# Oaken Digital — user reviews > 39 indexed App Store user reviews of Oaken Digital by Home Trust Company, rated 3.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/oaken-digital/id1579045509/reviews - App overview in markdown: https://appshunter.io/ios/app/oaken-digital/id1579045509.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (11 of 39) ### 1/5 — Hire better developers *2023-01-31, version 1.3.3* Using RBC app vs this, it’s night and day. Invest in hiring better developers. This app is definitely not a native app but some web based UI. ### 1/5 — Can’t login *2022-11-15, version 1.3.2* Since I first downloaded it several months ago, the app has never allowed me to login to my account. Despite this the same credentials work on the website just fine! ### 1/5 — Oops really? *2022-09-17, version 1.3.2* We are all back to “oops something went wrong try again later” “Oops “ is not a word one uses when handling peoples money. You use it when you spill something etc. Your app should work so much better than this please ### 1/5 — Ap not working *2022-09-07, version 1.3.1* I am losing confidence in the digital platform. This ap just will not work on my IPhone 7x ### 1/5 — App will not open when using Apple products *2022-09-01, version 1.3.1* App will still not open when using iPhone or IPad. I have re-installed the app numerous time and it is still not opening. ### 1/5 — This app still won’t open *2022-08-26, version 1.3.1* I have deleted it multiple times and reinstalled the app from the apple app site and it downloads but does not open ### 1/5 — Bad joke *2022-08-20, version 1.3.0* Seriously Oaken worked fine until a few days ago. Now it’s a never ending loop where it wants me to “update the app” But in the App Store there is nothing to “update “ .. it just says “open “ 🙄 ### 1/5 — App login broken *2022-08-20* After opening app it says there’s an update and pushes me to the app store BUT I already have the latest version so the app store reopens the app. I’m stuck in this loop. Absolutely broken. I’ve deleted app and reinstalled but the issue persists. ### 1/5 — Doesn’t open anymore *2022-08-17, version 1.3.0* This app now useless. ### 1/5 — Oaken app doesn’t work *2022-07-30, version 1.2.0* I used to use the app but about @ month ago it stopped working. Simply won’t open on my iPad. Don S ### 1/5 — Not Working *2022-07-29, version 1.2.0* It constantly says “network error “. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can never login *2026-05-23, version 2.1.3* I can rarely sign in. I always have timeouts, or their systems have some kind of issues. ### 1/5 — Does NOT Work! *2025-12-15, version 2.0.8* Oaken had maintenance between Dec 13 to Dec 14 yet they could not fix the app issue. Right after login the app crashes. I won’t be using Oaken for banking until the app is fixed. ### 1/5 — Non working app *2025-12-03, version 2.0.7* Unusable, hangs after the login page ### 1/5 — Obstacles to accessing money *2025-11-04, version 2.0.7* Can't login, so I can't access money from the app ### 1/5 — Worst app I’ve used in a long time *2025-09-04, version 2.0.4* I can’t believe this is a financial banking app. This is hands down the worst app I think I’ve ever experienced. Everytime I try to log in using Face ID, it says to log in the regular way because of an update. When trying to log in the regular way the wheel just spins and doesn’t actually log me in. I’ll delete the app, reinstall it, and then it will work for a few more weeks with Face ID before the same issue. A useless app. ### 1/5 — display problems *2025-07-09, version 2.0.1* I'm been having a lot of display issues with the app for the past few weeks. It is practically unusable : amounts displayed are frequently incorrect. ### 1/5 — Can’t login with the APP *2025-02-19, version 1.4.6* Input user name and password then jump to a blank page. ### 1/5 — Do not put any money here unless you want to call on the phone all the time *2024-10-12, version 1.4.4* Do not use this financial company to do any investment unless you want to call them on the phone all the time. Both apps and websites have sooo many bugs. Even for resetting password on their digital platform you need to call them on the phone for that! This is a company that’s probably basically relying on old people to continue business. Once their older clients pass away they will not sustain their business anymore unless they can make their digital platform useable. Every time it’s so frustrating that I’m withdrawing my investments from them no matter if my GICs have been matured yet ### 1/5 — garbage won’t even let you login *2024-04-03, version 1.4.1* The latest ui change was bad enough — was it designed by the un-sighted? — but now I can’t even login at all because it keeps popping up a nonsensical message that I need to ‘update my personal information’ via the website. This might be fine except that I have already done that 100 times and the garbage still blocks me from logging in. A message to ‘support’ results in a ‘we cant assust you’ so the question there would be ‘why do you exist’ then? ### 1/5 — Transfers… *2024-01-25, version 1.4.0* Here’s how crappy this app is. I attempt to set up another bank to transfer from Oaken if and when required. After making me jump through all the hoops, the app times out and kicks me out before the process has time to complete. With all progress lost. I wish I was making this up but I’m not. Do they not test these things? This was done Jan 25 2024 after updating to the latest version. I cannot wait to see what else doesn’t work… ## Most praised reviews (10 highest-rated) ### 5/5 — Does what I need *2023-05-01, version 1.3.4* This app is easy to use, does what I need it to do. Meets all my expectations! ### 5/5 — Solid app *2023-04-28, version 1.3.4* Latest update is great. Quick and easy account opening. ### 4/5 — display problems *2025-09-28, version 2.0.5* I'm been having a lot of display issues with the app for the past few weeks. It is practically unusable : amounts displayed are frequently incorrect. Sept25: my problems were solved by the latest app update. Thanks. ### 4/5 — Face ID login not working *2021-10-27, version 1.0.0* Every time I need to login, I need to authenticate through a pop out window. ### 3/5 — Does NOT Work! *2026-06-19, version 2.2.3* June 19 app update did nothing to fix the app. I get the 2FA code but it keeps spinning. App does not work. Web browser login no issues. Would be nice if Oaken can investigate this. Might be a simple fix. Update, seems to work now. I hope it continues to work. ### 3/5 — Problems since iOS15.6 *2022-08-13, version 1.2.0* Used to work just fine until now. Does not open anymore on both iphone and ipad although I reinstalled it. Please make corrections. ### 2/5 — Not Useful *2023-11-16, version 1.3.8* To actually do anything, the app just opens up the browser which then makes you log in again. What's the use of having an app? ### 2/5 — Broken autofill/paste *2023-06-21, version 1.3.5* Cant autofill or paste in the app. Also no etransfer or bill payments so its not a real financial institution. IBKR has much higher rates and same delay in transfers. ### 2/5 — Bad Tablet Display *2022-09-12, version 1.3.2* The updated app now opens on my iPad running iOS 15.6.1. However the user interface is designed for a phone in a portrait display. The app should utilize a full screen for tablets in landscape mode. Developers need to do a lot of front end work on this application to make it appealing to tablet users. Otherwise the web version is a better full screen view. ### 2/5 — FaceID stopped working *2022-09-04, version 1.3.1* It worked for a while then for some reason it stopped. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*