# Octopus Energy — user reviews > 1,264 indexed App Store user reviews of Octopus Energy by Octopus Energy, rated 4.70/5 from 442 ratings. - Source: https://appshunter.io/ios/app/octopus-energy/id1093452209/reviews - App overview in markdown: https://appshunter.io/ios/app/octopus-energy/id1093452209.md - Rating breakdown: 5★ 372 · 4★ 36 · 3★ 7 · 2★ 4 · 1★ 23 ## What do users think of Octopus Energy? Overall sentiment: neutral **Pros** - 💻 Easy to use app - 📊 Informative and detailed - 🤝 Excellent customer service - 💰 Competitive pricing - 🌱 Supports renewable energy - 🔍 Transparent billing and usage - 🕰️ Convenient scheduling and control **Cons** - 🐛 Unreliable smart charging - 🕰️ Delayed or inaccurate usage data - 🤔 Confusing billing and tariff structure - 📱 Buggy and crashing app - 🔍 Lack of detailed usage insights - 🔒 Security issues with login and logout **Commonly reported bugs** - App crashes on startup - Inability to view bills and account details - Incorrect or missing meter readings - Disconnection issues with smart devices - Unreliable push notifications **Most requested features** - Add option to view usage in £ instead of just kWh - Improve navigation and layout of the app - Provide more granular control over smart charging - Integrate with more smart home devices - Offer more rewards and incentives for energy savings ## Newest reviews (10 of 1,264) ### 2/5 — Notifications should be utilised. *2026-08-17, version 4.141.0* Instead of just sending an email about your various events we need to opt into a few hours prior - why not send out a notification via the app? I don’t always see the emails in time. ### 2/5 — Scratch card disaster *2026-08-17, version 4.140.0* Octopus is a great company probably the best, but this new way of scratch card on a Monday is a very poor way of getting your free coffee, twice I’ve used it and when I’ve gone to accept the free coffee but it has gone back into the system and said try again next week, this is the only downside of the app, the way it was before was way better, don’t know who’s idea it was but it’s a very poor decision, you need to start and listen to your customers, plus there must be a bug in system as sometimes I press the app and nothing happens then second time it lets me in, I won’t be updating the app as you have lost all control of the design, and not listening to your customers, this new way of scratch card is the sure way of loosing customers ### 2/5 — Falls short *2026-08-13, version 4.140.0* Octopus has lost site of the app. Too many recurrent missing data or conversion errors. Never a permanent fix. Unsatisfactory explanations. Other non Octopus apps can produce accurate data! Update from Octopus: “We are working on it”. For the last several months. Does it really take this long to fix a clear bug? This lets the app down and the app is genuinely not prime time ready if it carries such obvious problems. How is one supposed to be able to trust its other numbers. ### 3/5 — App no longer shows usage *2026-08-09, version 4.139.0* I have used the app successfully for years, monitoring current and historic electricity usage. I am running the Octopus app on IOS and iPadOS 26.6. It no longer shows usage charts, or 5/30 minute live usage. ### 3/5 — Annoying update *2026-08-08, version 4.139.0* Since the last update, I am now only able to add charge in increments of 5, but I don’t want to add 20% or 25% I want to add 23%, just seems a pointless change, please bring back the old way where you could add any percentage. The new stream feature, if I just want to plug my car in to keep the stream going, the min percentage is 5%, but I don’t want to add any charge, so again annoying. ### 2/5 — Used to be so much better *2026-08-07, version 4.139.0* Since the charge cap was brought in the app no longer shows energy usage in £. This is extra frustrating as I have historically really valued the ability to switch between kWh or £ view. Having an EV tariff means that it’s incredibly important to see the energy spend and not just kEh view. Please please bring this feature back!? Have submitted app improvement request but heard nothing. Shame. ### 3/5 — Pdf not working *2026-08-04, version 4.139.0* Pdf button no longer works so I can't read or display my bill. Recent updates to the app have cluttered the screen with promotions and ads . Can we have one simple tab and a separate tab for all the clutter ### 5/5 — Best energy service *2026-08-02, version 4.138.0* Great service! ### 5/5 — Super efficient app *2026-08-01, version 4.138.0* Super efficient and easy to use app ### 1/5 — Disappointed *2026-08-01, version 4.138.0* Since the most recent update I can no longer see Live and Day usage, only displays in Week after two days! ## Most critical reviews (10 lowest-rated) ### 1/5 — App won’t let me log in *2026-08-14, version 4.140.0* App has logged me out and won’t let me log back in. Details are correct as it works on the browser. Very frustrating as I can do Apple Pay on the app to add credit to my energy account. Please fix this!!! ### 1/5 — Challenging *2026-08-13, version 4.140.0* Payment is challenging. You