# Octane Fitness — user reviews > 97 indexed App Store user reviews of Octane Fitness by Octane Fitness, rated 1.40/5 from 119 ratings. - Source: https://appshunter.io/ios/app/octane-fitness/id777276043/reviews - App overview in markdown: https://appshunter.io/ios/app/octane-fitness/id777276043.md - Rating breakdown: 5★ 7 · 4★ 2 · 3★ 3 · 2★ 10 · 1★ 97 ## What do users think of Octane Fitness? Overall sentiment: negative **Pros** - ✅ Good hardware quality - elliptical/Zero Runner machines are well-built - 🔗 Successfully syncs with Apple Health (when working) - 💪 Cross-circuit workout programs are engaging - 📱 Easy installation on compatible devices - 🎯 Firmware updates work smoothly (when app functions) - 👍 Responsive customer support (rare positive mentions) **Cons** - 🔓 Login failures and authentication errors are pervasive - 🔌 Bluetooth connectivity issues - unreliable connections - 🐛 Frequent app crashes during workouts - ⚠️ Data sync errors with Apple Health (off by factor of 1000) - ❌ App stops working after iOS/firmware updates - 🚫 No customer support or unresponsive support - 📉 Lack of app updates for years - 🔄 Cannot reconnect after logout - ⏱️ Cool-down feature causes app to exit - 📊 Incomplete feature implementation and missing documentation - 💔 App was previously functional but degraded over time - 🎯 Removed features in recent updates (countdown, custom intervals, video coaching) **Commonly reported bugs** - Login screen displays 'unexpected error' or 'unknown error' - Data validation error prevents account creation and login - Verification code fails during user setup - App crashes when ending workout sessions - Bluetooth connection drops mid-workout - App won't reconnect after disconnection - Calorie data syncs incorrectly to Apple Health (divided by 1000) - App freezes or becomes unresponsive - Cool-down period causes app to exit if user hesitates - Distance/time doesn't reset when starting new workout - App stops recording/syncing data - Workout timer stops with 1 second remaining - Session times show as 00:00 in activity log - App won't connect to machine after firmware update - Duplicate workout recording - Interval changes without warning or countdown - Resistance level indicator doesn't match actual level - App incompatible with newer iOS versions - Requires internet connection for user setup (problematic offline) - Cannot pick up in-progress workout if app disconnects **Most requested features** - Custom workout creation and editing - Ability to delete accidental or duplicate workouts - Countdown timer for interval training with warnings - Pause functionality without disconnecting - Apple Watch integration and support - Strava integration - Restore 30/60/90-day personal training programs - Audio cues and verbal guidance for exercises - Workout history with detailed information - Distance-based workout auto-completion - Cadence tracking - VR/Zwift-like integration for immersive training - Export workout data to Garmin Connect - Restore instructional/coaching videos - Better interval training visualization with duration indicators ## Newest reviews (19 of 97) ### 1/5 — Data issue error uponn login *2024-03-17, version 3.2* You are a expensive workout equipment company and the app is doing this? Not good for your reputation fix it. ### 1/5 — Terrible *2024-01-28, version 3.2* Crashes. Frequently can’t login. Always get an error when trying to login. Too bad…elliptical is great. Please fix this useless software . ### 1/5 — Doesn’t work… at all… pure and simple *2024-01-03, version 3.2* Can’t use existing user… non-descript login error… can create new login… non-descriptive data error… it doesn’t work… pure and simple… how Apple allows such crap on the Apple Store is beyond me. Pox on both their houses! ### 1/5 — App does not connect *2023-12-28, version 3.2* For a 4k machine’s tech to not work is just insulting. I stopped using the Octane app with my elliptical because of too many connection and tracking issues to note. Hoped developers fixed them and just tried again - doesn’t even connect with my machine anymore. ### 1/5 — Update anyone *2023-09-09, version 3.2* Please up date this app and include customized workouts. ### 1/5 — Doesn’t work. Needs to be deleted from App Store *2023-06-24, version 3.2* Users can’t log in. App won’t work at all without users being logged in, therefore the app can’t be used at all. No idea why someone isn’t fixing this. ### 1/5 — Useless App *2023-04-08, version 3.2* I can’t believe gyms are buying this equipment with the stipulation that you can use this app. ### 1/5 — Useless app *2023-01-17, version 3.2* Octane make great fitness equipment but the app is useless. Got a new iPad and couldn’t transfer account as password doesn’t work, neither does new one or if set up new account. App Hasn’t been updated in 4 years - why go to all the effort of making your machines to connect with app if you don’t make any effort to maintain the app? ### 1/5 — Won’t log in *2023-01-03, version 3.2* Connects to my elliptical fine but won’t let me log in to the account that I