# Official WV Lottery App — user reviews > 124 indexed App Store user reviews of Official WV Lottery App by West Virginia Lottery, rated 1.90/5 from 119 ratings. - Source: https://appshunter.io/ios/app/official-wv-lottery-app/id1436722715/reviews - App overview in markdown: https://appshunter.io/ios/app/official-wv-lottery-app/id1436722715.md - Rating breakdown: 5★ 22 · 4★ 1 · 3★ 3 · 2★ 8 · 1★ 85 ## What do users think of Official WV Lottery App? Overall sentiment: negative **Pros** - ✅ Convenient online lottery ticket purchasing - ✅ Auto-play feature availability - ✅ Ticket scanning functionality (when working) - ✅ Responsive customer support (occasional positive experiences) - ✅ Modern digital lottery experience **Cons** - 🐛 Constant forced logouts and session timeouts - 🐛 Persistent login and authentication failures - 🐛 Broken ticket scanning functionality - 🐛 Black screen errors on instant games - 🐛 Poor app stability and frequent crashes - 🔒 Excessive personal information requirements (SSN, address, phone) - 💰 Unfair game odds and rigged payouts - 💰 $5 minimum purchase requirement - ⚠️ Unresponsive customer support - ⚠️ Lack of responsible gambling controls - ⚠️ Confusing and unintuitive user interface - ⚠️ Difficult navigation to core features - 📵 Geo-location verification issues - 📵 Two-factor authentication problems **Commonly reported bugs** - Automatic logout after minimal inactivity - Login button glitches and fails to process - Confirmation code emails not arriving - Two-factor authentication code rejection - Ticket scanner returns 'See Retailer' on valid tickets - Barcode scanner fails to read codes - Black screen when opening instant games - Game demos fail to load - App signs out when minimizing to retrieve auth codes - Screen freezes during checkout process - Withdrawal processing delays (2+ days) - Unable to access account information when logged in - Instant games not loading after updates - Ticket purchase history not displaying - Winning numbers not showing after drawing - Geo-location verification disconnects mid-game - Password reset functionality broken - App crashes on screen transitions - Multiple forced re-logins required per session - Scan limit restrictions on daily ticket scanning **Most requested features** - Facial recognition login option - Guest mode for ticket scanning without account - Ability to scan tickets without mandatory login - Extended responsible gambling limits beyond 30 days - Better ticket history and number tracking - Live Keno drawing viewing - In-app lottery ticket purchases (like Virginia app) - Automatic session persistence - Improved game demo loading - Removal of minimum purchase requirements - Better responsible gambling messaging ## Newest reviews (15 of 124) ### 1/5 — Do not use *2026-02-26, version 3.0.21* I know gambling apps need to make money but this app takes that to a whole new level. No bonuses and by chance u get one you may win 50 cents lol. Almost zero hits and when u do win its no more than what your betting. Joke of an app. Download bet rivers instead ### 1/5 — WORST APP *2026-01-21, version 3.0.20* This is the worst app ever! They ask all of your personal info for NOTHING! It never works. At one time, you could at least scan tickets, now it’s worthless. I would rate it no stars if possible. ### 2/5 — Won’t stay signed in *2026-01-20* It says you can’t stay signed in after 15 mins of no activity but as I’m actively using the app, trying to earn rewards by watching a video it signs me out within 20 seconds of me trying to watch the video **Developer response:** Hello Abby135638, thank you for being a iPLAY member and for bringing this to our attention—we understand how frustrating this must be. We’d really like to help make things right. Please reach out to us at 1-833-376-0384 (option 2), or connect with us through chat so we can take a closer look and get this resolved for you as quickly as possible. ### 1/5 — Terrible app *2026-01-17, version 3.0.20* Very un-user friendly ### 2/5 — Recent update *2026-01-06* The most recent update “bug fix” needs to be undone or something because it didn’t fix bugs it gave it a bug . You can’t check tickets as it reads “Error, try again later”. Please look into this and fix it as I use this app everyday. I will change to 5 stars ### 1/5 — Worst app *2025-12-31, version 3.0.17* This is literally the worst app I’ve ever used, no exaggeration. It doesn’t work to scan tickets probably 3/4 of the time, it asks for two factor authentication but then logs you out of the screen if you minimize the window to get the code from your email so the code doesn’t work, you have to log in every single time you use it, and it is not an intuitive layout so everything is hard to find, and advertised promotions don’t actually upload to your account or