# NYSEG — user reviews > 412 indexed App Store user reviews of NYSEG by AVANGRID, INC, rated 4.47/5 from 7,433 ratings. - Source: https://appshunter.io/ios/app/nyseg/id1466695287/reviews - App overview in markdown: https://appshunter.io/ios/app/nyseg/id1466695287.md - Rating breakdown: 5★ 5,652 · 4★ 863 · 3★ 198 · 2★ 95 · 1★ 588 ## What do users think of NYSEG? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient payment options - 📊 Detailed account information - ⚠️ Helpful outage reporting **Cons** - 🐛 Buggy and unreliable - 💰 Overcharging and billing issues - 🤖 Poor customer service - 🔒 Limited account access without e-billing **Commonly reported bugs** - Login screen freezes - Payments not processing correctly - Inconsistent billing information - App crashes and performance issues **Most requested features** - Improved autopay functionality - Ability to view billing history without e-billing - Enhanced outage notification system - More user-friendly app interface ## Newest reviews (10 of 412) ### 1/5 — Can’t trust their billing *2026-07-31, version 25.11.2001* It’s impossible to trust or understand their billing. ### 1/5 — Nyseg sucks *2026-07-31, version 25.11.2001* I mean yall already know ### 1/5 — YOY same month usage increase of $74, delivery fees increase of over $1k (one month) *2026-07-22, version 25.11.2001* Please see title ### 2/5 — Easy *2026-07-17, version 25.11.2001* Easiest way to pay your bill. However, there’s no tool to engage with NYSEG outside of reporting a gas leak. It’s almost impossible to communicate with this company outside of writing a letter and hoping for a response. ### 1/5 — Crooks *2026-07-15, version 25.11.2001* Crooks ### 1/5 — NYSEG IS EVIK *2026-07-10, version 25.11.2001* This is the second worst utility company in America they are criminal thieves and extortionists that need to be disbanded and held accountable. Their monopoly is also illegal. ### 1/5 — Always freezes *2026-07-07, version 25.11.2001* They obviously don’t care about this app. Half works sometimes and that’s being generous. Please fix this garbage ### 5/5 — Easy to use *2026-07-07, version 25.11.2001* App is great for easy payments of my bills ### 5/5 — . *2026-07-03, version 25.11.2001* THIS COMPANY IS THE BEST ### 1/5 — . *2026-07-02, version 25.11.2001* It’s a train wreck!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Ripoff con artists *2026-08-21, version 26.08.1106* Sucks to pay a small fortune for energy and watch that money get wasted on a garbage app. ### 1/5 — NYSEG Sucks and so does this app *2026-08-20, version 25.11.2001* You would think for what we are paying the app would be better. We’re certainly not paying for the technology capability. ### 1/5 — Customer for 4 years *2026-08-20, version 25.11.2001* The app fails to save my basic account information, the aspect ratio does not fit my mobile device correctly and never has, and tries to pigeonhole you into auto-pay or budget billing, and that is just the app. The company as a whole has seasonal blackouts at my home and work, raises my rates and communities rates and fails to deliver its line upgrades in a timely manner. Would move onto a different company if this wasn’t a monopoly. ### 1/5 — NYSEQ Sucks and Scammer. *2026-08-20, version 25.11.2001* NYSEQ is truly a company that sucks the life out of you. The bill is never consistent and the meters are never right. Living in an apartment and I’m paying a bill as if I was living in a mansion. Truly the a scam of the earth. ### 1/5 — Monopoly company *2026-08-08, version 25.11.2001* Love only being given the option to “recommend the app” or “maybe later” to a business that I despise but am forced to use because there are no alternatives in my area. I hate the company and the app, probably would have a better review if they didn’t out right overcharge people especially in winter months due to lazy employees not actually reading the meter. Don’t want a bad review? maybe give an option to just not be spammed with a review after paying a bill every single time.. ### 1/5 — Sucks! *2026-08-04, version 25.11.2001* Nyseg is such a ripoff & takes advantage of no one else around to compete with. Spain can kiss my butt! ### 1/5 — The Great Ripoff *2026-08-04, version 25.11.2001* Energy rates sky high. Albany don’t care. Money goes to the Spaniards. They own this scam. ### 1/5 — The worst app I’m forced to use *2026-08-01, version 25.11.2001* The worst app I’m forced to use since paying by phone or website is even worse. Never saves my banking information, the card redirect constantly fails, and half the time it errors out just trying to log in. They overcharge for energy usage and clearly don’t invest it in a good app. ### 1/5 — Garbage *2026-07-31, version 25.11.2001* This company destroys families. ### 1/5 — APP Doesn’t work *2026-07-31, version 25.11.2001* App doesn’t work. Have reported many times. Get error msg EVERY TIME!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Easiest app yet! *2026-08-19, version 25.11.2001* This app is extremely user friendly, clear and concise direction that takes the aggravation out of getting any/account info online. ### 5/5 — Great Customer Service *2026-08-13, version 25.11.2001* The customer service representative was professional,knowledgeable and listen to all my concerns with empathy. ### 5/5 — Easy app *2026-08-07, version 25.11.2001* Easy to maneuver ### 5/5 — Great app - easy to navigate and use *2026-07-31, version 25.11.2001* Customer 52 years. Only gets better ### 5/5 — App *2026-07-23, version 25.11.2001* Easy to use quick payment options ### 5/5 — Pago tapido *2026-07-17, version 25.11.2001* Ok ### 5/5 — App *2026-07-16, version 25.11.2001* Easy ### 5/5 — Great app! *2026-07-14, version 25.11.2001* I never review apps but got a suggestion to review this while paying my electric bill lol and I was like “ you know what I will review this app because it’s actually good” it operates really quickly with almost no glitching or wavering, must be a really impressive software/coding. Great job guys :) ### 5/5 — Nice app *2026-07-11, version 25.11.2001* Very well constructed and easy to follow ### 5/5 — NYSEG *2026-07-08, version 25.11.2001* Easy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*