created for myself to track my workouts. ### 1/5 — Horrible app *2022-12-17, version 3.2* Can’t believe this company would have such a horrific app. Someone should be fired ### 1/5 — Doesn’t work *2022-11-19, version 3.2* I keep getting an error data validation has occurred. Can’t log in. PLEASE HELP ### 1/5 — App not working *2022-11-04, version 3.2* This app is not working and I’m unable to get developer support ### 1/5 — Really disappointed *2022-10-30, version 3.2* I spent several thousand dollars on this machine and I can’t even sign on as a new user to the app. I get halfway through process and it says my information is already in use and I haven’t even finished the sign up process. I can now see why the ratings for this app are so low. The app is an integral part of the fitness machine and it doesn’t work? Pitiful ### 1/5 — Nearly Worthless *2022-09-13, version 3.2* When calories sync to Apple health for workouts done on elliptical, calories burned gets divided by 1,000 as if converting from kilocalories to calories except they are already calories. So a 250 calorie workout becomes a 0.25 calorie workout. Just great. The app sometimes stops working altogether. I’ve found that deleting it and reinstalling it then gets it to continue to limp along. I’ve been waiting for the new app for years and at this point I doubt it is actually forthcoming. Octane keeps sending me ads for new equipment but I’m ignoring them until I see some commitment to supporting the equipment I’ve already invested in. ### 1/5 — Like a distracted driver *2022-04-15, version 3.2* Crashes frequently. When it works I like it but the developers obviously don’t care about the product. Never see any updates. Usually takes 2 attempts to connect with elliptical and sometimes just stops in the middle of the workout. ### 1/5 — Basic *2022-03-13, version 3.2* Basic app, requires login. Connects to apple health but reports incorrect data (Calories to Kj conversion is off by a factor of 1000) ### 1/5 — There is no way to connect to Gym Machines! *2022-02-14, version 3.2* Giving this application 1 star is more than it deserves, it’s a zero in my book. I go to a gym where they have Octane machines with a USB port and there is no way to connect to the machine to track my workout. Don’t get me wrong, I absolutely love Octane machines and they are my go to! But, this application is so poorly designed it cannot simply connect and keep track of a workout with a professional gym level machine. I will be deleting this application as there is absolutely no reason to have it on my phone if it cannot simply connect to an Octane machine and store my workouts. Calling this manufacturer’s application a Failure is understating their failure! ### 1/5 — App doesn’t work *2021-10-22, version 3.2* App doesn’t work. ### 1/5 — App update?? *2021-09-29, version 3.2* Is this App even being updated at all anymore? Would really like a developer response. ## Most critical reviews (10 lowest-rated) ### 1/5 — Works until it doesn’t *2026-07-16, version 3.2* No longer connecting ### 1/5 — Totally nonfunctional *2026-04-08, version 3.2* Does nothing, unable to connect to watch or sync anything ### 1/5 — Error message *2025-07-15, version 3.2* Unable to login keep getting unexpected error message ### 1/5 — Unable to Set Up User *2025-07-03, version 3.2* When setting up a user profile, the app appears to accept the dual password entries, but states that “An unknown error has occurred”. The app is useless if I can’t login! ### 1/5 — It doesn’t work *2025-03-20, version 3.2* I couldn’t even create the login, horrible, I couldn’t find a support contact either ### 1/5 — Was great. Now dead. *2025-03-17, version 3.2* This app made the Octane Elliptical worth buying. Now the app is dead and I am stuck with a machine I wish I had not purchased. ### 1/5 — Poor implementation *2025-02-12, version 3.2* This app will not even let you sign-in with valid credentials, insisting that a “Data Validation error has occurred “ . There is no access to a support entity of any nature. ### 1/5 — Can’t login - error mismatch *2025-01-28, version 3.2* Why doesn’t this app allow you to log in. It connects fine to my ZR8. Bummer because tracking our data is why we exist to train. Their equipment is thousands of dollars and it’s unacceptable the app is this poor. Not really a good image for the company. ### 1/5 — This app doesn’t work, and judging from other review hasn’t worked in years *2024-12-04, version 3.2* I downloaded this app to use with an elliptical I just bought. I should have done this before deciding to buy the machine because it would have told me a lot about health of the company. The app is unsupported entirely and useless. ### 1/5 — Verification fails *2024-06-11, version 3.2* Please fix this. Verification code fails when attempting to setup a user for Bluetooth connection and therefore this app is useless. Apple fitness also doesn’t work half the time for nfc connection with these products. ## Most praised reviews (10 highest-rated) ### 5/5 — ZR8 *2020-09-05, version 3.2* Everything worked