they disappear when you hit the link and you can’t find them again. And it seems like most of these issues were previously reported years ago in reviews, so they obviously aren’t responsive to complaints. If I could give it 0 stars, I would. ### 2/5 — Stopped working *2025-12-26, version 3.0.17* It stopped letting me play the instant games. I have money on it and it won’t let me withdraw it. ### 1/5 — Lacks even basic functionality *2025-12-25, version 3.0.17* Can you login? Lucky you. Need to create an account? Out of luck. Don’t want to create an account? Good for you, everything is unavailable to guests. Want to scan your ticket? Nah. Check it manually. This is a useless app. ### 1/5 — Terrible!! Cannot log in. Ever! *2025-12-21, version 3.0.17* I have never been able to log into this app. I keep getting a prompt to enter a confirmation code that never comes to my email. I was told to check my spam folder. Still nothing. I tried the website. Nothing!!!! It’s a useless app and service. ### 1/5 — Needs Work *2025-12-21, version 3.0.17* Can’t really use the app because it keeps logging me out ### 1/5 — Horrible *2025-12-03, version 3.0.16* Signs you out every time you open the app. Buggy and slow interface ### 1/5 — Terrible app!!! *2025-11-21, version 3.0.16* They’re asking for all your private information including Social Security number, DOB. etc. Avoid at any cost and don’t share your sensitive information with them to avoid identity theft! ### 1/5 — SCAM *2025-11-07, version 3.0.16* DO NOT PLAY THE SLOT GAMES ON THE APP. IT TAKES YOUR MONEY AND YOU CAN NOT WIN EVEN A DOLLAR ### 2/5 — No payout *2025-10-06, version 3.0.15* I just took 20 spins in a row on the same “instant win” game and didn’t win once — not even twenty cents! ### 1/5 — So complicated! *2025-09-11* One would think the point of buying lotto tix via an app would be because it’s easier. This app is so frustratingly complicated I’d rather sit through a root canal. Never have I worked so hard and jumped through so many hoops to gamble $2. Do not download. Just walk into a gas station and slap your money on the counter - you’ll thank me later. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t play *2026-08-12* It only gives you cents back on your bets at a 2 dollar bet hitting a bonus game I’ll give you 10 bucks and call it a mega win if that’s a mega win that tells me you want win a thing so I say the heck with this scam I’m pulling what money I have left out but nope now I’m jumping through loops to get it out they had no problem pulling it off my card now they need my life story when I want it back. how about you send me your id and bank information so I can verify your real before I put money on your side **Developer response:** “Hello Idbdyv, thank you for taking the time to share your feedback—we truly appreciate you letting us know what happened. We’re really sorry to hear about your experience, and we understand how frustrating that must have been. It’s not the experience we want for our users, and we’d genuinely like the opportunity to make things right. When you’re able, please reach out to us at 1-833-376-0384 option 2 so we can learn more and assist you directly.” ### 1/5 — Doesnt work *2026-07-27, version 3.0.24* I used two different payment methods the app just doesn’t work. Very weird. I tried to ignore other reviews. But not this app is rated bad for a reason. ### 1/5 — Eats your cash *2026-07-25* This is a horrible casino app. Worse than the local poker rooms and gambling holes. Their return rate is abysmal. If they give you a bonus, they take all that money right back. went through $1000 and not a single bonus. West Virginia has the worst payout at less than 84% of any casino in any state. This app basically just takes your money. I see no reviews where anybody has stated they have won anything. **Developer response:** Hello DeathsSanctuary, thank you for taking the time to share your feedback—we truly appreciate you letting us know what happened. We’re really sorry to hear about your experience, and we understand how frustrating that must have been. It’s not the experience we want for our users, and we’d genuinely like the opportunity to make things right. When you’re able, please reach out to us at 1-833-376-0384 option 2 so we can learn more and assist you directly ### 1/5 — Horrible *2026-06-26, version 3.0.23* It’s easier to get a home mortgage than to check a lotto number on this thing. You’ll basically need to provide seven forms of identification and a DNA sample to check a lotto number. ### 1/5 — Deceptive *2026-06-05, version 3.0.23* They advertise bonuses they don’t give. Customer service is a joke. Don’t waste your money and time. ### 1/5 — Should not need an account *2026-06-03, version 3.0.23* Why do I need to setup an account just to