# NZeTA — NZ Electronic Travel Authority

> Official New Zealand government app for NZeTA and IVL applications. (iPhone/iPad app by Ministry of Business, Innovation and Employment.)

- Source: https://appshunter.io/ios/app/nzeta/id1470900142 (this page in markdown: same URL + `.md`)
- Developer: [Ministry of Business, Innovation and Employment](https://appshunter.io/developer/512702203)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.40/5 from 826 App Store ratings · 422 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 120 MB
- Languages: American English
- Released: 2019-08-15
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nzeta/id1470900142/reviews.md

## What is NZeTA?

NZeTA – Get it before you go

Download this free official New Zealand government app and use it to request your NZeTA and pay the IVL. The app is the fastest way to request an NZeTA and should take you less than 5 minutes.

You can use the app to scan your passport to upload your details and scan your credit or debit card for ease of payment.

You can request and pay for up to 10 NZeTAs in one transaction for your family or group.


What are the NZeTA & IVL?

The NZeTA is a border security measure introduced by the New Zealand Government on 1 October 2019.

To find out more, visit the Immigration New Zealand website.  https://www.immigration.govt.nz/nzeta
Most visitors coming to New Zealand must pay an International Visitor Conservation and Tourism Levy (IVL). The IVL is a way for you to contribute directly to the tourism infrastructure you use and help protect the natural environment you enjoy during your stay in New Zealand. For more information on the IVL, visit this website https://www.mbie.govt.nz/immigration-and-tourism/tourism/tourism-funding/international-visitor-conservation-and-tourism-levy/.


The Legal stuff

Immigration New Zealand (INZ) will use the information you provide in this app about yourself or others, including photographs, to assess NZeTA requests. Information may also be used to improve INZ’s services and administration of the Immigration Act 2009. See our privacy statement (https://www.immigration.govt.nz/about-us/site-information/privacy) for more information about our handling of personal information and your rights. The use of this app is subject to our terms of use https://www.immigration.govt.nz/about-us/site-information/terms-of-use. 

It is your responsibility to ensure that to the best of your knowledge the information you provide via this app is accurate and that you answer the questions truthfully and correctly. The information will be retained and will become part of New Zealand immigration records. INZ may provide information to other agencies in New Zealand and overseas where such disclosure is required or permitted by the Privacy Act 1993, or otherwise required or permitted by law.

## Key features

- Request NZeTA
- Pay IVL
- Scan passport for details
- Scan credit/debit card
- Group applications (up to 10)
- Fastest application method

## What do users think of NZeTA?

Overall sentiment: neutral

**Pros**

- 🚀 Quick and easy process
- 👍 Straightforward instructions
- ⏱️ Fast approval times
- 📤 Convenient email confirmation
- 🔒 Secure payment processing

**Cons**

- 🐛 Inconsistent photo capture
- 🤖 Automatic photo taking without user control
- 🔄 Repeated app crashes or freezes
- 🤷‍♀️ Unclear error messages
- 📤 Status updates not always reflected in app
- 💰 Overcharging for services

**Commonly reported bugs**

- Passport scanning issues due to reflections
- Inconsistent app behavior across devices
- Payment processing failures or double charges
- Loss of application data when app is closed

**Most requested features**

- Option to manually upload photos
- Ability to add multiple travelers in one session
- Clearer instructions and error handling
- In-app status tracking and updates

## Recent user reviews (10 of 422)

All indexed reviews: https://appshunter.io/ios/app/nzeta/id1470900142/reviews.md

### 5/5 — Very good

*2026-08-18, version 1.7.1*

Excellent

### 1/5 — Stuck

*2026-08-01*

This is frustrating. I am stuck on step two out of five. The check box “the information is accurate” Cannot be checked. Restarting the phone, deleting and downloading the app does not fix the issue. multiple attempts and still cannot move onto the next page.

