# ODP Business Solutions — user reviews > 53 indexed App Store user reviews of ODP Business Solutions by Office Depot, rated 4.50/5 from 1,377 ratings. - Source: https://appshunter.io/ios/app/odp-business-solutions/id450253226/reviews - App overview in markdown: https://appshunter.io/ios/app/odp-business-solutions/id450253226.md - Rating breakdown: 5★ 1,145 · 4★ 64 · 3★ 34 · 2★ 22 · 1★ 112 ## What do users think of ODP Business Solutions? Overall sentiment: negative **Pros** - 🚀 Useful app - 💡 Great improvement - 👍 Really useful and easy to buy **Cons** - 🐛 Crash on start - 🐛 Password expires too often - 🐛 Dead - 🐛 No discount program card in the app - 🐛 Terrible - 🐛 Terrible App - 🐛 Worst App Ever - 🐛 App does not load ever - 🐛 Worst rewards program out there - 🐛 Total waste - 🐛 Prices are higher on app than store - 🐛 Facepalm... - 🐛 Can't log in - 🐛 Something always out of stock - 🐛 Rip off-can't send documents to Office Depot anymore and pick them up - 🐛 Doesn't show the store discount program on the home tab - 🐛 Bad Move - 🐛 New ODS Business Solutions - 🐛 Requires a login so I deleted - 🐛 Unnavigable mess - 🐛 Upload files issue - 🐛 Can't access the Store Purchasing Card - 🐛 App is always bugging - 🐛 Won't load - 🐛 Does not work - 🐛 App scroll crazy up and down - 🐛 Terrible app - 🐛 App bugs bugging - 🐛 Not working - 🐛 Horrific!! - 🐛 Not a full functional app - 🐛 Unable to Checkout - 🐛 Nothing works! - 🐛 useless - 🐛 Iphone 6 plus - 🐛 Fix the scanner please! - 🐛 PLEASE FIX - 🐛 Not working **Commonly reported bugs** - Crash on start - Password expires too often - Dead - No discount program card in the app - Terrible - Terrible App - Worst App Ever - App does not load ever - Worst rewards program out there - Total waste - Prices are higher on app than store - Facepalm... - Can't log in - Something always out of stock - Rip off-can't send documents to Office Depot anymore and pick them up - Doesn't show the store discount program on the home tab - Bad Move - New ODS Business Solutions - Requires a login so I deleted - Unnavigable mess - Upload files issue - Can't access the Store Purchasing Card - App is always bugging - Won't load - Does not work - App scroll crazy up and down - Terrible app - App bugs bugging - Not working - Horrific!! - Not a full functional app - Unable to Checkout - Nothing works! - useless - Iphone 6 plus - Fix the scanner please! - PLEASE FIX - Not working **Most requested features** - Fix the glitch that would allow with the SPC card to be added to Apple wallet - Add the store discount program button on the home tab ## Newest reviews (17 of 53) ### 2/5 — Very Frustrating *2026-07-13* App is great when it works. When I am running behind, suddenly, my user name and password are not recognized.. You guys need to fix the login issues. If I need a document laminated, I can’t scroll to the lamination option. (Yes, my phone is UTD). When I reset my password and login on my laptop, I get locked out. My bank isn’t this secure.. ### 3/5 — Crash on start *2026-05-17* Log in seems to break the app, crash reports auto sent to Apple New user agreement isn’t popping up without a app reinstall ### 3/5 — Crash on start *2026-02-09* Log in seems to break the app, crash reports auto sent to Apple ### 2/5 — No discount program card in the app *2024-07-11* I downloaded the app so that I would have the store discount card. Went to pick up my items and was told could not get the discount because I do not have the card. Seems like a simple thing to put your merchant card on the app. Costco does thisSam’s Club does this. When I was on the website ordering my products it said to download the app so that I would have my card on the app. There is no card on the app. ### 1/5 — Facepalm… *2023-01-12* Why can’t you guys get this right? 1st: Can’t add anything to the cart because literally everything says it it out of stock AND not available for delivery. But go to the website and everything is fine. 2. WHY on earth is there no option to pick up our order vs having it shipped? This has been the problem with your app for years and I cannot believe with this recent update, that it hasn’t been addressed. I resolve to just go to the website to place my orders because it is much more efficient. I don’t know what the purpose of this app is right now. You’re *almost there*, just get it together already and listen to your customers. **Developer response:** Hi Customer, Sorry for the inconvenience. We added the pickup option to the ODP app with the latest release. Please install the latest version of the app to see the pickup option in product, cart and checkout screens. and, there is a filter in the search results page to filter out the out of stock items. Please do check it out ### 1/5 — Can’t log in *2022-12-10, version 5.6* Have spent 45 minutes going back