# OCTO by CIMB Niaga — user reviews > 79 indexed App Store user reviews of OCTO by CIMB Niaga by Bank CIMB Niaga Tbk, rated 4.80/5 from 1,410 ratings. - Source: https://appshunter.io/ios/app/octo-by-cimb-niaga/id505917174/reviews - App overview in markdown: https://appshunter.io/ios/app/octo-by-cimb-niaga/id505917174.md - Rating breakdown: 5★ 1,285 · 4★ 70 · 3★ 20 · 2★ 7 · 1★ 28 ## What do users think of OCTO by CIMB Niaga? Overall sentiment: negative **Pros** - 💳 Easy credit card payment - 👍 User-friendly interface - 🚀 Smooth and fast performance **Cons** - 🐛 Frequent crashes and bugs - 📱 Difficult to use on new devices - 🕰️ Slow response times - 🚫 Inability to access account **Commonly reported bugs** - SBN Monitoring not working - Syariah/Conventional filter not functioning properly - Login and transaction issues after app updates **Most requested features** - Syariah product filter option - Ability to open deposits from mobile app ## Newest reviews (11 of 79) ### 2/5 — Update malah kaga bisa buka *2026-03-05, version 3.1.82* Update barusan malah tidak bisa dibuka karena Security Risk. JANGAN UPDATE APLIKASI YA! ### 4/5 — SBN Monitoring not working *2025-05-01* Many good improvement on features and functionality on OCTO Mobile. Kudos 👍 Bugs or improvement opportunity: 1. SBN Monitoring in mobile not working or not linked to Octo Clicks. 2. At some screen (e.g. Bonds screen) , Syari'ah or Conventional filter not working properly, i.e. ST014T2 bond will not displayed when Syariah filter active. **Developer response:** Thank your for your support! We are very glad and proud has made your transactions easier everyday. ### 4/5 — SBN Monitoring not working *2025-04-11* Many good improvement on features and functionality on OCTO Mobile. Kudis 👍 Bugs or improvement opportunity: 1. SBN Monitoring in mobile not working or not linked to Octo Clicks. 2. At some screen (e.g. Bonds screen) , Syari'ah or Conventional filter not working properly, i.e. ST014T2 bond will not displayed when Syariah filter active. **Developer response:** Thank you very much for the compliment! Keep using OCTO Mobile for easier transaction anytime, and anywhere ### 1/5 — Useless app *2023-02-25* Cannot login because prompt to update. Cannot update just keep getting download..download..download.... but it never downloads. This is useless app. I don’t have any problems with Mandiri. So i will close CIMB account. **Developer response:** Mohon maaf atas ketidaknyamanan yang dialami, terima kasih atas saran dan masukan yang disampaikan, hal ini akan menjadi perhatian kami untuk peningkatan pelayanan yang lebih baik. ### 4/5 — Voucher *2023-02-22* Where is Google playstore Voucher ?? **Developer response:** Terima kasih atas supportnya. OCTO Mobile selalu berupaya untuk meningkatkan pengalaman bertransaksi agar semakin mudah untuk pengguna. Terus gunakan OCTO Mobile ya. ### 2/5 — Could not sign in *2023-02-22, version 3.0.1* After updating to the newest version, i cannot log in to my account, it keeps on loading / buffering. After 2 days, i can type my ID but i did not recieve OTP. I’ve tried these several times and still could not access it. This problem prevents me to have transactions and it really bothers me. Please fix it asap. Thanks ### 1/5 — Not working *2023-02-20, version 3.0.1* After the update, the app is not working and it’s always saying “the request cannot be processed” worst bank app ever! ### 1/5 — Terrible App *2023-02-20, version 3.0.0* This app has not been working for the last two days, which has meant you cannot access your accounts or transfer. Very frustrating! ### 1/5 — App crashes since 3.0 *2023-02-19* Not only that, everything crawls down and takes forever to load. Congrats, all my transactions switched to the other superior bank. **Developer response:** Dear no cute nickname, apakah dapat diinformasikan lebih lanjut kesulitan apa yang dialami melalui email ke 14041@cimbniaga.co.id atau dengan menghubungi Contact Center kami di 14041? Dengan begitu OCTO Mobile dapat melakukan investigasi. Terima kasih ### 3/5 — Ver 3.0.0 fair warning *2023-02-18, version 3.0.0* To everyone who hasn’t updated to the 3.0.0 version, just don’t! It just doesn’t work at all. Forcing to close the app all the time. All of the previous versions worked perfectly already tho. ### 3/5 — Susah login *2023-02-18, version 3.0.0* Setelah upgrade 3.00 susah login dan loading lama tolong di perbaiki ## Most critical reviews (10 lowest-rated) ### 1/5 — doesn't allow me to open an account despite providing my name *2026-02-02, version 3.1.76* Your name is not permitted Please try again using your full name ### 1/5 — Poor app *2025-11-12, version 3.1.66* Need to upgrade ### 1/5 — Kalau memang gak mau nerima saya sebagai nasabah, bilang aja dari awal *2025-11-03, version 3.1.66* Udah nungguin email berhari-hari abis verifikasi, eh ternyata data verifikasinya malah gak tercatat dan diminta verifikasi ulang. Saya malah dibilang belum cek email lah, email dari banknya masuk spam lah. Saya buka email tiap hari gini kok. Eh