# OfficerTRAK — user reviews > 98 indexed App Store user reviews of OfficerTRAK by Off Duty Management Inc., rated 2.90/5 from 304 ratings. - Source: https://appshunter.io/ios/app/officertrak/id1163265406/reviews - App overview in markdown: https://appshunter.io/ios/app/officertrak/id1163265406.md - Rating breakdown: 5★ 119 · 4★ 17 · 3★ 11 · 2★ 17 · 1★ 140 ## What do users think of OfficerTRAK? Overall sentiment: negative **Pros** - 👍 User-friendly interface and easy navigation - 📱 Convenient job browsing and shift management - 🔔 Helpful notifications and reminders for shifts - 📋 Comprehensive job details and descriptions - ⏱️ Simple clock in/out functionality - 📝 Field notes and documentation features - 💬 Responsive customer service and support - 📅 Calendar integration for shift tracking - 💰 Clear payment history and earnings tracking **Cons** - 🐢 Extremely slow loading times - 💥 Frequent crashes and force closes - ❄️ App freezes during use - 🔄 Constant need to refresh or reload - 📵 Random logout issues - 🔊 Notification sound not working on iPhone - 🎯 Cannot see full job listings - 💸 High fees charged to vendors - 🔋 Excessive battery drain - 🚫 Poor performance on iPhone vs Android - ⚠️ Inconsistent app behavior across devices **Commonly reported bugs** - App crashes on first open, requires reopening - Crashes when switching between apps - Freezes when accessing calendar or other apps - Jobs show as available when already taken - Notifications appear but don't trigger sounds - Notifications received but no new jobs appear in app - Clicking notifications doesn't navigate to specific job - App fails to load jobs properly - Settings and filters don't work as intended - Session crashes when app is minimized - Inconsistent performance on newer iPhone models (iPhone 16 Pro) - Desktop/web version also slow and unreliable - Random crashes during job selection - App takes 3-5+ minutes to load - Excessive lag when navigating between sections **Most requested features** - Job radius/distance filter for location preferences - County-based job filtering options - Ability to view full jobs (not just available ones) - Direct notification-to-job navigation - Job grouping by detail company or station - Earnings summary (month-to-date, year-to-date) - Shift trading functionality - Quick job drop/release feature - Multi-device login prevention to ensure fair access - Improved job sorting and filtering options - Better notification customization ## Newest reviews (19 of 98) ### 3/5 — Needs a refresh *2026-06-23* Frequent slow loading, occasional freezing, and random force closes make the app frustrating to use. The UI feels dated and could use a modern update. Better map functionality and quick-filter tabs for Type 1, Type 2, and Split Shift assignments would significantly improve usability. Hoping to see performance and quality-of-life improvements in future updates ### 2/5 — Notifications *2026-05-17, version 4.0.2* When you receive a notification, and tap on it, it does not take you to the job you were just notified on. You have to go to the available jobs and look for the job that you’re just notified about. That needs a lot of work. ### 3/5 — It’s alright *2026-03-31* App is fine. It works as I’m sure it’s intended to. Main gripes are as follows: 1: Can’t see jobs that are full 2: Clicking on a notification doesn’t take you directly to the job, just the main screen 3:It takes forever to load, and even when it does load, you have to pull down to make it reload about half the time before you can see anything ### 2/5 — Awful app *2026-01-19, version 4.0.0* Unfortunately my agency requires us to use this. It constantly crashes, freezes, and logs you out. You can’t even switch to another app like your calendar to look at dates without it freezing and crashing. They charge a ridiculous fee for something that barely works. ### 1/5 — OfficerTRASH *2025-12-18, version 3.9.9* This app continually crashes when you open and try to assign a job. Or it freezes and you have to force close. Need to work on this app asap and fix it. ### 1/5 — Dumpster Fire *2025-12-17, version 3.9.9* Another update saying “fixing bugs.” The app is still slow, still crashes, and still won’t load. It took 5 minutes to load after the new update. Officer TRAK is the only app that vet worse with every update. No agency should contract with this company. ### 1/5 — Super frustrating *2025-12-17, version 3.9.9* This is the worse app possible. Runs super slow, crashes 90% of the time. ### 1/5 — Worst of the worst *2025-11-17* This application causes more frustration than it solves. The waiting time for screens to load are worse than anything I’ve encountered before. Despite numerous updates, the lag persists, making it a complete nightmare. If you’re selecting multiple jobs in a single session, you'll spend more time waiting for the screen to load than you’d like, rendering the process frustrating and outdated. If your members have the opportunity to vote on selecting your off-duty app, I strongly advise steering clear of this application. ### 1/5 — Horrible glitches won’t load *2025-09-20* Recently implemented this at our Florida agency for Offduty. This app is the worst I’ve ever experienced. On cellular or WIFI, OfficerTRAX app constantly does not load or force closes. Jobs are lost since this app is so glitchy and unreliable. For the income this company makes, I would expect a better performing app. 0 stars. Running on the latest app update, and iPhone 16 Pro. I have yet to ask another Deputy that does not experience these issues. ### 1/5 — Worst App Ever *2025-06-18, version 3.9.4* Always crashed and freezes. Worst app ever. ### 1/5 — Pray to god your agency doesn’t use this app *2025-05-20, version 3.9.4* Nothing but issues and they’re aware but do nothing to correct these issues while charging an arm and a leg to vendors. ### 1/5 — Terrible app *2025-05-11, version 3.9.4* This app is terrible. It takes 2-3 attempts to open, closes randomly, and doesn’t show all available jobs. Additionally, the filter is unintuitive. ### 1/5 — New update is horrible *2025-05-07, version 3.9.4* Whatever they changed has made the app almost unusable. Job opportunities go to whomever gets lucky that their app does crash, get locked in a refresh mode or won’t open at all. ### 3/5 — Great app needs some fixes. *2025-04-30* The app works great when its working the biggest problem I have that continuing even after the 2 big updates they released this year that apparently solved bugs and beefed security is the app crashes the first time opening it then have to re open and when time matters on being able to get the job I end up missing out cause someone has taken it by the time I het it open. I am on an iPhone 13 Pro and I know other officers that complain about the same issue ### 1/5 — Worst app ever *2025-04-30, version 3.9.4* Slowest most garbage app ever hopefully we switch to something else soon. ### 1/5 — Junk *2025-04-27, version 3.9.4* Junk ### 2/5 — Convenient if the app works properly *2025-02-03, version 3.9.2* Losing so much money to side jobs due to app constantly crashing and lagging. Very convenient when it works like it should ### 3/5 — What fixes? *2025-01-24* ODM told us new fixes and performance issues were coming with this latest update but still have the app crash on first start up then will stay open upon second time attempting to open the app. I hope this on going issue since last year will be fixed with the march update. ### 1/5 — Garbage *2025-01-24, version 3.9.2* This app is trash, super slow and always crashing. ## Most critical reviews (10 lowest-rated) ### 1/5 — horrible *2026-02-08, version 4.0.1* Works 50% of the time, always updating, full of issues. ### 1/5 — The worst *2026-01-21, version 4.0.1* Literally doesn’t ever work. ### 1/5 — Horrible *2026-01-19, version 4.0.0* This is the worst off-duty app. Expensive, so many extra fees and the App never works properly. Slower than a fire department response. ### 1/5 — Needs a lot of work *2026-01-16, version 4.0.0* Other than the numerous crashes I get when I open the app, the worst is the job listings. It drives me crazy I can’t set the radius of jobs I want to see in my area. Why would I care or even want to go to a job on the other end of the state? At the very least make radius preferences or county listings ### 1/5 — AWFUL *2026-01-16* After using Officer Trak for a while, it continues to be a very poor system. The platform is not user-friendly, and even with familiarity, it remains unusable and inefficient. Simple tasks take far too long along with excessive steps and lag on every step along the way. The system is always slow, always laggy, and always unreliable. This disrupts productivity rather than supporting it. Data entry feels repetitive and cumbersome. Overall, continued use has not led to improvement, and Officer Trak remains a time-consuming and frustrating tool that requires major usability and performance improvements to be effective. I dont know why my agency and any other moved to such a terrible