except the external heart rate monitor. The documentation provided does not include any information. The app first connected and then went on upgrading the firmware twice. Then after creating a user, this seems to work nicely. It looks like other users experienced IT issues and given the absolute lack of support and documentation were not able to get this to work, I work in IT, this probably helped. This is not the app which is faulty although Bluetooth is not always reliable, you will know if you have tried to use Bluetooth headphones. The main problem seems to be the lack of support given that the machines operate differently. ### 5/5 — Works well with my Qx47i *2020-02-14, version 3.2* Just recently bought the elliptical and have no problems using it with the app. It Installed easily on my iPad. Then it detected my console and did a firmware update. I was able to do this while the iPad was about 5 feet from the machine. Yes, I’ve used the app for several workouts. No problems. And I really like how it interacts with the machine. I believe it can also control the resistance levels during a session to give you automated sessions. The app has really made my workouts enjoyable. ### 5/5 — Works Great with the Q47xi *2019-07-16* I really enjoy the cross circuit workouts on the Q47xi. I recommend getting the cross circuit kit if you don’t already have one. Connecting is easy and there isn’t any latency. I also enjoy the boosters, like X-Mode. Breaking up my workout and challenging different muscles saves me time and it burns a ton of calories. I would rather do this than watch Netflix! ### 5/5 — Octane app for my zero runner *2019-03-11, version 3.1* Love the new features - easy to use and understand, videos are clear and easy to follow in the cross circuit training programs- love the yoga ones the most 😃👍❤️ ### 5/5 — Addendum *2016-09-13, version 2.0.7* Guess what...it does have a cardio program! So 5 stars duly donated to this fabulous piece of fitness engineering... And a slap across the head to myself for not finding it the first time ### 4/5 — Zero Runner ZR7 Use *2015-01-15, version 1.3.0* The app finally arrived for the ZR7 Zero Runner on Dec. 29th and I was happy it did. My only ask would be a change to Octane's back-end reports. As Octane delves into the world and mind of us hard-core runners (2:48:30 full marathon PR), they will continue to realize how important it is for us to have all of our data available in one place. I presently have a number of runs logged on my Zero that are not yet added to my Garmin connect account simply because I've gotten used to the upload and forget it process as everything from my watch is there. I know that there will be a couple of Garmin watches that will utilize the exciting new Connect IQ app that Octane is working on. But not many runners replace their watch every year. I just bought a new 620 last year and don't intend to spend $500 every year to upgrade. If you could offer a export option and allow exporting of the .fit file to sites like Garmin connect, I assure you you'll have a very happy running community. It would move me up to a 5 star rating. Cheers, Mike (in Canada) ### 2/5 — DO NOT LOGOUT! *2023-12-03, version 3.2* December 2023 - If you are a current user, do not logout. You will not be able to log back in and therefore this app will be useless. For me, this app is essential for convenience in setting up and using the various programs in my Octane Fitness xR6xi. In fact, this model cost extra to enable use of this software app. I’d give this app a 4 star rating if they would support it. If you need to run this software on a new device, backup the app to iCloud and restore it to the new device. ### 2/5 — ZR7 *2021-01-26, version 3.2* We love our ZR7, and enjoy having the app that syncs to it. The problem is that the app stops recording/syncing data about 90% of the time. I feel this would be an inexpensive issue to fix that would be well worth the cost. ### 2/5 — My iPhone can’t connect to my machine all of a sudden *2021-01-15, version 3.2* I’ve been using the app successfully with my 37xi since August and now it can’t find the machine when I tell the app to connect. I’ve checked all of the settings and deleted and reinstalled the app. Help! ### 2/5 — Lacks utility *2020-07-12, version 3.2* I’ve had my Q47xi for a month. No problems using the app. It syncs right away for me, at least so far. However, I’m finding the app lacks utility. I feel users should be able to create custom workouts and edit workouts as well. Just today the app recorded the same workout twice. Whatever the reason, it should at last be possible to delete something like that. Also, the app works with Apple Health, but only when using the app on iPhone, not iPad. Workout history will sync, after the fact, but for some reason this doesn’t sync to health. And why there’s no ability to connect Apple Watch is baffling. The app is free, but it’s 500 dollars to upgrade to the xi console, so there’s no excuse for this app not to be better. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*