gak sampai 5 menit dari beres call, masuk email dari octo kalau pengajuan saya tidak dapat diproses 😁 Kalu memang gak mau nerima saya sebagai nasabah, bilang aja dari awal. Saya gak perlu repot2 daftar via aplikasi kayak gini. ### 1/5 — Ribet pindah device baru dari luar negeri *2025-07-03, version 3.1.54* Pindah device baru posisi di luar negeri, ribet banget. Harus kirim sms buat verifikasi device tapi ngga bisa kirim sms registrasinya. Masa harus balik indo dulu buat verifikasi device buat satu aplikasi doang. Call center juga kurang bantu. ### 1/5 — Aplikasi busuk *2025-04-16, version 3.1.45* Ratusan kali buat akun ga berhasil, blank mulu ### 1/5 — ribet *2024-11-11, version 3.1.34* octo mobile sy ke blok dan lagi diluar negri telfon cs saya bela”in malah ga ada solusi disuruh inget PIN. Klo saya inget akun saya ga mungkin ke blok donk. Ga ada solusi disuruh ke bank lah cabangnya aja ga ada disini bener” ga helpful email juga slow respon. Bank Mandiri ga seribet ini dan lebih fleksibel! kapok! ill close my account soon! ### 1/5 — Maintenance during peak hour *2024-08-05* Unable to use app because this being a third world bank, they do maintenance during work hour, ON A MONDAY AFTERNOON. Just unacceptable. Other banks like BCA is way more reliable. **Developer response:** Dear Mr/Mrs, we apologize for the inconvenience. For further investigation kindly send an email to 14041@cimbniaga.co.id to report the problem including the detail information covering name, phone number, and the screenshot of the issue. We regret for this inconvenience and thank you for using OCTO Mobile. ### 1/5 — Cannot transfer *2023-03-31* Since the update of IOS 16.4 OCTO mobile is having problems. Trying to transfer money, but when reach the screen to enter our password, the keypad is missing numbers. **Developer response:** We apologize for the inconvenience. For further investigation, kindly send an email to 14041@cimbniaga.co.id covering the problem details, and detail information such as your name and phone number. We will fix the problem. Thank you. ### 1/5 — No access *2023-03-02, version 3.0.2* App does not work on my iPhone6... Needs iOS 13 or above. The old app is blocked by “update to new App”... when updating it says I need iOS 13 or can download older version - I have older version and have been using for years but can not access it.. What do I need to do? Apart from buying a new phone.. ### 1/5 — CRASHES!! all. the. time *2023-02-25, version 3.0.2* sejak update ke 3.0 SELALU crash, buka app selama 5 detik aja gak bisa. setiap kali klik button, crash lagi dan lagi. harus ngirim bulanan lewat octo mobile dari luar negeri dan sampai sekarang appnya aja gak bisa dibuka. jangan update2an kalau memang belum diuji appnya sebelum di rilis ke publik. ## Most praised reviews (10 highest-rated) ### 5/5 — the best indonesian mobile banking app *2026-05-31, version 3.1.89* i don’t know, it’s just the easiest, fastest, and most user friendly. keep up the good work 👍🏻 ### 5/5 — Bayar kridit card dari rek.Tabungan *2025-08-01, version 3.1.56* Mudah penggunaan bayar kridit card di sini ### 5/5 — Very good deal *2024-12-15, version 3.1.36* Cari makanan di TA dapat cashback ### 5/5 — So smart *2024-09-28, version 3.1.29* Protect the pin when scan or can do fast scan ### 5/5 — Sangat aman dan mudah digunakan *2024-04-07, version 3.1.19* Tinggal scroll, geser, klik, selesai! ### 5/5 — review *2023-08-07* topppp **Developer response:** Terima kasih atas bintang lima dan review nya. Senang sekali rasanya bahwa OCTO Mobile disukai. Terus gunakan OCTO Mobile untuk transaksi lebih praktis dan mudah di mana saja! ### 5/5 — Tidak bisa buka deposito dari layar Add Account *2023-07-03, version 3.1.00* Sebelumnya fungsi ini bisa dilakukan di layar Account. Sekarang hanya bisa dilakukan dari menu Apply and Invest ### 5/5 — Complicate *2023-04-11* Not an easy app to use compare to the previous version. **Developer response:** Mohon maaf atas kendala yang dialami. Untuk menindaklanjuti pengaduan dan melakukan pengecekan, kami memerlukan informasi lebih lanjut. Mohon kesediaannya untuk menghubungi layanan 24 jam Contact Center CIMB Niaga di 14041 atau melalui email 14041@cimbniaga.co.id. Terima kasih. ### 5/5 — Helpful *2023-03-06, version 3.0.4* Aplikasi nya bisa digunakan untuk membayar apapun. 1 aplikasi bisa untuk semua. Log in pun tidak harus susah hanya dengan faceid bisa cepat tanpa login id dan pass berulang2. Dan sudah lengkap bisa membayar e-comm atau pun lain nya. Semoga semakin bagus kedepan nya dan banyak fitur lain nya untuk pembayaran apapun. CIMB HEBAT ! ### 5/5 — Can’t login *2023-02-18* Suddenly everything is empty, and can’t login. The worst app upgrade **Developer response:** Mohon maaf atas kendala yang dialami. Untuk menindaklanjuti pengaduan dan melakukan pengecekan, kami memerlukan informasi lebih lanjut. Mohon kesediaan menghubungi layanan 24jam Contact Center CIMB Niaga 14041 atau melalui email 14041@cimbniaga.co.id. Terima kasih. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*