platform. Absolutely awful. ### 1/5 — Garbage *2026-01-06, version 3.9.9* This app is absolute garbage. Our agency just went live with it and it takes forever to load and constantly crashes. Doesn’t matter what setting I put, see newest jobs first or chronological order, it does what it wants. ### 1/5 — Horrendous *2026-01-05, version 3.9.9* For the amount of money they charge the vendors, they could have an application that actually works. It’s laggy, shuts down when it actually opens up. Even the web application is garbage. ### 1/5 — Constantly logs out *2026-01-02, version 3.9.9* The app works well as long as it’s logged in. However for the last 2 or 3 months now, the app logs me out randomly at least once week. And if you’re not logged in, you don’t get any notifications that shifts are available. ### 1/5 — Horrible Application *2025-12-29* This application is absolutely horrendous, I don’t understand how this company can make the money they make from these agencies and yet not put any money into this application to make this smooth as possible. The app constantly loading and loading and loading then sometimes it randomly crashes on you. That’s completely unacceptable this company makes too much money for the lag and ridiculous loading buffer when you open the app up to be a constant issue. I hope they fix these issues, is they even take the time to read these reviews. ### 1/5 — Very Slow and Buggy *2025-12-20, version 3.9.9* This app is very buggy on iPhones. Mind you I have the 16 pro. The app seems to run better on Android. Please update! Update December 2025 Been having this app for over a year in my agency and it is still complete trash. Way too buggy and the loading times are horrible. It is 2026 in a few days, invest into your application. RollKall is a much better alternative to this app. It is smooth and the UI fits today’s standards. Also stop with the fake 5 star reviews! If you’re an agency looking into this app, steer away from it. They clearly don’t care about investing into their ecosystem. ## Most praised reviews (10 highest-rated) ### 5/5 — WOW *2026-02-24* I’ve noticed a major improvement in the OfficerTrak app recently. The loading times are significantly faster and much more responsive than before, which makes a huge difference when trying to snag shifts on the go. One of the biggest improvements is that minimizing the app no longer crashes the session — I can switch between apps and come back without having to reload everything. Overall, the performance upgrade is very noticeable. The app feels smoother, more stable, and much more reliable in real-world use. Great job to the team for listening to feedback and making meaningful improvements. ### 5/5 — Updates are helping *2024-08-21, version 3.9.1* The app seems to be running a lot better since all of the recent updates. ### 5/5 — Great off duty *2023-11-03, version 3.3* Love how easy it is to clock in and out. No issues in getting paid. This is one of my most use off duty apps. ### 5/5 — User Friendly *2023-05-09* App is user friendly and easy to navigate. Admin is quick to respond if I have a question. I really like that I can see what jobs are available with the details. **Developer response:** Thank you for the rating and comments. ### 5/5 — The APP ROCKS!!! *2022-03-28* Actually, I have never seen anything like it. I love the way it notifies you of new jobs. It reminds you of YOUR upcoming assignment. I greatly appreciate the field notes. I think that’s vital. It gives you the ability to add pictures. My only complaint is that sometimes it will not allow me to sign out, but I believe that is a minor problem and they are working on it. Kudos!!! ### 5/5 — Master Sergeant *2021-12-14, version 2.8.0* I love the ease of using this app. I can glance at the location of the job and hourly rate. If I want it I simply confirm right in the app. ### 5/5 — Efficient and user friendly. *2021-04-23, version 2.7.2* Wish more apps were like this. Very user-friendly. A+++ ### 5/5 — User friendly and efficient *2021-04-23* Makes keeping track of your jobs extremely easy, you can set notifications/reminders, keeps record of jobs and hours you’ve worked as well. Great app ### 5/5 — Made getting my off duty jobs easy *2021-04-18, version 2.7.2* This app made getting and working my jobs easy. Everything I need is in one place. Thanks OfficerTrak ### 5/5 — Easily accessible *2021-02-25, version 2.7.2* The app is easy to use and communication with Admin is great. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*