scan a barcode and check a ticket. This is stupid. Other states don’t make you jump through needless hoops. ### 1/5 — Crashes *2026-05-22, version 3.0.22* App keeps crashing and logging out ### 1/5 — S Lawson *2026-05-06, version 3.0.22* This app does not work. It sticks and will not unfreeze! Can't check anything on it. So aggravating! ### 1/5 — Can’t Even Login *2026-04-25, version 3.0.22* Literally can’t login. Created an account, couldn’t verify personal information, got kicked out. Tried to login again and get sent a verification code. Get sn error saying code is expired. What a pile of garbage. ### 1/5 — Needs a lot of work *2026-04-11, version 3.0.22* Requires full login every launch. Extremely buggy. Can’t see actual ticket numbers easily after purchase, if at all. Terrible user interface. $5 minimum which means $6 in Powerball tickets for a single draw. ## Most praised reviews (10 highest-rated) ### 5/5 — Bet rivers??? *2026-02-25* When are you going to take complaints seriously? Responsible gaming lacks, you can only set for 30 days anyway. And do you actually believe that a handful of people could actually have a string of bad luck for a whole month no I find that unbelievable how about you? A lot of us have already came to you so what are you gonna do about it? They say fair gameplay we say something else when you contact customer support they argue and tell you, your security answers are wrong. When you have your security answer. Screenshot it beside you. They make it impossible to get a hold of someone do your job and investigate these people. They’re just scamming people in the in a platform is not fair play maybe fair play if you put in hundreds of dollars I would bet so. I’m posting here so others who have also had this experience can also see this because I’ve filed complaints on your website on the complaint form and filed with the appropriate people and nothing was done.! **Developer response:** Thank you for taking the time to share your feedback—we understand how important fairness and transparency are when it comes to lottery drawings, and we truly appreciate you voicing your concerns. We want to reassure you that all lottery drawings are conducted with the highest standards of security, fairness, and integrity. Each draw is independently verified and audited to ensure every player has an equal and fair chance to win. Your trust means a great deal to us, and we’re grateful you reached out to share your experience. ### 5/5 — ****ALERT**** Five dollar minimum purchase *2026-02-13, version 3.0.21* If an individual so chooses to buy a single Powerball ticket this app is useless ### 5/5 — I said I’d change to 5 Stars *2026-01-08* Here you go, 5 stars . I asked for a fix and the next day you had it fixed. Good Job and Thank You **Developer response:** Hello icloud Chris, we absolutely love hearing feedback like this—thank you! Your kind words and thoughtful review help motivate our team and guide us as we continue improving the app for everyone. We’re so grateful you took the time to share your experience with us! ### 5/5 — Welcome to the modern world WV *2024-12-26* Finally I can okay the lottery without having to run to the store. You can even set up auto play it looks like. ### 5/5 — Works fine *2023-01-11, version 2.0.2* I have only used it to scan the lottery tickets (non-scratch off) and for that it has worked great for me so far. I haven’t had any issues at all. ### 5/5 — Scanner *2020-07-07, version 1.3.1* The only problem is that you have to have good light and completely scratched n wipe off the square before scanning. It tells you if your a winner or loser just fine. ### 5/5 — WV Lottery App *2019-11-29, version 1.1.0* Love scanning the ticket to see if it’s a winner . Sometimes we miss a winning scratch off ticket . ### 5/5 — WV Lottery App *2019-08-28, version 1.1.0* Works as expected! ### 3/5 — Last update *2026-01-08* After the last update the ticket scanner quit working. How about a fix. I use that frequently. **Developer response:** Hello HJK242, when scanning your ticket, it’s recommended that you place it on a flat surface to avoid shaking the image. If the lighting is dim, click the flash icon. If the barcode is damaged, enter the ticket's code manually for iPLAY points. When scanning draw games, cover one barcode when scanning the other. Please contact us directly at 1-833-376-0384 option 2, or chat with us and we will be able to assist you further. ### 3/5 — Can’t log in half the time *2025-09-10* For some reason, there are times where I have all my login info put in, just to hit the “Log In” button and it just glitches out and doesn’t do anything. This should be one of the simplest parts of this app, so why is it so buggy like this at times? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*