have the flexibility of using their New York State Wallet app to access State parks. Adding your NY State Parks Empire Pass in your NYS Wallet, allows you to quickly gain access to your digital pass so you can start exploring New York’s outdoors.

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## More apps by New York State Office of Information Technology Services

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All apps by New York State Office of Information Technology Services: https://appshunter.io/developer/712337016

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-24.*