# NZ Post — user reviews > 149 indexed App Store user reviews of NZ Post by New Zealand Post Limited, rated 1.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/nz-post/id352814700/reviews - App overview in markdown: https://appshunter.io/ios/app/nz-post/id352814700.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## What do users think of NZ Post? Overall sentiment: negative **Pros** - 📦 Effective parcel tracking functionality - 🔔 Push notifications for delivery updates - 👤 RealMe login support - 📱 Improved user interface and design - ✅ Better app stability in recent versions - 🎯 Useful parcel naming feature - ⚡ Faster performance than website - 📍 Convenient delivery instruction management **Cons** - 🐛 Frequent login/authentication failures - 🔄 Constant unexpected logouts - ⏳ Slow loading times and lag - ❌ App crashes and freezes - 🔗 Broken links and non-functional features - 📊 Unreliable tracking updates - 🔐 Session management issues - ⚠️ Inconsistent performance across devices - 🚫 Cannot function without account login - 🔄 Requires frequent reinstallation - 📱 Poor compatibility with latest iOS versions - 🌐 Bloated web wrapper instead of native app **Commonly reported bugs** - Login page crashes or fails to load - Blank pop-up screens during authentication - Continuous logout loops - Spinning wheel of doom (infinite loading) - Tracking numbers not loading or displaying - Email alerts automatically disabling - App crashes when redirecting parcels - Parcel edits not being retained - Filter functionality not working properly - Bulk delete deleting all items instead of filtered - App not compatible with notch iPhones - Cannot add tracking numbers - Validation code rejecting valid email domains - Wrong email address linked with no way to change - Tracking information missing or incomplete - App opening blank rectangles instead of content **Most requested features** - Push notifications for tracking updates - Biometric authentication (Face ID/Touch ID) - Dark mode option - Ability to copy tracking numbers from app - Support for international courier tracking - Email validation for modern TLDs - Better account management features - ParcelPod management functionality - Improved session persistence - Native app instead of web wrapper - Advanced filtering and sorting options - Proof of delivery downloads ## Newest reviews (16 of 149) ### 2/5 — Please fix tracking number input *2026-07-06, version 7.2.4* Most common operation I use, pasting tracking number into tracking text box field. Most people email tracking number with spaces in it. App will not accept this as valid format. PLEASE enhance the app to trim out whitespace automatically!! Please!!! Would make MASSIVE difference to usability. ### 2/5 — Poor tracking *2026-06-18, version 7.2.4* From what I can see this app doesn’t tell me anything more than the website. It says it’s a tracking app but why don’t they use GPS, does “out for delivery” mean 1, 2, or 6 hours away? ### 4/5 — Solid tracker for parcels *2026-02-02, version 6.8.12* Not as bad as the other reviews say! Good for tracking your parcels. It offers push notifications which allow you to keep track of where they are. For any features other than parcel tracking, it opens up a browser window to the website. So the flow isn’t great. But if you need to just track parcels (and do things like delivery instructions and redirect) then it is a little better than using the website. You do need a login, but it seems to stay logged in for longer than the website ### 1/5 — Simply cannot stay logged in. *2025-12-22, version 6.7.42* Keeps logging me out. Poor service, stupid engineering teams ### 1/5 — Be great if you can log in *2025-12-11, version 6.7.42* After years of no updates we finally got one and now I can’t log in. Useless app. ### 3/5 — Email alerts unreliable *2025-12-08, version 6.7.42* You set email alerts for parcel tracking and a few days later the alerts are disabled. You have to keep checking and enable it again. VERY annoying when you are waiting for overseas parcels that take a while and are expecting email alerts telling you the parcels progress are never sent. Needs to be fixed! ### 1/5 — Tracking location *2025-12-07, version 6.7.42* App tracking does not provide the location of the depot - unlike the website - and it makes it hard to understand where the parcel is at ### 1/5 — Useless tracking *2025-11-13, version 6.6.12* If you want extra tracking information, there is none. It’s exactly the same as searching up the tracking number online without an account. There’s no point in getting this app for tracking updates. ### 4/5 — App improvements *2025-11-06, version 6.6.12* App definitely getting better, NZ Post courier service improved a lot recently, but seems to be much harder to fix App on IT side. Couple of years ago App wasn’t usable, now it is working ok. Looking forward for more improvements! ### 1/5 — Won’t work on latest iOS!!! *2025-10-17, version 6.5.19* Just as much of a piece of junk as it has always been! ### 2/5 — What happened? *2025-10-13, version 6.5.19* This app was super reliable and recently I get logged out every second day, and app push notifications just say we’ve collected your parcel at every status change instead of the actual status. Hope you can fix this!! ### 2/5 — For some reason it has the wrong email and no way to change it *2025-09-26, version 5.4.23* Anything I attempt to track comes up with tracking nothing ### 1/5 — Poor Service *2025-09-21, version 5.4.23* I paid $200 for a small parcel to be delivered overseas and it has been 8days but still at Auckland International Airport. Very poor service ### 1/5 — Not fully functional *2025-08-14, version 6.3.4* Links don’t work and it is very cumbersome. ### 2/5 — Hopeless *2025-07-31, version 6.1.59* Tracking is all messed up. I can only see stuff sent to me not what I have sent from here. The new sending process is still awful, bring back the old version. ### 2/5 — Still not fixed *2025-07-17, version 6.1.59* So many years later and no difference. You obviously need a real development team, what you have is not working. You’re wasting your time, as well as ours. But of course nothing will happen. ## Most critical reviews (10 lowest-rated) ### 1/5 — App error *2026-06-17, version 7.2.4* app doesn’t work on my iphone 14 pro max. Sign in: blank screen. Deleted app + reinstalled. Same problem ### 1/5 — App not installing *2026-04-10, version 6.10.13* Brand new iPhone and app not opening or installing properly ### 1/5 — Cannot sign in on app *2026-04-01, version 6.10.13* Using an iPad all up to date, message on line says update to latest app. Get a screen saying to log into but when I click on it it goes to a pop up that is blank. ### 1/5 — Nz post *2026-03-18, version 6.10.13* A completely useless app, has never worked ### 1/5 — Hopeless *2026-03-17, version 6.10.13* Absolutely terrible to deal with, bad communication bad service, will never use again!!! ### 1/5 — NZ Post is NOT trying hard enough *2026-02-23, version 6.8.12* Why do couriers not get detailed tracking information - he just went to the wrong address AGAIN (probably a different person)? How difficult is it to provide a route to your drivers? Hint: it’s easy - unless your incompetent and / or inconsiderate. If you can’t afford an 0800 number for problems then why can’t we call customer support straight through the app via the internet instead of wasting a lot of money on a prepaid phone call listening to unpleasant music? And the website is just as bad and useless. I do want NZ Post to succeed - but they can’t even get the basics right. That’s called incompetence. ### 1/5 — Continue loop of Realme sign in not being acknowledged *2026-02-23, version 6.8.12* Usually you sign in the app with Realme and it opens…today if just loops around to the ‘continue’ screen in the NZPost app. Doing my head in…used website instead ### 1/5 — The least user friendly site ever *2026-02-04, version 6.8.12* If you want an excuse to tear your hair out - look no further. All I wanted to do was give authority to leave. That should not be difficult. ### 1/5 — Pathetic service *2026-02-04, version 6.8.12* Please don’t book your any courier service through the NZ post. They don’t care your parcel. My parcel stuck in a scanning process and I already called to the customer service and ask to pick by myself they are not allowing me to pick it by myself and customer care executive said she didn’t know in how many days I can receive my parcel. They didn’t gave you any clarity. Last year they lost the parcel of one of my friend inside it were very important documents. So book any other courier service don’t this ### 1/5 — Absolute trash *2025-12-23, version 6.7.42* Won’t let me log in no matter what I do. 3 Step process results in still not being able to log in. Keep with the website. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-07-27, version 7.4.1* NZ Post gets a lot of flack and it’s ridiculous. They are exponentially better than any other courier service and their tracking is fantastic. This all might have been mid a few years ago, but the rating is no reflection on it today. The fact it automatically adds packages registered to your email address is absolutely brilliant. Don’t read reviews from three years ago. You can’t ask for more from a post tracking app. ### 5/5 — 1 star reviews? *2026-05-22, version 7.1.25* Is this the comeback of the century? ### 5/5 — Great *2026-03-19, version 6.10.13* I’ve had the app since 2020 and it has been great. Back then it wasn’t as good but still worked for me personally. It’s definitely gotten better as time goes on. ### 5/5 — Finally improved *2026-01-21, version 6.7.44* From 1 stars to 5!! Finally team, you’ve brought the app from 2012 into 2026, before we had unreliable updates, couldn’t login, the resolution was terrible. I now get notifications on time as soon as my package updates and the app usability is a MILLION times better, please team keep doing what you’re doing 🙏 ### 5/5 — Issue resolved! *2025-06-29, version 6.0.0* I wasn’t able to login before - now I can! Thank you for resolving this issue :) ### 5/5 — Very much improved *2025-04-10, version 5.19.13* I used the app maybe a year ago and it was terrible, always logged out every time I opened it etc, too annoying to use so deleted it. Have now tried it again and it’s fantastic! Thanks for fixing all the issues. ### 5/5 — Great App *2025-03-19, version 5.19.10* It’s a great app for tracking deliveries. I haven’t used any other services on it but I’m sure they’re really good too. ### 5/5 — Surprisingly Good *2025-03-18, version 5.18.10* This app is actually surprisingly useful in its current form, it adds parcels for me and I regularly get notifications from it. Would recommend to people receiving parcels by courier! ### 5/5 — Works well *2024-12-14, version 5.13.17* Works well never had a problem with it ### 5/5 — Functional and well designed *2024-12-03, version 5.13.17* I use the app to track items I have purchased online. I logged in with the account I had previously made on the NZ Post web site. I have had no issues with it whatsoever. I was weary about downloading the app based on the negative reviews. However, those reviews must refer to an older version. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*