and forth between the pc and app. App would never let me log in. Piece of junk ### 1/5 — Something always out of stock *2022-10-09, version 5.4* Although Office Depot ODP is a partner store, they’re always out of stock of almost everything. Shopping is difficult ### 1/5 — “Lousy piece of code” - former web testing engineer *2022-08-30, version 5.3* I tried to create an account for my home business because I need some printing done. I finally asked my husband - who spent 17 years as a web testing engineer at Microsoft - to take a look. He spent an hour and was at the point of profanity before giving up and pronouncing it “a lousy piece of code.” I’d say that if a testing engineer that spent nearly two decades breaking one of the biggest name websites around says the code is no good… it’s probably no good. ### 1/5 — Rip off-can’t send documents to Office Depot anymore and pick them up *2022-08-25* Can’t send items to Office Depot anymore and then pick them up. Have to ship it and costs an extra $10. **Developer response:** Sorry for the inconvenience. There is no store pickup option in the app currently but you can do this via https://www.odpbusiness.com/. We will be adding this option to the app shortly. We will keep you posted once the feature goes live. Thanks! ### 1/5 — Doesn't show the store discount program on the home tab *2022-08-20* I heard there was a way to get the store discount card to show up on my phone, and that eventually the stores will move away from physical cards. But I don't see the store discount program button on the home tab. I will readjust the review once this is fixed. **Developer response:** Sorry for the inconevenice. Could you please reach out to us at mobileappsfeedback@officedepot.com so that we can investigate your issue. Thanks! ### 1/5 — Bad Move *2022-06-07, version 5.0.1* I much prefer going to the store & they determine what I need rather than spend far too much time on an app that I have no idea what to choose. Very dissatisfied. ### 1/5 — New ODS Business Solutions *2022-05-08, version 5.0* New ODS Business Solutions won’t show the Store Discount Program when I registered on the app. An hour on phone with Customer Support didn’t resolve issue. ### 1/5 — Requires a login so I deleted *2021-11-07* You cannot even check the app out to see if it is what you need, unless you sign up giving them your info. So I deleted the app and I’m sticking with Staples’s ### 1/5 — Unnavigable mess *2021-02-25* I only installed the app because the website is completely non-functional. Why is there no computer section? Why is there no printer section? Utterly bizarre design decision to intentionally make it hard to find expensive items. ### 1/5 — Upload files issue *2021-01-03* I can only upload files from my camera role which is completely useless for printing files. No option for drop box or google drive uploads. ### 2/5 — Can’t access the Store Purchasing Card *2020-09-09, version 4.5* Can’t access the Store Purchasing Card ### 2/5 — App is always bugging *2020-07-26* Never consistent or reliable. Won’t keep items in cart. Always “there is an error” when selecting items to view. Tried deleting and reinstalling, but no use. ## Most critical reviews (10 lowest-rated) ### 1/5 — Great Idea, would be Good if it worked out well *2025-06-06* I just want to leave my frustration with ODP, it is a shame that you switched the way we can use our Office Depot card to this app and it is so glitching and malfunctioning. It is a great idea to have an app, even though in my opinion as a user it isn’t user-friendly and intuitive, someone lacking tech skills will not be able to manage to find what they want, and when we find it, it comes to the “an error to add your order to the cart. This is a great way to lose customers and make people mad that they are losing a good part of their day trying to figure this out. Please review your app if you would like people to use it, cause it isn’t working. ### 1/5 — Password expires too often *2024-12-28* Logs me out constantly and then tells me my password has expired. Then wont let me reset my password. The worst! I basically have to call customer service anytime I want to use the app. ### 1/5 — Dead *2024-12-02, version 5.21* Cant see or modify any account information which is somehow wildly inaccurate. Functionally useless app. ### 1/5 — Terrible *2024-01-27, version 5.16* This abomination of an app makes one want to just spare the trouble and buy from Amazon. After repeatedly having the ODP app automatically sign out of my account and not recognize my password (requiring a hasty login to the website, change my password and log back in to the app, all while in line to check out), I am finally deleting the app and shopping elsewhere. Saving a bit of money is not worth this much hassle. ### 1/5 — Terrible App *2024-01-19* Twice I have had to reset my password and each time I’ve tried to reset it, it tells me the email address I used was incorrect, which is false. Not to mention, talking to a call center in a foreign country with an individual that I can barely understand and who doesn’t understand my issues was the worst experience. The only reason I use this app is because the direct selling company I’m associated with says this is one of their preferred vendors. I will be letting them know how difficult it is to utilize the app. ### 1/5 — Worst App Ever *2023-12-26, version 5.15* Never works. QR code always missing. Have to call OPD every time. They’ll tell you they can’t do anything. That you need to submit a new application and wait 24-48 hours (again!) to get it to work. Even though the app clearly shows I’m authorized for the store discount program. Even though the app clearly shows which organization I get the discount from. The store will tell you they can’t do anything that it’s all ODP issue. ODP’s solution… wait 48 hours. Then it will work for one use and break again. Things were much simpler when they just sent us the cards to scan at the register. ### 1/5 — App does not load ever *2023-09-05* I have been using this app to purchase various work related items and as of recently I can’t even use the app because it does not load ever. I have tried everything there is and the effect is always the same, the apps stays loading forever **Developer response:** Hi customer, Sorry for the inconvenience. Could you please update to the latest version of the app and let us know if you are still facing the same issue. Thank you! ### 1/5 — Worst rewards program out there *2023-02-17* I got a “free” membership through my chamber of commerce, which seemed great since Office Depot is right around the corner. However, this app is absolutely maddening to use - I’ve wasted more time and haven’t gotten the discounts I should due to the app failing all the time. It logs you out all the time - doesn’t auto fill the right password so you always have to reset - isn’t synced with the store (you can’t simply read them your account #, email, or phone to get your discount). And this new update completely hides the one number that did work for me (not the account #, another 14 digits long number). Yeah… like, what? Absolutely bananas. Who are these people rating this 5 stars…? Gotta be bots. And emailing anyone for support has been no help whatsoever. **Developer response:** Please open the app and check whether you are able to see the SDP tile in the home screen. If yes, please tap on it to see the QR code and get your special pricing in the store. If you are still not able to see the QR code, please reach out to us via mobileappsfeedback@officedepot.com and we will be glad to assist you. Thanks for your patience! ### 1/5 — Total waste *2023-02-14, version 5.7* Special pricing isn’t working. Terrible ### 1/5 — Prices are higher on app than store *2023-01-28, version 5.7* I searched for a 3 drawer file cabinet on the app and it was $56 on the app than the store website. ## Most praised reviews (10 highest-rated) ### 5/5 — Useful app! *2021-08-18, version 4.16* Nice app to use on the go. ### 5/5 — Great improvement *2020-01-24* App seems to be getting updated recently. Hope it will get a new look and more features. ### 5/5 — Really useful and easy to buy *2017-11-08* My employer asking me to use and I found out that is easy to use and great value, I could find everything that I was looking for. Highly recommended!! ### 5/5 — Awesome *2012-03-05, version 1.0.3* Being able to scan items and buy them from my contract account is fanastic. It saves so much time and keeps me from ordering the wrong stuff. People just bring me the empty package for what they need. ### 5/5 — Thanks Office Depot *2011-08-07, version 1.0* I now have access to my desktop business account now on my iPhone. It sure makes making my countless approval much easier and more convenient. ### 5/5 — Great! *2011-08-03, version 1.0* Excellent app! ### 5/5 — Finally an app for my business account. *2011-08-03, version 1.0* Great app and I can approve my orders! ### 5/5 — Great app! *2011-08-03, version 1.0* Great features and easy to use! ### 4/5 — Great app but… *2021-10-13* The app is great. It makes ordering printing easier online. I just wish they would fix the glitch that would allow with the SPC card to be added to Apple wallet. **Developer response:** Thanks for your valuable feedback. We are aware of this issue and working on it. We will keep you posted once the fix goes live! ### 4/5 — Printer ink *2021-10-05, version 4.17* I came to the online store and needed ink and paper for my hp printer and I got a coupon code that was helpful!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*