# O&R — user reviews > 90 indexed App Store user reviews of O&R by Con Edison, rated 4.80/5 from 9,487 ratings. - Source: https://appshunter.io/ios/app/o-and-r/id1357406885/reviews - App overview in markdown: https://appshunter.io/ios/app/o-and-r/id1357406885.md - Rating breakdown: 5★ 8,330 · 4★ 680 · 3★ 186 · 2★ 58 · 1★ 233 ## What do users think of O&R? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Convenient payment options - 👍 User-friendly app - 👍 Visually appealing - 👍 Efficient and responsive - 👍 Great customer service **Cons** - 🐛 App crashes and freezes - 🐛 Login issues and authentication problems - 🐛 Inaccurate usage data and billing information - 🐛 Unreliable outage map and real-time usage features - 💰 Excessive fees for credit card payments - 🤖 Poor customer support and unresponsive to issues **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Inaccurate billing and usage data - Outage map not working - Frequent app crashes and freezes **Most requested features** - Improved Mint integration - iPad version of the app - More detailed usage insights and analytics - Reliable real-time usage tracking - Improved outage map and notifications ## Newest reviews (10 of 90) ### 2/5 — Clunky App *2026-07-05, version 11.1* The app does not work smoothly, particularly on my iPhone. It slightly better on the computer. ### 3/5 — Features don’t work correctly *2026-03-05, version 10.2.1* I haven’t had access to real time usage in over six months. I have called and made complaint and nobody can give an answer to why. If you’re not going to allow people to have access to it you shouldn’t offer it. ### 3/5 — could be better *2026-02-14, version 10.2.1* make payment choices easier and allow multiple accts to be remembered ### 1/5 — Final term notice *2025-03-07, version 10.0.0* Barely one week late and they’re sending me final termination notices, seems a bit extreme. Never late before!! But yet they just keep adding more random charges for stupid stuff. Billing charge? Really? I change to paperless to eliminate bills and they still charge for billing. Now you idiots start sending paper bills again for what reason? ### 1/5 — Rip off *2025-01-08, version 9.4.0* Shouldn’t cost this much to heat a home . Bunch of crooks . ### 1/5 — Thieves *2024-12-13, version 9.4.0* Biggest Thieves ### 2/5 — Wrong, wrong , wrong *2024-12-07* My husband passed from cancer last year so there is one less person in my household right now! I work 10-12 hour days, I’m never home! My bill is SIGNIFICANTLY HIGHER than it was when my husband was here with me and we were home all the time!!! I guess my dogs must be throwing some crazy house parties while I’m out! No one from O&R can explain it but I’m tired of the high bills that I can’t afford, I’m in the process of starting an investigation because this is outrageous! I also have new appliances so I don’t want to hear that excuse and I have all LED light bulbs ### 2/5 — Question *2024-09-03, version 9.2.0* Why my bills getting so high each month it’s increase even I don’t use it that much ### 5/5 — orange y rocklan *2024-05-21, version 9.0* thank For Everything You Have Nice Service ### 3/5 — App fail *2024-05-19, version 9.0* This app has been having issues. I’m unable to log into my account to pay my bill or view my balance.. it’s been months now with issues…I just now deleted it…because when I open it, it’s frozen not loading, not going anywhere, not doing anything.. ## Most critical reviews (10 lowest-rated) ### 1/5 — Criminals *2026-08-15, version 11.2* What they are charging and how they treat people who have a hard time paying a bill is criminal. They should be ashamed. ### 1/5 — Vote RED *2026-06-28, version 11.1* Let’s lower the price of electricity in New York State. Let’s turn New York from blue to RED. We will pay less electricity. ### 1/5 — O&R bill pay *2026-06-02, version 11.1* Easy to make payments and check your bills! ### 1/5 — Auto bill pay *2026-03-25, version 10.2.1* Signed up for auto bill pay and still getting termination notices. Reaching rep is harder than reaching the president. ### 1/5 — Competition *2026-03-04, version 10.2.1* How I wish there was a proper competitive market to help stop this price gouging ### 1/5 — Garbage app *2026-02-06, version 10.2.1* Horrible App doesn’t even work half the time. Maybe the abusive web master wants a new password every month. It just sucks. ### 1/5 — Over charged *2026-01-23, version 10.2.1* Hello, I received a bill this month saying that I owed $648 and we made two payments this month totaling $675 and it says I still owe $558 which is incorrect. we made every single payment in 2025 for $322 that was assessed for us so how can we still owe this much? When I made two payments this month and another payment $325 again so that is $1000. I paid this month alone to you. It still says my balance is $558. Don’t understand why we are being charged so much this month because it is not correct. Please look at my My Account account and let me know what is going on and why we are being charged so much money this month. When you made the assessment of $322 a month for the year 2025. Being raised to $372 a month for 2026. I just don’t understand why and how we can owe over $1000 for one month. Please help me thank you Denise Lavelle ### 1/5 — Ripoff *2026-01-04, version 10.2.0* Prices too high, monopoly. Crooks ### 1/5 — None *2025-09-17, version 10.1.1* You and your company are a band if criminals crushing working people. ### 1/5 — Collection harassment *2025-06-05, version 10.1.1* I’ve been paying my bills on time since 1988. I would prefer you never to send me disconnection notices because you’re threatening letters reflect a date not even do. I pay my bills the same way all the time if this is a rating for the app the app is fine but if thisharassment continues, I’ll have to take further action. ## Most praised reviews (10 highest-rated) ### 5/5 — Nice App bills expensive *2026-05-16, version 11.0* Coned shouldn’t be raising prices as they are a monopoly. No competition. ### 5/5 — One happy customer *2026-04-10, version 11.0* It’s funny how my review doesn’t post when I titled it thieves. ### 5/5 — O and R Auto Pay *2026-03-12, version 10.2.1* Very easy to enroll in auto pay! Makes sure bills are paid! ### 5/5 — So easy, so convenient *2026-02-10, version 10.2.1* I love using the O&R app to make my payments! It’s super easy and it’s done in 1-2-3! Also, I REALLY appreciate the convenience of being able to login using face recognition and not have to try and remember usernames or passwords! ### 5/5 — Kendley *2025-06-15, version 10.1.1* Great app ### 5/5 — My o&r *2024-10-31, version 9.3.0* Very attentive and caring especially during these trying times. ### 5/5 — George Richards *2024-07-27, version 9.1.2* Pay the bill under new account number did not come out🙃 ### 5/5 — O&R App *2024-07-26, version 9.1.2* It’s is so easy to pay your bill online. No fuss works in an expedient manner. ### 5/5 — Please make an iPad app *2024-07-19, version 9.1.2* The app is ok besides the fact that I have to use an iPhone app on my iPad. ### 5/5 — O&R App Review *2024-07-07, version 9.1.2* I think this is a terrific app however, the only thing I find to be somewhat annoying is that you have to log in and then log out and then log again for the facial recognition to work. Otherwise it’s fine. Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*