# NZeTA — user reviews > 422 indexed App Store user reviews of NZeTA by Ministry of Business, Innovation and Employment, rated 4.40/5 from 826 ratings. - Source: https://appshunter.io/ios/app/nzeta/id1470900142/reviews - App overview in markdown: https://appshunter.io/ios/app/nzeta/id1470900142.md - Rating breakdown: 5★ 638 · 4★ 62 · 3★ 23 · 2★ 17 · 1★ 86 ## What do users think of NZeTA? Overall sentiment: neutral **Pros** - 🚀 Quick and easy process - 👍 Straightforward instructions - ⏱️ Fast approval times - 📤 Convenient email confirmation - 🔒 Secure payment processing **Cons** - 🐛 Inconsistent photo capture - 🤖 Automatic photo taking without user control - 🔄 Repeated app crashes or freezes - 🤷‍♀️ Unclear error messages - 📤 Status updates not always reflected in app - 💰 Overcharging for services **Commonly reported bugs** - Passport scanning issues due to reflections - Inconsistent app behavior across devices - Payment processing failures or double charges - Loss of application data when app is closed **Most requested features** - Option to manually upload photos - Ability to add multiple travelers in one session - Clearer instructions and error handling - In-app status tracking and updates ## Newest reviews (15 of 422) ### 1/5 — Broken *2026-07-28* I’m completely stuck on step 2/5. Tried on two different phones. Scanned a USA passport. The check box that says “I have checked these details match my passport” doesn’t do anything when you tap it. I can’t proceed to the next step of it isn’t checked. Please fix this bug. ### 1/5 — Frank *2026-07-28, version 1.7.4* It is impossible to validate the final checkbox and submit the application. The app is useless until that bug is fixed ### 1/5 — Checkbox broken *2026-07-28, version 1.7.4* The app is currently unusable due to a confirmation checkbox that cannot be selected. ### 1/5 — Checkbox after photo doesn’t work *2026-07-26, version 1.7.4* Checkbox after photo doesn’t work- tried on multiple devices ### 1/5 — broken *2026-07-26, version 1.7.4* “details match my passport” checkbox nonfunctional multiple users on multiple devices tested ### 1/5 — Latest version not working. *2026-07-25, version 1.7.4* The latest app isn’t working correctly, it won’t let me checkmark the box on step two. ### 1/5 — Horrible *2026-07-25, version 1.7.4* Horrible ### 1/5 — Bug renders unusable *2026-07-24* Really like how convenient this would be if it functioned! I cannot submit an application at all due to the confirmation checkbox being unclickable. I tried deleting and reinstalling, scrolling and clicking generally around the box, and then even tried on a completely different device. No way to submit an application- very frustrating! ### 1/5 — Super Frustrating *2026-07-23, version 1.7.4* The checkbox after the photo does not work. Tried a dozen times. I give up. ### 1/5 — Scan not working *2026-06-20, version 1.7.2* When scanning it missed off the last numbers of the passport. Tried with iphone12 and iPhone 16 both producing the same incorrect results. ### 3/5 — Renew option *2026-05-17, version 1.7.2* Please consider adding a renew option in this app. My eta expires in one month and I want to get the new one now so I’m ready for my trip. The app won’t seem to let me. So I have to do this through the website and pay extra. ### 3/5 — 能不能支持一下万事达卡啊 *2026-04-30* 只支持visa真的很不人性化，求求支持一下万事达卡好吗 ### 1/5 — 登录不了 *2026-04-10* 这几天一直登录不上，有同样情况吗？ ### 1/5 — Non decent app *2026-03-21, version 1.7.0* When entering an email address, each keystroke results in duplicated characters. Photos often require multiple attempts due to inconsistent color filters being applied. The payment card scanning feature does not function properly It’s unclear how much the New Zealand Tourism Board spent developing this app, but it must have been a significant amount—yet the performance is unacceptable. ### 1/5 — Application not working *2026-03-14, version 1.6.3* For almost 3 weeks now the application has reported that it is unavailable due to services being down ## Most critical reviews (10 lowest-rated) ### 1/5 — Stuck *2026-08-01* This is frustrating. I am stuck on step two out of five. The check box “the information is accurate” Cannot be checked. Restarting the phone, deleting and downloading the app does not fix the issue. multiple attempts and still cannot move onto the next page. ### 1/5 — Does not work *2026-07-31, version 1.7.4* Cannot click the verify button ### 1/5 — Doesn’t work. No way to report an issue *2026-07-30* I have used this app in the past. However now when I try to submit a request I get stuck on the screen confirming my passport details. I cannot check the box confirming I have checked the details and the button is disabled. Reset, rebooted phone. Nothing works. Can’t see a way to report the issue so I’m writing this review so maybe someone can report the issue. ### 1/5 — Can’t get past step 2 *2026-07-30, version 1.7.4* I’ve taken a lot of selfies after deleting the app many times and still can’t get past step 2. ### 1/5 — Bugs *2026-07-29, version 1.7.4* After taking the picture, I try to confirm my information (it’s all correct), but the app is broken and I can’t click to confirm the info. So it just stalls out at set 2 of 5! ### 1/5 — ☹️ *2026-07-29, version 1.7.4* It won’t let me click the checkbox to confirm that I checked my passport details, so I can not proceed… ### 1/5 — ? *2026-07-29, version 1.7.4* I input all of my information and checked for accuracy. The app would not let me proceed and provided no feedback as to what was wrong. Deserves 0 stars ### 1/5 — Can’t check off checkbox *2026-07-28, version 1.7.4* Won’t let you check off “I have checked these details match my passport”. Forced to use browser which charges more. ### 1/5 — Checkbox doesn’t work *2026-07-28, version 1.7.4* Can’t check the “details match my passport” checkbox, so you can’t move forward in the application. ### 1/5 — Abomination *2026-07-28, version 1.7.4* Incredibly complicated. Picture submission is the worst part. Had to resort to using the PC application. This app is a disaster. ## Most praised reviews (10 highest-rated) ### 5/5 — Very good *2026-08-18, version 1.7.1* Excellent ### 5/5 — NZeTA *2026-04-17, version 1.7.1* Excellent ### 5/5 — Jenny *2026-04-08, version 1.7.1* Great ### 5/5 — 즐거운 여행이었습니다. *2026-03-31* I hope visit to NZ again ### 5/5 — sukh *2026-03-22, version 1.7.0* yo ### 5/5 — Me *2026-03-14, version 1.6.3* Excellent ### 5/5 — Mostly good and easy, needs updating *2026-02-12* Easy to use, great feature is it does multiple people per entry. Problem with recognizing newer bank cards, and taking the photograph regularly misrecognizes multiple people when they aren’t there, so needs a manual “take a picture now” button. Did a great job of recognizing passports. ### 5/5 — Easy *2026-02-10, version 1.6.3* It was easy. ### 5/5 — Reenal *2026-01-30, version 1.6.3* Chand ### 5/5 — Mrs *2026-01-13, version 1.6.3* Hirst --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*