# Odin Help: Service Desk — RMM, tickets, and timers

> RMM, tickets, and timers (iPhone/iPad app by Justin Jones.)

- Source: https://appshunter.io/ios/app/odin-help-service-desk/id6781135100 (this page in markdown: same URL + `.md`)
- Developer: [Justin Jones](https://appshunter.io/developer/1759022750)
- Category: Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 16.4 · 47 MB
- Languages: American English
- Released: 2026-08-31
- Data updated: 2026-09-02
- User reviews in markdown: https://appshunter.io/ios/app/odin-help-service-desk/id6781135100/reviews.md

## What is Odin Help?

Wisdom at every endpoint.

Odin is the mobile companion to the Odin IT support platform — RMM, ticketing, PSA, contracts, and billing in one stack. Everything your team runs from the dashboard travels with them: triage a ticket on the drive over, start a timer at the door, reboot a server from the parking lot, and close out billable work before you're back at a desk.

SERVICE DESK
- Full ticket queue with triage, replies, notes, attachments, and status changes
- Reminders and alerts, with push notifications straight to your device
- A searchable wiki and a personal scratchpad for the notes that don't belong on a ticket
- Your team's help-desk phone directory, with one-tap dialing and copy

REMOTE MONITORING AND MANAGEMENT
- Browse every managed endpoint across Windows, macOS, and Linux
- Full hardware and software inventory per device
- Vulnerability findings surfaced per endpoint
- Send commands to a single machine, or run one action across many at once

TIME AND PAYROLL
- Per-ticket work timers that keep running in an ongoing notification, so the clock is always one glance away
- Shift punch in and out, with optional location capture so a shift's start and end can be verified
- Effort review, pay rates, reconciliation, and payroll runs

CUSTOMERS AND REVENUE
- Customer and contact records, editable in the field
- Agreements — MSA, SOW, and OSA — reviewable and signable from your phone
- Products, cloud price schedules, invoices, invoice reminders, and a value log

DELIVERY
- Project boards, backlog, roadmap, and team events
- Workflows and a shared file library

BUILT FOR THE WAY YOU WORK
- Rearrange the bottom bar: every destination can be switched on, off, or reordered
- On iPad, pin the full navigation as a docked sidebar and let content use the width
- Eight colour themes with light, dark, and high-contrast variants
- Switch between tenants without signing out
- Sign in with a password and MFA, an emailed code, a magic link, or your Microsoft work account

Odin requires an account on the Odin platform. If your organisation doesn't use Odin yet, visit odinhelp.com.


## Version history (last 2 releases)

### 12.7.0 — 2026-09-01

Everything in this release started as a question someone asked with a phone in
one hand and a problem in the other.

MIGRATIONS, IN YOUR POCKET
Migrations now have a home on mobile. Watch every job move through initial sync,
keeping current, cutover and completion, with the full run history behind each
one so you can see exactly what the last pass did and when. When a job needs a
nudge, sync it now, pause it, resume it, or call the cutover, without opening a
laptop. Authoring jobs stays on the dashboard where it belongs. The app is built
for the part you do away from your desk: watching, and deciding.

WHERE IS IT, AND WHO DO I CALL
The two questions every ticket really asks, answered in a single card. One tap
for turn-by-turn directions to the site. One tap to call, text or email the
person who reported it. Calls go out through your own dialer, from your own
number, and land in your own call history. Nothing is routed through the
platform, nothing is masked, nothing is lost between the ticket and the doorstep.

GET PAID BEFORE THE WORK STARTS
Work authorizations come to mobile. When a ticket has to be paid up front, the
app tells you plainly what is owed and what is on hold, instead of letting you
find out when the timer refuses to start. The invoice is one tap away if it needs
chasing, and the moment the customer pays, the ticket clears itself and the work
is yours to begin.

CONTACTS THAT KNOW WHERE THEY LIVE
Every contact can now carry a site. Choose it when you create or edit them, see
it on the detail view, and stop guessing which of a customer's twelve buildings
you are being sent to. RentRedi tenants get it for free: renters are placed at
their property automatically on the next sync.

Also in this release: clearer status labels, steadier navigation on cold starts,
and fixes throughout.

Wisdom at every endpoint.

### 11.12.1 — 2026-08-31

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*