make a one-off payment - it needs to be verified - you switch to your banking app to approve the transaction - revert back to app - transaction has been wiped. Impossible to pay ### 1/5 — Daily Cost Breakdown Missing *2026-08-11, version 4.140.0* Daily Cost Breakdown Feature Broken, no sign of it returning. Charge cap has rendered the EV charging to be completely useless and unreliable. This morning, I’ll need to bump charge at maximum tariff rate charge to get to work. What a sad day for Octopus :( ### 1/5 — No more coffee Nero *2026-08-10, version 4.140.0* Disappointing to see Octapus have now removed the weekly treat ### 1/5 — Poor smart reader signal for EV tariff *2026-08-10, version 4.140.0* I signed up to an EV tariff after getting electric car but smart meter has not been sending signals for me to benefit from cheap rate and I now have substantial debt built up. It’s very disappointing and would not had switched to EV tariffs had I know as the standard day rate per unit it higher. I would have been better staying on a standard tariff. Also have been refused multiple phone calls for an engineer to visit. I have submitted information on meter location at least 5 times and despite submission my monthly cost has went from £200 to £350 to now over £500 ### 1/5 — The new rewards are AWFUL *2026-08-10, version 4.139.0* I moved to Octopus mainly for the free coffees and the new rewards system is AWFUL. I’ve won nothing most weeks, and won a Lidl bakery treat twice; with no Lidl within 50 miles of me. So so disappointing. ### 1/5 — August Update for intelligent Go Customer is a step back for me *2026-08-09, version 4.139.0* 1 star for the app at the moment - lost essential functionality As a customer I’m reasonably happy with octopus. I like their overall approach even if I’m not happy with their commercial decisions (is anyone happy with the charge cap for EVs? They complain about govt policy changes; encourage us to move over and then change their own policies) However, my biggest gripe at the moment is the update to the app that replaces the daily / weekly / monthly / annual view of use AND cost with a load of daily detail I don’t really need and removes the thing I found most useful - the cost on a daily, weekly, monthly basis This is a loss of an essential data set that allowed me to track what I was spending over periods of time and is a step back How am I meant to control overall usage if I can’t see the overall cost implications Greg - if I was being cynical I’d say you don’t want me to see my overall spend… 1 star for the app at the moment ### 1/5 — Garbage *2026-08-04, version 4.139.0* I’ve been an octopus customer for over 4 years, I’ve always been a big advocate for them however over the past several months the app consistently shows incorrect energy usage. I have an EV tariff and only use power 23:30-05:30 yet somehow the app constantly shows power usage at 5pm onwards with an average daily cost of £10 I will add I also have a 25.6kwh battery as well. I’ve raised so many support tickets and complaints it’s just getting beyond a joke. Octopus sort your app out ### 1/5 — Broken *2026-08-03, version 4.139.0* Not been able to view my usage in £ for months (only kWh). Contacted support but they haven’t been able to provide a solution. When I first moved to Octopus, the App and support were great but more recently things are getting worse. Need to refocus on the basics!!! ### 1/5 — Eva Charger *2026-08-02, version 4.138.0* Had a new EV Charger installed by Octopus. Have an issue with the app not connecting to my charger and no customer service available till Monday. Had to charge at much higher cost at local charge station. ## Most praised reviews (10 highest-rated) ### 5/5 — Great company *2026-08-14, version 4.140.0* Such a great company on multiple levels - wonderful customer service and everything is simply explained and I’ve now got solar panels helping both me and the environment to survive. Thanks for being such a lovely team whenever I need help or advice! 🥰 ### 5/5 — Excellent service *2026-08-11, version 4.140.0* Transparent, honest, helpful, kind, good price, great app, and very good customer service ### 5/5 — M. M *2026-08-10, version 4.139.0* That’s easy to use ### 5/5 — A very useful app *2026-08-10, version 4.139.0* Easy to use. Real time view helps you to identify electricity usage, and act on it. ### 5/5 — Elizabeth *2026-08-09, version 4.139.0* Octopus is the best all round company ever. ### 5/5 — Great App *2026-08-08, version 4.139.0* Easy to use and has all the information you need. ### 5/5 — Mr *2026-08-05, version 4.139.0* Outstanding customer service ### 5/5 — No1 *2026-08-05, version 4.139.0* No wonder they’re top of the league 👌👌 ### 5/5 — Trouble free *2026-08-03, version 4.139.0* I have lived in this property for 49 years and I have had seven electrical suppliers over that period, none of which have come even close to the reliability of the service or billing accuracy. I highly recommend octopus. L ### 5/5 — Great app *2026-08-02, version 4.138.0* Easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*