### 1/5 — Does not work

*2026-07-31, version 1.7.4*

Cannot click the verify button

### 1/5 — Doesn’t work. No way to report an issue

*2026-07-30*

I have used this app in the past. However now when I try to submit a request I get stuck on the screen confirming my passport details. I cannot check the box confirming I have checked the details and the button is disabled. Reset, rebooted phone. Nothing works. Can’t see a way to report the issue so I’m writing this review so maybe someone can report the issue.

### 1/5 — Can’t get past step 2

*2026-07-30, version 1.7.4*

I’ve taken a lot of selfies after deleting the app many times and still can’t get past step 2.

### 1/5 — Bugs

*2026-07-29, version 1.7.4*

After taking the picture, I try to confirm my information (it’s all correct), but the app is broken and I can’t click to confirm the info. So it just stalls out at set 2 of 5!

### 1/5 — ☹️

*2026-07-29, version 1.7.4*

It won’t let me click the checkbox to confirm that I checked my passport details, so I can not proceed…

### 1/5 — ?

*2026-07-29, version 1.7.4*

I input all of my information and checked for accuracy. The app would not let me proceed and provided no feedback as to what was wrong. Deserves 0 stars

### 1/5 — Can’t check off checkbox

*2026-07-28, version 1.7.4*

Won’t let you check off “I have checked these details match my passport”. Forced to use browser which charges more.

### 1/5 — Checkbox doesn’t work

*2026-07-28, version 1.7.4*

Can’t check the “details match my passport” checkbox, so you can’t move forward in the application.

## Frequently asked questions about NZeTA

### What is the NZeTA and IVL?

The NZeTA (New Zealand Electronic Travel Authority) is a border security measure, and the IVL (International Visitor Conservation and Tourism Levy) is a contribution towards tourism infrastructure and environmental protection in New Zealand. Most visitors need to obtain both before traveling.

### How do I apply for an NZeTA using this app?

You can use the app to request your NZeTA by scanning your passport to upload your details and scanning your credit or debit card for payment. The process is designed to be fast, often taking less than 5 minutes.

### Can I apply for multiple people at once?

Yes, the app allows you to request and pay for up to 10 NZeTAs in a single transaction, making it convenient for families or groups traveling together.

### Is this app free to use?

Yes, this is a free official New Zealand government app. You will still need to pay the required fees for the NZeTA and IVL through the app.

### What information is collected and how is it used?

Immigration New Zealand will use the information you provide, including passport details and photographs, to assess your NZeTA request. This information may also be used to improve their services and administer the Immigration Act 2009, in accordance with their privacy statement and terms of use.

## Version history (last 5 releases)

### 1.7.7 — 2026-08-03

Over 3 million travellers have now used this official New Zealand government app to successfully request their NZeTA.

The new version (1.7.7) improves the user interface which captures your passport details and provides greater clarity around how INZ will collect and store your data, in particular your biometric information.

### 1.7.4 — 2026-07-23

Over 3 million travellers have now used this official New Zealand government app to successfully request their NZeTA.

The new version (1.7.4) allows travellers from China and Pacific Islands Forum countries with an eligible Australian visa to request an NZeTA for travel to New Zealand from Australia.

### 1.7.3 — 2026-06-30

Over 3 million travellers have now used this official New Zealand government app to successfully request their NZeTA.

The new version (1.7.3) allows travellers from China and Pacific Islands Forum countries with an eligible Australian visa to request an NZeTA for travel to New Zealand from Australia.

### 1.7.2 — 2026-05-16

Over 3 million travellers have now used this official New Zealand government app to successfully request their NZeTA.

The new version (1.7.2) allows travellers from China and Pacific Islands Forum countries with an eligible Australian visa to request an NZeTA for travel to New Zealand from Australia.

### 1.7.1 — 2026-03-23

Over 3 million travellers have now used this official New Zealand government app to successfully request their NZeTA.

The new version (1.7.1) allows travellers from China and Pacific Islands Forum countries with an eligible Australian visa to request an NZeTA for travel to New Zealand from Australia.

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All apps by Ministry of Business, Innovation and Employment: https://appshunter.io/developer/512702203

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*